QNAP TS-h886 User Manual
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QNAP TS-h886 User Manual

QNAP TS-h886 User Manual

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TS-hx86
TS-h686
TS-h886
User Guide
Document version: 10
22/04/2024

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Summary of Contents for QNAP TS-h886

  • Page 1 TS-hx86 TS-h686 TS-h886 User Guide Document version: 10 22/04/2024...

  • Page 2: Table Of Contents

    Initializing QuTS hero using the cloud installation website............... 49 4. Basic Operations Power button..............................53 Reset button..............................53 USB One Touch Copy button........................54 LCD panel (TS-h886)............................54 Viewing TCP/IP settings...........................55 Configuring TCP/IP settings........................55 Viewing drive information........................56 Viewing volume information........................56 Viewing system information........................57...
  • Page 3 Forcing Qfinder Pro or myQNAPcloud to locate the NAS................ 63 Hot-swapping failed drives..........................63 Recovering unintentionally removed healthy drives................64 Support and other resources........................65 6. Glossary myQNAPcloud............................... 66 myQNAPcloud Link............................66 QuTS hero..............................66 Qfinder Pro..............................66 Cloud Key............................... 66 7. Notices Limited warranty............................67 Disclaimer..............................

  • Page 4: Important Information

    Please keep the original packaging and packaging materials. If you want to return the product or send it for repairs, please use the original packaging to avoid damage. QNAP reserves the right not to provide a refund or warranty service for products that are damaged due to improper packaging.
  • Page 5 TS-hx86 User Guide Power ⚠ WARNING To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly grounded electrical outlet. To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device before installing or replacing system components.
  • Page 6 TS-hx86 User Guide • Even used batteries may cause severe injury or death. • Call a local poison control center for treatment information. • For information on the type and voltage of the button battery in your device, please see the hardware specification table.

  • Page 7: Product Overview

    Hardware specifications Warning If your QNAP product has hardware defects, return the product to QNAP or a QNAP- authorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty.
  • Page 8 Memory slots 4 x Long-DIMM DDR4 Important Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.
  • Page 9 TS-hx86 User Guide Component TS-h686-D1602-8G TS-h886-D1622-16G, TS-h886-D1602-8G Drive compati‐ 3.5-inch bays: bility • 3.5-inch SATA hard disk drives • 2.5-inch SATA hard disk drives • 2.5-inch SATA solid-state drives 2.5-inch bays: • 2.5-inch SATA hard disk drives • 2.5-inch SATA solid-state drives M.2 SSD slots...
  • Page 10 TS-hx86 User Guide Component TS-h686-D1602-8G TS-h886-D1622-16G, TS-h886-D1602-8G Buttons • Power • Reset • USB One Touch Copy Dimensions Form factor Tower Dimensions (H x 231.9 × 224.9 × 319.8 mm 231.9 × 292.8 × 319.8 mm W x D) (9.13 x 8.85 x 12.59 in) (9.13 x 11.53 x 12.59 in)

  • Page 11: Package Contents

    TS-hx86 User Guide Component TS-h686-D1602-8G TS-h886-D1622-16G, TS-h886-D1602-8G Security slot Kensington security slot Note For the list of compatible drive models, go to https://www.qnap.com/compatibility. Package contents Item Quantity TS-hx86 NAS Power cord Ethernet cables 2 x 1GbE (Cat 5e) Note The Cat5e Ethernet cable supports transfer speeds of up to 2.5 Gbps.

  • Page 12: Components

    TS-hx86 User Guide Components Front panel TS-h686 Component Component M.2 SSD LEDs USB 3.2 Gen 2 One Touch Copy Type-A port Power button Drive LEDs Power LED SSD LEDs USB One Touch Copy button Product Overview...
  • Page 13 TS-hx86 User Guide TS-h886 Component Component LCD panel Power LED LCD enter button USB One Touch Copy button LCD select button USB 3.2 Gen 2 One Touch Copy Type-A port M.2 SSD LEDs Drive LEDs Power button SSD LEDs Product Overview...

  • Page 14: Rear Panel

    TS-hx86 User Guide Rear panel TS-h686 Component Component PCIe full-height covers USB 3.2 Gen 1 Type-A ports PSU power switch 2.5 Gigabit Ethernet ports (RJ45) Power input Com port Note This port is only for engineering purposes. Reset button PCIe low-profile covers Kensington security slot Product Overview...
  • Page 15 TS-hx86 User Guide TS-h886 Component Component PCIe full-height covers USB 3.2 Gen 1 Type-A ports PSU power switch 2.5 Gigabit Ethernet ports (RJ45) Power input Com port Note This port is only for engineering purposes. Reset button PCIe low-profile covers...

  • Page 16: Rear Panel Leds

    TS-hx86 User Guide Rear panel LEDs TS-h686 Component Component 2.5 Gigabit Ethernet speed LED 2.5 Gigabit Ethernet activity LED TS-h886 Component Component 2.5 Gigabit Ethernet speed LED 2.5 Gigabit Ethernet activity LED Product Overview...

  • Page 17: Right Panel

    TS-hx86 User Guide Right panel Component Component PCIe slot 2 (PCIe 3.0 x8) Memory slot 2 Fan connector 1 Memory slot 1 Fan connector 2 M.2 SSD slot 1 Note The preinstalled CPU fan is connected to this connector. Memory slot 4 M.2 SSD slot 2 Memory slot 3 Product Overview...

  • Page 18: Left Panel

    TS-hx86 User Guide Left panel Component Component PCIe slot 1 (PCIe 3.0 x8) Drive numbering TS-h686 Product Overview...
  • Page 19 B1 to B4 3.5-inch SATA • 3.5-inch SATA 6 Gbps hard disk drives • 2.5-inch SATA 6 Gbps hard disk drives • 2.5-inch SATA 6 Gbps solid-state drives TS-h886 Drive Label Drive Type Compatible Drives A1 to A2 2.5-inch SATA •...

  • Page 20: Installation Requirements

    NAS. Hardware and • Storage drives peripherals For the list of compatible drive models, go to https://www.qnap.com/ compatibility. • Network cable Tools • Phillips #1 or #2 screwdriver • Anti-static wrist strap...
  • Page 21 TS-hx86 User Guide • Installing 2.5-inch solid-state drives on 2.5-inch trays • Installing M.2 solid-state drives For the list of compatible drive models, go to https://www.qnap.com/compatibility. 3. Optional: Install expansion cards. For details, see Installing expansion cards. 4. Connect the NAS to the network.

  • Page 22: Installation And Configuration

    TS-hx86 User Guide 3. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware installation This section provides information on installing drives, memory modules, and expansion cards. Drive installation The TS-hx86 series is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid state drives, and M.2 SSD drives.
  • Page 23 TS-hx86 User Guide 2. Remove the drive tray. a. Unlock the tray. b. Slide the lock down. c. Pull the handle to release the tray. d. Pull the tray out. Installation and Configuration...
  • Page 24 TS-hx86 User Guide 3. Install a drive on the tray. a. Remove the fastening panels from the sides of the drive tray. b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray.
  • Page 25 TS-hx86 User Guide 4. Load the tray into the bay. a. Insert the tray into the bay. b. Push the handle. c. Slide the lock up. d. Lock the tray. 5. Power on the NAS. Installation and Configuration...
  • Page 26 TS-hx86 User Guide Installing 2.5-inch hard drives or solid-state drives on 3.5-inch trays Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. • Moving fan blades: Keep your hands and other body parts away from moving fan blades.
  • Page 27 TS-hx86 User Guide d. Pull the tray out. 3. Install a drive on the tray. a. Remove the right fastening panel from the drive tray. b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray.
  • Page 28 TS-hx86 User Guide c. Attach the screws. 4. Load the tray into the bay. a. Insert the tray into the bay. b. Push the handle. c. Slide the lock up. Installation and Configuration...
  • Page 29 TS-hx86 User Guide d. Lock the tray. 5. Power on the NAS. Installing 2.5-inch solid-state drives on 2.5-inch trays Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. •...
  • Page 30 TS-hx86 User Guide d. Pull the tray out. 3. Install a drive on the tray. a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. b.
  • Page 31 The TS-hx86 series has two M.2 SSD slots on the Right panel. For a list of compatible M.2 SSDs, go to http://www.qnap.com/compatibility. Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components.
  • Page 32 Note • QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling efficiency and to ensure consistent performance. • Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and shape. 1. Power off the device.
  • Page 33 TS-hx86 User Guide b. Remove the screw that secures the module to the chassis. c. Press the clip and then pull the module away from the system board. 6. Install a heatsink on the M.2 SSD. a. Locate the controller on the M.2 SSD. Note The controller location varies depending on the model and manufacturer of the M.2 SSD.
  • Page 34 TS-hx86 User Guide b. Insert the M.2 SSD into the slot. c. Insert the pushpin to secure the drive. Note For M.2 2110 SSDs, change the position of the pushpin first. 1. Turn the pushpin counter clockwise. 2. Pull out the pushpin, then insert the pushpin into the new position. 3.
  • Page 35 TS-hx86 User Guide b. Push the module toward the system board until the clip locks the module into place. c. Attach the screws. 9. Attach the case cover. a. Place the cover on the device. b. Slide the cover forward. c.

  • Page 36: Installing Expansion Cards

    TS-hx86 User Guide Installing expansion cards The TS-hx86 series supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP-branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the TS-hx86 series. Warning •...
  • Page 37 TS-hx86 User Guide c. Lift the cover off the device. 5. Remove the PCIe cover. a. Remove the screw that secures the cover to the bracket. b. Pull the cover away from the slot. Right Panel Installation and Configuration...
  • Page 38 Remove all screws of the existing bracket. b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. d. Verify that the bracket does not move. 7. Install the expansion card.
  • Page 39 TS-hx86 User Guide Left Panel 8. Attach the case cover. a. Place the cover on the device. b. Slide the cover forward. c. Tighten the screws. 9. Connect all cables and external attachments. 10. Connect the power cord to the electrical outlet. 11.

  • Page 40: Replacing Memory Modules

    For optimal quad-channel performance, replace memory modules in all four slots at the same time. Use only QNAP modules of the same type and capacity to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.
  • Page 41 TS-hx86 User Guide c. Lift the cover off the device. 5. Remove the fan module. a. Disconnect the fan cable from the system board. b. Remove the screw that secures the module to the chassis. c. Press the clip and then pull the module away from the system board. 6.
  • Page 42 TS-hx86 User Guide b. Verify that the module has tilted upward and is completely released from the slot. Warning Attempting to remove a module that is not completely released may damage the module and the system board. c. Hold the module by the edges. d.
  • Page 43 TS-hx86 User Guide b. Insert the module into the slot. c. Verify that the metal connectors are completely inserted into the slot. d. Carefully press down on the module until the retention clips lock the module into place. 8. Attach the fan module. a.

  • Page 44: Expansion Unit Installation

    Expansion unit installation The TS-hx86 series supports USB expansion units. Refer to the following table for details. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to https://www.qnap.com/go/compatibility-expansion.
  • Page 45 TS-hx86 User Guide Expansion Description Required Accessories Unit Model TL-R400S • Uses a SATA 6 Gbps (SFF-8088) • 1 x SFF-8088 connector cable interface • QXP-400eS-A1164 host bus adapter • Supports SATA HDD/SSD • RAIL-B02 TL-R1200S- • Uses a SATA 6 Gbps (SFF-8088) •...
  • Page 46 TS-hx86 User Guide • TL-D800C • TL-R1200C-RP 1. Connect the expansion unit to the NAS. a. Connect the USB cable to the USB Type-C port on the expansion unit. b. Connect the USB cable to a USB 3.2 Gen 1 Type-A port on the NAS. 2.
  • Page 47 2. Install a host bus adapter on the PCIe slot. Note The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures.

  • Page 48: Quts Hero Installation

    TS-hx86 User Guide QuTS hero installation The TS-hx86 series uses the QNAP QuTS hero operating system. You can install QuTS hero using any of the following methods. Method Description Requirements Qfinder Pro If the NAS is connected to your local area •...

  • Page 49: Installation Methods

    3. Run Qfinder Pro on a computer that is connected to the same local area network. Note To download Qfinder Pro, go to https://www.qnap.com/utilities. 4. Locate the NAS in the list and then double-click the name or IP address. The Smart Installation Guide opens in the default web browser.

  • Page 50: Initializing Quts Hero Using The Cloud Installation Website

    ASCII characters. 9. Click Next. 10. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 11. Click Next. The Configure the network settings screen appears.
  • Page 51 1. Power on the device. 2. Connect the device to the internet. 3. Go to the QNAP Cloud Installation website using one of the following methods: • On your computer, go to the website dedicated to your region. • Global: https://install.qnap.com...
  • Page 52 TS-hx86 User Guide The NAS restarts and the smart installation screen shows QuTS hero as the operating system to install. 9. Click Start Smart Installation Guide. The Install Firmware window appears. 10. Install firmware using any of the following methods: Installation Steps methods...
  • Page 53 TS-hx86 User Guide 13. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 14. Click Next. The Configure the network settings screen appears.

  • Page 54: Basic Operations

    Reset button Important To protect your device from brute force attacks, QNAP recommends disabling the default admin account after a system reset. To disable the default admin account, you must first create a new administrator account, log out of the admin account, and then log in with the new account.

  • Page 55: Operation

    To configure the behavior of the button when an external device is connected to the button's USB port, install and use Hybrid Backup Sync on your QNAP operating system. For details, see the Hybrid Backup Sync documentation.

  • Page 56: Viewing Tcp/Ip Settings

    TS-hx86 User Guide The LCD panel allows you to perform the following operations: • Restart and power off the device • Configure or change the LCD panel password • View and configure network settings • View information on the system, physical disks, and volumes Viewing TCP/IP settings You can view the following settings for each network adapter on the NAS.

  • Page 57: Viewing Drive Information

    TS-hx86 User Guide 3. Press and hold Enter. The panel displays the IP address of the first network adapter. 4. Press Select repeatedly until the panel displays Enter Network Settings. 5. Press and hold Enter. The panel displays the configurable network settings. 6.

  • Page 58: Viewing System Information

    TS-hx86 User Guide 1. Press Enter or Select. The panel displays the NAS name and QuTS hero version. 2. Press and hold Enter for two seconds. The panel displays Main Menu 1. TCP/IP. 3. Press Enter repeatedly until the panel displays Main Menu 3. Volume. 4.

  • Page 59: Lcd Error Messages

    TS-hx86 User Guide 2. Press and hold Enter for two seconds. The panel displays Main Menu 1. TCP/IP. 3. Press Enter repeatedly until the panel displays Main Menu 6. Reboot. 4. Press and hold Enter. The NAS restarts. LCD error messages System Message Description Sys.
  • Page 60 TS-hx86 User Guide System Status LED Status Description Flashes green • A drive is being formatted. and red • The device is being initialized. alternately every 0.5 seconds • The operating system is being updated. • RAID rebuilding is in progress. •...
  • Page 61 TS-hx86 User Guide Drive LED Status Description Flashes red Data is being accessed, and during the process a drive read/write error occurred. A drive read/write error occurred. Flashes green Data is being accessed. Green The drive is ready. No drive was detected. M.2 SSD LED Status Description...

  • Page 62: Audio Alerts

    TS-hx86 User Guide 2.5 Gigabit Ethernet Activity LED Status Description Orange A network connection has been established. Flashes orange The device is being accessed from the network. There is no network connection. USB One Touch Copy LED Status Description Flashes blue •...
  • Page 63 TS-hx86 User Guide Duration Frequency Description Long beep (1.5 • A storage pool is about to reach full capacity. seconds) • A storage pool has reached full capacity. • The drives are in degraded mode. • A drive is rebuilding. •...

  • Page 64: Troubleshooting

    TS-hx86 User Guide 5. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty. 1.

  • Page 65: Recovering Unintentionally Removed Healthy Drives

    TS-hx86 User Guide 3. Locate the failed drive. 4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive. 5. Remove the failed drive from the device. 6. Wait for 20 seconds or until the device beeps twice. 7.

  • Page 66: Support And Other Resources

    TS-hx86 User Guide Support and other resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion Service Portal https://service.qnap.com Product Support Status https://www.qnap.com/go/product/eol.php Downloads https://download.qnap.com Community Forum https://forum.qnap.com QNAP Accessories Store https://shop.qnap.com...

  • Page 67: Glossary Myqnapcloud

    QuTS hero QNAP NAS operating system featuring ZFS file system Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network Cloud Key Unique 8-digit code assigned to each NAS device Glossary...

  • Page 68: Notices

    "QNAP"). No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied...

  • Page 69: Gnu General Public License

    TS-hx86 User Guide The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Other company names and products mentioned herein are trademarks or registered trademarks of their respective holders.
  • Page 70 TS-hx86 User Guide Some devices are designed to deny users access to install or run modified versions of the software inside them, although the manufacturer can do so. This is fundamentally incompatible with the aim of protecting users' freedom to change the software. The systematic pattern of such abuse occurs in the area of products for individuals to use, which is precisely where it is most unacceptable.
  • Page 71 TS-hx86 User Guide part of that Major Component, and (b) serves only to enable use of the work with that Major Component, or to implement a Standard Interface for which an implementation is available to the public in source code form. A “Major Component”, in this context, means a major essential component (kernel, window system, and so on) of the specific operating system (if any) on which the executable work runs, or a compiler used to produce the work, or an object code interpreter used to run it.
  • Page 72 TS-hx86 User Guide added in accord with section 7 apply to the code; keep intact all notices of the absence of any warranty; and give all recipients a copy of this License along with the Program. You may charge any price or no price for each copy that you convey, and you may offer support or warranty protection for a fee.
  • Page 73 TS-hx86 User Guide c. Convey individual copies of the object code with a copy of the written offer to provide the Corresponding Source. This alternative is allowed only occasionally and noncommercially, and only if you received the object code with such an offer, in accord with subsection 6b. d.
  • Page 74 TS-hx86 User Guide Corresponding Source conveyed, and Installation Information provided, in accord with this section must be in a format that is publicly documented (and with an implementation available to the public in source code form), and must require no special password or key for unpacking, reading or copying.
  • Page 75 TS-hx86 User Guide 9. Termination. You may not propagate or modify a covered work except as expressly provided under this License. Any attempt otherwise to propagate or modify it is void, and will automatically terminate your rights under this License (including any patent licenses granted under the third paragraph of section 11).
  • Page 76 TS-hx86 User Guide contributor version. For purposes of this definition, “control” includes the right to grant patent sublicenses in a manner consistent with the requirements of this License. Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under the contributor's essential patent claims, to make, use, sell, offer for sale, import and otherwise run, modify and propagate the contents of its contributor version.
  • Page 77 TS-hx86 User Guide into a single combined work, and to convey the resulting work. The terms of this License will continue to apply to the part which is the covered work, but the special requirements of the GNU Affero General Public License, section 13, concerning interaction through a network will apply to the combination as such.

  • Page 78: Ce Notice

    TS-hx86 User Guide CE notice This device complies with CE Compliance Class B. UKCA notice This device complies with the UKCA requirements for products sold in Great Britain. FCC notice FCC Class B Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1.

  • Page 79: Vcci Notice

    • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.

  • Page 80: Sj/T 11364-2006

    TS-hx86 User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产 品可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组 装 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以 下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出...

This manual is also suitable for:

Ts-h686Ts-h 86 seriesTs-h686-d1602-8gTs-h886-d1622-16gTs-h886-d1602-8g

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