Contacting Technical Support - HP Compaq Presario,Presario 5BW160 User Manual

If you have a computer
problem or question, you
can check the following
resources for answers:
G
Press the Help
button on the keyboard
to access the Compaq
Service and Support
folder for personalized
Web support and
computing tips.
Review the "Need
Some Help?" chapter in
this guide for
suggestions on how to
fix the problem.
Review the tools in this
topic to find answers.
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Contacting Technical Support

If you are unable to fix your computer after reviewing this
chapter and checking the Compaq Web site, contact Technical
Support at the number listed in your Certificate of Warranty.
G
Press the Help button on the keyboard to access the following
Compaq support tools:
Icon
Compaq Service
Connection
D
McAfee Anti-Virus
*
Compaq Remote
Support (available
in select regions)
¿
Internet Support
«
Compaq Support Tools
This maintenance program keeps your computer in
superior operating condition, with secure,
automated software updates over the Internet. Look
D
for the spinning that notifies you of updates, and
click Install. Then sit back and relax while you
receive the latest technical information!
Need the right tool to protect data on your computer
from viruses? Check out the McAfee Anti-Virus
software found in your Service and Support folder.
The McAfee VirusScan detects and destroys
potentially destructive viruses and provides you
with free anti-virus updates for one year after
registering. Protect your investment with McAfee!
Instead of making a trip to the repair center, try the
Compaq Remote Support feature. Ask our skilled
support technicians to use Carbon Copy to access
your computer, diagnose, and solve your problem
remotely. You can watch while the technician works
on your computer and even chat with the
technician.
With Internet Support, you are one click away from
a wide variety of Web-based service tools that will
make your entire computing experience easier. Visit
the Compaq Support Forum (available in select
regions) to get personal assistance from an online
technician, get the latest software updates, and
much, much more!
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