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D-Link DCS-931L Faq
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D-Link DCS-931L Faq

D-Link DCS-931L Faq

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Contents
1. How do I set up and install my DCS-931L? ...................................................................... 1
4. How do I change the LAN IP address of my camera? .................................................... 16
5. How do I configure motion detection on my camera? ................................................. 19
7. How do I configure the audio settings on my camera? ................................................. 30
8. How do I manually upgrade the firmware on my camera? ........................................... 32
9. How do I mount my camera to the wall or ceiling? ...................................................... 34
10.
11.
12.
How do I access my mydlink camera remotely? ........................................................ 41
13.
How do I enable a new camera in D-ViewCam? ........................................................ 44
14.
15.
How do I set up scheduled recording in D-ViewCam? .............................................. 53
16.
What are the system requirements for D-ViewCam 3.x? .......................................... 56
17.
Why can't I see the video from my camera on D-ViewCam? .................................... 57
18.
Why there is no sound on D-ViewCam recording playback? .................................... 60

1. How do I set up and install my DCS-931L?

Step 1: Connect your DCS-931L to your router with the included Ethernet cable
Step 2: Power it on
Step 3: Download and launch the install wizard for your camera from
http://www.mydlink.com/support
Step 4: Go through install wizard:
•Step 4.1 : Choose Language and click on Start

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Summary of Contents for D-Link DCS-931L

  • Page 1: Table Of Contents

    1. How do I set up and install my DCS-931L? ..............1 2. How do I set an administrator (admin) password on my DCS-931L? ......14 3. What if I forgot the login Username & Password of my camera? ......... 15 4.
  • Page 2 •Step 4.2: Accept the Terms and Conditions then click Next...
  • Page 3 •Step 4.3: Verify that you have followed each step in the setup guide.
  • Page 8 •Step 4.4: Select your DCS-931L and enter a new password for it...
  • Page 9 •Step 4.5: Select the desired connection type for the camera, Wired (Ethernet) or Wireless...
  • Page 10 •Step 4.6: Add the DCS-931L to your existing mydlink account or create a new one. Either option will require you to input an email and password.
  • Page 12 •Step 4.7: Setup is complete, click Finish...
  • Page 13 Step 5: Log in to your mydlink account to view and manage your DCS-931L http://www.mydlink.com...

  • Page 14: How Do I Set An Administrator (Admin) Password On My Dcs-931L

    2. How do I set an administrator (admin) password on my DCS-931L? Note: mydlink Cloud Service registration requires the admin password Step 1: Open a web browser and enter the IP address of the camera in the address bar (default is 192.168.0.20). Press Enter.

  • Page 15: What If I Forgot The Login Username & Password Of My Camera

    Step 4: To change the administrator password, enter a new password in the Admin Password Setting section. You will need to type it twice to confirm it is correct. Step 5: Click Apply to save the settings. Note: If you forget the administrator password, you can reset the device. See the next section for details.

  • Page 16: How Do I Change The Lan Ip Address Of My Camera

    Reset. Step 2: Hold the paper clip down for 10 seconds and release. Note: Do not unplug the power during this procedure. Step 3: The unit will then reboot. Once the LAN/WLAN light stops blinking, the unit is reset and all settings are restored to their defaults. 4.
  • Page 17 Step 3: Click on Setup on the top menu bar. Step 4: Go to Network Setup and select "Static IP Address"...
  • Page 18 Step 5: Change the LAN IP address of camera. Step 6: Click the Save Settings button to save the new settings.

  • Page 19: How Do I Configure Motion Detection On My Camera

    5. How do I configure motion detection on my camera? Method 1 To be used if your D-Link Cloud Camera is already registered with mydlink Cloud Service. Step 1: Open your web browser and enter http://www.mydlink.com/ Step 2: Enter your ID (email) and password at the login screen and click Sign in.
  • Page 20 Step 3: Select the camera and click on Settings Step 4: Select the Motion Detection checkbox, and then click on the Motion Detection icon.
  • Page 21 Step 5: Select the detection area and sensitivity you would like and click Next...
  • Page 22 Step 6: Choose the time(s) that motion detection will be active and click Next...
  • Page 23 Step 7: Click on Finish.
  • Page 24 Method 2 Step 1: Open a web browser and enter the IP address of the camera in the address bar (default is 192.168.0.20). Press Enter. Step 2: The default username is admin and the password is blank (nothing). Click OK.
  • Page 25 Step 3: Click on Setup on the top menu bar. Step 3: Click Motion Detection to the left...
  • Page 26 Step 4: Click Enable Motion Detection.
  • Page 27 Step 5: Specify whether you want to always have motion detection enabled, or define a schedule of your choosing. Step 6: Specify how sensitive you would like motion detection to be.
  • Page 28 Step 7: Use your mouse to define the areas of the video that you would like to monitor for motion. Step 8: Click the Save Settings button to save the new settings.

  • Page 29: How Many Types Of Motion Detection Are Available On My Ip Camera

    This is what the DCS-931L uses. 2. Hardware or PIR (Passive Infrared Sensor): Motion is detected when an object enters the image and gives off a different heat signature. The DCS-931L does not have this capability, but many other D-Link Cloud Cameras do.

  • Page 30: How Do I Configure The Audio Settings On My Camera

    7. How do I configure the audio settings on my camera? Step 1: Open a web browser and enter the IP address of the camera in the address bar (default is 192.168.0.20). Press Enter. Step 2: The default username is admin and the password is blank (nothing). Click OK.
  • Page 31 Step 3: Click the Setup tab and then click Audio to the left. Step 4: Click Enable in the Audio Settings section.

  • Page 32: How Do I Manually Upgrade The Firmware On My Camera

    Step 5: Change the Volume Settings and click Save Settings to retain the changes 8. How do I manually upgrade the firmware on my camera? Note: All firmware upgrades should be done over a WIRED connection. If your camera is currently configured for wireless, plug it directly into your router before proceeding.
  • Page 33 Step 2: Open a web browser and enter the IP address of the camera in the address bar (default is 192.168.0.20). Press Enter. Step 3: The default username is admin and the password is blank (nothing). Click OK. Step 3: Click the Maintenance tab and then click Firmware Upgrade to the left.

  • Page 34: How Do I Mount My Camera To The Wall Or Ceiling

    Step 4: Click on Browse, select the downloaded firmware and then click the Upload button. 9. How do I mount my camera to the wall or ceiling? Step 1: The camera needs to be removed to expose the holes in the mounting base. Unscrew the camera head from the mounting base by turning it counterclockwise.
  • Page 35 Step 4: Place the mounting base over the holes that are in the wall or ceiling. Make sure to align the mounting base holes with the holes in the wall or ceiling. Use the supplied screws to attach the mounting base to the surface of the wall. Step 5: Place the base cover back on to the base.

  • Page 36: What Can I Do When Active X Fails To Install During My Mydlink Camera Setup

    10. What can I do when Active X fails to install during my mydlink camera setup? Step 1: If you have any software firewalls installed (Norton, McAfee, Kaspersky), try temporarily disabling them and running the wizard again. Step 2: Ensure you are running the latest setup wizard. Please visit http://mydlink.com/support to download the latest version for your mydlink camera.
  • Page 37 •Click on the Security Tab...

  • Page 38: How Do I Configure Internet Explorer To Allow Activex Controls

    11. How do I configure Internet Explorer to allow ActiveX Controls? . Step 1: Open Internet Explorer browser. Step 2: Click setting and then Internet Options.
  • Page 39 Step 3: Click on the Security tab, select Internet, then click on the Custom Level button.
  • Page 40 Step 4: Please check the settings of ActiveX controls and plug-ins.

  • Page 41: How Do I Access My Mydlink Camera Remotely

    Note: Disable settings will block your ActiveX Installation, Note: If you have antivirus or firewall programs running, make sure they are not blocking ActiveX controls from being downloaded or running. Make sure that you have administrative rights before installing the ActiveX controls. 12.
  • Page 42 mydlink Lite App Step 1: Download and install our mydlink Lite app from your mobile store (Android or iOS) Step 2: Log into the app with your user mydlink username/password Your camera(s) are now visible.

  • Page 44: How Do I Enable A New Camera In D-Viewcam

    13. How do I enable a new camera in D-ViewCam? D-ViewCam is software that may be purchased separately. It is useful for monitoring a very large network of Cloud Cameras Step 1: Launch the D-ViewCam console. Once the console loads, click on the General Settings icon, then Setting, and then click System Setting.
  • Page 45 Step 2: Click on the Camera tab.
  • Page 46 Step 3: Click Search to automatically find the IP camera(s) that are on your local area network (LAN). Step 4: Select one of the IP cameras that are available. You may enter a new name for this camera and then enter the administrator username and password assigned to this camera. Click OK to add the camera.
  • Page 47 Step 5: The pop-up window will close and the new camera should appear on the list. If a camera does not support UPnP, you can manually add a camera as below. Step 1: Click Insert to manually add a network camera that is on your local area network (LAN).
  • Page 48 Step 2: Enter the following network information for your camera: • Name - Enter a name for your camera. • IP Address - Enter the IP address of this camera. If you want to use a domain name, then select DNS and enter the domain name. •...

  • Page 49: How Do I Set Up Motion Detection And Recording In D-Viewcam

    • Video Channel - Select the video channel you want to assign the camera Step 3: Click OK to add your camera. 14. How do I set up motion detection and recording in D-ViewCam? Step 1: Launch D-ViewCam and click Schedule Configuration...
  • Page 50 Step 2: Select the camera(s) you want to apply the recording schedule to, create a schedule and click Configure Step 3: Under the Mode menu, select Record on Motion Step 4: Under the Original Video view, draw a box or multiple boxes around what you want to monitor for motion...
  • Page 51 Click OK to close the Encoding Options and click OK again to close Schedule Configuration. Step 5: Click the Start Menu and click Start Recording Schedule...
  • Page 52 A circle will appear in the top right corner of each camera configured for motion detection recording. •Green = No Motion Detected •Red= Motion Detected...

  • Page 53: How Do I Set Up Scheduled Recording In D-Viewcam

    15. How do I set up scheduled recording in D-ViewCam? Step 1: Launch D-ViewCam and click Schedule Configuration Step 2: Select the camera(s) you want to apply the recording schedule to, then create a schedule and click Configure...
  • Page 54 Step 3: Under Mode, ensure Always Record is selected Step 4: Under the Time section, specify the time when you want the recording to occur and click OK Note: If you want to record audio, be sure to select Record Audio from the audio section...
  • Page 55 Click OK to close the Encoding Options and click OK again to close Schedule Configuration Step 5: Click the Start Menu and click Start Recording Schedule...

  • Page 56: What Are The System Requirements For D-Viewcam 3.X

    Note: A Red circle will appear in the top right corner of each camera with recording configured. This indicates that it is recording. 16. What are the system requirements for D-ViewCam 3.x? To ensure your D-ViewCam surveillance system can maintain high video monitoring and recording performance, certain minimum system configurations are required.

  • Page 57: Why Can't I See The Video From My Camera On D-Viewcam

    17. Why can't I see the video from my camera on D-ViewCam? Issue: FIX: Ensure that you have entered the correct IP address of your D-Link Camera along with the correct User Name and Password (if any has been configured)
  • Page 58 Step 2: Click on the Camera tab, select your camera, and click Config Step 3: Confirm:...
  • Page 59 •Correct IP address is entered •Correct User Name and Password •Correct Vendor and Model are selected Click OK The camera should now be displayed...

  • Page 60: Why There Is No Sound On D-Viewcam Recording Playback

    18. Why there is no sound on D-ViewCam recording playback? Step 1: Launch D-ViewCam and click Schedule Configuration Step 2: Click Configure...
  • Page 61 Step 3: Enable Record Audio and click OK. Step 4: Click on the General Settings icon, go to Setting, and then click System Setting.
  • Page 62 Step 5: Click the option “Enable Audio on Active Channel” and click OK.