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ALERT Your new spa’s GFCI will trip. A Ground Fault Interrupter (GFCI) Trip Test must occur to allow proper spa function. Spas that come with MXBP20 and MXBP100 control systems come with special instructions for the installer/ electrician. If they have not already advised you on what to do or expect from the GFCI Trip Test, please contact them for instructions.
IMPORTANT SAFETY WARNINGS SAVE THESE INSTRUCTIONS NOTE: When installing and using this equipment, basic safety precautions should always be taken to reduce the risk of electrical shock, to ensure safe usage, and to safeguard the user’s health. Failure to follow instructions and warnings contained in this Owner’s Manual, Installation Guide and on the spa/swim spa itself may result in severe personal injury, including death, as well as property damage.
TABLE OF CONTENTS IMPORTANT SAFETY WARNINGS ..2 Spa Behavior ............. 27 TABLE OF CONTENTS ......3 Time of Day ..............28 IMPORTANT SAFETY INSTRUCTIONS . 4 Adjusting Filtration ..........29 DOS AND DON’TS OF SPA CARE ....6 Restricting Operation ..........30 Hyperthermia ..........
IMPORTANT SAFETY INSTRUCTIONS READ AND FOLLOW ALL INSTRUCTIONS 1. WARNING - To reduce the risk of injury, surfaces if each metal surface is do not allow children to use spa unless permanently connected by a minimum they are closely supervised at all times. 6 AWG (5.15 mm ) solid copper 2.
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f. Persons using medication should consult a physician before using a spa since some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation. SAVE ALL INSTRUCTIONS NOTE: Check with your state/local code enforcement officer to determine electrical code requirements and compliance.
(1.5m) from the spa. All electrical tended periods of time with the cover in connections should comply with local place. Extended operation can cause heat regulations. build-up and interfere with spa operation. D O S A N D D O N’ T S O F S PA C A R E HYP E R T H E R M I A •...
SPA INSTALLATION The electrical supply for this product must recommended. include a suitably rated switch or circuit O U T D O O R I N S TA L L AT I O N breaker to open all ungrounded supply , Consider conductors to comply with Section 422-20 the following:...
8. For units for use in other than single-family dwellings, a clearly labeled emergency switch shall be provided as part of the installation. The switch shall be readily accessible to the occupants and shall be installed at least 5 feet (1.52 m) away, adjacent to, and within sight of the unit.
SPA SYSTEM COMPONENTS A. Filter Skimmer/Weir: Removes F. Air Controls: Increases or decreases air floating debris from the water surface, entering the jets. Close during heating for provides a water return path to equipment, maximum efficiency. and houses water filter element. G.
SPA COMPONENTS Reference only. Equipment is not always as shown. A. Pumps (one pump or more, D. Electrical Connections: Electrical inputs/ depending on model): Low speed for wires for the unit connect here. efficient water circulation during filtration and heating; high speed for maximum E.
JETS AND AIR CONTROLS J E T S dissolve tension. This jet may be the entry All spa jets are individually engineered point for ozone produced during automatic to provide a unique hydro-massage. filtration and therefore it is not adjustable. Note: Ozone production is stopped when Depending on the model, your spa will have a combination of the following jets.
jet. Soak the jet in a diluted spa cleaning solution, rinse. Wipe the inside of the housing to remove any debris. NOTE: The diverter and on / off valve(s) • To REINSTALL the jet, line up the tab on should be cleaned regularly. Remove the the backside of the barrel with the groove in handle by pulling upward and rocking it the body.
ELECTRICAL INFORMATION Caution: Risk of electrical shock. having a nominal voltage of 230 V. The user Read and follow all instructions. shall determine in consultation with the I M P O R TA N T S A F E T Y I N S T R U C T I O N S supply authority, if necessary, that the service All electrical connections to this spa current capacity at the interface point is...
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equipment compartment (line 1, neutral and A pressure wire connector is provided on ground). A green colored terminal (or wire the exterior surface of the control box inside connector marked “G”, or “GR”, or “Ground- the spa. This is to permit the connection of a ing”) is provided in the control box.
V O LTAG E /A M P E R AG E C H A R T: 240 Volt Installation Units Electrical Requirements Requirement - 240 volt/60 amp, 50 amp, 40 amp, or 30 amp. - 60 Hz - Single phase - 4-wire service (line 1, line 2 neutral and ground) NOT NORTH AMERICAN - 240 volt...
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DEDICATED 240V UNITS North America MODELS 240V/60A 240V/50A 240V/40A VM8 (Spa Side) VM8 (Swim Side) Mystique Rendezvous Riviera Vivre Cabaret Joli Trio Prestige Monarque Envie Grand Luxe Sensation Elegant Intrigue Amour Salon See previous page for explanation of corresponding letters and numbers. Owner’s Manual...
START UP PROCEDURES P R I M I N G YO U R S PA Follow recommendations for site location and electrical connection. 6” (15.5cm) below When filling your spa for the first time or the top lip of the spa is the level at which the after draining and refilling the spa, you water should be maintained.
SMARTTOUCH 2 WATERPROOF DISPLAY M A I N S C R E E N Spa Status Important information about spa operation can be seen on the Main Screen. Most features, including Set Temperature adjustment, can be accessed from this screen. The actual water temperature and Set Temperature can be seen, and the Set Temperature can be adjusted (see page 25).
I CO N Q U I C K G U I D E = High or Low Temperature Range = Light is ON = Light is OFF LIGHTS LIGHTS LIGHTS = Ready Mode =Ready and Rest Mode = Music Icon MUSIC MUSIC = Rest Mode...
S E T T E M P E R AT U R E S C R E E N Set Temperature Press Up or Down to modify the Set Temperature. The Set Temperature changes immediately. If you need to switch between high range and low range you need to go to the Settings Screen.
CO M M O N B U T TO N S Values Increment/Decrement If an Up or Down button is shown and pressed when on an editing page, and a value has been selected (highlighted), the value can be incremented by pressing the up arrow or decremented by pressing the down arrow.
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CO M M O N B U T TO N S - CO N T I N U E D Exiting Screens The Back button is on every screen except the Main Screen, the Priming Mode Screen and a Message Display Screen. When you see only this button, or this button plus an Inactive Save Button, it means Back or Exit.
M O R E CO M M O N B U T TO N S Page Right/Left If there is a right arrow at the bottom of the screen, it takes you to the next page. If there is a left arrow at the bottom of the screen, it takes you to the previous page. SETTINGS SETTINGS SETTING...
S E T T I N G S S C R E E N Programming, Etc. The Settings Screen is where all programming and other spa behaviors are controlled. Each icon on the Settings screen takes you to a different screen, where one or more settings may be viewed and/or edited.
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S E T T I N G S S C R E E N CO N T I N U E D Heat Mode – Ready vs. Rest In order for the spa to heat, a pump needs to circulate water through the heater. The pump that performs this function is known as the “heater pump.
F I L L I T U P ! Preparation and Filling Fill the spa to its correct operating level (6”/15.5cm below the top of the spa). Be sure to open all valves and jets in the plumbing system before filling to allow as much air as possible to escape from the plumbing and the control system during the filling process.
F I L L I T U P ! CO N T I N U E D Exiting Priming Mode The system will automatically enter the normal heating and filtering at the end of the priming mode, which lasts 4-5 minutes. You can manually exit Priming Mode by pressing the “Back” button on the Priming Mode Screen.
S PA B E H AV I O R - CO N T I N U E D Freeze Protection If the temperature sensors within the heater detect a low enough temperature, then the water devices automatically activate to provide freeze protection. The water devices will run either continuously or periodically depending on conditions.
A D J U S T I N G F I LT R AT I O N Main Filtration Using the same adjustment as Setting the Time, Filter Cycles are set using a start time and a dura- tion. Each setting can be adjusted in 15-minute increments. The panel calculates the end time and displays it automatically.
R E S T R I C T I N G O P E R AT I O N The control can be restricted to prevent unwanted use or temperature adjustments. Locking the Panel prevents the controller from being used, but all automatic functions are still active.
Hold - M037 Hold Mode is used to disable the pumps during service functions like cleaning or replacing the filter. Hold Mode will last for 1 hour unless the mode is exited manually. If spa service will require more than an hour, it may be best to simply shut down power to the spa. The Hold Icon on the Settings Screen places the spa in Hold Mode and displays the System Hold Screen.
A D D I T I O N A L S E T T I N G S Fault Log The Fault Log is a record of the last 24 faults that can be reviewed by a service tech. Use the Up and Down buttons to view each of the Faults. When Priming Mode shows in the Fault Log, it is not a fault.
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A D D I T I O N A L S E T T I N G S - CO N T I N U E D Language The Language Icon on the Settings Screen takes you to the Language Screen. LANGUAGE LANGUAGE Change the language displayed on the panel.
G F C I T E S T F E AT U R E GFCI Test (Feature not available outside North America) GFCI TEST Your system may have GFCI configured in one of three ways: GFCI Status - Passed 1. GFCI test is not enabled 2.
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G F C I T E S T F E AT U R E - CO N T I N U E D Warning: On those systems that automatically test the GFCI within 1 to 7 days after startup: The end-user must be trained to expect this one-time test to occur. The end-user must be trained how to properly reset the GFCI.
G E N E R A L M E S S AG E S Messages Most messages and alerts will appear at the bottom of the normally used screens. Several alerts and messages may be displayed in a sequence. – – –°F – – –°C Water Temperature is Unknown After the pump has been running for 1 minute, the temperature will be displayed.
R E M I N D E R M E S S AG E S General maintenance helps. Reminder Messages can be activated or suppressed by using the Reminders Screen. Reminder Messages can be chosen individually by the Manufacturer. They may be disabled entirely, or there may be a limited number of reminders on a specific model.
BLUETOOTH CONNECTION BASICS Spas purchased with a factory-installed Blue- - CAUTION: Rise of Electric Shock. Replace tooth Audio System option come equipped components only with identical components. - WARNING: Prevent Electrocution. Do with a built in amplifier, BlueTooth (BT) not connect any auxiliary components (for receiver and subwoofer to allow you to stream example, cable, additional speakers, head- your favorite audio source through the spa’s...
WIFI CONNECTIVITY Some hot tubs can be equipped with optional WiFi connectivity to allow you to control the spa via a smart phone and an app. For more information regarding WiFi, contact your local dealer or visit https://www.balboawatergroup. com/ControlMySpa for more info. Owner’s Manual...
SPA SOAKING & EXERCISE GUIDELINES 1. Persons with heart disease, diabetes, B. To maximize flow, turn off all non-swim blood pressure or circulatory jets by rotating their outer ring abnormalities, a serious illness, or clockwise. pregnant women should not enter a swim C.
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8. Never use the swim spa while under the 16. Closely monitor your physical condition influence of alcohol or drugs. when exercising in the swim spa. A general rule is that you should be able to talk 9. Consult your doctor about potential normally while exercising.
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22. Whenever using the optional resistance exercise bands, be sure that they are positively clipped into the attachment hardware on the swim spa. After attaching, give the cords a tug to ensure that they are latched. Always remove them from swim spa when you leave the swim spa.
EQUIPMENT SAFETY FEATURES Accessory Mode Shuts off in... AU TO M AT I C T I M E O U T S Pump 1 2 hours Your Spa is equipped with an automatic Time Pump 1 High 30 minutes Out feature designed to protect both the Pump 2 High 30 minutes...
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If LCD displays... Indicates... What happens... Possible cause... Corrective Action... Water flow Heater will shut down - Plugged filter - Remove filter and problem while spa continues - Low water clean - Persistent to function normally - Add water -HTR FLOW flow problem - Contact dealer FAIL...
MAINTENANCE Cleaning and user maintenance shall not be P H L E V E L made by children without supervision. pH is the balance of acidity and alkalinity WAT E R C H E M I S T RY in the water. Maintaining proper pH is Water chemistry is critical in a spa system.
conjunction with spa sanitizing and water bromine), they are not a substitute for these balancing chemicals helps to provide you chemicals. All chemicals should continue to be with a cleaner, healthier spa, reduces chemical monitored, especially during periods of heavy usage, and protects your skin from chemically usage and when changing or replenishing the induced irritation.
by grasping the top and lifting upwards. NOTE: Do NOT attempt to use the Some filters are threaded on. pump to drain the spa. 5. Soak filter in a commercial filter cleaner/ degreaser, available from your local dealer, NOTE: Close and replace caps on per manufacturer’s instructions.
rinse dirt and dust regularly with clear water. If you do not intend to use your spa during the To remove stubborn dirt, grime, and mild winter months and there is danger of freezing, discoloration, wash with a mild detergent and use the following steps to winterize your spa: warm water.
COMMON WATER PROBLEMS Problem Usual Cause Solution Cloudy Water - Inadequate filtration/ - Check to make sure the filter is running dirty filter properly; clean filter with a filter cleaner - Excessive oils/organic of degreaser matter - Shock the spa with a chlorine or bromine - Improper sanitation/ sanitizer, or other shock treatment product bacteria...
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Problem Usual Cause Solution Musty Odor - Bacterial or - Shock spa with a chlorine or bromine sanitizer/ algae growth shock, of equivalent shock treatment product. If problem is visible, drain, clean, refill and balance spa Foaming/ Scum - Build up of body oils, - Skim foam off using your leaf net or Ring Around lotion and chemicals...
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Problem Usual Cause Solution Sanitizer - Excessive organics in - Increase shock dosage; add sanitizer; Dissipating water shower before entering spa Too Rapidly - Temperature too high - Reduce temperature - Low pH - Raise pH with sodium bicarbonate product - Low pH corrosion of - Use chelating agent if metals are present.
COMMON HARDWARE PROBLEMS Problem Usual Cause Solution System not - House circuit breaker tripped or - Reset circuit breaker on house operating in OFF position breaker panel Heater not - Water level too low - Add water to reach 6” (15.5cm) operating - Heater mode not selected below top lip of spa...
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Problem Usual Cause Solution No water flow - Pump not primed - See Priming section from jets - Adjustable jets turned off - Turn on jets - House circuit breaker tripped, - Reset circuit breaker at no power to system house panel - Faulty pump or motor - Low water.
SAFETY SIGN The safety sign enclosed with your Owner’s Manual should be permanently installed where visible to all users of the spa. This sign is adhesive backed and includes four screws for mounting the sign on rough surfaces. It is very important that you, as a spa owner, review the important safety instructions and warnings before you operate your spa.
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