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CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT RESTRICTIONS AND INSTALLATION
INSPECTION REQUIREMENTS IN YOUR AREA.
PLEASE READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS PELLET FUEL-
BURNING ROOM HEATER. FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN
PROPERTY DAMAGE, BODILY INJURY OR EVEN DEATH.
READ AND KEEP THIS MANUAL FOR REFERENCE
This manual is available for free download on the manufacturer's website. It is a copyrighted document. Re-sale
is strictly prohibited. The manufacturer may update this manual from time to time and cannot be responsible
for problems, injuries, or damages arising out of the use of information contained in any manual obtained from
unauthorized sources.
Printed in Canada
OPERATION MANUAL
HEP55
(VB00025 model)
Safety tested according to ULC S627 and ASTM
E1509 by
an accredited laboratory
INSTALLATION BY A PROFESSIONAL
IS STRONGLY RECOMMENDED
Stove Builder International inc.
250, rue de Copenhague,
St-Augustin-de-Desmaures (Québec) Canada
G3A 2H3
Customer service: 1-877-356-6663
E-mail: tech@sbi-international.com
https://www.occanada.com/ca/fr/
46378OA
2024-10-17
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Related Manuals for Ventis HEP55
Summary of Contents for Ventis HEP55
- Page 1 OPERATION MANUAL HEP55 (VB00025 model) Safety tested according to ULC S627 and ASTM E1509 by an accredited laboratory INSTALLATION BY A PROFESSIONAL IS STRONGLY RECOMMENDED Stove Builder International inc. 250, rue de Copenhague, St-Augustin-de-Desmaures (Québec) Canada G3A 2H3 Customer service: 1-877-356-6663 E-mail: tech@sbi-international.com...
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Page 2: General Information
The manufacturer cannot be responsible Registering your warranty online will help us to for costs associated with the use of another quickly track the information we need about your heating system. stove. Page 2 OPERATION MANUAL HEP55... -
Page 3: Table Of Contents
6.3 ASHES REMOVAL .........................9 6.4 MAINTENANCE CALENDAR ....................10 6.5 MAINTENANCE TECHNIQUES .....................10 7. VENTING SYSTEM MAINTENANCE .............. 14 7.1 SOOT AND FLY ASHES ......................14 8. TROUBLESHOOTING ..................14 8.1 PRINCIPAL ERROR CODES ....................14 LIFETIME WARRANTY ..................16 OPERATION MANUAL HEP55 Page 3... -
Page 4: General Information And Appliance Performance
[*] Recommended heating area and maximum burn time may vary subject to location in home, chimney draft, heat loss factors, climate, fuel type, feed rate, fuel level, and other variables. The recommended heated area for a given appliance is defined by the Page 4 OPERATION MANUAL HEP55... -
Page 5: Do Not Burn
Having a bag or two in the same room as the stove for refueling is a good idea. The minimum clearances to combustible materials and the space required for refilling and ash removal needs to be respected. OPERATION MANUAL HEP55 Page 5... -
Page 6: Stove Operation
When the stove is stopped, there is no time limit for filling the hopper. Do not overload the hopper. 5.2 STARTUP Press the «MODE» button to turn the stove on in manual mode (MANUAL) or thermostat mode (THERMOSTAT). When the «MODE» button is Page 6 OPERATION MANUAL HEP55... -
Page 7: Shut Down
BEGINS TO GLOW RED, THE STOVE IS demand for heat. OVERHEATING. IMMEDIATELY TURN THE STOVE OFF. DO NOT UNPLUG IT AND DO NOT OPEN THE DOOR. UNPLUGING THE STOVE WILL DISABLE ALL THE SAFETY FEATURES OF THE STOVE. OPERATION MANUAL HEP55 Page 7... -
Page 8: Convection Adjustments
STOVE AS INDICATED CAN RESULT IN POOR PERFORMANCE AND SAFETY HAZARDS. NOTICE Cleaning the stove and the venting system is especially important at the end of the heating season to minimize corrosion during the summer months, caused by accumulated ash. Page 8 OPERATION MANUAL HEP55... -
Page 9: Recommanded Tools
Glass Cleaner Ash Vacuum THE USE OF A DOMESTIC, CENTRAL OR COMMERCIAL VACUUM CLEANER TO PERFORM THE MAINTENANCE OF YOUR PELLET STOVE IS NOT RECOMMENDED. THE USE OF AN ASH VACCUM CLEANER IS HIGHLY RECOMMENDED. OPERATION MANUAL HEP55 Page 9... -
Page 10: Maintenance Calendar
Contact your local municipal or provincial fire authority for information on how to handle a chimney fire. Have a clearly understood plan to handle a chimney fire. Page 10 OPERATION MANUAL HEP55... - Page 11 • Do not operate the stove with the glass removed, cracked or broken. 6.5.3 HEAT EXCHANGERS, EXHAUST TUBES Activate the cleaning rod a few times. Brush and vaccum inside the heat exchanger channel, when necessary. OPERATION MANUAL HEP55 Page 11...
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Page 12: Ash Drawer
In this case alone, the ashes do not have to be cold. 6.5.4 BAFFLE Remove and brush the baffle. Do not forget to put it back in place. Page 12 OPERATION MANUAL HEP55... -
Page 13: Venting System
6.5.9 DOOR SEAL VERIFICATION Check the door seal by closing and locking the door on a piece of paper. Check the entire door. Paper should not slide easily. If the paper slips easily, adjust the door. OPERATION MANUAL HEP55 Page 13... - Page 14 TEMPERATURES OF THE STOVE. WARNING: IF YOU HAVE TO CHANGE THE DOOR GLASS, MAKE SURE YOU INSTALL THE NEW GASKETS AT THE SAME PLACE AS THE ORIGINAL IN ORDER TO KEEP THE AIRWASH WORKING PROPERLY. Page 14 OPERATION MANUAL HEP55...
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Page 15: Venting System Maintenance
Press «MODE» to restart the stove. The combustion products contain small particles of fly ash. Fly ash can accumulate especially in horizontal sections of exhaust pipe and restrict the flow of combustion gases. Incomplete combustion, OPERATION MANUAL HEP55 Page 15... - Page 16 The ignitor fuse is defective. The convection blower fuse is defective. The auger fuse is defective. The combustion blower fuse is defective. For a detailed troubleshooting guide and component replacement data sheets, visit your product web page at https://www.occanada.com/ca/en/ Page 16 OPERATION MANUAL HEP55...
- Page 17 OPERATION MANUAL HEP55 Page 17...
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Page 18: Lifetime Warranty
Shall your unit or a components be defective, contact immediately your VENTIS dealer. To accelerate processing of your warranty claim, make sure to have on hand the following information when calling: •...
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