Bugaboo Giraffe Manual page 15

What is covered by the manufacturer's guarantee?
• All manufacturing defects in the metal frame & plastic components
• All manufacturing defects in the wooden parts: legs, foot- and backrest and seat except
for slight color and outlook differences, which may be due to the fact that wood
is a natural product
• All parts of the harness
• Seams in the fabrics
• Buttons on the fabrics
The manufacturer's warranty will be void in the following circumstances:
• If you have made or arranged for modifications or repairs to be made without first having
received written permission from Bugaboo or the retailer.
• Defects resulting from neglect or an accident and/or from any use or maintenance other
than that indicated in the user guide.
• If the serial number has been damaged or removed.
• Damage to the product caused by normal wear and tear.
• Incorrect mounting or installation of third-party parts that are incompatible with the
product.
• Inadvertent or unintentional damage, abnormal use, or insufficient care. Bugaboo Giraffe is
meant to be used indoor.
• Improper storage / product care.
• Damage caused by use of aggressive cleanser or colored food.
• Damage due to improper use or due to failure to follow the user guide.
• Damage due to repairs carried out by unauthorized persons or due to improper
disassembly of the product.
• Transport damage (during air transport or other modes of transport): carefully inspect your
Bugaboo product after it was shipped by the airline (or other carrier) and in case of any
damage immediately file a claim with the carrier.
• Customer dissatisfaction with the product in terms of fit, weight, functionality, colour or
design.
Important
The manufacturer's warranty period for this product is 24 months from the purchase date
indicated on the sales receipt. Save the sales receipt in a safe place and make a copy of it.
If you submit a claim under this manufacturer's warranty you must first contact your retailer.
If your retailer is unable to repair the defect or if you have purchased the product directly
from Bugaboo, you can contact our Customer Support Team using our online contact
form (www.bugaboo.com/support). For complaints that arise outside the manufacturer's
warranty period you must also contact your retailer. Bugaboo reserves the right to amend
these manufacturer's warranty provisions. You can find the most up-to-date manufacturer's
warranty provisions on our website: www.bugaboo.com/warranty.
Replaceable parts
We pride ourselves on creating products based on high quality and standards. That's why
only genuine Bugaboo parts or parts which have been approved by Bugaboo should ever be
used in conjunction with the Bugaboo product. If you need to replace a part of your Bugaboo
product, you can contact your retailer. Visit www.bugaboo.com/stores for an extensive list of
retailers near you. Or purchase available parts directly via www.bugaboo.com/parts.
For Australia only
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods
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repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure. You should ask the retailer about these.
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Register your product
Keep informed about safety announcements or product upgrades specific to your Bugaboo
product by registering your product via www.bugaboo.com/productregistration.
We offer extra warranty if you register your product within 3 months of purchase. You can easily
register on our website. Check www.bugaboo.com/warranty for more info. Registration also
speeds up the process when you get in touch with our service team. Please note: you still need
your proof of purchase for warranty claims.
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