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Bioness H200 Wireless Troubleshooting Manual

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TROUBLESHOOTING
GUIDE

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Summary of Contents for Bioness H200 Wireless

  • Page 1 TROUBLESHOOTING GUIDE...

  • Page 2: Table Of Contents

    Table of Contents SOFTWARE ISSUES ......................1 Resolution Not Supported ....................2 Software Reverts to Program Screen ................. 4 Software is Unresponsive ....................5 Stimulation Intensity Increases Suddenly ................7 HARDWARE ISSUES ......................8 MicroSD Card is Corrupted ....................9 Tablet Screen is Unresponsive ..................

  • Page 3: Software Issues

    SOFTWARE ISSUES...

  • Page 4: Resolution Not Supported

    RESOLUTION NOT SUPPORTED Solution: Change the display settings of the tablet 1. Touch and hold an empty space on the desktop until a square appears, then remove finger. 2. Select “Display Settings” from the menu. “Advanced display settings”. 3. Select PAGE...
  • Page 5 100%, “Some apps won’t respond to scaling changes until you sign out” then a red note displaying will appear. Select “Sign out now”. H200 Wireless 8. Log into Windows normally and launch the Software. PAGE...

  • Page 6: Software Reverts To Program Screen

    This may occur due to disruption in wireless communication between the Orthosis and the Control Unit and cause the H200 Wireless Software to exit the program to the Menu or Patient Selection Screen. If a pop-up appeared after communication disruption, try Solution 1. Otherwise, try solution 2.

  • Page 7: Software Is Unresponsive

    SOFTWARE IS UNRESPONSIVE Note: Please try the following solutions in sequential order. Solution 1: Close the H200 Wireless Software and restart the tablet 1. Swipe left to center and select the “X” in the upper right corner to close the H200 Wireless Software.
  • Page 8 Note: The power button may need to be pressed continuously for longer than 60 seconds. 2. Press and hold the power button to power on the tablet. 3. Log into Windows normally, launch the H200 Wireless Software, and log in. PAGE...

  • Page 9: Stimulation Intensity Increases Suddenly

    Software 2.0.0.9, wireless communication of stimulation intensity changes was delayed causing sudden increases in stimulation intensity. Solution: Update H200 Wireless Software to version 2.1.0 or later H200 Wireless Software version 2.1.0 implements an update where the software will receive a confirmation from the Orthosis on stimulation intensity changes.

  • Page 10: Hardware Issues

    HARDWARE ISSUES...

  • Page 11: Microsd Card Is Corrupted

    An error message indicating a problem with the backup database appears when launching the H200 Wireless Software. 3. A pop-up in the lower right corner of the screen indicating that there’s a problem with the E drive.
  • Page 12 Solution 2: Reformat the MicroSD card “File Explorer”. 1. Single tap the folder icon from the taskbar to launch 2. Locate the E drive (E:) and single-tap to highlight it. Touch and hold the selection until a square appears then remove finger. Note: Ensure that the E drive (E:) is highlighted and NOT the C drive (C:).
  • Page 13 5. Click “OK” when the “Format Complete” message appears. 6. Launch the H200 Wireless Software and log in. PAGE...

  • Page 14: Tablet Screen Is Unresponsive

    Note: The power button may need to be pressed continuously for longer than 60 seconds. 6. Log into Windows normally, launch the H200 Wireless Software, and log in. 7. If these steps cannot be performed because the tablet still appears unresponsive, proceed to Solution 3.

  • Page 15: Micro Usb Charging Port

    Solution 3: Charge the tablet using an alternate charger 1. Repeat Solution 2 with a Micro USB charger (not provided). MICRO USB CHARGING PORT PAGE...
  • Page 16 (also available in the H200 Wireless Clinician’s Guide). Rx Only H200 Wireless, Bioness, the Bioness Logo and LiveOn are trademarks of Bioness Inc. in the United States or other countries. ® ® ® www.bioness.com ©2019 Bioness Inc.

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