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IONODES PERCEPT User Manual

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PERCEPT Gateway User Manual
Document Version 1.0

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Summary of Contents for IONODES PERCEPT

  • Page 1 PERCEPT Gateway User Manual Document Version 1.0...
  • Page 2 The information in this publication is provided “as is” without warranty of any kind. The entire risk arising out of the use of this information remains with the recipient. In no event shall IONODES be liable for any direct, consequential, incidental, special, punitive, or other damages whatsoever (including without...

  • Page 3: Table Of Contents

    Air vent locations ............................10 Connections ................................11 Front panel ..............................11 Back panel ..............................12 Powering the PERCEPT Gateway for the first time ..................... 14 PERCEPT Cloud Enrollment Information ......................17 10 Device Configuration ............................. 20 10.1 Network Configuration Basics ........................20 10.2...
  • Page 4 Batch Firmware Update ..........................39 14 Safe Mode ................................41 15 Troubleshooting ..............................43 15.1 Common issues & resolutions ........................43 15.2 Contact IONODES Support ........................43 Annex A – Statement Limited Warranty ........................44 support@ionodes.com | www.ionodes.com | 450-696-1060...

  • Page 5: Important Safety Instructions

    Do not attempt to perform hardware service on this product yourself. Opening the equipment casing • may expose you to dangerous voltage or other risks. Refer servicing to IONODES technical service personnel. Never open the device yourself as this will void the warranty.

  • Page 6: Cleaning Instructions

    Using the product in a humid place. • Warning: Do not use the product when moisture or condensation may occur. If the product is used in such an environment, it may damage discs and internal parts. support@ionodes.com | www.ionodes.com | 450-696-1060...

  • Page 7: Before You Begin

    The PERCEPT Gateway is a small onsite edge appliance that seamlessly connects to local IP cameras in a few short steps, without an onsite IT specialist. A secure and encrypted gateway for live video, the PERCEPT Gateway keeps local recording of all connected cameras for a configurable time.

  • Page 8: Parts List

    PERCEPT Gateway or its components require service. It also includes unique ID required to enrol the device in PERCEPT Cloud. The label is attached on the underside of the enclosure and on the box.

  • Page 9: Hardware Installation

    6.1 Equipment Installation The PERCEPT Gateway can be placed on a flat surface, such as a desktop, or mounted via the supplied mounting bracket. When installing the PERCEPT Gateway, position the unit to allow for cable clearance at the rear of the unit.

  • Page 10: Air Vent Locations

    6.2 Air vent locations For proper cooling of the device, air vents shall not be obstructed. There’s a total of six (6) air vents located on the PERCEPT Gateway, highlighted in the illustration below. support@ionodes.com | www.ionodes.com | 450-696-1060...

  • Page 11: Connections

    7 Connections The PERCEPT Gateway offers several connections ports at the front and back. 7.1 Front panel 1. USB 3.2 Gen2x2 Type-C Not required for typical deployments. 2. 2x USB 3.2 Gen1 Type-A Not required for typical deployments. 3. 2x USB 2.0 Can be used with USB keyboard &...

  • Page 12: Back Panel

    Appliance power connector. Connect to the provided 20V DV power adapter. 3. 2x DisplayPort 1.4 Not required for typical deployments. May be used in combination with USB keyboard & mouse for configuration via local interface. 4. 1x USB 2.0 Not required for typical deployments. support@ionodes.com | www.ionodes.com | 450-696-1060...
  • Page 13 8. 10/100/1000 Mbps, 1G LAN Connect this network port to your WAN (internet). This is not required if your Camera LAN provides internet access. 9. Kensington Lock Use to physically secure the device to any compatible locking system. support@ionodes.com | www.ionodes.com | 450-696-1060...

  • Page 14: Powering The Percept Gateway For The First Time

    Once the PERCEPT Gateway is powered up and connected to the internet, configuration should be performed using your PERCEPT Cloud account. The subsequent sections describe advanced configurations that most users will not require.
  • Page 15 When all services are running, the display switches to the status information page. In the example below, LAN2 is connected, Wi-Fi settings are configured, and the device has joined a PERCEPT Cloud organization. The PERCEPT Gateway’s status page shows the following information.
  • Page 16 Connected: Interface is enabled and connected, with or without internet access. Not Connected: Interface is enabled but there is no cable connected or no valid wireless connection setting. Disabled: Interface is disabled in the PERCEPT Gateway configuration. By default, all network interfaces are enabled. Cloud Connection Status •...

  • Page 17: Percept Cloud Enrollment Information

    Each PERCEPT Gateway has unique identifier information that allows it to join a specific PERCEPT Cloud organization. The information required to join a PERCEPT Gateway to PERCEPT Cloud consists of its MAC address and PIN. It is available in human-readable and QR code formats in several locations detailed below.
  • Page 18 Display output When a monitor is connected to the PERCEPT Gateway, the enrollment QR code will appear on the display if the PERCEPT Gateway can connect with PERCEPT Cloud, but no organization has claimed it. Configuration interface Switch to Configuration View The device’s configuration interface is accessible via the...
  • Page 19 From the clipboard, it can be pasted in the PERCEPT Cloud device enrollment dialog. This is convenient if the PERCEPT Gateway interface and PERCEPT Cloud are accessed from the same computer. The QR code is also available from the configuration interface.

  • Page 20: Device Configuration

    10 Device Configuration Before the PERCEPT Gateway can be used on your video network, it must undergo an initial setup step during which its network configuration is determined. This initial configuration setup is required for the PERCEPT Gateway to communicate with cameras on the network.

  • Page 21: Setting Up Initial Network Configuration Locally

    10.2 Setting Up Initial Network Configuration Locally The configuration interface of the PERCEPT Gateway can be accessed on the device itself, by clicking on the Switch to Configuration View button (using a connected USB keyboard & mouse). Upon first login, the user is prompted to select a password for the administrator account. The password must have from 8 to 32 characters and must contain at least 3 different types of characters from the following support@ionodes.com | www.ionodes.com | 450-696-1060...
  • Page 22 LAN. Dashboard The following screen will then display: You may now also select to change your web interface language from English to French if you so choose by clicking on the user icon and selecting support@ionodes.com | www.ionodes.com | 450-696-1060...
  • Page 23 . The first information displayed is the connection status of the Ethernet cable. By default, the PERCEPT Gateway is configured in DHCP mode. If a DHCP server is present on the network, the network configuration provided by the DHCP server is displayed. In that case, nothing needs to be done;...
  • Page 24 Once this Save is done, click on at the bottom to apply the configuration changes. The PERCEPT Gateway is also equipped with a Wireless network adapter. In addition to the DHCP / Static IP Wireless 1 SSID Authentication Mode...

  • Page 25: Setting Up Initial Network Configuration Remotely

    The Cellular interface has no configurable parameter. The SIM card and network settings are automatically detected, and the cellular network enables itself when all other interfaces fail to access PERCEPT Cloud. 10.3 Setting Up Initial Network Configuration Remotely Initial device network configuration can also be done via the ION Configuration Tool (ICT), a tool provided by IONODES which can be found on the IONODES web site at www.ionodes.com.
  • Page 26 Bonjour discovery protocol. To be able to discover a device via Bonjour, the network must support multicast. If multicast is not supported, you can use the second method: Unicast Discovery. Unicast Discovery can be Unicast Discovery configured by using the menu option under the Admin menu list. support@ionodes.com | www.ionodes.com | 450-696-1060...
  • Page 27 The ICT displays the current IP address of each detected device. If the device is configured in DHCP mode, its IP address appears in blue. If a PERCEPT Gateway did not receive an IP address from a DHCP server, it will appear in the ICT device list with Assign IP address an APIPA address (169.254.*.*).
  • Page 28 Once the network settings are set, the web-based configuration interface of the PERCEPT Gateway can be launched from the ICT or directly in your web browser by typing the device’s IP address in the address bar. support@ionodes.com | www.ionodes.com | 450-696-1060...

  • Page 29: Setting Up Time

    Here the user can define the minimum & maximum length of the password for all user accounts. By checking Enable Protection for Multiple Login Failures the device is instructed to block all login attempts after failed ones, until the timeout of seconds runs out ( are user-configurable). support@ionodes.com | www.ionodes.com | 450-696-1060...

  • Page 30: Configuring Gps Coordinates

    10.6 Configuring GPS Coordinates The PERCEPT Gateway can share its location with PERCEPT Cloud, allowing it to display devices and cameras on Configuration System a map. Location is manually entered. In the page, select the tab and go down to the section...

  • Page 31: Configuring Cellular Data

    IP address. Data Usage - Configure the type of data that is allowed over the cellular network, such as live audio & • video, recorded clips, system information files or firmware updates. Note that checkboxes indicate support@ionodes.com | www.ionodes.com | 450-696-1060...
  • Page 32 For metadata streaming (GPS or system health / resources usage) the frequency of the updates is also user configurable. SIM 1 – Provides information on the SIM card installed in your PERCEPT Gateway. You can enable or •...
  • Page 33 SIM card. Different status points such as SIM presence and Data connectivity are provided for monitoring. support@ionodes.com | www.ionodes.com | 450-696-1060...

  • Page 34: Configuring Miscellaneous Network Services

    10.8 Configuring Miscellaneous Network Services Configuration The PERCEPT Gateway hosts a variety of network services with configurable parameters. In the Network page, select the tab. 10.8.1 HTTP Configuration This section details the parameters of the HTTP web server that hosts the configuration page and the command- and-control interface.

  • Page 35: Rtsp Configuration

    10.8.3 RTSP Configuration The PERCEPT Gateway hosts an RTSP server that can restream connected cameras on the local network. If the number of connected client applications on the network exceeds the number of individual streams supported by cameras, additional applications can access camera streams from the PERCEPT Gateway’s RTSP server.

  • Page 36: Security

    If the current logged in user has any other role aside from Administrator, this section will only show the option to change its own password (only administrators can manage other user accounts). Create User Clicking on the button will open the dialog window shown below. support@ionodes.com | www.ionodes.com | 450-696-1060...
  • Page 37 There is no way to recover the password of the built-in administrator account if lost. In this case you’ll need to reset the device to factory default settings by following the procedure explained in chapter 14 of this document. support@ionodes.com | www.ionodes.com | 450-696-1060...

  • Page 38: Performing A Firmware Update

    13 Performing a Firmware Update This section describes how to update your PERCEPT Gateway’s firmware from the web interface. 1. Switch to configuration view on the device OR navigate to your device’s web interface from another computer. Superuser Administrator 2. Login with account’s credentials.

  • Page 39: Batch Firmware Update

    ION Configuration Tool (ICT). The batch firmware update works by starting a firmware update session. Only one session at a time is allowed and up to 20 devices can be selected by session. From the ICT, select one or more PERCEPT Gateway devices. Using the right mouse button on a selected device’ MAC Address, choose the Firmware Update menu option.
  • Page 40 If closed, the progress of the current session can be followed by reopening the window Tools by clicking the button from the toolbar. Once done, clear the current session from the Firmware Update Session window and restart a new session if needed. support@ionodes.com | www.ionodes.com | 450-696-1060...

  • Page 41: Safe Mode

    14 Safe Mode If the PERCEPT Gateway’s administrator credentials are lost, and it is not enrolled in an accessible PERCEPT Cloud organization, the device can be reset to factory settings when started in Safe Mode. Safe mode is enabled during boot-up of the device. It requires a keyboard, mouse and monitor connected to the device.
  • Page 42 Reset to Factory Settings After confirming by clicking in this pop-up window, the unit will reboot and reload factory settings. support@ionodes.com | www.ionodes.com | 450-696-1060...

  • Page 43: Troubleshooting

    Possible cause Resolution The PERCEPT Gateway The power adapter is not Connect the PERCEPT Gateway to a power outlet does not power up connected to mains power or via the supplied power adapter. The device will the PERCEPT Gateway is...

  • Page 44: Annex A - Statement Limited Warranty

    Annex A – Statement Limited Warranty Please visit https://www.ionodes.com/limited-hardware-warranty/ for the latest warranty information. support@ionodes.com | www.ionodes.com | 450-696-1060...

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