Cisco 2621 User Manual page 14

Obtaining Technical Assistance
P1 and P2 level problems are defined as follows:
P1—Your production network is down, causing a critical impact to business operations if service is
•
not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant aspects of your business
•
operations. No workaround is available.
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All rights reserved.
Cisco 2621 Modular Access Router Security Policy
14
"References" section.
78-13824-01