Troubleshooting - Yolink YS8007-UC Installation & User Manual

Troubleshooting

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Problem:
Sensor is offline or has a low signal status.
Possible Solution:
a) Signal strength for the sensor is too low at
that location. Move the sensor closer to the hub,
relocate the hub closer to the sensor (if
possible), or add another hub (to extend the
signal range).
b) If offline, confirm the hub is powered on and
connected to the internet. Otherwise, move
sensor and/or hub or add a hub.
Problem:
Sensor temperature is not accurate, compared to
another sensor
Possible Solution:
Your Thermometer Hygrometer does have a
Calibration feature, that allows for adjusting the
displayed temperature, to match that of a trusted
temperature measuring device or method. See
the Calibration section on page 20.
If this does not resolve the issue, please contact
our customer support department (see the
contact info on the last page of this guide).
We recommend checking for and performing any
available firmware updates before contacting
customer support. See Firmware Updates, page
33.
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