Raz Memory Faq

1. WHAT WIRELESS PROVIDERS CAN I USE WITH THE RAZ MEMORY CELL PHONE?
The RAZ Memory Cell Phone is unlocked and compatible with all wireless
providers, including Verizon, AT&T, and T-Mobile, and their resellers, such as
Mint Mobile, Affinity Cellular, Xfinity Mobile, Consumer Cellular, and Straight
Talk. RAZ Mobility does not provide the wireless service. You decide which
wireless provider you prefer.
6. DOES THE RAZ MEMORY CELL PHONE REQUIRE A WIRELESS PLAN WITH DATA?
Yes. The RAZ Memory Cell Phone cannot operate without data. Data is
required for the caregiver to manage the phone from afar using the RAZ Care
app. For example, data is needed to create and edit contacts.
7. IS THE RAZ MEMORY CELL PHONE A 5G PHONE?
The RAZ Memory Cell Phone is a 4G LTE phone, which also supports voice
over LTE. Since the phone is intended for voice and video calls, there is no
benefit to having the faster data speeds associated with 5G. Moreover, the
networks of Verizon, AT&T, and T-Mobile will continue to support 4G LTE for
many years.
8. CAN I TEST THE PHONE WITHOUT THE SIM CARD INSTALLED?
No. Before you try to make any calls, make sure that there is an active SIM in
the phone.
9. HOW DO I INSERT A SIM CARD?
Make sure your phone is off.

Locate the small hole on the side of the phone. It's the size of the end

of a paper clip.
Insert the tool provided or a paperclip into the hole, which releases the

SIM tray.
Place the SIM Card properly on the tray. If you are uncertain of how to

place the SIM card on the tray, watch this video.
Carefully push the tray back in.

Turn on the phone.
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RAZ Memory Cell Phone FAQ