Related Manuals for Raz Memory
Summary of Contents for Raz Memory
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Page 1: User Guide
RAZ Memory Cell Phone User Guide Please retain the User Guide for future reference. The User Guide is available on our website at www.razmobility.com/support/memorycellphone... -
Page 2: Table Of Contents
Contents User Guide General Description Items Supplied with the RAZ Memory Cell Phone Wireless Service and the SIM Card Phone Layout Charging and Turning Your Phone On or Off The RAZ Memory Cell Phone Environment Volume Power button Making and Answering Calls... - Page 3 Hear Name of Caller Special Display for People with Low Vision or Hand Tremors Phone location Phone Status Call History Add Caregivers Being a Caregiver to More than One User Memory Phone User Information Quiet hours Reminders Notes Additional information Customer support...
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Page 4: General Description
General Description The RAZ Memory Cell Phone is an easy- to – use picture phone for people with memory loss, disabilities, or who want a simple solution. The RAZ Memory Cell Phone ensures that these individuals stay connected with their loved ones whether they are at home or away from home. - Page 5 ID, and have the phone announce that it is charging. Also available through the RAZ Care app is the ability to check the call history of the RAZ Memory Cell Phone, set up hours during which the user cannot make outgoing calls...
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Page 6: Items Supplied With The Raz Memory Cell Phone
• USB Type-C cable • SIM tray tool • User Guide Wireless Service and the SIM Card In order for your RAZ Memory Cell Phone to place and receive calls, you must have wireless service, including a data plan. The... - Page 7 Pocket Mobile, Straight Talk and Metro by T-Mobile. A SIM card may already be inserted in your RAZ Memory Cell Phone. If a SIM card is not inserted in the phone, you may insert one by following these steps: •...
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Page 8: Phone Layout
• Place the SIM Card (nano – SIM) properly on the tray. The chip side of the SIM card should be facing down. • Carefully push the tray back in. Never place the SIM card into the phone by itself. •... -
Page 9: Charging And Turning Your Phone On Or Off
Charging and Turning Your Phone On or Off Before you start using your RAZ Memory Cell Phone, make sure that the phone is fully charged. To do this, insert the USB Type-C cable into the charging port at the bottom of the phone and insert the charger into an outlet. -
Page 10: The Raz Memory Cell Phone Environment
Do not try to use your phone without an active SIM card installed. If you do, you may receive an error message. The RAZ Memory Cell Phone has one primary screen, which displays up to thirty (30) contacts. By default, the phone displays up to six (6) contacts, but this can be increased to up to thirty (30). -
Page 11: Volume
In keeping with the philosophy of making the experience as simple as possible, the screen does not time out, unless the caregiver activates the auto-lock screen feature through the RAZ Care app. Volume The volume rocker is disabled; call volume is always set to maximum. - Page 12 Again, you must press and hold. You can also place a call with the dial pad. The dial pad is optional and must be selected within the RAZ Care app for it to be available on the phone.
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Page 13: Calling 911
Calling 911 To dial 911 simply press and hold the button labeled Emergency 911. You will then see a screen that asks you to confirm that you want to dial 911. Press Yes, and the 911 call will be initiated. -
Page 14: Raz Emergency Service
911 is not contacted. The RAZ Emergency Service is managed by the caregiver in the section of the RAZ Care app titled “RAZ emergency service.” To access this section in the app, tap on the More tab and tap on “RAZ Emergency... -
Page 15: Voicemail
Voicemail Consistent with its philosophy of keeping the phone as simple as possible, the RAZ Memory Cell Phone does not allow the user to access voicemail. Managing the Phone from Afar with the RAZ Care App The caregiver will be able to manage the phone through a simple app called RAZ Care. - Page 16 RAZ Care app. The user id will be the caregiver’s phone number. Once you enter your phone number, you will receive a text message with the verification code. The email you receive will also include a link...
- Page 17 • Select whether you want the background of the phone to be white or black (Dark theme or Light theme) • Limit incoming calls to contacts and Allow list • Make calls go to speaker • Activate a dial pad, providing option to dial numbers •...
- Page 18 Send the user reminders • Manage the RAZ Emergency Service The user’s contacts can also use the RAZ Care app. However, unlike the caregiver, contacts will only be able to use the video calling feature of the app. Only caregivers have the ability to manage the various features of the RAZ Memory Cell Phone.
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Page 19: Placing Video Calls
Placing Video Calls You can place video calls to the user through the RAZ Care app. To do so, simply tap on the RAZ Video Call button within the video tab. Any contact can download the RAZ Care app and place video calls. Caregivers, however, can control which contacts are permitted to place video calls. -
Page 20: Allow List
If desired, you can save a contact with a picture only, without adding a name. Allow List If incoming calls have been limited to contacts, the caregiver may want specific people who are not contacts to have the ability to reach the user. To do this, an “Allow list”... -
Page 21: Ringtones & Ring Volume
person/number just like you would a regular contact. Ringtones & Ring Volume The caregiver can select among a variety of ringtones within the Settings tab. In addition, the caregiver can adjust the ring volume. Don’t forget to press Save after you make the changes. -
Page 22: Background Color
Background Color The background of the primary screen of the phone can be set to either white or back. The background can be adjusted within Settings in the app. -
Page 23: Limiting Incoming Calls To Contacts
Limiting Incoming Calls to Contacts To limit incoming calls to individuals in the user’s contacts, simply go to Settings within the app and press the toggle labeled “Limit incoming calls”. The toggle should appear green. To be clear, this option will prevent the user from receiving calls from anyone other than his or her contacts, and persons in the “Allow list”, including incoming calls from... -
Page 24: Show Dial Pad
If this option is selected in the Settings of the Caregiver app, an icon of a dial pad will appear on the screen of the RAZ Memory Cell Phone. When the icon is tapped, a dial pad will appear, and calls can be placed by typing numbers with the dial pad. -
Page 25: Low Battery Text Message Notification
Power Button To disable the power button, go to Settings and turn off the toggle under “Power button” in the app. This function may be useful if the user has difficulty turning the phone back Low Battery Text Message Notification When this option is selected, a text message will be sent to you, notifying you that the battery level on the user’s phone has... -
Page 26: Auto Answer
Auto Answer This feature, which is available in Settings in the app, makes calls to the RAZ Memory Cell Phone answer automatically. You do not have to press the Answer button for the call to start. When this feature is selected, calls automatically go to speaker. -
Page 27: Auto-Lock Screen
long,” or “Double tap”. If you select “Tap and hold long” the user must tap and hold for approximately 3 seconds to initiate a call. Press “Save” after you make your selection. Auto-lock Screen To preserve battery, the display will go dark after two minutes of inactivity and will “wake up”... -
Page 28: Receive Text Message When User Calls 911
Receive Text Message When User Calls 911 This feature will keep caregivers informed of emergencies. Up to three cell phone numbers will receive text messages when 911 is called. To activate this feature in the app, go to Settings and tap “Receive text message when user calls 911”. -
Page 29: Phone Will Announce That Battery Is Charging
Next, press the toggle and add the cell phone number(s) that you wish to receive the text message. You must tap “Save” after you make the change. Phone Will Announce that Battery is Charging Some users may be uncertain that the battery is charging. -
Page 30: Hear Name Of Caller
of reminder that you wish the user to receive. You must also provide the battery threshold that you want to trigger the reminder. When these steps are completed, remember to press “Save”. Hear Name of Caller This feature is useful for people with low vision. -
Page 31: Special Display For People With Low Vision Or Hand Tremors
Special Display for People with Low Vision or Hand Tremors This special mode is intended to assist users with low vision or hand tremors, such as from Parkinson’s disease. In this mode, the contacts, answer button, and hang-up button are much larger, making them easier to see and tap. -
Page 32: Phone Status
Call history shows you all calls, missed calls and calls placed and received during quiet hours. Add Caregivers You can have more than one caregiver manage a single RAZ Memory Cell Phone, although there is always only one primary caregiver. Only the primary caregiver can add... -
Page 33: Being A Caregiver To More Than One User
Being a Caregiver to More than One User A single caregiver can manage more than one phone through the RAZ Care app. To change the phone that you are managing, go to the More tab and tap on the picture next to the status information. -
Page 34: Quiet Hours
To access this section, go to the More tab and tap on “Memory phone user”. Quiet hours Quiet hours are times of the day during which the user cannot make calls. You specify whether to apply the restriction to a particular contact in the “Edit Contact”... -
Page 35: Reminders
Reminders You can send the user reminders in the form of 1) a sticky note, or 2) a sticky note and an audio message. To set up reminders, tap on “Reminders” within the More tab. Tap the “+” symbol and add the reminder content, set the date and time, and select the frequency. - Page 36 to record your message. To do so, press and hold the microphone symbol while you record. Once completed, tap “Save” on the “add new reminder” screen.
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Page 37: Notes
Notes... - Page 38 Notes...
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Page 39: Additional Information
Additional information Additional information regarding your RAZ Memory Cell Phone, including videos and FAQs, can be obtained here: www.razmobility.com/support/memorycellphone Customer support Phone: 1-800-729-0083 Web chat: www.razmobility.com Email: support@razmobility.com... - Page 40 Memory Cell Phone User Guide 2023_04_UNIVERSAL...
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