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Summary of Contents for Raz Memory
- Page 1 RAZ Memory Cell Phone User Guide Please retain the User Guide for future reference. The User Guide is available on our website at www.razmobility.com/support/memorycellphone...
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Page 2: Table Of Contents
Contents General Description Items Supplied with the RAZ Memory Cell Phone Wireless Service and the SIM Card Charging and Turning Your Phone On or Off The RAZ Memory Cell Phone Environment Volume Speaker Making and Answering Calls Voicemail Calling 911... -
Page 3: General Description
General Description The RAZ Memory Cell Phone is an easy- to-use picture phone for people with memory loss or intellectual disabilities. The Phone ensures that individuals with dementia or intellectual disabilities stay connected with their loved ones whether they are at home or away from home. -
Page 4: Items Supplied With The Raz Memory Cell Phone
Contacts. Users cannot exit the home screen and get “lost” in the normal smartphone environment. Items Supplied with the RAZ Memory Cell Phone • RAZ Memory Cell Phone • Wall Charger • Micro-USB cable • Earbuds • User Guide... -
Page 5: Wireless Service And The Sim Card
Wireless Service and the SIM Card In order for your RAZ Memory Cell Phone to place and receive calls, you must have wireless service, including a data plan. The phone works on the AT&T, T-Mobile and other compatible networks in the... - Page 6 • Insert the tool provided or a paperclip into the hole, which releases the SIM tray. When inserting the tool into the hole, do not push too hard. • Place the SIM Card (nano- SIM) properly on the tray. The chip side of the SIM card should be facing down.
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Page 7: Charging And Turning Your Phone On Or Off
If you wish to turn it off, long press the power key and select Power Off. Do not long press the Power Off button. This will cause the phone to go into Safe mode and exit the RAZ Memory Cell Phone environment. -
Page 8: The Raz Memory Cell Phone Environment
The RAZ Memory Cell Phone Environment In order to make the experience as simple as possible, the user cannot exit the RAZ Memory Cell Phone environment. In other words, the user cannot access Android applications, settings, notifications… etc. The navigation buttons used to navigate the Android environment have been disabled. -
Page 9: Volume
Memory Cell Phone environment and enter Safe mode, press the power button and tap “Restart.” After it restarts, select the RAZ app as the Home app and tap “Always.” This will bring you back to the RAZ Memory Cell Phone environment. -
Page 10: Making And Answering Calls
Do not try to make phone calls before an active SIM is inserted into the phone. If you do, you may generate an error and exit the RAZ Memory Cell Phone environment. To place a call simply press and hold the picture of the person you want to call. -
Page 11: Voicemail
Voicemail Consistent with its philosophy of keeping the phone as simple as possible, the RAZ Memory Cell Phone does not allow the user to access voicemail. Calling 911 To dial 911 simply press and hold the dedicated button labeled Emergency 911. -
Page 12: Raz Emergency Service
911 repetitively. To initiate an emergency call simply press and hold the red button labeled “Emergency.” Calls will be answered by a private emergency dispatch agent who will know that the caller suffers from memory loss and... - Page 13 (3) designated caregivers, providing caregivers the opportunity to cancel the emergency call so that 911 is not contacted. The RAZ Emergency Service is managed by the caregiver in the section of the online portal titled “RAZ Emergency Service.” The caregiver can enter the user’s...
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Page 14: Accessing Your Account In The Online Portal
Accessing Your Account in the Online Portal The caregiver will be able to manage the phone through a simple online portal. After the phone is ordered you will receive an email with the user id and password to access your account. The user id cannot be changed but the password can be changed. -
Page 15: Managing Contacts
• Make calls go to speaker • Manage the RAZ Emergency Service Managing Contacts You can add up to six contacts in the portal. You will see six circles, each representing a contact. To add, delete or edit a contact, tap the symbol . -
Page 16: Phone Location
If desired, you can save a contact with a picture only, without adding a name. Phone Location To obtain the phone’s location, log into your account in the portal, scroll down and tap on GPS Location You will see a map with up to three pins identifying the phone’s location. -
Page 17: Background Color
To be clear, this option will prevent the user from receiving calls from anyone other than his or her contacts in the portal. Background Color The background of the primary screen of the phone can be set to either white or back:... -
Page 18: Additional Information
Additional Information Additional information regarding your RAZ Memory Cell Phone, including videos and FAQs, can be obtained here: www.razmobility.com/support/ memorycellphone Customer Support Phone: 1-800-729-0083 Web chat: www.razmobility.com Email: support@razmobility.com... -
Page 19: Notes
Notes... - Page 20 RAZ Memory Cell Phone User Guide 2020_08_GSM...
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Questions and answers
how do I prevent the raz phone from being powered off?
To prevent the RAZ Memory Cell Phone from powering off, you can disable the power button through the settings. This ensures the phone stays on continuously.
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