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Planet PAX A920 Pro 10 Setup And User Manual

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PAX A920 Pro 8 and
10
Setup and
User Guide
2024
weareplanet.com

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Summary of Contents for Planet PAX A920 Pro 10

  • Page 1 PAX A920 Pro 8 and Setup and User Guide 2024 weareplanet.com...

  • Page 2: Table Of Contents

    Pax A920pro 10 Hidden Network (Applies to Android 10 model only) ........... 10 Checking IP connection settings ....................... 11 Viewing software version ......................... 12 Downloading software/firmware ......................13 10. Downloading configuration....................... 15 11. SIM card setup (Only applicable for Planet supplied Sim Cards) ............17 12. Contact us ............................. 21 weareplanet.com...

  • Page 3: How To Distinguish An A920Pro 8.1 Terminal And An A920Pro 10.0 Terminal

    PAX A920 Pro 8 and 10 Setup and User Guide 1. How to distinguish an A920pro 8.1 terminal and an A920pro 10.0 terminal. Distinguish between Android 8 and 10. This could be done using the part number on the label on the back of the terminal. Terminal Android Version Terminal Label...

  • Page 4: A920 Pro 8 And 10 Terminal Details

    PAX A920 Pro 8 and 10 Setup and User Guide 3. A920 Pro 8 and 10 terminal details Power us supplied via a 5150mAh battery. The battery can be charged using the USB cable provided by connecting it to the charger or by purchasing a charging cradle. Scanner Contactless area...

  • Page 5: A920 Pro 8 And 10 Charging Cradle

    4. A920 Pro 8 and 10 Charging cradle Planet may supply the A920 Pro individually or with a charging cradle. In case the customer wants to purchase the cradle separately at a later point, they can get them directly from local suppliers: EMEA: Secure Retail USA &...

  • Page 6: Network Configuration

    5. Network configuration Wi-Fi setup - (DHCP) 1. To enter the IntegraTE_Pax menu, you will need to press and hold the ‘Planet' icon at the top of the screen. 2. When “Please Enter Password” is displayed, enter password and press the green Enter button.
  • Page 7 PAX A920 Pro 8 and 10 Setup and User Guide At this stage, Android will take over and you will see the following screen. 7. Ensure the “Wi-Fi” option is set to “On”. The terminal will display all available Wi-Fi networks. 8.
  • Page 8 PAX A920 Pro 8 and 10 Setup and User Guide Wi-Fi setup - (Static) 1. To enter the IntegraTE_Pax menu, you will need to press and hold the ‘Planet' icon at the top of the screen. 2. When “Please Enter Password” is displayed, enter password 1235789 and press the green Enter button.
  • Page 9 10. Next, select “Security”. 11. From the dropdown list, select the security type related to your Wi-Fi network. From a Security perspective Planet recommend using WPA/WPA2 PSK. 12. Then, enter the Wi-Fi password. Select the “Show Password” option should you wish to view the password being entered.
  • Page 10 PAX A920 Pro 8 and 10 Setup and User Guide 15. When prompted, enter the following information: IP Address Gateway IP Address Network Prefix Length (if applicable) Scroll down using the bar on the right-hand side of the screen to reveal further options. 16.

  • Page 11: Pax A920Pro 10 Hidden Network (Applies To Android 10 Model Only)

    PAX A920 Pro 8 and 10 Setup and User Guide 6. Pax A920pro 10 Hidden Network (Applies to Android 10 model only) For Hidden Networks on the Pax A920pro Android 10, a user must select an additional option to connect to a hidden network which needs to be activated should a Merchant wish to use a hidden network.

  • Page 12: Checking Ip Connection Settings

    PAX A920 Pro 8 and 10 Setup and User Guide 7. Checking IP connection settings 1. To enter the IntegraTE_Pax menu, you will need to press and hold the ‘Planet' icon at the top of the screen. 2. When “Please Enter Password” is displayed, enter password and press the green Enter button.

  • Page 13: Viewing Software Version

    1. To view the Software version on your terminal you will need to enter the IntegraTE_Pax menu, you will need to press and hold the ‘Planet' icon at the top of the screen. 2. When “Please Enter Password” is displayed, enter password and press the green Enter button.

  • Page 14: Downloading Software/Firmware

    1. To view the Software version on your terminal you will need to enter the IntegraTE_Pax menu, you will need to press and hold the ‘Planet' icon at the top of the screen. 2. When “Please Enter Password” is displayed, enter password and press the green Enter button.
  • Page 15 PAX A920 Pro 8 and 10 Setup and User Guide 9. On the “Enter TMS TID” screen, the user must enter the unique terminal ID provided by Planet. This ID will consist of 8 digits. There is only ONE TMS TID per pin pad.

  • Page 16: Downloading Configuration

    1. To complete a configuration, download the user will need to enter the IntegraTE_Pax menu, you will need to press and hold the ‘Planet' icon at the top of the screen. 2. When “Please Enter Password” is displayed, enter password and press the green Enter button.
  • Page 17 PAX A920 Pro 8 and 10 Setup and User Guide 8. Should your Terminal not have any configuration updates available it will display “No new configuration available”. weareplanet.com...

  • Page 18: Sim Card Setup (Only Applicable For Planet Supplied Sim Cards)

    Before proceeding, please ensure Wi-Fi is disabled from within the IntegraTE menu. 1. You will need to press and hold the ‘Planet' icon at the top of the screen. 2. When “Please Enter Password” is displayed, enter password and press the green Enter button.
  • Page 19 PAX A920 Pro 8 and 10 Setup and User Guide Then, select “Mobile Networks or Cellular Networks” when prompted. 7. You will be displayed with the following screen. 8. Toggle on Mobile Network and Data Roaming. 9. Select your appropriate APN. weareplanet.com...
  • Page 20 PAX A920 Pro 8 and 10 Setup and User Guide 10. You can add an APN by selecting the “+” symbol in the top right-hand corner. Name: You can insert the APN name of your choice. APN: Please add the necessary APN provided to you by the SIM provider. Username: Please add the necessary Username provided to you by the SIM provider.
  • Page 21 PAX A920 Pro 8 and 10 Setup and User Guide 16. Now, select the soft square button across the bottom of the terminal screen. 17. Proceed by closing the “APNs” screen and the “Data Usage” screen 18. This will take you back to the home screen. 19.

  • Page 22: Contact Us

    PAX A920 Pro 8 and 10 Setup and User Guide 12. Contact us Need help? If you have a technical issue or need support troubleshooting, please check the relevant portal for assistance. Our Global Support Team will be glad to help. Visit www.weareplanet.com/support weareplanet.com...

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