Product Service - Cobra GPSM7700 Quick Start Manual

PRODUCT SERVICE

For any questions about operating or installing this new Cobra product, or if parts are
missing...PLEASE CALL COBRA FIRST...do not return this product to the store.
If this product should require factory service, please call Cobra first before sending the
product. This will ensure the fastest turnaround time on any repair. If Cobra asks that
the product be sent to its factory, the following must be furnished to have the product
serviced and returned:
1. For Warranty Repair include some form of proof-of-purchase, such as a mechanical
reproduction or carbon of a sales receipt. Make sure the date of purchase and product
model number are clearly readable. If the originals are sent, they cannot be returned;
2. Send the entire product;
3. Enclose a description of what is happening with the product. Include a typed or
clearly printed name and address of where the product is to be returned, with phone
number (required for shipment).
4. Pack the product securely to prevent damage in transit. If possible, use the original
packing material;
5. Ship prepaid and insured by way of a traceable carrier such as United Parcel Service
(UPS) or Priority Mail to avoid loss in transit to:
Cobra Factory Service
Cobra Electronics Corporation
6500 West Cortland Street
Chicago, Illinois 60707 U.S.A.;
6. If the product is in warranty, upon receipt of the product, it will either be repaired
or exchanged depending on the model. Please allow approximately 3 – 4 weeks
before contacting Cobra for status. If the product is out of warranty, a letter will
automatically be sent with information as to the repair charge or replacement charge.
For any questions, please call 773-889-3087 for assistance.
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CUSTOMER ASSISTANCE
Should there be any problems with this product, or its many features not be understood,
please refer to this quick start guide. For further assistance after reading this manual,
Cobra Electronics offers the following customer assistance services:
FOR ASSISTANCE IN THE U.S.A.
• Automated Help Desk (English only) 24 hours a day, 7 days a week at
773-889-3087 (phone).
• Customer Assistance Operators (English and Spanish) 8:00 a.m. to 5:30 p.m.
Central Time, Mon. through Fri. (except holidays) at 773-889-3087 (phone).
• Questions (English and Spanish)
Faxes can be received at 773-622-2269 (fax).
• Technical Assistance (English only) www.cobra.com
(on-line: Frequently Asked Questions).
• Technical Assistance (English and Spanish)
productinfo@cobra.com (e-mail).
FOR ASSISTANCE OUTSIDE THE U.S.A.
• Contact the local dealer
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