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Suresafe SureSafeGO Quick Start Manual
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Suresafe SureSafeGO Quick Start Manual

Family monitored
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SureSafeGO Family Monitored
Quick Start Guide
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Summary of Contents for Suresafe SureSafeGO

  • Page 1 SureSafeGO Family Monitored Quick Start Guide...
  • Page 2 Step 1: Set-Up Your Pre-Pay Subscription here: ego_subscription www.personalalarms.org/us/suresaf Note: Your alarm will not work without an active subscription. Visit website for full details.

  • Page 3: Getting To Know Your Device

    Step 2: Getting to know your device Lanyard hole LED light SOS button Microphone...
  • Page 4 Power Button Silent mode button...
  • Page 5 Screw holes (Do Not Open Device) Charging contacts...
  • Page 6 Speaker...

  • Page 7: Charge Your Device

    Step 3: Charge your device Connect the magnetic charging dock to the alarm and plug it in to the wall. The red light on the pendant will flash when charging and go solid when fully charged. Charge for 2-3 hours before first use. Emergency contacts will receive low battery alerts via text when the battery drops below 20%.

  • Page 8: Switching Device On And Off

    Step 4: Switching device on and off • To turn the device on: press the POWER button for 1 second, all the LEDs will flash rapidly. The device can also be turned on automatically by charging via magnetic USB cable or put it into the docking station. •...

  • Page 9: What Do The Lights Mean

    Step 5: What do the lights mean? Check your device has signal Green light • Single or double quick flash every 3 seconds means connected to the mobile network. • Single long flash every 3 seconds means not connected to the mobile network (no signal available).

  • Page 10: Power Indicator

    Power indicator Red light • Flashing quickly while not on charge means low battery. Please charge. • Slow flash while on charge means device is charging. • Solid red light when charging means battery full.
  • Page 11 www.personalalarms.org/us For customer support: • Review FAQs at the back of the User Guide • Email help@personalalarms.org...
  • Page 12 Step 6: Program your SOS numbers Send text message commands from your cell phone to the telephone number printed on the side of the box to program your alarm. Programming can only happen when a pre- pay subscription has been purchased/remains active, and the device is switched on.

  • Page 13: Programming Commands

    Programming commands To program the 1st SOS number send the following text to the alarm: A1,phone number NEW TEXT For example, to program (959) 123-4567 you would A1,9591234567 text (number on box) There are no spaces anywhere in the text MESSAGE: command.

  • Page 14: Fall Detection

    Fall detection Your SureSafeGO includes a fall detector that can detect falls. When you receive your alarm the fall detector will be ‘on’. To switch the fall detector off, send this command to the alarm: FL1,5 To switch the fall detector back on, send Please note the fall detector cannot detect 100% of falls.

  • Page 15: Getting A Gps Fix

    Step 7: Getting a GPS fix Your SureSafeGO uses GPS to identify its current location. Before using your alarm for the first time it is important to take the device outside or by a window for 3-4 minutes to allow it to identify its first location.
  • Page 16 Step 8: Activating an SOS alarm When you need help, press the SOS button for 3 seconds until you hear a voice prompt announcing the alarm has been activated. This starts the sequence of sending a “help me!” text message to your emergency contact numbers followed by the outgoing calls.
  • Page 17 To avoid a voicemail answering the call and stopping the call sequence the alarm will attempt to connect to the nominated contact for 15 seconds. If the call reaches voicemail it will not call the next contact. See User Guide for more information.
  • Page 18 Double-click this button to turn off voice announcements; double-click again to turn voice announcements on. Set home wifi location Important: Read user guide to set home location for your SureSafeGO. This improves location accuracy.

  • Page 19: Specifications

    Warnings • Don’t use or store the unit in dusty places. • Avoid storing or using the unit in extreme temperatures. • Clean the unit with a piece of dry cloth. • Don’t clean using chemicals or detergents. • Don’t disassemble or open the unit. Specifications •...