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Summary of Contents for Suresafe Guardian
- Page 1 User Guide www.personalalarms.org...
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Page 2: Table Of Contents
Contents What you will need Basic base unit Get to know your device Pendant button operations Main features 20 Base unit button operations Get connected Pairing additional pendants Register your device Audio Announcements Set-up your device 23 Things you need to know Connect through WIFI 24 Cleaning &... -
Page 3: What You Will Need
What you will need to get set up You will need a smartphone to connect your SureSafe Guardian to the Wi-Fi in your home. You do not need a smartphone if you intend to use the wired ethernet cable only. -
Page 4: Get To Know Your Device
Get to know your device Neck cord attachment ring Showerproof with a IP67 Waterproof rating SOS Button Antenna ‘Cancel’ Button Speaker Microphone ‘Help’ Button ‘Home/Away’ LCD Screen Button Motion Detector... -
Page 5: Main Features
High or low home temperature alerts* Medication reminders* -Set alert for unusual night - time activity* + many more! * Only available on Guardian Plus What’s included? Main Unit Plug top power supply Ethernet Internet connection cable SOS Button Necklace Cord... -
Page 6: Get Connected
Get Connected in 4 Easy Steps Register your device online & add contacts Set up your device in the home Connect to WiFi if required Download the Friends & Family App Now test your device! - Page 7 They can acknowledge receipt and can download the app (optional) Tip: To change your contacts in the future, log on to www.suresafe.call4help.uk and enter the new contact in the same way you added your first contacts.
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Page 8: Set-Up Your Device
Plug the base unit into the mains & switch the power on. Your base unit will power on automatically. Wait until the Guardian logo is displayed in the top left of the screen to proceed. The unit needs to be located somewhere central in... - Page 9 Connect to the internet through WIFI Step 1: Make a note of your home WIFI name & password including all characters and numbers (be sure to use upper and lower case where applicable) Step 2: With the device plugged into the power but not the internet, the main screen will display ‘Connect your mobile phone to ESS’.
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Page 10: How To Make A Test Call
You cannot call To make sure all is in the number your SureSafe working order, test the Guardian calls you from. It does pendant in every room in not accept incoming calls. the house to make sure... -
Page 11: Attaching The Sos Button
Attaching the SOS button Your SureSafe Guardian will come complete with a wearable SOS button that is already paired to your base unit. It will come as a neck worn or wrist worn button, depending on what you chose when you placed your order. - Page 12 Wrist strap: Unscrew & remove the rear of the button case by rotating it anti-clockwise Remove the attachment ring and set aside Re-screw the case rear onto the front button case making sure it’s tight Stretch the wrist strap central circle over the recess in between the front and rear of the button case, it should fit snug without any protrusion...
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Page 13: Download The App
& friends app. If you haven’t already, upgrade to the Guardian Plus for advanced features. To find the app, search for ‘SureSafe Guardian’ in the App Store or Google Play. Please note, this app is for use by friends & family, not the alarm wearer. -
Page 14: App Plan Options
Friends & family app plan options Guardian free plan includes: Pendant battery status Guardian network status Power connection status Internet connection status Alarm profile Call up to 3 nominated contacts (not added via App itself) Want to subscribe to Guardian Plus? If you don’t have... - Page 15 Guardian Plus plan (£4.99 p/m or £49.99 p/a) includes: Pendant battery status Guardian network status Power connection status Internet connection status Alarm profile Plus... I’m OK check in Wake-up check Unusual night-time activity High or low home temperature alerts Medication reminders...
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Page 16: Overview Of App Dashboard
Overview of app dashboard Here we give you an overview to the main Guardian Plus dashboard so you can get to grips with the app straight from the word go. Back button Menu button Check if the pendant user is a ‘ ’ for Check out the home or a ‘X’... -
Page 17: Set Up I'm Okay Alerts
Guardian Plus Set up I’m OK Alerts & Plan only Medicine Reminders via Base Unit Step 1: Press the Home/Away Button for 6 seconds and release Step 2: Press the Home/ Away Button again, just a quick press this time. A QR code will show on the screen. -
Page 18: Basic Base Unit
Basic base unit operations Button Action Help button Emergency call Cancel button Cancel emergency call Home / Away Press when you go out, press when you get home Press Home / Away Volume adjustment while on a call Note: If you adjust the volume too high it may cause echo on the other end ‘Cancel’... -
Page 19: Pendant Button Operations
Pendant button operations Press button for Action 1 second I’m OK/ Medication reminder confirmation/ Test that the pendant is in range 3 seconds Call for help > 5 seconds Pairing mode... -
Page 20: Base Unit Button Operations
Base unit button operations Home/ Away button Press button for Action 2 seconds Mark User as ‘At Home’ or ‘Away from Home’ 6 seconds Show system information 21 seconds Update system firmware During a call Adjust volume control (single press) Help button Press button for Action... -
Page 21: Pairing Additional Pendants
Pairing additional pendants Note: Your SOS button comes already paired with your device. Step 1: Press and hold the Cancel button on the base unit for 6 seconds. The screen will then display ‘ESS Sen- sors Pairing’ Step 2: Press and hold the SOS button on the pendant/ wristband for 5 seconds, release when you see the red LED flash slowly Step 3:... -
Page 22: Audio Announcements
“No internet detected, Please check your internet” “Pairing mode” - You can now pair an additional sensor to the base unit “Device pairing complete” - Additional sensor paired to the base unit For a full list of Audio Announcements please visit this link: www.personalalarms.org/guardian-audio-announce- ments... -
Page 23: Things You Need To Know
Other things you need to know Warning alerts The LCD screen will show you any warnings related to your devices functionality SOS Button Low Battery Alerts & Replacing your SOS Button You will receive alerts when the battery on your SOS button is running low and needs to be replaced. -
Page 24: Cleaning & Disposal
Cleaning & disposal The help button and base unit should be cleaned using a slightly damp cloth. Solvents should not be used when cleaning. The marking on the product, accessories or manual indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste. - Page 25 Resetting & clearing customer settings The reset button is inside the back of the base unit and needs pressing using a pen head or a small screwdriver head Reset Button Press button for Action 2 seconds Reboot base unit- Settings unchanged 6 seconds Forget WIFI settings 21 seconds...
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Page 26: Understanding The Lcd Icons
Pendant is Pendant is out of connected to the base pendant range unit registered Connected to the Not connected to Suresafe Guardian the SureSafe network Guardian network Are you OK & All is OK medication reminder alert Calling for help... -
Page 27: Hardware Specification
Hardware Specification Content Specs 165mm x 108mm Size of base unit x 28mm Weight of base unit 272g Size of pendant 40mm x 40mm Weight of pendant Base unit battery Li Ion Built into device and Pendant battery cannot be replaced Standing temperature 0 °c-40 °c Operation temperature... -
Page 28: Troubleshooting
Troubleshooting How do I change the Time Zone? Press the Home/Away Button for 6 seconds and release. Press the Home/ Away Button again, just a quick press this time. A QR code will show on the screen. Use your phone and scan the QR code, it will then take you to a web page where there is an option at the top to change the time zone. -
Page 29: Disclaimer
Disclaimer - Regular Testing You should test your SureSafe Guardian at least once a month to maintain familiarity with the user for how it works, and to confirm that it functions as expected. This can alert you if the alarm has... - Page 30 Guardian’s SOS function from working. We are not responsible for any failure of the product as a result of a power cut effecting the internet service the alarm is connected to.
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Page 31: Eu Declaration
EU declaration of conformity Trade Name/Logo: SureSafe Guardian Product Description: Help Alarm Model Number(s): SureSafe Guardian Authorized EU Representatives: We, Bora Health Limited declare under our sole responsibility that this product is in compliance with Radio Equipment Directive (RED) 2014/53/EU,... - Page 32 1. Health & Safety (Article 3.1(a) of Directive 2014/35/ EU): EN 50385: 2002 (EMF), EN 62311: 2008 (EMF) EN 60950-1: 2006+A11:2009+A1:2010+A12:2011+A2:2013 (Safety) 2. Electromagnetic Compatibility (Article 3.1(b) of Directive 2014/53/EU): EN 301 489-1 v2.1.1 (2017-02), EN 301 489-17 v3.1.1 (2017- 02) EN 55032: 2012+AC: 2013, EN 55024: 2010 3.
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