Eyedro EM5.ENET E Series Product Manual

Electricity monitoring products

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PRODUCT GUIDE:

ELECTRICITY

MONITORING PRODUCTS

Revision: 230113

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Page 1 PRODUCT GUIDE: ELECTRICITY MONITORING PRODUCTS Revision: 230113...
Page 2: Table Of Contents
PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS CONTENTS Introduction..............................4 Overview ..............................4 Important Safety Information for Eyedro Monitoring Products ..............5 Additional Safety Information for Electricity Monitoring Products.............. 6 Box Contents (By Product)..........................7 Eyedro Electricity Monitors ........................7 Hardware Installation ............................ 8 Locating the Electrical Service ........................
Page 3 PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS Procedure (Mesh Installations) ......................18 Internet Connection ............................. 19 Provisioning Eyedro Wi-Fi ........................20 Materials You Will Need........................20 Tools You Will Need ..........................20 Procedure (Wi-Fi Devices Only) ......................20 Software Configuration ..........................21 MyEyedro.com ............................
Page 4: Introduction
Join thousands of customers already using Eyedro to keep an eye on their electricity use. Thank you for choosing the Eyedro Electricity Monitoring System. You have taken the first step towards better awareness of where your energy is being consumed. Awareness can lead to energy savings, cost savings and peace of mind.
Page 5: Important Safety Information For Eyedro Monitoring Products
SERVICEABLE. Please contact The Eyedro Monitoring products (and all components) are Eyedro Green Solutions Inc. if any component appears damaged or faulty. DO NOT open the case of the unit or tamper with any of the internal components. This invalidates the product warranty.
Page 6: Additional Safety Information For Electricity Monitoring Products
It is important that you observe some simple safety precautions when installing Eyedro Electricity Monitoring products. The Eyedro Electricity Monitor was designed to be non-intrusive and easy to install. Typically, there is no need to disconnect any electrical cabling during the installation. However, there are several safety issues that should be considered when installing and using the system.
Page 7: Box Contents (By Product)
PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS BOX CONTENTS (BY PRODUCT) EYEDRO ELECTRICITY MONITORS Ethernet Ethernet Wi-Fi Mesh Description + Wi-Fi Eyedro Ethernet Electricity Module (EM5.ENET.*E) Eyedro Wi-Fi Electricity Module (EM5.WIFI.*E) Eyedro Ethernet/Wi-Fi Electricity Module (EM5.ENWI.*E) Eyedro Mesh Electricity Module (EM5.NODE.*E)
Page 8: Hardware Installation
PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS HARDWARE INSTALLATION DO NOT CONTINUE WITH THE INSTALLATION OF THE EYEDRO ELECTRICITY MONITORING SYSTEM UNTIL YOU HAVE READ THE SAFETY SECTION OF THIS GUIDE. LOCATING THE ELECTRICAL SERVICE The electricity panel is typically located in the garage or utility room of the building – although this is not always the case.
Page 9: Install Current Sensors
PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS INSTALL CURRENT SENSORS MATERIALS YOU WILL NEED  Eyedro Current Sensors  Approved bushing or connector (not included)  Labels (optional – not included) TOOLS YOU WILL NEED Flashlight Screwdriver Pliers • • •...
Page 10 PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS PROCEDURE (TYPICAL SINGLE PHASE SERVICE ENTRANCE MONITORING) Current sensors are installed on the individual line/live/hot wires only. This must be done inside the electrical panel or junction box where the electrical connection is separated into the individual line, neutral and ground wires.
Page 11: Procedure (Alternate Applications)
PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS PROCEDURE (ALTERNATE APPLICATIONS) The most common application of Eyedro Electricity Monitoring products is for monitoring of the electrical service entrance of a building. However, there are other common applications where Eyedro Electricity Monitoring products are often used. The following sub-sections provide a brief overview of some of the most common applications.
Page 12 PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS BALANCED BRANCH CIRCUIT MONITORING Balanced branch circuits are common in split-phase electrical services and typically used for large appliances throughout the building. Common examples of balanced loads are electric heaters/baseboards, electric water heaters, air conditioners, heat pumps, pool pumps, etc. These circuits can be identified by a double-pole breaker in the electrical panel.
Page 13 PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS UNBALANCED BRANCH CIRCUIT MONITORING Unbalanced branch circuits are common in split-phase electrical services and typically used for large appliances, split receptacles, and sub-panel feeders throughout the building. A typical split-phase residential service entrance is also an example of a 240V unbalanced circuit. These are circuits with both 120V and 240V components.
Page 14 THREE-PHASE SERVICE OR BRANCH MONITORING (DELTA OR WYE) Three-phase installations are common in commercial and industrial environments. These installations require the use of Eyedro Business (E5B*) products. Note: Electricity monitoring devices must be powered by a receptacle that is downstream of the panel where the current sensors are installed.
Page 15: Align Wireless Mesh Modules (Mesh Products Only)
5. Keep the area around the Eyedro module free from metallic objects. 6. Do not lay the Eyedro module on the metal electrical panel - if unavoidable, put an insulating material, like wood or foam, between the Eyedro module and the metal.
Page 16: Mount Eyedro Device(S)
The serial number will be in the format "123 - 45678" 2. Find a clear area on the wall beside the electrical panel (or router in the case this is the Eyedro Wireless Gateway Module). Make sure all cables will easily reach the module before securing.
Page 17: Connect Cabling
3. Connect the other end of the Ethernet cable to the router (or Internet access point). Ensure the retention clip on the cable is intact and connector is securely mated. 4. Connect the appropriate end of the low-voltage power adapter to the Eyedro module. Never force connectors or apply levering action.
Page 18: Procedure (Mesh Installations)
2. Connect the other end of the Ethernet cable to the router (or Internet access point). Ensure the retention clip on the cable is intact and connector is securely mated. 3. Connect the appropriate end of the low-voltage power adapter to the Eyedro Gateway module. Never force connectors or apply levering action.
Page 19: Internet Connection
A good test would be to plug a laptop or computer into the same Ethernet port that you intend to use for your (wired) Eyedro product, or, if installing a Eyedro Wi-Fi product, provision it to connect to the same Wi-Fi network – if you can open a browser and navigate the web no additional configuration is likely needed.
Page 20: Provisioning Eyedro Wi-Fi
192.168.1.1 in the browser URL. It may be necessary to explicitly disconnect from any other network before connecting to the Eyedro device. Failing to do so may cause the provisioning device to switch back to its original network. 3. Input the Wi-Fi credentials (Network SSID and Password) for the network you would like the device to connect to in the appropriate fields and click Connect.
Page 21: Software Configuration
(or login if you have an existing account). 2. From the system configuration screen, enter the serial number of your Eyedro Module(s) – found on the back of the device(s). For more information on MyEyedro and complete instructions for adding devices, refer to the online documentation and user guide found at http://eyedro.com/support...
Page 22: Specifications
PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS SPECIFICATIONS HARDWARE SPECIFICATIONS Ethernet Wi-Fi Ethernet + Wi-Fi Mesh Class 2 Power Supply Input: 120VAC, 60Hz (North America/Type A) Power Supply Input: 240VAC, 50Hz (Europe/Type C) Output: 6VAC, 0-350mA 32 to 122°F Operating (0 to 50°C)
Page 23: Sensor Specifications
PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS SENSOR SPECIFICATIONS Cable Sensor Input Output Accuracy Opening Length 0 to 200A AC 0 to 0.333V ±1% 1.000 in 79 in 200A 50-60Hz Typical (25.40 mm) (2000 mm) (XH-SCT-T20-200) The following are available as substitutions for E5B* products...
Page 24: Compliance
PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS COMPLIANCE This product has been tested and found in compliance to: Safety Requirements for Energy Monitoring Equipment [ANSI/CAN/UL 2808:2020 Ed.1] Safety Requirements for Electrical Equipment For Measurement, Control, And Laboratory Use - Part 1: General Requirements [UL 61010-1:2012 Ed.3+R:19Jul2019] Safety Requirements for Electrical Equipment For Measurement, Control, And Laboratory Use –...
Page 25: Warranty
LIMITED ONE YEAR WARRANTY Eyedro Green Solutions Inc. warrants this product for a period of one year from date of purchase for all defects in material and workmanship. Defective parts may be repaired or replaced, at the discretion of the manufacturer, free of charge during this period.
Page 26: Contact Information
PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS CONTACT INFORMATION If you have any questions about using your Eyedro Electricity Monitoring System please visit our website for documentation, videos, frequently asked questions and contact forms. Website: eyedro.com Support: eyedro.com/support Eyedro Green Solutions Inc.
Page 27: Appendix A: Troubleshooting
PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS APPENDIX A: TROUBLESHOOTING Device installation is simple and non-invasive but occasionally problems do arise. The following provide troubleshooting tips for the most common issues encountered during (or after) installation. Before contacting support, please refer to this troubleshooting section to see if it provides a solution - support personnel will likely be directing you to its contents.
Page 28: No Power (All Devices)
If not, check the following: • Try plugging the Eyedro device directly into the wall (bypassing the power bar). Is your receptacle on the same circuit as a wall switch that cuts the power to the receptacle? Try plugging power bar into a different receptacle.
Page 30: No Communication - Part A Verify Internet
• IS THERE EVIDENCE OF PHYSICAL DAMAGE? • Is there evidence of physical damage to the port on your Eyedro device (bent/missing pins, corrosion, or debris)? • Is there evidence of physical damage to the port on your router/switch/modem (bent/missing pins,...
Page 31 Does your Wi-Fi bridge accept input from a 10Base-T Half-Duplex device? • NOTE: Eyedro devices can be configured to operate using static network parameters. To do this, you will need to contact support and provide the desired IP Address, Gateway, Netmask, DNS1 and DNS2 settings.
Page 34: No Mesh Communication - Part B Verify Mesh Connectivity (Mesh Devices)
Keep the area around the Eyedro module free from metallic objects. • Do not lay the Eyedro module on the metal electrical panel - if unavoidable, put an insulating • material, like wood or foam, between the Eyedro module and the metal.
Page 37: Intermittent Communication/Measurements
Is a door being opened/closed effecting the communication between wireless devices? Is a 2.4GHz radiator being introduced? Do you come home and set your cellphone or laptop up near the Eyedro device? Does another wireless device turn on (casting device, smart appliance, etc.)? IS YOUR DEVICE INSTALLED IN A HARSH ENVIRONMENT? •...
Page 39: Unexpected Measurements
PRODUCT GUIDE: EYEDRO ELECTRICITY MONITORING PRODUCTS UNEXPECTED MEASUREMENTS IS YOUR DEVICE REPORTING A MEASUREMENT YOU ARE NOT EXPECTING? If available, verify expected measurement with a clamp on current meter. • Verify device and sensor parameters in MyEyedro and adjust accordingly: •...

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Eyedro EM5.ENET E Series Product Manual

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