Jabra ENGAGE 65 SE User Manual
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Jabra ENGAGE 65 SE User Manual

Jabra ENGAGE 65 SE User Manual

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USER MANUAL
ENGAGE 65
SE
Technology for life's new rhythm

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Tremayne
June 24, 2025

I am unable to get the light for the computer to turn white/on. Any suggestions?

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Summary of Contents for Jabra ENGAGE 65 SE

  • Page 1 USER MANUAL ENGAGE 65 Technology for life’s new rhythm...
  • Page 2 Want to know more? Read information about TCO Certified, full criteria documents, news and updates at tcocertified.com. On the website you’ll also find our Product Finder, which presents a complete, searchable listing of certified products. Learn more about sustainability in Jabra at jabra.com/about/sustainability...
  • Page 3 ® © 2024 GN Audio A /S. All rights reserved. Jabra is a trademark of GN Audio A/S. Made in China MODEL: Model: WHB051BS WHB050HS WHB051HS Declaration of Conformity can be found on www.jabra.com/doc...
  • Page 4 1. Welcome ........6 2. What’s in the box ......7 2.1 Stereo variant 2.2 Mono variant 2.3 Convertible variant 2.4 Optional accessories 3. How to wear ....... 11 3.1 Stereo/Mono headset 3.2 Convertible headset 3.3 How to change the convertible headset EarGel 3.4 How to adjust the convertible headset Ear- Hook...
  • Page 5 6. Jabra Direct ........ 25 6.1 Firmware update 7. How to use ........ 26 7.1 Stereo/Mono headset overview 7.2 Convertible headset overview 7.3 Status LEDs 7.4 Basic call usage 7.5 Merge calls 7.6 Conference calls 7.7 Transfer a call from desk phone to headset 7.8 Transfer a call from headset to desk phone...
  • Page 6 1. Welcome Thank you for using the Jabra Engage 65 SE. We hope you will enjoy it! Jabra Engage 65 SE features • Flexible connectivity Connect to desk phone and computer • World’s lightest DECT headset 18 grams (convertible) • Avoid disturbances Built-in Busylight •...

  • Page 7: What's In The Box

    2. What’s in the box The Jabra Engage 65 SE comes with one of three different headset styles: stereo, mono, and convertible. 2.1 Stereo variant Base Stereo headset Power supply USB-C cable Telephone cable...
  • Page 8 2.2 Mono variant Base Mono headset Power supply USB-C cable Telephone cable...
  • Page 9 2.3 Convertible variant Base Convertible headset Headband EarHook EarGels Power supply USB-C cable Telephone cable...

  • Page 10: Optional Accessories

    2.4 Optional accessories Optional accessories are available at jabra.com/accessories Neckband for Neckband for Mono headset Convertible headset GN1000 handset lifter Jabra EHS adapter...

  • Page 11: How To Wear

    3. How to wear 3.1 Stereo/Mono headset The headset can be worn with the microphone on the left or the right.
  • Page 12 3.2 Convertible headset The headset can be worn on the left or the right ear. 3.3 How to change the convertible headset EarGel Large Small...
  • Page 13 3.4 How to adjust the convertible headset EarHook 1. Adjust the EarHook to fit your specific ear shape. 2. Place the headset on your ear.
  • Page 14 3. Point the microphone towards your mouth. 4. Ensure the EarHook is fitted to the back of your ear without a gap. Adjust the EarHook if necessary.
  • Page 15 3.5 How to change the convertible headset wearing style Headband Neckband...

  • Page 16: First Time Use

    4. First time use Connect phone and computer cables Connect to power Dock and charge the headset Make a test call to the connected phone Wear the headset Answer the call on your phone Your Engage is now ready for use...
  • Page 17 4.1 Connect to a desk phone with headset port Set as default audio device EHS adapter (optional)
  • Page 18 4.2 Connect to a desk phone without a headset port Set as default audio device GN1000 handset lifter (optional)
  • Page 19 4.3 Dock and charge the headset The headset will charge whenever it is docked in a base that is connected to a power supply. The status LED on the headset and the battery icon on the base will pulse to indicate the headset is charging.
  • Page 20 4.4 Connect the headset directly to a computer 1. Plug the supplied USB-C cable into an available USB port on your computer. 2. Press and hold the Volume up button on the headset while at simultaneously plugging the USB-C cable into the headset. Once the LED on the headset stops flashing green, release the button.

  • Page 21: Base Overview

    5. Base overview Mute End/reject Answer call call Conference (additional Battery headsets) status Computer Desk phone...
  • Page 22 5.1 Base status LEDs Microphone Incoming call muted Active call Microphone Call muted unmuted Call merged Incoming call Active call Conference call Call muted Pairing additional Call merged headset (flashing) Call on hold Battery charging (pulsing) Headset undocked Battery full Incoming call Battery medium Active call...
  • Page 23 5.2 How to adjust the microphone volume for desk phone calls To adjust the desk phone microphone volume, press buttons, located on the bottom of the base.
  • Page 24 5.3 How to find a dial tone for desk phones If you cannot hear a dial tone in your desk phone, it may be necessary to adjust the dial tone switch to a different setting. The dial tone switch is located on the bottom of the base.

  • Page 25: Jabra Direct

    6. Jabra Direct Jabra Direct is computer software designed to support, manage, enable optimal functionality for your Jabra devices. Download via jabra.com/direct 6.1 Firmware update Jabra Direct will notify you when there is a firmware update available.

  • Page 26: How To Use

    7. How to use 7.1 Stereo/Mono headset overview Volume button Mute LED Call button Status and Busylight LED Mute button Volume button 7.2 Convertible headset overview Volume button Status and Busylight LED Mute button Call button Volume button...
  • Page 27 7.3 Status LEDs Stereo/Mono variant Convertible variant Status and Status and Busylight LED Busylight LED Busylight Incoming call Headset powering on Headset powering off Headset fully charged Headset charging Firmware updating DECT pairing DECT connected...
  • Page 28 7.4 Basic call usage Function Action Press the Call button on Power on the headset, or undock the headset from the base Hold the Call button for 5 Power off seconds Press the Call button, Answer call undock the headset, or tap on the base Press the Call button, dock...
  • Page 29 Press the Volume buttons. The convertible headset Adjust uses a motion sensor to volume detect which button is volume up and which is volume down, depending on the headset orientation Toggle Press both Volume buttons Busylight at the same time Access the Voice-guided Hold (3 secs) both Volume...
  • Page 30 7.5 Merge calls It is possible to merge an incoming call with a current call. To merge calls: 1. Hold the Call button (2 secs) on the headset, or press on the base to accept the incoming call. This will place the current call on hold.

  • Page 31: Conference Calls

    The audio will now be shared between headsets. By default, the additional headset will be muted. Note: It is possible to use any Jabra Engage SE DECT headsets that can be docked in the base for conference calls.
  • Page 32 By default, the additional headset will be muted. To unmute any additional headsets, press the Mute button on the headset. Note: It is possible to use any Jabra Engage SE DECT headsets that can be docked in the base for conference calls.
  • Page 33 Permanent conference mode default, conference will automatically for all additional headsets when the call ends. It is possible to continue the conference with the additional headsets until the primary headset is docked, by changing this setting in Jabra Direct.
  • Page 34 7.7 Transfer a call from desk phone to headset To transfer a call: 1. Select the desk phone as the target phone on the base. 2. Lift the headset from the base, or tap the Call button on the headset. The call audio will transfer from the desk phone handset to the headset.
  • Page 35 7.8 Transfer a call from headset to desk phone To transfer a call from the headset to a desk phone, lift the desk phone handset and then dock the headset in the base. The call audio will transfer from the headset to the desk phone if the base is plugged into the handset port on the desk phone, otherwise press the headset button on the desk phone.

  • Page 36: Multiple Call Handling

    7.9 Multiple call handling The headset and base can accept and handle multiple calls at the same time. Multiple call handling Answer incoming call and put on the base current call on hold Switch between held call and on the base active call Reject incoming call, while on a on the base...
  • Page 37 3. Press the Call button to accept the language. 4. Hold both volume buttons (3 secs) on the headset to exit the voice-guided settings menu. The base will reboot and the new setting will be saved. The language can also be changed using Jabra Direct.
  • Page 38 7.11 How to add a new primary headset It is only possible to have one primary headset for each base. Adding a new primary headset replaces the current primary headset. There are three methods for adding a new primary headset to the base: A) If the current primary headset is not within range of the base or is turned off, simply dock the new headset in the base.
  • Page 39 C) If Easy pairing has been enabled in Jabra Direct, and the current primary headset is not on a call, simply dock the new headset in the base. It will become the primary headset. The conference and headset status LED on the base will flash to indicate the new headset is now the primary headset.

  • Page 40: How To Reset

    2. Simultaneously press and hold the Answer call button and the End call button on the base for 3 seconds. The headset and base will reboot and all settings will return to their default values. The base and headset can also be reset using Jabra Direct.

  • Page 41: How To Change Settings

    8. How to change settings Headset and phone settings can be changed using the voice-guided settings menu. Alternatively, all settings can be changed using Jabra Direct on your computer. Download Jabra Direct at jabra.com/direct. Menu Navigation Hold (3 sec) both the Access the...
  • Page 42 Settings Voice Select the headset voice language from notification a list of 5 languages language Voice Select to enable voice notifications notifications Select to use a periodic audio Mute reminder reminder when the microphone tone is muted Desk phone Select a ringtone for desk phones ringtone Desk phone Select the ringtone volume for desk...

  • Page 43: Replacement Accessories

    9. Support 9.1 FAQ View the FAQs at jabra.com/support. 9.2 How to care for your device • It is recommended to keep the headset between -5°C and 45°C (23°F and 113°F). • Do not store the headset for extended periods of time without recharging the battery (max.

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