Tchibo COFFEA NOVA Operating Instructions Manual
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Tchibo COFFEA NOVA Operating Instructions Manual

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COFFEA NOVA
OPERATING MANUAL
English
Our coffee solution for your business

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Summary of Contents for Tchibo COFFEA NOVA

  • Page 1 COFFEA NOVA OPERATING MANUAL English Our coffee solution for your business...

  • Page 2: Table Of Contents

    6.2.3. Refill water tank ........................24 6.2.4. Refilling Milk Container In The Refrigerator ..............25 7. PRODUCT MAKING.......................26 7.1. Coffee Drink ..........................26 7.2. Milk Drink............................ 28 7.3. Powder Drink ..........................29 8. USER INTERFACE ........................31 8.1. Home-Screen ..........................31 COFFEA NOVA Table of Contents OPERATING MANUAL...
  • Page 3 10.3.3. Preselection ......................... 53 10.4. Clock Setting ..........................54 10.4.1. Date and Time ........................54 10.4.2. Auto-Standby on/off ......................55 10.4.3. Eco Mode ..........................56 10.5. Operator Options ........................56 10.5.1. Cancel Beverage ......................... 57 COFFEA NOVA Table of Contents OPERATING MANUAL...
  • Page 4 11.1. Machine Errors ........................... 59 12. TROUBLESHOOTING ......................61 13. RESPONSIBILITY AND WARRANTY ..................62 13.1. Obligations of the operator ....................... 62 13.2. Warranty claims ......................... 62 14. IMPORTANT NOTES ......................63 15. EC DECLARATION OF CONFORMITY ...................64 COFFEA NOVA Table of Contents OPERATING MANUAL...

  • Page 5: Introduction

    • HACCP hygiene regulations. • Accident prevention regulations for electrical safety in the commercial sector. • The machine has a touch screen for operation. 2.4. MANUFACTURER INFORMATION Tchibo Coffee Service GmbH Überseering 18 22297 Hamburg tchibo-coffeeservice.com COFFEA NOVA...

  • Page 6: Safety

    » Cleaning and user maintenance must not be carried out by children Despite safety features, every coffee machine remains fraught with potential danger if handled improperly. Please observe the following instructions when handling the coffee machine to avoid injuries and health hazards: COFFEA NOVA Safety OPERATING MANUAL...
  • Page 7 » Always place a suitable container under the spout before dispensing beverages. INJURY HAZARD CAUTION • Long hair can get caught in the grinder and be pulled into the coffee machine. » Always protect your hair with a hair net. COFFEA NOVA Safety OPERATING MANUAL...
  • Page 8 • There may be hot liquids in the drip tray. » Never reach under the spouts during cleaning. » Make sure that no one drinks the cleaning liquid. » Move the drip tray carefully. COFFEA NOVA Safety OPERATING MANUAL...
  • Page 9 » The coffee machine may only be used as intended. • The Tchibo NOVA is used to make various types of coffee drinks and milk drinks into cups. • The products used (coffee beans, choc/ topping powder and milk) must be suitable for processing in fully automatic coffee machines.
  • Page 10 The manufacturer is not liable for any damage resulting from this. • The Coffea Nova must not be used under any circumstances to heat or dispense liquids other than coffee, hot water (beverages, cleaning) or milk (cooled, pasteurized, homogenized, UHT).
  • Page 11 » Always follow the operating instructions carefully, especially the safety instructions and the chapter on safety. » Observe the warnings on the coffee machine. » Make the operating instructions available to the personnel and all users. COFFEA NOVA Safety OPERATING MANUAL...

  • Page 12: Location

    • Check whether the coffee machine is intact. If in doubt, do not operate the coffee machine and notify TCST Service. Keep the original packaging for possible return. » Unpack the Coffea Nova and place the coffee machine on a stable and horizontal surface. » Observe the technical data.

  • Page 13: Start-Up Program

    • Allow sufficient space for the coffee beans. Environmental conditions Please observe the following points, otherwise the machine will be damaged: • The temperature should be between +5°C - +40°C (41F - 104 F). • The maximum permissible humidity is 80% RH. COFFEA NOVA Safety OPERATING MANUAL...
  • Page 14 During the dispensing of beverages, hot liquid escapes from the spouts. This causes the adjacent surfaces and spouts to become hot. » Do not reach under the spouts during the dispensing of beverages. » Do not touch the spouts immediately after dispensing COFFEA NOVA Safety OPERATING MANUAL...
  • Page 15 Total assembly Pre-Infusion The coffee is briefly brewed before brewing to release its aromatic substances more intensively Pressing Automatic pressing of the coffee grounds before brewing. For example: litre capacity of the water filter Range Self-service Customer self-service Rinsing Interim cleaning Additions Components of a recipe for a beverage, for example, coffee, milk, milk foam COFFEA NOVA Safety OPERATING MANUAL...

  • Page 16: Product Description

    Hot water outlet Beverage outlet Milk pipe Cup holder Internal water tank Grounds bin Drip tray Power supply switch Dehumidifying fan Cooling fan Drip tray outlet wastewater Water inlet Payment device port Power supply wiring connector COFFEA NOVA Product description OPERATING MANUAL...

  • Page 17: Technical Data

    4.2. TECHNICAL DATA Hourly output according to DIN18873-2: CAPACITY COFFEA NOVA Recommended daily output 80 cups Daily water output 30 litre 4 litre Water tank capacity Beans container capacity 2x 550g Powder container capacity 1x 550g Topping / 1x 650g Cocoa Coffee grounds container capacity approx.
  • Page 18 Rubber sleeve Milk Outlet screw for temperature adjustment Foaming chamber Beverage Outlet Brush set ( including small and large) Connector for milk tube Metal milk pipe optional NAME IMAGE DESCRIPTION MC4 Cooler Electronic fridge COFFEA NOVA Product description OPERATING MANUAL...

  • Page 19: Installation And Testing

    (2). Step 2: Then connect the drainage pipe with drip tray outlet on the back of the machine. Step 3: Ensure the pipe is kept flat on the table, install waste pipe into mains drainage tube. Use a connection elbow if required. The installation of the drainage pipe is completed. COFFEA NOVA Installation And Testing OPERATING MANUAL...

  • Page 20: Connection Of Refrigerator

    13.5 dH° Aroma Level Capacity in litre Amount of cups Amount of cups (35 ml) (150 mLl 6,300 1,470 4,300 1,000 2,300 The specified colour scale can be used to determine the optimum setting of the aroma ring with a test stick: Step 1: Immerse the reaction field of the test stick in a glass of tap water for 1 second. After 1 minute, compare the colour of the reaction field with the colour scale and read off the setting of the aroma ring. Make a note of the aroma ring setting determined in the aroma stage field (G) so that you can make the same setting the next time you change the filter. COFFEA NOVA Installation And Testing OPERATING MANUAL...

  • Page 21: Filter Manual Installation

    Step 4: Fill the tank with cold tap water up to the Max Level sign and put it back into the coffee machine. 5.4.2. Water filter – Set-up Step 1: Go to the Cleaning Care menu, Press and hold flag until password box appears, enter the password (JN9527). Select water filter. COFFEA NOVA Installation And Testing OPERATING MANUAL...
  • Page 22 Step 2: Enter water hardness level. Now Press on "Replace internal water filter" and follow the instructions on the user interface. These are explained in the next steps. To exit press save. COFFEA NOVA Installation And Testing OPERATING MANUAL...

  • Page 23: Start-Up

    Step 2: Remove the cover of the container (2). Step 3: Fill the coffee beans into the bean container (3), close the container again (4). Step 4: Turn the key counterclockwise to re-lock the cover (5). COFFEA NOVA Start-Up OPERATING MANUAL...

  • Page 24: Refill Powder Container

    Step 1: Pull out the water tank (1-2) and remove the water tank cover (3). Step 2: Fill the water tank with clean water, install the water tank cover and put the water tank back The water tank filling is completed. COFFEA NOVA Start-Up OPERATING MANUAL...

  • Page 25: Refilling Milk Container In The Refrigerator

    Step 3: Make sure the thermostat is 3 degrees to 5 degrees and adjust the thermostat setting accordingly; if necessary, fill the milk carton with pre-cooled milk and finally close the refrigerator door. Please ignore this step for equipment that does not come with fresh milk. COFFEA NOVA Start-Up OPERATING MANUAL...

  • Page 26: Product Making

    • In Free Mode, the user can order drinks without paying. In Pay Mode, machines would show several payment methods like banknote, coin, card (Machine Set-up->Function Mode->Payment system). • After payment, the machine will automatically dispense drinks. 7.1. COFFEE DRINK Example: Prepare a cup of "Espresso". Step 1: Click on "Espresso". COFFEA NOVA Product Making. OPERATING MANUAL...
  • Page 27 Step 2: Adjust the Coffee Taste Level & Cup Volume before payment "pay" mode. Click on "-" or "+" to adjust the quantity. In "free" mode, adjust the Coffee Taste Level before clicking start. Step 3: The drink is being prepared. Enjoy your Drink. COFFEA NOVA Product Making. OPERATING MANUAL...

  • Page 28: Milk Drink

    Step 2: Adjust the Coffee Taste Level & Cup Volume before payment "pay" mode. Click on "-" or "+" to adjust the quantity. In "free" mode, adjust the Coffee Taste Level before clicking start. COFFEA NOVA Product Making. OPERATING MANUAL...

  • Page 29: Powder Drink

    Step 3: The drink is being prepared. Enjoy your Drink. 7.3. POWDER DRINK Example: Prepare a cup of "Hot Chocolate". Step 1: Click on "Chocolate". COFFEA NOVA Product Making. OPERATING MANUAL...
  • Page 30 Step 2: Adjust the Cup Volume before payment "pay" mode. Click on "-" or "+" to adjust the quantity. In "free" mode, adjust the Coffee Taste Level before clicking start. Step 3: The drink is being prepared. Enjoy your Drink. COFFEA NOVA Product Making. OPERATING MANUAL...

  • Page 31: User Interface

    • Touch any image to start. • Swipe on the touch panel to turn the page. • Date & time in the upper right corner (setting available in menu). 8.2. LANGUAGE SETTINGS » Touch the flag on top left corner of the screen and select the desired language. COFFEA NOVA User Interface OPERATING MANUAL...

  • Page 32: Machine Management Interface

    Secondary Password: Manager level, limited access to Service Menu (Including Drinks Setting, Maintenance, Machines Setting, default password is jn9527) Tertiary Password: Operator level, limited access to (Cleaning/care, coun- ters) default password is 9527 The machine management interface opens. COFFEA NOVA User Interface OPERATING MANUAL...

  • Page 33: Counters

    Choose the “Counters” option, to learn the machine’s brewing history. ”Reset Counters” can clear all brewing history. • Products-Item: Users can learn the details of the brewing history. • Products-Total: Users can learn the total amount of cups & sales. COFFEA NOVA User Interface OPERATING MANUAL...
  • Page 34 • Products by type: Same as “Products”,sorts the product by type,it is more clear for user to tell which kind of drinks are best selling products. COFFEA NOVA User Interface OPERATING MANUAL...

  • Page 35: Rinsing And Care

    9. RINSING AND CARE THE FOLLOWING STEPS MUST BE PERFORMED BY AUTHORIZED PERSONNEL. 9.1. CLEANING INTERVALS TCHIBO NOVA CLEANING INTERVALS Full System Cleaning (Brewer clean, Milk clean, Powder clean ) Brewer Clean Milk Clean Descaling Brewer Rinse Powder Rinse Milk Rinse...

  • Page 36: Haccp Cleaning Schedule

    • If cooling is not used during operation, then the milk must be used up very quickly. Cool the milk occasionally if needed. • Depending on the setting, one litre of milk is sufficient for approx. 20 cappuccinos. • If little milk is used, cooled milk must be placed in the refrigerator again during operation. COFFEA NOVA Rinsing and care OPERATING MANUAL...

  • Page 37: Quick Access Cleaning/Rinsing

    • Daily rinsing should be performed regularly. 9.4.1. Brewer Rinsing Step 1: In the machine management interface, click "Cleaning/Care". Under Rinsing, select “Coffee Brewer” and click “OK” on the pop-up menu. Wait until cleaning is completed. COFFEA NOVA Rinsing and care OPERATING MANUAL...

  • Page 38: Milk System Rinsing

    “OK” on the pop-up menu. Wait until cleaning is completed. 9.4.3. Mixer Rinsing Step 1: In the machine management interface, click "Cleaning/Care". Under Rinsing, select “Powder” and click “OK” on the pop-up menu. Wait until cleaning is completed. COFFEA NOVA Rinsing and care OPERATING MANUAL...

  • Page 39: Automatic Cleaning Setting

    9.4.4. Automatic Cleaning Setting Step 1: In the machine management interface, click "Cleaning/Care". Under "Care"click cleaning setting. Step 2: Choose a day from Monday to Sunday and set the cleaning time for automatic cleaning. COFFEA NOVA Rinsing and care OPERATING MANUAL...

  • Page 40: Daily Cleaning

    Step 1: In the machine management interface, click "Cleaning/Care". Under "Cleaning" click "System Cleaning". Step 2: In the machine interface pop-up dialog box, Press ‘OK’ to start the cleaning or ‘Cancel’ to abort. COFFEA NOVA Rinsing and care OPERATING MANUAL...

  • Page 41: Brewer Cleaning

    Step 1: Put fresh milk system cleaning agent into cleaning box and add water, according to the instruction of cleaning agent. Then open the refrigerator door, put the cleaning box into the refrigerator and put the milk pipe into the cleaning box (1). Close the refrigerator door again. COFFEA NOVA Rinsing and care OPERATING MANUAL...

  • Page 42: Touchscreen Cleaning

    Step 3: In the machine interface pop-up dialog box, Press ‘OK’ to start the cleaning or ‘Cancel’ to abort. Step 4: Follow the on-screen instructions to perform the system cleaning. 9.5.4. Touchscreen Cleaning Step 1: In the machine management interface, click "Cleaning/Care". Under "Cleaning" click "Touch screen". COFFEA NOVA Rinsing and care OPERATING MANUAL...

  • Page 43: Descaling

    Step 1: In the machine management interface, click "Cleaning/Care". Under "Care" click "Descaling". Step 2: Follow the on-screen instructions to perform the system descaling. 9.5.6. Water Filter Step 1: In the machine management interface, click "Cleaning/Care". Under "Care" click "Water Filter". COFFEA NOVA Rinsing and care OPERATING MANUAL...

  • Page 44: Manual Cleaning

    Step 1: Remove the drip tray out of the machine. Step 2: Clean the drip tray deeply with clean water, household cleaning agent and brush. Rinse with clean water and dry with a towel. Step 3: Reinstall the dry drip tray into the machine, and check to confirm the push to the end. COFFEA NOVA Rinsing and care OPERATING MANUAL...

  • Page 45: Cup Holder Cleaning

    Step 1: Disconnect the milk tube from the Beverage Outlet [1] and remove the milk tube and metal pipe [2] & [3]. Then Press the buckles on both sides of the beverage outlet [4] and pull the outlet nozzle down to remove it [5]. Pull out the milk foamer. [6] COFFEA NOVA Rinsing and care OPERATING MANUAL...

  • Page 46: Mixer Deep Cleaning

    Regularly check the brewer and clean it, if necessary. Follow the steps below. Step 1: Open the machine door with the key [1]. Unplug the brewer coffee outlet and remove the drip tray [2]. Pull out the grounds container [3]. Remove the water tank [4]. COFFEA NOVA Rinsing and care OPERATING MANUAL...

  • Page 47: Bean Hopper Cleaning

    Step 1: Open the door on the left-hand side with the key. Unlock the top cover [1] and lift up the canister [2]. Step 2: Empty and clean the canister. Make sure to dry completely before re-installing. COFFEA NOVA Rinsing and care OPERATING MANUAL...

  • Page 48: Machine Management Interface

    10. MACHINE MANAGEMENT INTERFACE » To access the machine management interface, press and hold the flag until the password box appears. » In the pop-up dialog box, enter the password and click "OK". The machine management interface opens. COFFEA NOVA Machine Management Interface OPERATING MANUAL...

  • Page 49: Recipe Configuration

    Don’t forget to click save and then test the drink. Step 3: By clicking “Advanced” the coffee part of the drink can be further adjusted (not recommended for customers). COFFEA NOVA Machine Management Interface OPERATING MANUAL...

  • Page 50: Drink Management

    • Sort: Set the position, the drink will be displayed in the menu • Drink status: Set the drink status • Single or double cups: Select if it is a single or a double cup drink. COFFEA NOVA Machine Management Interface OPERATING MANUAL...

  • Page 51: Edit All

    Step 1: Click ”modify price” to adjust the price for all drinks. Step 2: Enter the new price and click “OK” to save the price. This will set the same price for all drinks. 10.3. MACHINE SETTINGS 10.3.1. Function Mode The "Function Mode" allows to adjust the Payment, Machine configuration and the Milk system options. COFFEA NOVA Machine Management Interface OPERATING MANUAL...
  • Page 52 The model(variant) can be selected if it differs. Milk system ON/OFF This can be turned On/Off if not required. When Off, all milk rinsing and cleaning options are not shown in Cleaning/Care menu. COFFEA NOVA Machine Management Interface OPERATING MANUAL...

  • Page 53: General

    When drinks are being dispensed from the outlet, lights can be switched on or off. Taste Adjustment Activate/deactivate the coffee adjustment and the cup volume adjustment. 10.3.3. Preselection Allows user to pre order multiple drinks from the order screen (Not available when payment method is selected). COFFEA NOVA Machine Management Interface OPERATING MANUAL...

  • Page 54: Clock Setting

    » Click on "Clock Setting" 10.4.1. Date and Time The user can set automatic date and time or set the date and time manually.The user can also set the time zone and the time format. COFFEA NOVA Machine Management Interface OPERATING MANUAL...

  • Page 55: Auto-Standby On/Off

    The machine creates an Auto-Standby rule with preselected Details. Step 2: Click "Edit" to change the Details. Step 3: Select the time and day, when the machine should go into an automatic stand-by. COFFEA NOVA Machine Management Interface OPERATING MANUAL...

  • Page 56: Eco Mode

    60°C after 5 minutes of inactivity. The Boiler reheats after screen is touched. 10.5. OPERATOR OPTIONS In the "Operator Options" menu, the user can set the language, beverage cancelling options, screen saver options and advertising options here. » Click on "Operator Options" COFFEA NOVA Machine Management Interface OPERATING MANUAL...

  • Page 57: Cancel Beverage

    Screen Saver Interval Time The User can set a screen saver related interval time between 5 and 30 seconds. This sets the time the screen saver is repeating to play the selected media. COFFEA NOVA Machine Management Interface OPERATING MANUAL...

  • Page 58: Brewer Hot Rinse

    The user can import images and GIFs for the following screens: • Logo (image) • Start-up screen (image) • Background (image) • Brewing finished (GIF) • Brewing (GIF) • Lock screen (image) The user can select pre-installed images for the following: • Drinks COFFEA NOVA Machine Management Interface OPERATING MANUAL...

  • Page 59: Errors

    In this menu, the user can find all the error information and perform a machine reset. Step 1: Navigate to the "Errors" menu by accessing the machine management interface. Press and hold the flag until the password box appears. Step 2: In the pop-up dialog box, enter the password and click "OK". The machine management interface opens. COFFEA NOVA Errors OPERATING MANUAL...
  • Page 60 This list displays the errors that occurred since the last reset of this list. Total errors list This list displays all of the errors that occurred. Reset machine This function resets the machine in the event of an unresolvable fault, such as a water shortage. COFFEA NOVA Errors OPERATING MANUAL...

  • Page 61: Troubleshooting

    • Restart again to expel air • Check if the machine is online on a) Bad internet the management system, No drinks data on b) 4G card out of data enhance environmental signals portal • Contact operators COFFEA NOVA Troubleshooting OPERATING MANUAL...

  • Page 62: Responsibility And Warranty

    • For defects due to weathering, boiler scale build-up, chemical, physical, electrochemical or electrical influences. • If a water filter is not used, although the water hardness on site requires the use of a water filter and defects occur as a result. • For defects caused by non-observance of the regulations on handling, maintenance and care of the device (e.g. operating manual and maintenance instructions). COFFEA NOVA Responsibility and Warranty OPERATING MANUAL...

  • Page 63: Important Notes

    • Switch off in correct order: Please tap "Switch off", the machine will rinse automatically. The rinsing process is completed and the display light is off. Turn off the power switch. Please disconnect the power cord COFFEA NOVA Important notes OPERATING MANUAL...

  • Page 64: Ec Declaration Of Conformity

    -Regulations (in particular with those mentioned below) and mass-production will be manufactured accordingly. Artikelbezeichnung:  Commercial Coffee Machine article description: Artikelnummer: 522248 article number: Typ: Coffea Nova type: Relevante technische Daten:  220-240V / 50-60Hz, 2900W relevant technical data: Einschlägige EG-Richtlinien / -Verordnungen: Governing EU-Directives / Regulations: Richtlinie für elektrische Betriebsmittel Richtlinie über die Bereietstellung von zur Verwendung innerhalb bestimmter Funkanlagen auf dem Markt.
  • Page 65 Diese Konformitätserklärung wurde, nach Prüfung des Artikels durch eine akkreditierte Stelle, ausgestellt. This declaration of conformity was issued after testing the product at an accredited institute. Hersteller / manufacturer Tchibo Coffee Service GmbH, Überseering 18 22297 Hamburg- Germany Ausstellungsdatum / Date of issue 15.02.2022 Jahr des CE-Konformitätsbewertungsverfahren...
  • Page 66 Tchibo Coffee Service GmbH • Überseering 18 | 22297 Hamburg Service-Nummer: +49 800 1302268 • Fax: +49 800 1358230 info@tchibo-coffeeservice.de • tchibo-coffeeservice.de Tchibo Coffee Service (Austria) GmbH • Gadnergasse 71 | A-1110 Wien Service-Nummer: +43 800 408407 info@tchibo-coffeeservice.at • www.tchibo-coffeeservice.at Matthew Algie and Company Limited.

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