RCA RTB1016 User Manual page 27

Troubleshooting
After connecting to the Internet, I cannot down-
load a fi le
• Erase BD Storage.
• Make sure that the internet connection is work-
ing.
• Try a diff erent USB fl ash drive.
File was downloaded, but playback from fi le
pauses
• Make sure that the USB fl ash drive is a USB 2.0 de-
vice. Using a USB1.1 device may cause pausing.
• Try a diff erent USB fl ash drive.
There is no picture.
• Check that the TV is operating correctly.
• Check the connections.
• Select the AV input assigned to the unit on the
TV.
• Replace the HDMI cable with a better one. A bad
HDMI cable can cause loss of video.
The picture is of poor quality (with snow or
lines).
• Check the connections.
There is no sound or the sound is of poor quality.
• Check the connections.
• Make sure the speakers are connected.
• Make sure the MUTE function is not on.
No surround sound.
• Check to see if system is actually in full Surround
mode (see Audio setting & Speaker setting on
page 22, 23). For AUX/TUNER/OPTICAL mode,
press the SURROUND button on the remote
control - the front panel display should indicate
the current setting (STEREO or CH 5.1). If current
setting is STEREO, the surround speakers and
center speaker will be inactive. Press
button to change surround mode from STEREO.
Note: Not all discs, media fi les, or audio sources
provide surround audio, thus lack of audio to
surround speakers may be due to the actual
source being played.
I can't fi nd my fi le in the JPEG listing.
• Make sure the fi le name is valid.
The remote control does not work or works only
intermittently.
• Check that batteries are inserted or change
them.
• Aim the remote control at the unit. The infrared
beam must not be blocked or interrupted.
• Check that the remote control is confi gured to
control the device you are trying to operate with
it.
The subtitles do not appear.
• Check that the BD/DVD disc provides subtitles.
• Refer to the section on how to display subtitles.
The disc menu language is not the correct one.
• The disc menu language has not been set up.
• The language of your choice is not available on
the disc.
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