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OKIDATA OkiJet 2010 Service Handbook

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OkiJet 2010
Service Handbook
P/N 59269702

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Summary of Contents for OKIDATA OkiJet 2010

  • Page 1 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 3 OkiJet 2010 Service Handbook...
  • Page 4 This document may not be reproduced without the written permission of Okidata Sales and Product Training. Every effort has been made to ensure the accuracy of the information contained in this training course. Okidata is not responsible for errors beyond its control.

  • Page 5: Table Of Contents

    Service Repair Depots....................... i-9 Depot Regions by State..................... i-10 Depot Regions by District..................i-10 Depot Regions by Territory ..................i-10 Depot Regions by Country..................i-10 Okidata Contact Information ..................i-11 SERVICE TRAINING........................ i-12 General Information......................i-12 Course Objectives ......................i-12 Prerequisites........................i-13 Equipment ........................
  • Page 6 What It Does ......................i-21 How to Obtain It ....................... i-22 Extra Copies of Certification Materials ................i-23 Answer Sheet: OkiJet 2010.................... i-24 Course Critique: OkiJet 2010..................i-25 Certification Test: OkiJet 2010 ..................i-27 SECTION ONE: SPECIFICATIONS OVERVIEW ........................1-1 1.1.01 General Information..................1-1 PHYSICAL SPECIFICATIONS ..................
  • Page 7 1.11.01 Mean Time Before Failure (MTBF) ............... 1-26 1.11.02 Mean Time To Repair (MTTR) ..............1-26 1.11.03 Print Cartridge Life ..................1-26 1.11.04 Printhead Life....................1-26 1.11.05 Warranty (Limited) ..................1-26 1.11.06 Service......................1-26 OkiJet 2010 Service Handbook Table of Contents P/N 59269702...
  • Page 8 Maintenance Station..................2-14 Maintenance Station Assembly................2-14 Wiper........................2-14 Cap ........................2-14 SECTION THREE: MAINTENANCE OVERVIEW ........................3-1 3.1.01 General Information..................3-1 3.1.02 Maintenance Items .................... 3-1 3.1.03 Maintenance Precautions .................. 3-2 Table of Contents OkiJet 2010 Service Handbook P/N 59269702...
  • Page 9 Printhead Rubber Backer ................3-62 3.2.30 Rear Cover ...................... 3-64 3.2.31 Right Side Frame Assembly ................3-66 3.2.32 Small Feed Roll Shaft, Rollers, and Flap............3-68 3.2.33 System Board ....................3-70 OkiJet 2010 Service Handbook Table of Contents P/N 59269702...
  • Page 10 SHIPPING INSTRUCTIONS..................3-90 3.6.01 Return for Service ................... 3-90 3.6.02 All Other Returns .................... 3-91 PRINT CARTRIDGE MAINTENANCE..............3-92 3.7.01 General Information..................3-92 3.7.02 Installation....................... 3-94 3.7.03 Replacement....................3-98 3.7.04 Disposal......................3-100 Table of Contents OkiJet 2010 Service Handbook P/N 59269702...
  • Page 11 Vertical Straight Lines Are Not Smooth In Tables, Borders, And Graphs....4-21 Black Portions Of Graphics Do Not Align With Color Portions ......4-21 Solid Black Areas On Transparencies Contain White Streaks ........ 4-21 OkiJet 2010 Service Handbook Table of Contents P/N 59269702...
  • Page 12 Test Page......................4-49 Procedure ......................... 4-49 Sample Test Page..................... 4-50 Interpreting the Test Page ..................4-51 4.8.03 Parallel Port Test..................... 4-52 Procedure ......................... 4-52 Parallel Port Wrap Plug ................... 4-53 Table of Contents viii OkiJet 2010 Service Handbook P/N 59269702...
  • Page 13 B.1.01 General Information..................B-1 Format ........................B-2 Current Part Numbers ....................B-3 B.1.02 Definition of Terms...................B-4 Assemblies .........................B-4 Blank ..........................B-4 Consumable........................B-4 Document........................B-4 Firmware ........................B-4 Option ........................B-4 Option RSPL......................B-5 RSPL ..........................B-5 Technical Service Bulletins ..................B-5 OkiJet 2010 Service Handbook Table of Contents P/N 59269702...
  • Page 14 Paper Feed.......................B-16 B.2.05 Electronics.......................B-18 B.2.06 Carrier ......................B-20 B.2.07 Carrier Transport.....................B-22 B.2.08 Sheet Feeder....................B-24 B.2.09 Maintenance Station..................B-26 B.2.10 Packing Materials....................B-28 B.2.11 Consumables ....................B-30 B.2.12 Documentation....................B-32 B.2.13 Service Training Kit Revision List ..............B-34 Table of Contents OkiJet 2010 Service Handbook P/N 59269702...

  • Page 15: Course Administration

    COURSE ADMINISTRATION...

  • Page 17: Overview

    OVERVIEW General Information This Okidata training course provides the information needed to install and maintain the OkiJet 2010. When you successfully complete this training course, you will be able to: install and operate the product, locate the major assemblies of the product, identify fault indications, and perform corrective and preventive maintenance.

  • Page 18: Component Level Service

    No attempt is made to provide basic training in being a technician. This kit strives to train a technician to service the product. Okidata views service technicians as representatives of Okidata. Through this course, Okidata seeks to provide the means and the motivation that will make good service a reality.
  • Page 19 When you receive the training kit, you MUST verify that the kit contains the items listed on the Read Me First sheet. If any items or pages are missing, please contact Okidata’s Order Processing Center. Information on accessing Okidata’s Order Processing Center is provided in the Okidata Contact Information section of this section.

  • Page 20: Information Updates

    INFORMATION UPDATES General Information Every effort has been made to ensure the accuracy of the information contained in this training course. Okidata is not responsible for errors beyond its control. Okidata distributes technical information updates in five ways. Okilink II...

  • Page 21: What It Is

    Okilink II What It Is Okilink II is Okidata’s Bulletin Board Service. This service is available to all Okidata Certified Service Technicians. What It Does Okilink II provides the information listed below. Current Part Numbers Current Prices Downloadable Files Message Board for Okidata Technical Support...
  • Page 22 8 data bits No parity 1 Stop Bit The telephone number for Okilink II is provided in the Okidata Contact Information section of this section. Refer to the Service Center Reference Guide for more information on accessing Okilink II. Course Administration...

  • Page 23: Faxable Facts

    Faxable Facts Okidata’s Faxable Facts is an automated fax document retrieval system. It is maintained by Okidata’s Customer Support Center. Answers to common questions about Okidata products are available through Faxable Facts. Access and use of Faxable Facts requires a touch-tone telephone and a facsimile machine.

  • Page 24: Dealer Technical Support

    Okidata’s Dealer Technical Support provides telephone support to authorized Okidata Service Dealers. The telephone and facsimile numbers for Dealer Technical Support are provided in the Okidata Contact Information section of this section. Refer to the Service Center Reference Guide for more information on accessing Dealer Technical Support.

  • Page 25: Service Repair Depots

    To determine your region, refer to the Depot Regions by State, District, Territory, or Country sections of this section. The contact information for the Service Repair Depots is provided in the Okidata Contact Information section of this section. Refer to the Service Center Reference Guide for more information.

  • Page 26: Depot Regions By State

    Eastern Region Depot Regions by Territory Puerto Rico Eastern Region Depot Regions by Country Canada Canadian Region Caribbean Countries Eastern Region Latin America Countries Eastern Region Mexico Eastern Region Course Administration i - 10 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 27: Okidata Contact Information

    8273 57 Carnegie Plaza Cherry Hill, NJ 08003 Service Repair Depot (West) 408-945-6600 408-945-9955 Dixon Landing Business Park 1101 Cadillac Court Milpitas, CA 95035 Warranty Question Faxline 609-424-5396 OkiJet 2010 Service Handbook i - 11 Course Administration P/N 59269702...

  • Page 28: Service Training

    3. You will be able to perform a parts replacement procedure (to a major sub-assembly level) within twenty (20) minutes or less. 4. You will be able to identify and access Okidata’s five distribution methods for technical updates. The five distribution methods are listed below.

  • Page 29: Prerequisites

    You cannot successfully complete this course by only referring to the Service Handbook. Take the time to familiarize yourself with all of the documentation in the training kit. This additional information will greatly simplify working with the product. OkiJet 2010 Service Handbook i - 13 Course Administration...

  • Page 30: Course Outline

    Course Outline Service Training is divided into the sections listed below. User’s Documentation General Description Installation Principles of Operation Failure Analysis Maintenance Course Administration i - 14 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 31 Look through the installation sections of the user’s documentation. Principles of Operation This section describes the function of the major assemblies from an electrical and mechanical perspective. Assigned Tasks Read Section 2 of the Service Handbook. OkiJet 2010 Service Handbook i - 15 Course Administration P/N 59269702...
  • Page 32 Service Center Reference Guide for information on accessing Okilink II. Read Section 4 of the Service Handbook. Look through Appendix A of the Service Handbook. Look through Appendix B of the Service Handbook. Course Administration i - 16 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 33 CAUTION: Okidata does not recommend performing the disassembly / assembly procedures on a product which is operating normally. Therefore, you are not required to perform the disassembly / assembly procedures to complete this training. Maintenance This section of your training covers the procedures you will normally perform when servicing and maintaining the printer.

  • Page 34: Service Authorization / Technician Certification

    1. Read through ALL instructions for completing the testing process before you begin. 2. Complete and return an Answer Sheet and Course Critique to Okidata Dealer Service within thirty business days after the kit is received by your Dealership. If multiple technicians are training at your Dealership, only one technician must complete the testing during the thirty day period.

  • Page 35: What Okidata Does

    5. The Certificate of Training is completed and mailed to you within fifteen business days of processing the Answer Sheet. You will receive a Certificate of Training. 6. If the above steps do not occur, contact Okidata Dealer Service. OkiJet 2010 Service Handbook i - 19...

  • Page 36: Where To Send Certification Materials

    Where To Send Certification Materials Return completed certification materials to Okidata Dealer Service. Please fax the materials. Use the appropriate number listed in the Okidata Contact Information section of this section. You must provide the following information. Okidata Authorization Number (Dealer Number) if assigned...

  • Page 37: Service Center Reference Guide

    What It Is The Okidata Service Center Reference Guide documents Okidata’s Dealer Service Program. What It Does The Service Center Reference Guide contains the policies and procedures followed by Okidata Service Dealers. Please read, understand, and follow these procedures. The Okidata Service Center Reference Guide provides information about the following items.

  • Page 38: How To Obtain It

    How to Obtain It The Service Center Reference Guide is available from Okidata Dealer Service. It is also available through Okilink II. Okidata Dealer Service sends an information package to the Dealer after a technician successfully completes a Service Training Course for a product and the Dealer becomes Service Authorized.

  • Page 39: Extra Copies Of Certification Materials

    Use a touch-tone phone to access Faxable Facts. You will also need a fax number. The automated attendant prompts you through the steps in using Faxable Facts. The telephone / facsimile number for Faxable Facts is provided in the Okidata Contact Information section of this section.

  • Page 40: Answer Sheet: Okijet 2010

    Answer Sheet: OkiJet 2010 Dealer Code: Today’s Date: Technician’s Name: Company: Company’s Address: City: State/Province: Zip/Postal Code: Country: Phone #: Fax #: If your Dealership uses Okilink II, please provide your Dealership’s Login Name. First: Last: Course Administration i - 24...

  • Page 41: Course Critique: Okijet 2010

    Phone #: Fax #: If your Dealership uses Okilink II, please provide your Dealership’s Login Name. First: Last: Have you completed other Okidata Service Training Kits? Please rate this course. Excellent Good Poor Does your Dealership use computer-based (on-line) service documentation?
  • Page 42 Comments Course Administration i - 26 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 43: Certification Test: Okijet 2010

    Certification Test: OkiJet 2010 The printer output has characters with white lines. Using the Service Handbook, place the steps listed below in the correct order. Check the ink level. Remove and reinstall the print cartridge. Clean the print cartridge nozzles.
  • Page 44 The carrier moves over the maintenance station and seals the printheads. 1, 2, 3, 4 2, 3, 4, 1 3, 4, 1, 2 4, 1, 2, 3 Correct answer: C Pages 2-3 and 4-24, Service Handbook Course Administration i - 28 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 45 Check for motor pins shorted to the motor housing. Replace the system board. Check for a loose motor pulley. Clean the carrier guide rod. Correct answer: A Page 4-46, Service Handbook OkiJet 2010 Service Handbook i - 29 Course Administration P/N 59269702...
  • Page 46 Which of the following are distribution methods for Okidata technical information updates? Okilink II (an electronic bulletin board service) Faxable Facts (a fax-back document retrieval system) Technical Service Bulletins Dealer Technical Support Service Repair Depots 1, 2, 3, 4, and 5...
  • Page 47 You are analyzing the Test Page from an OkiJet 2010. Which of the following are true? The test page contains the code level and code level date. The test page cleans (purges) the nozzles. Breaks in the diagonal line indicate that one or more nozzles are malfunctioning.
  • Page 48 Replace the transport motor cable. Lubricate the carrier guide rod. Clean the carrier guide rod. Replace the printhead cable. Correct answer: C Page 4-24, 4-25, and 4-46, Service Handbook Course Administration i - 32 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 49 You are loading paper into the OkiJet 2010. Which of the following are true? Paper is installed face up. The leading edge (top of form) faces down into the printer. The aligned edge of the paper is to the right side of the printer (when the operator is facing the front of the unit).
  • Page 50 The error log is set to zero (initialized) during the Initialize Error Log Test. True False Correct answer: A Pages 3-77, 3-99, and 4-57, Service Handbook The print resolution for the OkiJet 2010 is _______________ dots per inch. 300 by 300 400 by 300 500 by 300 600 by 300...
  • Page 51 You are troubleshooting an OkiJet 2010. The customer says, "Printed documents don’t look like they used to. The letters look different. Old documents print with different fonts." According to the Service Handbook, what is the most likely cause of the problem? The printheads are not aligned.
  • Page 52 Breaks in the diagonal line of the test show that all nozzles are correctly functioning. 1 and 2 1, 2, and 3 1, 2, 3, and 4 Correct answer: B Pages 3-81, 3-82, and 3-83, Service Handbook Course Administration i - 36 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 53 According to the Service Handbook, what is your next step? Replace the encoder card. Power OFF the printer. Power ON the printer. Replace the printhead cable. Correct answer: B Pages 4-54 and 4-55, Service Handbook OkiJet 2010 Service Handbook i - 37 Course Administration P/N 59269702...
  • Page 54 It may be necessary to limit the amount of heavy graphic fill areas used in transparency printing. Sometimes heavy fill areas cause the printed image to contract as it dries. The contraction causes poor print quality. Okidata DOES NOT recommend multi-sheet transparencies. 1, 2, and 3 1, 2, 3, and 4...
  • Page 55 Seal the printhead when it is not being used. This prevents the nozzles from drying. House the paper feed mechanism. 1 and 2 1 and 3 2 and 4 2 and 3 Correct answer: B Pages 2-14 and 4-34, Service Handbook OkiJet 2010 Service Handbook i - 39 Course Administration P/N 59269702...
  • Page 56 1, 3, 5, 6 2, 4, 5, 6 1, 2, 3, 5, 6, 1, 2, 3, 4, 5, 6 Correct answer: D Pages 1-15 and 1-17, Service Handbook Course Administration i - 40 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 57 Which of the following retrieves the last error from NVRAM? Test Page Initialize Error Log Parallel Port Test Printer Error Log Recovery Correct answer: D Pages 4-58, Service Handbook OkiJet 2010 Service Handbook i - 41 Course Administration P/N 59269702...
  • Page 58 This page was intentionally left blank. Course Administration i - 42 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 59: Section One: Specifications

    SECTION ONE SPECIFICATIONS...

  • Page 61: Overview

    (PQET). This technique reduces the "jaggies" seen in slanted (italics) character set printouts. The OkiJet 2010 printer is a "Windows Based Host Printer". The printer can print from a DOS based program running in a Windows "DOS-based session", but it is not the best possible configuration.

  • Page 62: Physical Specifications

    Depth: 23.3 inches (59.1 centimeters) Height: 13.5 inches (34.3 centimeters) 1.2.02 Printer Weight 9.4 pounds (4.3 kilograms) with no ink cartridges installed 9.75 pounds (4.42 kilograms) with two ink cartridges installed UPS Shippable Specifications 1 - 2 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 63: Power Requirements

    The Energy Star emblem does not represent EPA endorsement of any 1-3-04.pcx product or service. OkiJet 2010 Service Handbook 1 - 3 Specifications P/N 59269702...

  • Page 64: Environmental Conditions

    65 to 80 degrees Fahrenheit (18 to 26.7 degrees Celsius) Relative Humidity: 30% to 60% Storage Temperature: 50 to 110 degrees Fahrenheit (10 to 43 degrees Celsius) Relative Humidity: 8% to 80% Specifications 1 - 4 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 65: Agency Approvals

    AGENCY APPROVALS 1.5.01 Listings Canadian ICES Class B CSA No: CSA Standard C22.2 (220) DEMCO FCC: FCC Class B, Part 15 SEMCO UL No: UL Standard No. 478 VCCI OkiJet 2010 Service Handbook 1 - 5 Specifications P/N 59269702...

  • Page 66: Operational Specifications

    Paper Feed Path Lazy "L" Auto Manual The paper bends approximately 75 degrees. The gentle bend allows the OkiJet 2010 to have fewer paper jams. The unit also handles a wide variety of size and weight print media. 1-6-05.pcx Specifications...

  • Page 67: Paper Loading

    The aligned edge of the paper is to the right side of the printer (when the operator is facing the front of the unit. Also refer to the User’s Guide for information on paper loading. OkiJet 2010 Service Handbook 1 - 7 Specifications...

  • Page 68: Auto Feed

    The leading edge (top of form) of the sheet faces DOWN into the printer. 4. Fold the access cover up and the printer is ready to print. Step Two Step Three Step Four Step One 1-6-06a.pcx Specifications 1 - 8 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 69: Manual Feed

    Orientation is landscape left (90 degree clockwise rotation). Envelopes feed lengthwise. Envelopes feed face-up. Close envelope flaps before feeding 4. Make the final width adjustments. Step Two Step One Step Three 1-6-06b.pcx OkiJet 2010 Service Handbook 1 - 9 Specifications P/N 59269702...

  • Page 70: Print Method

    CAUTION: Using a non-Okidata ink cartridge may damage the unit and void any warranties. Always perform the printhead alignment procedure when a print cartridge is replaced. Refer to the User’s Guide or Section 3.3 for further information.

  • Page 71: Print Modes

    1.6.08 Print Modes Black Draft Black Letter Quality Full Color 1.6.09 Print Resolution 300 (horizontal) x 600 (vertical) dots per inch (DPI) in Black and Color Modes OkiJet 2010 Service Handbook 1 - 11 Specifications P/N 59269702...

  • Page 72: Print Speed

    All of the pre-print data processing is being done in a system with greater "system resources" (more RAM, high level processor at a higher speed). Data is sent to the printer faster. Specifications 1 - 12 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 73 Windows Printing versus DOS Based Printing The OkiJet 2010 printer is a "Windows Based Host Printer". The printer can print from a DOS based program running in a Windows "DOS-based session". However, this is not the best configuration. DOS is a very non-graphical based operating system.

  • Page 74: Print Media (Paper) Specifications

    The recommended length is specific to paper type. Auto Minimum 5 inches (127 millimeters) Maximum 14.33 inches (364 millimeters) Manual Minimum 5 inches (127 millimeters) Maximum 14.33 inches (364 millimeters) 1.7.02 Number of Copies Original (One) Specifications 1 - 14 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 75: Thickness

    The recommended weight is specific to paper type and paper feed path. Auto 16 to 24 lb. (60 to 90 g/m Manual 16 to 32 lb. (60 to 120 g/m Recommended 20 lb. (75 g/m OkiJet 2010 Service Handbook 1 - 15 Specifications P/N 59269702...

  • Page 76: Width

    Auto Normal 3.5 to 8.5 (88.9 to 215.9 millimeters) Heavy weight / stiff 3 to 8 inches (76.2 to 215.9 millimeters) Manual 3 to 9 inches (76.2 to 228.6 millimeters) Specifications 1 - 16 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 77: Types

    3 to 9 inches (76.2 to 228.6 millimeters) Length: 5 to 14.33 inches (127 to 364 millimeters) Thickness: 0.0028 to .0075 inches (0.071 to 0.191 millimeters) Paper Feed Path: Manual OkiJet 2010 Service Handbook 1 - 17 Specifications P/N 59269702...

  • Page 78: Envelopes

    4.33 x 8.66 110.0 x 220.0 6.38 x 9.02 162.0 x 229.0 6.93 x 9.84 176.0 x 250.0 Thickness: .003 to .024 inches (0.071 to 0.60 millimeters) Paper Feed Path: Auto Specifications 1 - 18 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 79: Manual Feed

    4.33 x 8.66 110.0 x 220.0 6.38 x 9.02 162.0 x 229.0 6.93 x 9.84 176.0 x 250.0 Thickness: .003 to .024 inches (0.071 to 0.60 millimeters) Paper Feed Path: Manual OkiJet 2010 Service Handbook 1 - 19 Specifications P/N 59269702...

  • Page 80: Orientation

    Commercial / Office Width Width Outline for 8.5 x 11 inch page Outline for 8.5 x 11 inch page Length Top of Page Top of Page Direction of Paper Feed 1-7-01.pcx Specifications 1 - 20 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 81: Labels

    Polyester 59 lb. (220 g/m Vinyl 53 lb. (200 g/m Manual Paper 32 to 49 lb. (120 to 185 g/m Polyester 59 lb. (220 g/m Vinyl 80 lb. (300 g/m OkiJet 2010 Service Handbook 1 - 21 Specifications P/N 59269702...

  • Page 82: Transparency

    8.3 to 8.5 inches (210 to 216 millimeters) Length: 11 to 11.7 inches (279 to 297 millimeters) Thickness: 0.0039 to 0.0043 inches (0.100 to 0.110 millimeters) Paper Feed Path: Auto Manual Specifications 1 - 22 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 83: Memory Specifications

    MEMORY SPECIFICATIONS 1.8.01 General Information The unit uses the resources of the personal computer (PC) for most functions. Okidata recommends the configuration listed below. 386 or faster IBM PC Windows 3.1 (or higher) Windows Applications Software Four Megabytes Random Access Memory (RAM)

  • Page 84: Consumables

    The printhead is part of the print cartridge. It is replaced when the print cartridge is replaced. CAUTION: Using a non-Okidata ink cartridge may damage the unit and void any warranties. Always perform the printhead alignment procedure when a print cartridge is replaced. Refer to the User’s Guide or Section 3.3 for further information.

  • Page 85: Options

    1.10 OPTIONS 1.10.01 General Information At this time, no options are available for the unit. OkiJet 2010 Service Handbook 1 - 25 Specifications P/N 59269702...

  • Page 86: Reliability

    The printhead is part of the print cartridge. It is replaced when the print cartridge is replaced. 1.11.05 Warranty (Limited) Two years, parts and labor Overnight exchange 1.11.06 Service Authorized Okidata Service Centers Specifications 1 - 26 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 87: Section Two: Principles Of Operation

    SECTION TWO PRINCIPLES OF OPERATION...

  • Page 89: Electrical Operation

    GDI printer. RAM in the printer is minimized. The OkiJet 2010 printer is a "Windows Based Host Printer". The printer can print from a DOS based program running in a Windows "DOS-based session", but it is not the best possible configuration.

  • Page 90: Emulations

    IEEE 1284 2.1.04 Memory The unit uses the resources of the personal computer (PC) for most functions. Okidata recommends the configuration listed below. 386 or faster IBM PC Windows 3.1 (or higher) Windows Applications Software Four Megabytes Random Access Memory (RAM) Five Megabytes Hard Disk Space 2.1.05...

  • Page 91: Power On Self Test (Post) Sequence

    Power to the system board is supplied by the power supply unit. The power to the other electrical parts is distributed via the connectors on the system board. OkiJet 2010 Service Handbook 2 - 3 Principles of Operation P/N 59269702...
  • Page 92 This page was intentionally left blank. Principles of Operation 2 - 4 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 93: Mechanical Operation

    Be sure that the ejectors are connected to the large feed roller shaft. The pick roll assembly performs the manual feed process. The large and small feed roll assemblies perform the auto feed process. OkiJet 2010 Service Handbook 2 - 5 Principles of Operation...

  • Page 94: Paper Feed Methods

    The unit feeds the printer media (paper) in a Lazy "L" path. The paper bends approximately 75 degrees. The gentle bend allows the OkiJet 2010 to have fewer paper jams. The unit also handles a wide variety of size and weight print media.

  • Page 95: Paper Loading

    Width Width Outline for 8.5 x 11 inch page Outline for 8.5 x 11 inch page Length Top of Page Top of Page Direction of Paper Feed 2-2-04a.pcx OkiJet 2010 Service Handbook 2 - 7 Principles of Operation P/N 59269702...

  • Page 96: Auto Feed

    The leading edge (top of form) of the sheet faces DOWN into the printer. 4. Fold the access cover up and the printer is ready to print. Step Two Step Three Step Four Step One 2-2-04b.pcx Principles of Operation 2 - 8 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 97: Manual Feed

    Orientation is landscape left (90 degree clockwise rotation). Envelopes feed lengthwise. Envelopes feed face-up. Close envelope flaps before feeding. 4. Make the final width adjustments. Step Two Step One Step Three 2-2-04c.pcx OkiJet 2010 Service Handbook 2 - 9 Principles of Operation P/N 59269702...

  • Page 98: Printhead Mechanism

    The printhead is part of the print cartridge. It is replaced when the print cartridge is replaced. The OkiJet 2010 is a thermal inkjet printer. It sprays liquid ink onto the print media. The inkjet printhead-to-media gap is very small. A crease or sharp edge on the paper may damage the inkjet head.
  • Page 99 CAUTION: Using a non-Okidata ink cartridge may damage the unit and void any warranties. Always perform the printhead alignment procedure when a print cartridge is replaced. Refer to the User’s Guide or Section 3.3 for further information. WARNING: NEVER refill or use refilled print cartridges.

  • Page 100: Print Modes

    One system is a 66 MHz. 80486 based computer with 8 MB of RAM. Question If both systems being printing the same file at the exact same time, which system will finish first? Principles of Operation 2 - 12 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 101: Windows Printing Versus Dos Based Printing

    DOS based program running in a Windows "DOS-based session". However, this is not the best configuration. DOS is a very non-graphical based operating system. The OkiJet 2010 is a "Graphics Device Interface" printer. It is better to run the OkiJet 2010 with a Windows system.

  • Page 102: Print Quality Enhancement Technique (Pqet) [Edge Smoothing]

    This lowers the wipers. Wiper A worn wiper causes degraded print quality just after a maintenance cleaning. A worn cap causes the printhead nozzles to dry and clog. Principles of Operation 2 - 14 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 103: Section Three: Maintenance

    SECTION THREE MAINTENANCE...

  • Page 105: Overview

    #1 Phillips Screwdriver (with magnetic tip) Straight-slot Screwdriver Needle Nose Pliers (4 inch) Digital Multimeter Cleaning / Lubrication Water Cloth (soft and lint-free) All-Purpose Cleaner Contact Kleen (Okidata P/N 51802301) Nye Nyogel 744 (lubricant) OkiJet 2010 Service Handbook 3 - 1 Maintenance P/N 59269702...

  • Page 106: Maintenance Precautions

    Device (ESD) safety precautions or you may damage the components. 12. When replacing the system board, be sure to perform the printhead alignment. Refer to Section 3.3 of this Service Handbook of the User’s Guide for details. Maintenance 3 - 2 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 107 14. Perform the Nozzle Test when any of the following occur. Refer to Section 3.3 of this Service Handbook. The nozzles appear to be clogged. Characters are not printing properly. OkiJet 2010 Service Handbook 3 - 3 Maintenance P/N 59269702...
  • Page 108 This page was intentionally left blank. Maintenance 3 - 4 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 109: Disassembly/Assembly Procedures

    This section contains the printer disassembly procedures. Only the removal procedures are explained here. Reverse the procedure for the installation. At the bottom of each procedure is a listing of the parts covered in that procedure. The Okidata part number, item description, comment (RSPL, Option, Consumable) and cross-reference to Appendix B is provided for each part.

  • Page 110: Preliminary Items

    3.2.01 Preliminary Items 3-2-01.pcx Maintenance 3 - 6 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 111 The parallel interface cable MUST BE capable of supporting bi-directional communications to connect the printer to the computer. This cable CANNOT BE more than six (6) feet long. P/N 56612101 Cord: Power RSPL B.2.05 OkiJet 2010 Service Handbook 3 - 7 Maintenance P/N 59269702...

  • Page 112: Base Assembly

    3.2.02 Base Assembly 3-2-08.pcx Maintenance 3 - 8 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 113 P/N 50220101 Assembly: Base RSPL B.2.02 Includes the parts listed below. P/N N/A Exit Tray B.2.02 P/N N/A Feet B.2.02 P/N 50516901 Gutter Pad: Base RSPL B.2.02 Assembly OkiJet 2010 Service Handbook 3 - 9 Maintenance P/N 59269702...

  • Page 114: Carrier Belt

    3.2.03 Carrier Belt 3-2-03.pcx Maintenance 3 - 10 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 115 4. To release the tension on the belt, push the idler pulley tension assembly (1) to the right. 5. Remove the belt (2). P/N 51305001 Belt: Carrier RSPL B.2.07 P/N 51236101 Assembly: Idler Pulley Tension RSPL B.2.07 OkiJet 2010 Service Handbook 3 - 11 Maintenance P/N 59269702...

  • Page 116: Carrier Frame Assembly

    3.2.04 Carrier Frame Assembly 3-2-04.pcx Maintenance 3 - 12 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 117 Be sure that the short extensions of the two paper flap springs are caught under the carrier frame (4). P/N 53347601 Frame: Carrier RSPL B.2.03 P/N 58237001 Packet: Accessory Parts RSPL B.2.03 Includes the part listed below. P/N N/A Screw: Frame Mounting (PP) B.2.03 OkiJet 2010 Service Handbook 3 - 13 Maintenance P/N 59269702...

  • Page 118: Carrier Transport Motor

    3.2.05 Carrier Transport Motor 3-2-05.pcx Maintenance 3 - 14 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 119 6. Remove the motor. P/N 56512501 Assembly: Carrier Transport Motor RSPL B.2.07 P/N 58237001 Packet: Accessory Parts RSPL B.2.07 Includes the part listed below. P/N N/A Screw: Carrier Transport B.2.07 Motor Mounting OkiJet 2010 Service Handbook 3 - 15 Maintenance P/N 59269702...

  • Page 120: Code Module / Eprom

    Form Sensor for Printhead Cable 3 for Printhead Cable 4 to Transport Motor Test Jumper to Paper Feed Motor Power ON/OFF LED Power Switch EPROM Communications Jumper Parallel Port 3-2-06.pcx Maintenance 3 - 16 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 121 Check Okilink II for information updates on the EPROM. CAUTION: When removing the EPROM, you must follow standard electrostatic sensitive device (ESD) procedures or you may damage the components. P/N N/A EPROM B.2.05 OkiJet 2010 Service Handbook 3 - 17 Maintenance P/N 59269702...

  • Page 122: Edge Guide Assemblies And Paper Load Shaft

    3.2.07 Edge Guide Assemblies and Paper Load Shaft 3-2-07.pcx Maintenance 3 - 18 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 123 RSPL B.2.08 P/N N/A Gear: Paper Load (Gears B/M) B.2.08 P/N 58237001 Packet: Accessory Parts RSPL B.2.08 Includes Spring: Left Paper Load (PP) B.2.08 Spring: Right Paper Load (PP) B.2.08 OkiJet 2010 Service Handbook 3 - 19 Maintenance P/N 59269702...

  • Page 124: Ejectors

    3.2.08 Ejectors 3-2-08.pcx Maintenance 3 - 20 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 125 3. Unlatch the ejectors (1) from the large feed roll shaft (2) by pushing down on the ejectors where they grip the large feed roll shaft. 4. Pry the ejectors forward to unlatch them. 5. Remove the ejectors. P/N 50929601 Arm: Ejector RSPL B.2.04 OkiJet 2010 Service Handbook 3 - 21 Maintenance P/N 59269702...

  • Page 126: Encoder Card

    3.2.09 Encoder Card 3-2-09.pcx Maintenance 3 - 22 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 127 5. Remove the screw (3) from the encoder card. 6. Remove the encoder card. P/N 50220201 Assembly: Encoder Card RSPL B.2.06 P/N 58237001 Packet: Accessory Parts RSPL B.2.06 Includes P/N N/A Screw: Encoder Card B.2.06 Mounting (PP) OkiJet 2010 Service Handbook 3 - 23 Maintenance P/N 59269702...

  • Page 128: Encoder Strip

    3.2.10 Encoder Strip 3-2-03.pcx Maintenance 3 - 24 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 129 Make sure that the strip does not bind in the encoder card on the carrier. P/N 51017901 Strip: Encoder RSPL B.2.07 P/N 58237001 Packet: Accessory Parts RSPL B.2.07 Includes P/N N/A Tensioner: Encoder Strip (PP) B.2.07 P/N N/A Cuff: Tensioner (PP) B.2.07 OkiJet 2010 Service Handbook 3 - 25 Maintenance P/N 59269702...

  • Page 130: Feed Arm Assembly

    3.2.11 Feed Arm Assembly 3-2-08.pcx Maintenance 3 - 26 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 131 4. Remove the C-clip (1) from the feed arm (2). 5. Remove the assembly. P/N 53075001 Assembly: Feed Arm RSPL B.2.04 P/N 58237001 Packet: Accessory Parts RSPL B.2.04 Includes P/N N/A C-Clip (PP) B.2.04 OkiJet 2010 Service Handbook 3 - 27 Maintenance P/N 59269702...

  • Page 132: Front Cover

    3.2.12 Front Cover 3-2-12.pcx Maintenance 3 - 28 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 133 Press in both sides opposite the cover latches until they latch. P/N 53074601 Assembly: Front Cover RSPL B.2.02 Includes the parts listed below. P/N N/A Access Cover B.2.02 P/N N/A Button B.2.02 P/N N/A LED Lens B.2.02 OkiJet 2010 Service Handbook 3 - 29 Maintenance P/N 59269702...

  • Page 134: Gutter Pad

    3.2.13 Gutter Pad 3-2-02.pcx Maintenance 3 - 30 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 135 3. Remove the rear cover. (3.2.30) 4. Remove the base assembly. (3.2.02) 5. Scrape the gutter pad (1) off of the base. P/N 50516901 Gutter Pad: Base Assembly RSPL B.2.02 OkiJet 2010 Service Handbook 3 - 31 Maintenance P/N 59269702...

  • Page 136: Inside Idler Gears

    3.2.14 Inside Idler Gears 3-2-14.pcx Maintenance 3 - 32 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 137 5. Remove the paper feed motor. (3.2.22) 6. Gently pry the two idler gears (1) from the left side frame. Be careful not to break the locking tabs (A). P/N 51236201 Gears: B/M RSPL B.2.03, 04 OkiJet 2010 Service Handbook 3 - 33 Maintenance P/N 59269702...

  • Page 138: Large Feed Roller

    3.2.15 Large Feed Roller 3-2-15.pcx Maintenance 3 - 34 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 139 Install the new small compound gear after the machine is installed in the base assembly. P/N 50409601 Assembly: Large Feed Roller B/M RSPL B.2.04 Includes the part listed below. Gear: Small Compound B.2.04 OkiJet 2010 Service Handbook 3 - 35 Maintenance P/N 59269702...

  • Page 140: Large Outside Gear

    3.2.16 Large Outside Gear 3-2-16.pcx Maintenance 3 - 36 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 141 10. Gently pull the feed arm guide (4) on the left side frame forward and remove the large gear. P/N 51236201 Gears: B/M RSPL B.2.03, 04 P/N 58237001 Packet: Accessory Parts RSPL B.2.04 Includes the part listed below. P/N N/A C-Clip (PP) B.2.04 OkiJet 2010 Service Handbook 3 - 37 Maintenance P/N 59269702...

  • Page 142: Left Side Frame Assembly

    3.2.17 Left Side Frame Assembly 3-2-17.pcx Maintenance 3 - 38 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 143 Frame: Back Plate Extrusion RSPL B.2.08 P/N 50409601 Assembly: Large Feed Roller B/M RSPL B.2.08 Includes the part listed below. P/N N/A Gear: Small Compound B.2.04 P/N N/A Screw: Side Frame (PP) B.2.08 OkiJet 2010 Service Handbook 3 - 39 Maintenance P/N 59269702...

  • Page 144: Maintenance Station Assembly

    3.2.18 Maintenance Station Assembly 3-2-18.pcx Maintenance 3 - 40 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 145 5. Slide the assembly forward, out of the machine. P/N 50111801 Assembly: Maintenance RSPL B.2.09 P/N 58237001 Packet: Accessory Parts RSPL B.2.09 Includes P/N N/A Screw: Maintenance Station B.2.09 Mounting (PP) OkiJet 2010 Service Handbook 3 - 41 Maintenance P/N 59269702...

  • Page 146: Maintenance Wipers And Caps

    3.2.19 Maintenance Wipers and Caps 3-2-18.pcx Maintenance 3 - 42 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 147 Be sure that each cap is positioned with the locking tabs to the left and right before pushing them down on their mounting posts. Be sure that the wipers are completely sealed. P/N 50220401 Packet: Main. Wiper & Cap Parts RSPL One of each B.2.09 OkiJet 2010 Service Handbook 3 - 43 Maintenance P/N 59269702...

  • Page 148: Manual Insert Tray

    3.2.20 Manual Insert Tray 3-2-07.pcx Maintenance 3 - 44 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 149 5. Spread the right side frame (1) away from the manual insert tray (2) until the pins in the insert tray clear the frame. 6. Remove the manual insert tray from the left side frame (3). P/N 50220301 Tray: Manual Insert RSPL B.2.08 OkiJet 2010 Service Handbook 3 - 45 Maintenance P/N 59269702...

  • Page 150: Mid Frame Assembly

    3.2.21 Mid Frame Assembly 3-2-21.pcx Maintenance 3 - 46 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 151 8. Pull up the four clips securing the mid frame (1) to the large feed roll and work the mid frame out of both side frames (2). P/N 53347701 Assembly: Mid Frame & Gutter Pad RSPL B.2.03 OkiJet 2010 Service Handbook 3 - 47 Maintenance P/N 59269702...

  • Page 152: Paper Feed Motor

    3.2.22 Paper Feed Motor 3-2-08.pcx Maintenance 3 - 48 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 153 P/N N/A Paper Feed Motor B.2.04 P/N N/A Toroid B.2.04 P/N 58237001 Packet: Accessory Parts RSPL B.2.04 Includes the part listed below. P/N N/A Screw: Paper Feed Motor Mounting (PP) B.2.04 OkiJet 2010 Service Handbook 3 - 49 Maintenance P/N 59269702...

  • Page 154: Paper Guide And End Of Form (Eof) Flag Assembly

    3.2.23 Paper Guide and End of Form (EOF) Flag Assembly 3-2-23.pcx Maintenance 3 - 50 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 155 Includes the parts listed below. P/N N/A EOF Flag B.2.04 P/N N/A Spring B.2.04 P/N 58237001 Packet: Accessory Parts RSPL B.2.04 Includes the part listed below. P/N N/A Spring: Small Feed Roll (PP) B.2.04 OkiJet 2010 Service Handbook 3 - 51 Maintenance P/N 59269702...

  • Page 156: Paper Load Door

    3.2.24 Paper Load Door 3-2-07.pcx Maintenance 3 - 52 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 157 2. Spread the left side frame (1) where it joins the paper load door (left) assembly (2) and remove the door. P/N 53075101 Assembly: Paper Load Door (Left) RSPL B.2.08 OkiJet 2010 Service Handbook 3 - 53 Maintenance P/N 59269702...

  • Page 158: Pick Roll Hub, Shaft, And Envelope Bucklers

    3.2.25 Pick Roll Hub, Shaft, and Envelope Bucklers 3-2-07.pcx Maintenance 3 - 54 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 159 P/N 58237001 Packet: Accessory Parts RSPL B.2.08 Includes the part listed below. P/N N/A Spring: Pick Roll Clutch (PP) B.2.08 P/N N/A E-Ring (PP) B.2.08 P/N N/A Spacer (PP) B.2.08 OkiJet 2010 Service Handbook 3 - 55 Maintenance P/N 59269702...

  • Page 160: Power Supply

    3.2.26 Power Supply 3-2-26.pcx Maintenance 3 - 56 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 161 5. Push down on the latches and slide the power supply (1) forward and off the base assembly (2). P/N 56414301 Power Supply RSPL B.2.05 (inc. Ground Plan ; Insulator; Cover) OkiJet 2010 Service Handbook 3 - 57 Maintenance P/N 59269702...

  • Page 162: Printhead Cable And Paper Deflector

    3.2.27 Printhead Cable and Paper Deflector 3-2-27.pcx Maintenance 3 - 58 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 163 Use the diagram to assemble the carrier parts in the correct sequence. Be sure that the cable is secured under the three retaining clips (6) on the back of the carrier. P/N 56632001 Cable: Printhead (With Folds) RSPL B.2.06 OkiJet 2010 Service Handbook 3 - 59 Maintenance P/N 59269702...

  • Page 164: Printhead Carrier Assembly

    3.2.28 Printhead Carrier Assembly 3-2-09.pcx Maintenance 3 - 60 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 165 B.2.06 P/N 58237001 Packet: Accessory Parts RSPL B.2.08 Includes the part listed below. P/N N/A Retainer: Right B.2.06 Carrier Guide Rod (PP) P/N N/A E-Ring: Carrier Guide B.2.08 Rod (PP) OkiJet 2010 Service Handbook 3 - 61 Maintenance P/N 59269702...

  • Page 166: Printhead Rubber Backer

    3.2.29 Printhead Rubber Backer 3-2-27.pcx Maintenance 3 - 62 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 167 Use the diagram to assemble the carrier parts in the correct sequence. Be sure that the cable is secured under the three retaining clips (7) on the back of the carrier. P/N 51711201 Rubber Backer: Printhead B.2.06 OkiJet 2010 Service Handbook 3 - 63 Maintenance P/N 59269702...

  • Page 168: Rear Cover

    3.2.30 Rear Cover 3-2-30.pcx Maintenance 3 - 64 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 169 Place the cover over the tabs in the bottom cover. Press down until the cover latches. Be sure that the parallel connector snaps DO NOT get trapped behind the cover. P/N 53074901 Cover: Rear RSPL B.2.02 OkiJet 2010 Service Handbook 3 - 65 Maintenance P/N 59269702...

  • Page 170: Right Side Frame Assembly

    3.2.31 Right Side Frame Assembly 3-2-07.pcx Maintenance 3 - 66 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 171 7. Remove the two screws (1) that secure the right side frame (2) to the back plate (3). 8. Slide the right side frame off the back plate. P/N 53347501 Frame: Right Side RSPL B.2.03 OkiJet 2010 Service Handbook 3 - 67 Maintenance P/N 59269702...

  • Page 172: Small Feed Roll Shaft, Rollers, And Flap

    3.2.32 Small Feed Roll Shaft, Rollers, and Flap 3-2-08.pcx Maintenance 3 - 68 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 173 5. Spread the left (1) and right side (2) frames apart far enough to remove the small feed roll shaft assembly (3). P/N 51113501 Shaft: Small Feed Roll RSPL B.2.04 Shaft and Paper Flap OkiJet 2010 Service Handbook 3 - 69 Maintenance P/N 59269702...

  • Page 174: System Board

    3.2.33 System Board 3-2-26.pcx Maintenance 3 - 70 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 175 Packet: Accessory Parts RSPL B.2.05 Includes the parts listed below. P/N N/A Jumper: 2-Pin (PP) B.2.05 P/N N/A Screw: Ground Jumper Mounting (PP) B.2.05 P/N N/A Screw: System Board Mounting (PP) B.2.05 OkiJet 2010 Service Handbook 3 - 71 Maintenance P/N 59269702...
  • Page 176 This page was intentionally left blank. Maintenance 3 - 72 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 177: Adjustments

    The disassembly/assembly procedures list the required adjustments and refer you to this section. Failure to perform these procedures may result in unnecessary service calls. OkiJet 2010 Service Handbook 3 - 73 Maintenance...

  • Page 178: Printhead Alignment

    Perform the printhead alignment procedure when any of the following occur. Aligned Misaligned Poor Print Quality Misaligned Print Quality Parts are replaced Print Cartridge (3.7) System Board (3.2.33) 3-3-02a.pcx NOTE: Place a new print cartridge in the printer before testing. Maintenance 3 - 74 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 179: Procedure

    4 for Vertical Alignment. 3 for Bi-directional Alignment for both black and color. 5. Enter the number located under each pattern into the boxes on the Align Cartridges Tab. 6. Click OK. OkiJet 2010 Service Handbook 3 - 75 Maintenance P/N 59269702...
  • Page 180 This page was intentionally left blank. Maintenance 3 - 76 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 181: Resets

    The error log tracks new errors. The error log is set to zero (initialized) during the initialize error log test. Refer to Section 4.8 of this Service Handbook for further information. OkiJet 2010 Service Handbook 3 - 77 Maintenance P/N 59269702...

  • Page 182: Cleaning

    Cleaning Schedule Clean when parts are replaced Clean as needed. There is no regular schedule for cleaning. 3.4.03 Cleaning Tools 1. Clean, soft, lint-free cloth 2. Water 3. All-purpose cleaner Maintenance 3 - 78 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 183: Areas To Be Cleaned

    Before discarding a used print cartridge, place it it a leak-proof bag to contain any remaining ink. If ink is spilled, use an absorbent towel to wipe up the ink. Rinse with soap and water. OkiJet 2010 Service Handbook 3 - 79 Maintenance...
  • Page 184 This page was intentionally left blank. Maintenance 3 - 80 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 185: Nozzle Test

    Perform the Nozzle Test if either of the following occur. The nozzles appear to be clogged. Characters are not printing properly. The Nozzle Test is also covered in the User’s Guide. It may be performed by the end user. OkiJet 2010 Service Handbook 3 - 81 Maintenance P/N 59269702...

  • Page 186: Procedure

    Purge Purge Process After Purge 3-4-04a.pcx This is a comparable example for the color cartridge. The actual pattern will be printed in color. Before Purge Purge Process After Purge 3-4-04b.pcx Maintenance 3 - 82 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 187 8. If the print quality still has not improved, remove and reinstall the print cartridge. 9. Repeat the Nozzle Test. 10. If the line is still broken, wipe the nozzles and contacts. Refer to the Wipe the Nozzles and Contacts section of this procedure. OkiJet 2010 Service Handbook 3 - 83 Maintenance P/N 59269702...
  • Page 188 This page was intentionally left blank. Maintenance 3 - 84 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 189: Wipe The Nozzles And Contacts

    5. Repeat the Nozzle Test. 6. If the line is still broken, clean the contacts inside the print cartridge carrier in the printer. Refer to the Clean the Carrier Contacts section of this procedure. OkiJet 2010 Service Handbook 3 - 85 Maintenance...

  • Page 190: Clean The Carrier Contacts

    DO NOT power OFF the printer before it is unplugged! This will force the print cartridge carrier to remain in the load position. 5. Remove the cartridges. Cartridge Carrier Contacts 3-4-04d.pcx Maintenance 3 - 86 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 191 If you do, you will reset the ink counter. 11. Test the cartridges by clicking on Clean Print Nozzles on the Cartridges tab. 12. If the print quality does not improve, replace the print cartridge. OkiJet 2010 Service Handbook 3 - 87 Maintenance...

  • Page 192: Lubrication

    Left and Right ends of the large feed roller at the left side frames Small Both ends of the sheet feeder pick roll shaft at the side frames Small The carrier to carrier frame engagement Maintenance 3 - 88 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 193: Areas Not Lubricated

    3.5.04 Areas Not Lubricated Lubricant should never contact the parts listed below. Carrier Guide Rod Carrier Guide Rod Bearings Electrical Contacts and Connections OkiJet 2010 Service Handbook 3 - 89 Maintenance P/N 59269702...

  • Page 194: Shipping Instructions

    When shipping the printer, use the original packaging to prevent damage. Be sure to remove the print cartridges. 1. Locate the original packaging or order replacement packaging from Okidata. (Refer to Appendix B) 2. Remove the print cartridges. This will prevent damage to the printer during shipment.

  • Page 195: All Other Returns

    The product MUST be returned with ALL originally supplied factory items. Be sure to remove the print cartridges. 1. Locate the original packaging or order replacement packaging from Okidata. (Refer to Appendix B) 2. Locate the originally supplied factory items.

  • Page 196: Print Cartridge Maintenance

    Incompatible inks can cause damage to the printhead or to the printer. For best results, use Okidata supplies with the printer. Store the print cartridge in the same environment as the printer. Always keep the print cartridges in the print carriage, except to replace or clean them.
  • Page 197 When the Ink Low message appears for the black cartridge, there is enough ink to print approximately 150 more pages of text. When the Ink Low message appears for the color cartridge, you have enough ink to print approximately 30 pages. OkiJet 2010 Service Handbook 3 - 93 Maintenance P/N 59269702...

  • Page 198: Installation

    Hold the cartridge by its plastic surfaces. 4. Carefully remove the tape covering the printhead on the print cartridge. Be sure to remove all the tape. DO NOT touch the copper-colored area! 3-7-01b.pcx Maintenance 3 - 94 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 199 Match the black print cartridge handle to the black color strip on the carrier. As you are facing the printer, the black print cartridge is installed in the left-hand position. Cartridge handle Black print cartridge being installed in left carrier. 3-7-01c.pcx OkiJet 2010 Service Handbook 3 - 95 Maintenance P/N 59269702...
  • Page 200 As you are facing the printer, the color print cartridge is installed in the right-hand position. 8. Close the printer access cover. 9. Continue to follow the instructions on the computer screen. Maintenance 3 - 96 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 201 12. Enter the number located under each pattern into the boxes on the Align Cartridges Tab. 13. Click OK. 14. If you remove the print cartridges, they will dry out. Remove them only when you are instructed to do so, or to replace them. OkiJet 2010 Service Handbook 3 - 97 Maintenance P/N 59269702...

  • Page 202: Replacement

    Hold the cartridge by its plastic surfaces. 9. Carefully remove the tape covering the printhead on the print cartridge. Be sure to remove all the tape. DO NOT touch the copper-colored area! Maintenance 3 - 98 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 203 15. Enter the number located under each properly aligned pattern into the boxes on the screen. Refer to Section 3.3 for a sample alignment test pattern. 16. Click OK. 17. Close the printer access cover. OkiJet 2010 Service Handbook 3 - 99 Maintenance P/N 59269702...

  • Page 204: Disposal

    Before discarding a used print cartridge, place it it a leak-proof bag to contain any remaining ink. If ink is spilled, use an absorbent towel to wipe up the ink. Rinse with soap and water. Maintenance 3 - 100 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 205: Section Four: Failure Analysis

    SECTION FOUR FAILURE ANALYSIS...

  • Page 207: Overview

    NOT addressed by the documentation in this kit, please report the problem to Okidata, using one of the methods listed. Refer to the Course Administration Section of this Service Handbook or the Service Center Reference Guide for information on contacting Okidata. OkiJet 2010 Service Handbook 4 - 1...
  • Page 208 This page was intentionally left blank. Failure Analysis 4 - 2 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 209: Printer Serial Number Identification

    The first line of the test page is the code level and the code level date. Header At the top of the test is a header. This header provides the information listed below. 4-8-02.pcx Code Level 1425527 Code Level Date 03/24/95 OkiJet 2010 Service Handbook 4 - 3 Failure Analysis P/N 59269702...

  • Page 210: Reporting Problems

    Errors and corrections in the training materials are listed in the Training Section of Okilink II. The Technical Service Bulletins (also known as Okidata’s Monthly Mail) are available via Okilink II. Situations that are NOT addressed in the reference...

  • Page 211: Reporting Methods

    Administration section of this Service Handbook or the Service Center Reference Guide. Information Provided Please provide the following information when reporting problems. Okidata Dealer Number (if assigned) Technician’s Name Company Name Company’s Address (Street, City, State/Province, ZIP / Postal Code, Country)

  • Page 212: Troubleshooting Updates

    TROUBLESHOOTING UPDATES 4.3.01 General Information Okidata distributes updated troubleshooting information five ways. Okilink II Faxable Facts Technical Service Bulletins Dealer Technical Support Okidata Service Repair Depots Refer to the Course Administration section of this Service Handbook and the Service Center Reference Guide for information on accessing these distribution methods.

  • Page 213: Troubleshooting Tips

    4. Have the print cartridges been replaced as recommended? 5. Have the print cartridge been installed properly? 6. Are Okidata print cartridges being used? 7. Are the printheads correctly aligned? 8. When replacing the system board, be sure to remove the EPROM. Keep it and install it in the new (replacement) board.

  • Page 214: Problem Categories

    When the printer is powered ON, the Power On Self Test (POST) Sequence occurs. If the unit DOES NOT complete POST, refer to the POST Symptom Table and perform the indicated action Refer to Section 4.6 for further information. Failure Analysis 4 - 8 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 215: Start Here Flowchart

    Handbook. Run the Test Page. Refer to Section 4.8 of this Service Handbook. Run the Power On Self Test (POST) Sequence. Refer to Section 4.6 of this Service Handbook. OkiJet 2010 Service Handbook 4 - 9 Failure Analysis P/N 59269702...

  • Page 216: Tips For Preventing Image Problems

    Printhead Alignment Adjustment. 4. Perform the Print the Nozzle Test to clean the nozzles. Refer to Section 3.4 of this Service Handbook for details about the Print the Nozzle Test. Failure Analysis 4 - 10 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 217: Common Problems

    Clean the nozzles. Refer to Section 3.4 of this Service Handbook, Print the Nozzle Test. Check the ink level. Click on the Cartridges tab in the Printer Control Dialog box. OkiJet 2010 Service Handbook 4 - 11 Failure Analysis P/N 59269702...
  • Page 218 Make sure that there are no hard-coded spaces at the left margin. Clean the print cartridge nozzles. Refer to Section 3.4 of this Service Handbook, Print the Nozzle Test. Failure Analysis 4 - 12 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 219 Windows may substitute different fonts. Line breaks and page breaks may change also. Check the document and make any necessary changes. Then, save the changes for the next time the document is printed. OkiJet 2010 Service Handbook 4 - 13 Failure Analysis...
  • Page 220 Dialog Boxes. Make all printer setting changes in your application if possible. Use the Printer Dialog Boxes to make changes only if your application does not have that option. Failure Analysis 4 - 14 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 221 Pull firmly on the paper and remove it. Close the paper load door. Power ON the printer. Resend the print job. Start with the page on which the paper jam occurred. OkiJet 2010 Service Handbook 4 - 15 Failure Analysis P/N 59269702...
  • Page 222 If loading paper into the manual feeder, make sure that the media guide is next to the left side of the paper. Make sure that the printer is installed on a flat, level surface. Failure Analysis 4 - 16 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 223 Make sure that the transparencies being used are designed for an ink-jet printer. Remove each transparency as it exits from the printer. Be careful not to touch any printed area until the ink has dried. OkiJet 2010 Service Handbook 4 - 17 Failure Analysis P/N 59269702...
  • Page 224 This page was intentionally left blank. Failure Analysis 4 - 18 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 225: Abnormal Output

    ABNORMAL OUTPUT 4.5.01 Output Samples Characters with Smudged or Dark Light or Blurred White Lines Characters Characters Improperly formed or Drifting Margin mis-aligned characters 4-5-01a.pcx OkiJet 2010 Service Handbook 4 - 19 Failure Analysis P/N 59269702...

  • Page 226: Light Or Blurred Output

    In the Printer Setup Dialog box, click the Media / Quality tab, then change Print Quality to Draft. Clean the print cartridge nozzles. Refer to Section 3.4 of this Service Handbook, Print the Nozzle Test. Failure Analysis 4 - 20 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 227: Characters With White Lines

    Perform the printhead alignment. Refer to Section 3.3 of this Service Handbook. Solid Black Areas On Transparencies Contain White Streaks Try using a different fill pattern in the application software. OkiJet 2010 Service Handbook 4 - 21 Failure Analysis P/N 59269702...

  • Page 228: Fault Alarms

    Refer to the Flashing Power ON Error Indicators in this section to identify both the error condition and the recommended corrective action for each condition. Failure Analysis 4 - 22 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 229: Flashing Power Light Error Indicator Table

    Replace the Code Module and / or the system board. Replace the Code Module and / or the system board. 127 and up Replace the Code Module and / or the system board. OkiJet 2010 Service Handbook 4 - 23 Failure Analysis P/N 59269702...

  • Page 230: Power On Self Test (Post) Sequence

    If the unit DOES NOT complete POST, refer to the POST Symptoms List and perform the indicated action POST Interrupted by Errors If the unit DOES NOT complete POST, refer to the POST Symptoms List and perform the indicated action Failure Analysis 4 - 24 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 231: Post Symptoms List

    Refer to RAP 09, Transport Service Check, Section 4.7 of this Service Handbook Carrier slams side frame Refer to RAP 09, Transport Service Check, Section 4.7 of this Service Handbook OkiJet 2010 Service Handbook 4 - 25 Failure Analysis P/N 59269702...
  • Page 232 This page was intentionally left blank. Failure Analysis 4 - 26 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 233: Symptom Lists

    Refer to RAP 08, Maintenance Station Service Check, Section 4.7 of this Service Handbook Maintenance Station fails to clean the printhead. Refer to RAP 08, Maintenance Station Service Check, Section 4.7 of this Service Handbook OkiJet 2010 Service Handbook 4 - 27 Failure Analysis P/N 59269702...

  • Page 234: Paper Feed Problems

    Refer to RAP 01, Envelope Feed Service Check, Section 4.7 of this Service Handbook Paper Skews Refer to RAP 05, Paper Path Service Check, Section 4.7 of this Service Handbook Failure Analysis 4 - 28 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 235: Power Problems

    No Power ON light Refer to RAP 07, Power Service Check, Section 4.7 of this Service Handbook No motors Refer to RAP 07, Power Service Check, Section 4.7 of this Service Handbook OkiJet 2010 Service Handbook 4 - 29 Failure Analysis P/N 59269702...

  • Page 236: Print Quality Problems

    Refer to RAP 04, Paper Feed Service Check, Section 4.7 of this Service Handbook Print lines crowded Refer to RAP 04, Paper Feed Service Check, Section 4.7 of this Service Handbook Failure Analysis 4 - 30 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 237: Repair Analysis Procedures (Raps)

    First Print Line Service Check Maintenance Service Check Paper Feed Service Check Paper Path Service Check Parallel Port Service Check Power Service Check Print Quality Service Check Transport Service Check OkiJet 2010 Service Handbook 4 - 31 Failure Analysis P/N 59269702...

  • Page 238: Rap 01: Envelope Feed Service Check

    Be sure that the envelope guides have been turned to the envelope load positions. Be sure the envelope guides are against the envelopes. Perform the Paper Feed Service Check. Failure Analysis 4 - 32 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 239: Rap 02: First Print Line Service Check

    Refer to Section 4.8 of this Service Handbook. This checks the operation of the end of forms sensor on the sensor board. Check all parts of the feed arm assembly for binds, wear, or damage. OkiJet 2010 Service Handbook 4 - 33 Failure Analysis...

  • Page 240: Rap 03: Maintenance Service Check

    This lowers the wipers. Wiper A worn wiper causes degraded print quality just after a maintenance cleaning. A worn cap causes the printhead nozzles to dry and clog. Failure Analysis 4 - 34 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 241: Rap 04: Paper Feed Service Check

    If the voltage is not present, check for motor pins shorted to the motor housing. Replace the motor if you find a shorted pin. If the problem is not resolved, replace the system board. OkiJet 2010 Service Handbook 4 - 35 Failure Analysis...
  • Page 242 Binds in the paper feed motor or gear train can cause intermittent false paper jam errors. Remove the paper feed motor and check the shaft for binds. Check for a loose or worn motor gear. Failure Analysis 4 - 36 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 243 Be sure that the extension on the clutch spring is between the two studs (1) in the right side frame. 4-7-01a.pcx OkiJet 2010 Service Handbook 4 - 37 Failure Analysis P/N 59269702...
  • Page 244 If the ejectors do not move or restore, check them for worn, loose, or broken parts. Be sure that the ejectors are connected to the large feed roller shaft. Failure Analysis 4 - 38 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 245: Rap 05: Paper Path Service Check

    If the ejectors do not restore, check them for worn, loose, or broken parts. Replace if necessary. Be sure that the ejectors are connected to the large feed roll shaft. OkiJet 2010 Service Handbook 4 - 39 Failure Analysis...

  • Page 246: Rap 06: Parallel Port Service Check

    If the test fails, replace the system board. Check the communications jumper. If the parallel cable has been replaced, and there is still a communications problem, move the communications jumper to pins 2 and 3. Failure Analysis 4 - 40 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 247: Rap 07: Power Service Check

    Check the failing part for shorts and replace as necessary. Repeat this procedure for the parallel cable and the encoder card. Check the system board. If the problem persists, replace the system board. OkiJet 2010 Service Handbook 4 - 41 Failure Analysis P/N 59269702...
  • Page 248 This page was intentionally left blank. Failure Analysis 4 - 42 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 249: Rap 08: Print Quality Service Check

    Run the test again to verify the failure. If there are even breaks in the diagonal line similar to the pattern shown in the diagram, replace the system board. 4-7-01b.pcx OkiJet 2010 Service Handbook 4 - 43 Failure Analysis P/N 59269702...
  • Page 250 Check the paper for curl and wrinkles. Check the feed rollers for wear, dirt, or looseness. Clean or replace as necessary. Check the gears for wear or binds. Clear any obstructions from the paper path. Failure Analysis 4 - 44 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 251 Uneven vertical lines can be adjusted by performing the Printhead Alignment. The Printhead Alignment is performed whenever a print cartridge is installed. The end user can perform the printhead alignment. OkiJet 2010 Service Handbook 4 - 45 Failure Analysis P/N 59269702...

  • Page 252: Rap 09: Transport Service Check

    Check the carrier guide rod. Clean the carrier guide rod. Use a clean, soft, lint-free cloth dampened with water. Wipe dry. DO NOT lubricate the rod or the carrier rod bearing surface. Failure Analysis 4 - 46 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 253 A problem with the maintenance station can cause carrier movement problems at the right margin. Perform the Maintenance Station Service Check. Refer to RAP 03 of this Service Handbook. OkiJet 2010 Service Handbook 4 - 47 Failure Analysis P/N 59269702...

  • Page 254: Tests

    General Information This section covers the tests listed below. Test Page Parallel Port Test Encoder Sensor Test End of Forms Sensor Test Initialize Error Log Printer Error Log Recovery Failure Analysis 4 - 48 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 255: Procedure

    6. The test will print. Pages will continue to print until the unit is powered OFF. 7. To end the test, power OFF the unit or unplug the printer. OkiJet 2010 Service Handbook 4 - 49 Failure Analysis P/N 59269702...

  • Page 256: Sample Test Page

    Sample Test Page 4-8-02.pcx Failure Analysis 4 - 50 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 257: Interpreting The Test Page

    These patterns are used to align the black printhead to the color printhead. The alignment must be performed whenever a print cartridge is replaced. Refer to Section 3.3 of this Service Handbook for information on the printhead alignment. OkiJet 2010 Service Handbook 4 - 51 Failure Analysis...

  • Page 258: Parallel Port Test

    If the light does not flash, the test has failed. 7. To stop the test, power OFF the printer or unplug the printer. 8. Return the jumper to its original pin position. 4-8-03b.pcx Failure Analysis 4 - 52 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 259: Parallel Port Wrap Plug

    Pins 2, 4, 6, 8, and 32 Pins 3, 5, 7, 9, and 10 Pins 13 and 31 4-8-03c.pcx Pins 11 and 14 Pins 15 and 33 Pins 34, 35, and 36 OkiJet 2010 Service Handbook 4 - 53 Failure Analysis P/N 59269702...

  • Page 260: Encoder Sensor Test

    2. Move the two pin jumper on connector J13 of the system board to the position shown below. 4-8-04a.pcx 3. Power ON the printer. 4. The test will start. 5. Manually move the carrier. Failure Analysis 4 - 54 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 261 If the problem remains, replace the printhead cable. 7. To stop the test, power OFF the printer or unplug the printer. 8. Return the jumper to its original pin position. 4-8-03b.pcx OkiJet 2010 Service Handbook 4 - 55 Failure Analysis P/N 59269702...

  • Page 262: End Of Forms Sensor Test

    If it does not, replace the system board. 6. Power OFF the unit to end the test. 7. Return the jumper to its original pin position after completing the test. 4-8-03b.pcx Failure Analysis 4 - 56 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 263: Initialize Error Log

    4. Power ON the printer. 5. The test will start. 6. To stop the test, power OFF the printer or unplug the printer. 7. Return the jumper to its original pin position. 4-8-03b.pcx OkiJet 2010 Service Handbook 4 - 57 Failure Analysis P/N 59269702...

  • Page 264: Printer Error Log Recovery

    6. Return the jumper to its original position after completing the test. 4-8-03b.pcx 7. The last error appears as a series of flashes of the Power ON light. If the Power ON light does not flash, there are no errors. Failure Analysis 4 - 58 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 265: Resistance Checks

    1. Disconnect the transport motor cable (J6) from the system board. 2. Check the resistance between the motor cable pins listed below. Pin 2 to Pin 3 8 to 18 ohms OkiJet 2010 Service Handbook 4 - 59 Failure Analysis P/N 59269702...
  • Page 266 This page was intentionally left blank. Failure Analysis 4 - 60 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 267: Appendix Aboard Diagrams

    APPENDIX A BOARD DIAGRAMS...

  • Page 269: Overview

    Test procedures are provided in Sections Three and Four of this Service Handbook. Please refer to Sections Three and Four for details on the adjustment and testing procedures mentioned in this appendix. OkiJet 2010 Service Handbook A - 1 Board Diagrams...
  • Page 270 This page was intentionally left blank. Board Diagrams A - 2 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 271: Index To Charts

    INDEX TO CHARTS Description Board Designation Section System Board A.2.01 Power Supply A.2.02 Encoder Card A.2.03 OkiJet 2010 Service Handbook A - 3 Board Diagrams P/N 59269702...

  • Page 272: System Board

    Sensor for Printhead Cable 3 for Printhead Cable 4 to Transport Motor Test Jumper to Paper Feed Motor Power ON/OFF LED Power Switch (EPROM) Communications Jumper Parallel Port A-2-01.pcx Board Diagrams A - 4 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 273 + 24 Vdc J6, Pin 2 and Ground pulse of 6 to 8 vdc as unit goes Transport Service Check through Power On Self Test J6, Pin 2 and Ground (POST) OkiJet 2010 Service Handbook A - 5 Board Diagrams P/N 59269702...
  • Page 274 Sensor for Printhead Cable 3 for Printhead Cable 4 to Transport Motor Test Jumper to Paper Feed Motor Power ON/OFF LED Power Switch (EPROM) Communications Jumper Parallel Port A-2-01.pcx Board Diagrams A - 6 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 275 Test procedures are provided in Sections Three and Four of this Service Handbook. Please refer to Sections Three and Four for details on the adjustment and testing procedures mentioned in this appendix. OkiJet 2010 Service Handbook A - 7 Board Diagrams...

  • Page 276: Power Supply

    A.2.02 Power Supply A-2-02.pcx Board Diagrams A - 8 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 277 NONE Sensors NONE Switches NONE Test Points J11, Pin 1 to Ground (Power Supply Cable) + 5 Vdc J11, Pin 3 to Ground (Power Supply Cable) + 24 Vdc OkiJet 2010 Service Handbook A - 9 Board Diagrams P/N 59269702...

  • Page 278: Encoder Card

    A.2.03 Encoder Card Pin 1 A-2-03.pcx Board Diagrams A - 10 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 279 Test procedures are provided in Sections Three and Four of this Service Handbook. Please refer to Sections Three and Four for details on the adjustment and testing procedures mentioned in this appendix. OkiJet 2010 Service Handbook A - 11 Board Diagrams...

  • Page 280: Resistance Checkpoints

    1. Disconnect the transport motor cable (J6) from the system board. 2. Check the resistance between the motor cable pins listed below. Pin 2 to Pin 3 8 to 18 ohms Board Diagrams A - 12 OkiJet 2010 Service Handbook P/N 59269702...

  • Page 281: Appendix B: Illustrated Parts Listing

    APPENDIX B ILLUSTRATED PARTS LISTING...

  • Page 283: Overview

    Use Section Four (Failure Analysis) to determine the defective part(s). Locate the part and its part number in this section. Appendix B is cross-referenced to Section Three (Maintenance). OkiJet 2010 Service Handbook B - 1 Illustrated Parts Listing P/N 59269702...

  • Page 284: Format

    Format The format for this appendix is a series of tables with diagrams. The tables contain the item reference number, the Okidata part number and Okidata control number, the part description, a comments section, and the disassembly procedure. Item Okidata P/N...

  • Page 285: Current Part Numbers

    Current Part Numbers Okidata has made every effort to include current part numbers in this Service Handbook at the time of publishing. However, technical information frequently changes. These changes often include new or modified parts, with new or modified part numbers.

  • Page 286: Definition Of Terms

    Listed below are the definitions for the comments that may appear in the Comments section of the tables. Items with the comments RSPL (Recommended Spare Parts List), Consumable, Document, or Option are available from Okidata. Items without these comments are usually not stocked. Assemblies Assemblies are parts grouped under a single description and/or part number.

  • Page 287: Option Rspl

    Okidata recommends that this part/assembly be on hand for servicing. Technical Service Bulletins Technical Service Bulletins (TSBs) are also referred to as Okidata’s monthly mail. The TSBs contain the latest information on firmware revisions, procedure changes, and technical information updates.

  • Page 288: Parts Ordering Information

    Parts Ordering Information Placing a Parts Order All authorized Okidata resellers may order spare parts and consumables for Okidata products. Orders are placed through Okidata’s Order Processing Center Department. Please refer to your Service Center Reference Guide for details on ordering parts.

  • Page 289: Service Center Reference Guide

    When a technician has successfully completed a Service Training Course for a product and the Dealer has become Service Authorized, an information package is provided to the Dealer. One item in this information package is the Okidata Service Center Reference Guide. The Okidata Service Center Reference Guide outlines the following items.
  • Page 290 This page was intentionally left blank. Illustrated Parts Listing B - 8 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 291 Paper Feed B.2.04 Electronics B.2.05 Carrier B.2.06 Carrier Transport B.2.07 Sheet Feeder B.2.08 Maintenance Station B.2.09 Packing Materials B.2.10 Consumables B.2.11 Documentation B.2.12 Service Training Kit Revision List B.2.13 OkiJet 2010 Service Handbook B - 9 Illustrated Parts Listing P/N 59269702...

  • Page 292: Printer

    B.2.01 Printer B-2-01.pcx Illustrated Parts Listing B - 10 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 293 Part numbers are subject to change. Refer to Okilink II for current part numbers and pricing information. Item Okidata P/N Description Comments Disassembly Okidata Control No. Procedure 62600101 Printer: OkiJet 2010 OkiJet 2010 Service Handbook B - 11 Illustrated Parts Listing P/N 59269702...

  • Page 294: Covers

    B.2.02 Covers 3, 10 Not Shown 2, 4, 6, 7, and 8 B-2-02.pcx Illustrated Parts Listing B - 12 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 295 Part of 5 Button 3.2.12 Part of 5 LED Lens 3.2.12 Part of 5 53074901 Cover: Rear RSPL 3.2.30 69G4118 50516901 Gutter Pad: Base Assembly RSPL 3.2.13 69G4119 OkiJet 2010 Service Handbook B - 13 Illustrated Parts Listing P/N 59269702...

  • Page 296: Frames

    B.2.03 Frames Not Shown: 12 B-2-03.pcx Illustrated Parts Listing B - 14 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 297 Frame: Carrier RSPL 3.2.04 69G4122 16 * Screw: Frame Mounting (PP) 3.2.04 69G4188 This part is included in P/N 58237001, Packet: Accessory Parts. It is an RSPL item. OkiJet 2010 Service Handbook B - 15 Illustrated Parts Listing P/N 59269702...

  • Page 298: Paper Feed

    B.2.04 Paper Feed 23 and 28 Not Shown 25, 26, 27 B-2-04.pcx Illustrated Parts Listing B - 16 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 299 Spring: Small Feed Roll (PP) 3.2.23 69G4188 32 * Screw: Paper Feed Motor Mounting 3.2.22 69G4188 (PP) This part is included in P/N 58237001, Packet: Accessory Parts. It is an RSPL item. OkiJet 2010 Service Handbook B - 17 Illustrated Parts Listing P/N 59269702...

  • Page 300: Electronics

    B.2.05 Electronics B-2-05.pcx Illustrated Parts Listing B - 18 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 301 Removing the system board resets the head to head and bidirectional printing alignments to factory defaults. The end user performs these alignments through the User Software Utility. Refer to the User’s Guide for details. OkiJet 2010 Service Handbook B - 19 Illustrated Parts Listing...

  • Page 302: Carrier

    B.2.06 Carrier Not Shown: 51 B-2-06.pcx Illustrated Parts Listing B - 20 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 303 This part is included in P/N 58237001, Packet: Accessory Parts. It is an RSPL item. An E-Ring can be used in place of a retainer spring on the left end of the carrier guide rod. OkiJet 2010 Service Handbook B - 21...

  • Page 304: Carrier Transport

    B.2.07 Carrier Transport B-2-07.pcx Illustrated Parts Listing B - 22 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 305 Tensioner: Encoder Strip (PP) 3.2.10 69G4188 58 * Cuff: Tensioner (PP) 3.2.10 69G4188 This part is included in P/N 58237001, Packet: Accessory Parts. It is an RSPL item. OkiJet 2010 Service Handbook B - 23 Illustrated Parts Listing P/N 59269702...

  • Page 306: Sheet Feeder

    B.2.08 Sheet Feeder B-2-08.pcx Illustrated Parts Listing B - 24 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 307 Spring: Pick Roll Clutch (PP) 3.2.25 69G4188 74 * Spacer (PP) 3.2.25 69G4188 This part is included in P/N 58237001, Packet: Accessory Parts. It is an RSPL item. OkiJet 2010 Service Handbook B - 25 Illustrated Parts Listing P/N 59269702...

  • Page 308: Maintenance Station

    B.2.09 Maintenance Station B-2-09.pcx Illustrated Parts Listing B - 26 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 309 1367389 One of each 77 * Screw: Maintenance Station 3.2.18 69G4188 Mounting (PP) This part is included in P/N 58237001, Packet: Accessory Parts. It is an RSPL item. OkiJet 2010 Service Handbook B - 27 Illustrated Parts Listing P/N 59269702...

  • Page 310: Packing Materials

    B.2.10 Packing Materials No picture available at press time. Illustrated Parts Listing B - 28 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 311 Okidata Control No. Procedure 58237101 Package: Field Replacement B/M 7347359 NOTE: The Field Replacement (B/M) Package includes the box, the foam cushion set, sealing tape, and an RSPL label. OkiJet 2010 Service Handbook B - 29 Illustrated Parts Listing P/N 59269702...

  • Page 312: Consumables

    B.2.11 Consumables 79 and 80 B-2-11.pcx Illustrated Parts Listing B - 30 OkiJet 2010 Service Handbook P/N 59269702...
  • Page 313 Part numbers are subject to change. Refer to Okilink II for current part numbers and pricing information. Item Okidata P/N Description Comments Disassembly Okidata Control No. Procedure 52109301 Cartridge: Black Consumable 1380620 52109302 Cartridge: Color Consumable 1380619 OkiJet 2010 Service Handbook B - 31 Illustrated Parts Listing P/N 59269702...

  • Page 314: Documentation

    To order Marketing Literature, complete an Okidata Marketing Literature Order Form. Fax the completed form to Okidata Marketing Services and Support. Obtain this form by faxing a request to Okidata Marketing Services and Support. Refer to the Course Administration Section of this Service Handbook or the Service Center Reference Guide for information on contacting Okidata.
  • Page 315 To order Marketing Literature, complete an Okidata Marketing Literature Order Form. Fax the completed form to Okidata Marketing Services and Support. Obtain this form by faxing a request to Okidata Marketing Services and Support. Refer to the Course Administration Section of this Service Handbook or the Service Center Reference Guide for information on contacting Okidata.

  • Page 316: Service Training Kit Revision List

    B.2.13 Service Training Kit Revision List P/N 58237301 OkiJet 2010 Service Training Kit Except for the user’s documentation (User’s Guide), items in the training kit are NOT available separately. Item Okidata P/N Description Comments Disassembly Okidata Control No. Refer to B.1.02...
  • Page 318 OkiJet 2010 Service Handbook P/N 59269702...

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