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Troubleshooting
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Summary of Contents for EPIC SAFETY nero
- Page 1 Integrated IP Alarm System Installation Guide V0.2 Firmware V1.0...
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Page 2: Table Of Contents
Device & Cloud Features ........................5 Pre-Installation Requirements ......................6 Setup & Installation Steps ........................6 Add User & Device on Aryo Cloud ....................6 Install Nero ............................7 Power Wiring ..........................7 Zone Wiring ........................... 7 iii. Bell Wiring ............................. 7 Siren .............................. - Page 3 Nero Terminals Description ......................16 Other Hardware Connections ..................... 16 Zone Type & Events ........................16 Siren/Strobe ............................16 PGM Automation ..........................16 Trouble Conditions & Troubleshooting ....................17 Trouble Conditions .......................... 17 Nero Troubles ..........................17 Primary Power Failure ........................17 WiFi Signal Error ..........................
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Page 4: Overview
1. Overview a. Description Nero is the world's smallest interactive take-over IP alarm system. This comprehensive system connects to our secure IoT cloud platform for sending alarms, troubles, open/close, events, and system and zone statuses. From there, all data is forwarded to the Central Monitoring Station (CMS) for immediate action. -
Page 5: Introduction
• Replace any system on the 3G network. • Upgrade and replace traditional landline systems. • New installations b. Device & Cloud Features Nero: • Compact and lightweight design. • Ethernet and Wi-Fi connectivity options. • Easy-to-install sensors and devices for flexible and hassle-free deployment. -
Page 6: Pre-Installation Requirements
• Always connect Nero to an approved power source and battery backup. • Use a relay when connecting Nero siren and the PGM to any external device with rating over 350 mA. Otherwise, it will damage the device. Refer to section 4.b for further guidance. -
Page 7: Install Nero
Install and wire Nero before powering it up. Nero terminals and their specifications are described in section 5.f. b. Install Nero Install and wire Nero before powering it up. Nero terminals and their specifications are described in section 5.f. i. Power Wiring ii. -
Page 8: High-Power Siren
2. High-power Siren For sirens with a rating of over 350 mA, a 12V DC relay and an external power source, separate from the main power source are required. iv. PGM Wiring 1. PGM - DC Power For DC door strike and strobe with a rating less than 350 mA, refer to the diagram shown below. -
Page 9: Pgm - Ac Power
If over 350 mA is required for devices such as large strobes or mag-locks, a 12V DC relay and an external power source, separate from the main power source are required. 2. PGM - AC Power For DC strobe or maglock with a rating over 350 mA, a 12V relay and a separate power source are required. -
Page 10: Pgm - Contact Closure
3. PGM - Contact Closure For any contact closure applications, use a 12V relay as shown below. c. Setup Network Connection Nero can connect to the network using Ethernet or WiFi. Refer to the configurations below, depending on the selected method. -
Page 11: Ethernet Configuration
• If the page does not pop up automatically or if you are using a computer, go to step 5 for the manual setup. 5. Manual Setup: Open a browser and type 192.168.4.1 (IP address) of Nero in the web page address input and press “go” on your phone key input or “enter” on your computer. -
Page 12: Complete Aryo Cloud Configurations
• Depending on the browser, the WiFi settings page may not close automatically. In this case, close the page manually. 9. If Nero receives the IP through DHCP and operates normally, the WiFi AP function is turned off after 10 minutes. -
Page 13: Temperature
> 50 °C High – Nero will trigger high-temperature trouble event. c. Voltage For proper operation, Nero should be powered by an approved power source within the recommended range. Different voltage levels and corresponding interpretations are listed below. Voltage (VDC) Interpretation <... -
Page 14: Led Indications
3- Could be also used when exiting the Signal Level Mode, before the duration specified in the next row ends. To select the best mounting location based on the signal level of Nero. LED Indications RSSI Signal Level LED 1 Blink 0 ~ 13... -
Page 15: Terminal Connections
Connected to a network via Green Wi-Fi Not connected to a network Green (SSID exists) Not connected to a network, Waiting for setting Wi-Fi Green SSID and password Poor signal in Wi-Fi mode Green Connecting to server Green Disconnected from server Green Communicating with server Green... -
Page 16: Nero Terminals Description
* One side of all zones must go the common ground. ii. Other Hardware Connections RF expansion port is for the future addition of more wireless capabilities to Nero. g. Zone Type & Events Zone type and CID codes for corresponding events are listed below. The type of each zone needs to be set on Aryo cloud. -
Page 17: Trouble Conditions & Troubleshooting
WiFi signal for proper functionality and would report these conditions to the Aryo cloud and CMS. 1. Power Failure If voltage rises above 14.5 V or falls below 10 V, Nero will send a trouble event to the Aryo cloud server and CMS. 2. WiFi Signal Error If WiFi is configured but there is no connection or the signal is poor, Nero will send a trouble event to the Aryo cloud server and CMS. -
Page 18: Troubleshooting
CID codes for supervisory and troubles Power WiFi Signal Error Ethernet Signal Error No Network Aryo Communication Failure High Temperature Low Temperature Fire Zone Trouble b. Troubleshooting Trouble Category Trouble Indication Solution Voltage below 10 V or First LED blinks Check the output voltage of the Primary Power Failure above 14.5 V... - Page 19 Ambient temperature Check ambient being First blinks temperature, identify the cause High/Low Temperature operating range quickly. of the temperature abnormality, Nero. and eliminate the cause. Check resistor Fire Zone Trouble Issue with EOL resistor. connection. Disconnect reconnect the resistor.
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Page 20: Specifications
9. Specifications HARDWARE Nero Dimensions 115mm*70mm*26.7mm Weight Operating temperature -5°C to 50°C Humidity Input power External Input voltage 10-14 VDC Operating voltage 6-20 VDC Mounting 2 screw holes Siren current tolerance 350 mA PGM current tolerance 350 mA Ethernet (without fire zone): 51 mA... -
Page 21: Warranty
10. Warranty a. Product Warranty Subject to the limitations set forth herein and in Epic’s warranty policy document, Epic warrants that the Products sold by it to its authorized dealers shall be free, under normal use and service, from defects in material and workmanship for a period of twelve (12) months from the date of purchase. -
Page 22: Limitations Of Liability
All Epic’s services and information provided by Epic are offered on an “as is" basis. Epic shall not be held liable for any disruptions, errors, delays, or inaccuracies in the provision of its services, including the Aryo cloud and app. Occasional interruptions, maintenance periods, and technical issues may occur, and Epic shall not be responsible for any resulting damages or losses. - Page 23 Support Center via telephone. The Technical Support Center will provide troubleshooting assistance and if they find the product to be defective, will issue an RMA number. The RMA number must be displayed on the outside packaging of the returned item. Transportation charge, if any, incurred in connection with the return of a defective item to Epic shall be borne by the customer.
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