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Troubleshooting
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Summary of Contents for EPIC SAFETY nova
- Page 1 Integrated LTE Alarm System Installation Guide V0.2 Firmware V1.0...
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Page 2: Table Of Contents
Performance Guide ..........................11 Signal Level ............................11 Temperature ........................... 11 Voltage ............................11 Button Functions ..........................12 LED Indications ..........................13 Terminal Connections ........................13 Nova Terminals Description ......................14 Other Hardware Connections ..................... 14 Zone Type & Events ........................14... - Page 3 Siren/Strobe ............................15 PGM Automation ..........................15 Trouble Conditions & Troubleshooting ....................15 Trouble Conditions .......................... 15 Nova Troubles ..........................15 Primary Power Failure ........................15 Network Signal ..........................15 No Cellular Service .......................... 16 SIM Card Error ..........................16 Aryo Communication Failure ......................
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Page 4: Overview
1. Overview a. Description Nova is the world's smallest interactive take-over LTE alarm system. This comprehensive system connects to our secure IoT cloud platform for sending alarms, troubles, open/close, events, and system and zone statuses. From there, all data is forwarded to the Central Monitoring Station (CMS) for immediate action. -
Page 5: Introduction
• Replace any system on the 3G network. • Upgrade and replace traditional landline systems. • New installations b. Device & Cloud Features Nova: • Compact and lightweight design. • LTE connectivity. • Easy-to-install sensors and devices for flexible and hassle-free deployment. -
Page 6: Pre-Installation Requirements
• Always connect Nova to an approved power source and battery backup. • Use a relay when connecting Nova siren and the PGM to any external device with a rating over 350 mA. Otherwise, it will damage the device. Refer to section 4.b for further guidance. -
Page 7: Power Wiring
Power Wiring ii. Zone Wiring Except for the fire zone (zone 7), all zones are normally closed (NC) with no EOL resistor. iii. Bell Wiring 1. Siren If the siren rating is less than 350 mA, it can share the external power with the system and no relay is required. -
Page 8: High-Power Siren
2. High-power Siren For sirens with a rating of over 350 mA, a 12V DC relay and an external power source, separate from the main power source are required. iv. PGM Wiring 1. PGM - DC Power For DC door strike and strobe with a rating less than 350 mA, refer to the diagram shown below. -
Page 9: Pgm - Ac Power
If over 350 mA is required for devices such as large strobes or mag-locks, a 12V DC relay and an external power source, separate from the main power source are required. 2. PGM - AC Power For DC strobe or maglock with a rating over 350 mA, a 12V relay and a separate power source are required. -
Page 10: Pgm - Contact Closure
3. PGM - Contact Closure For any contact closure applications, use a 12V relay as shown below. c. Complete Aryo Cloud Configurations Complete Nova configurations on the Aryo cloud. For further information, refer to our dealer portal. -
Page 11: Configure User's Mobile App
-5 °C to 50 °C Normal > 50 °C High – Nova will trigger high-temperature trouble event. c. Voltage For proper operation, Nova should be powered by an approved power source within the recommended range. Different voltage levels and corresponding interpretations are listed below. -
Page 12: Button Functions
13.1 – 14.5 Good > 14.5 High voltage - Nova will trigger power trouble event. d. Button Functions Nova button is used for a few functions according to the table below: Button Press Function Function Use Duration time LED Indicators... -
Page 13: Led Indications
When a device is reused for a 15 sec Reset SSL new client or moved to a new Immediately Alternate blinking location. e. LED Indications Fast On-1 Condition Status LED Color On Off 1 blink 2 blinks blink blink DC power on DC power off Power Device not registered... -
Page 14: Nova Terminals Description
* One side of all zones must go the common ground. ii. Other Hardware Connections RF expansion port is for future addition of more wireless capabilities to Nova. g. Zone Type & Events Zone type and CID codes for corresponding events are listed below. The type of each zone... -
Page 15: Siren/Strobe
Aryo cloud and CMS. 1. Power Failure If voltage rises above 14.5 V or falls below 10 V, Nova will send a trouble event to the Aryo cloud server and CMS. 2. Network Signal... -
Page 16: No Cellular Service
3. No Cellular Service If Nova cannot connect to the cellular tower (RSSI is sent as 0 or 99), Nova will send a trouble event to the Aryo cloud server and CMS. 4. SIM Card Error If there is an issue with SIM card detection by Nova, it will send a trouble event to the Aryo cloud server and CMS. - Page 17 1. Make sure the antenna is quickly. connected properly. Network Signal Poor signal 2. Second LED blinks 2. Move the antenna or Nova slowly, one at a to a place where the LTE signal time. is well received. Check if the signal level is acceptable.
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Page 18: Specifications
9. Specifications Hardware Nova Dimensions 120 mm*70 mm*26.7 mm Weight 82 g Operating temperature -5°C to 50°C Humidity Input power External Input voltage 10-14 VDC Operating voltage 6-20 VDC Mounting 2 screw holes Siren current tolerance 350 mA PGM current tolerance... -
Page 19: Warranty Update
dealer only and is therefore non-transferable, non-assignable, and is voided when the Warranted Product is transferred to another party. For more detailed information on Epic’s warranty policy, refer to the Warranty Policy document. Warranty Update Epic reserves the right to update or modify the terms and conditions of its warranty at any time, without prior notice. -
Page 20: Repair Under Warranty
or related to the use of Epic’s services, the use or performance of any product, whether based on contracts, tort (including negligence), or any other legal theory, even if Epic has been advised of the possibility of such damages. Epic shall not be liable for any loss and/or damage to the user’s premises and the contents thereof, any injury or death to any person, any failure of the system to function, any error in performance, any inaccuracies or issues in transmission, reception, or handling by the recipient of any alarm signal to react properly, for any reason whatsoever, and such... - Page 21 is made after the warranty period, the cost of repair by Epic, including all shipping fees, shall be paid by the customer. Claim for damaged products or shortages when shipment arrived must be made by the customer immediately. If any goods are damaged on shipment arrival, it must be noted on the carrier’s waybill prior to signing.
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