HP Pavilion dv6 Entertainment PC Maintenance And Service Manual
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HP Pavilion dv6 Entertainment PC Maintenance And Service Manual

HP Pavilion dv6 Entertainment PC Maintenance And Service Manual

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HP Pavilion dv6 Entertainment PC
Maintenance and Service Guide

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Summary of Contents for HP Pavilion dv6 Entertainment PC

  • Page 1 HP Pavilion dv6 Entertainment PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................8 Finding your hardware and software information ................. 8 Display ........................... 9 Buttons, speakers, and fingerprint reader (select models only) ............10 Keys ............................. 11 Lights ............................ 13 TouchPad ..........................
  • Page 6 Electrostatic discharge damage ..............41 Packaging and transporting guidelines ........43 Component replacement procedures ..................45 Service tag ......................45 Battery ........................46 Hard drive ......................47 RTC battery ......................50 Memory module ...................... 51 WLAN module ......................52 Optical drive ......................54 Keyboard .......................
  • Page 7 Restoring specific files .................... 106 Restoring specific files using Windows Backup and Restore ......106 Recovering the original system using HP Recovery Manager ........106 What you need to know ................107 Recovering using HP Recovery partition (select models only) ......107 Recovering using the recovery media ............
  • Page 8 viii...

  • Page 9: Product Description

    Computer models equipped with equipped with an AMD processor an Intel processor √ √ Product Name HP Pavilion dv6 Entertainment PC ● √ Processors AMD® A10-4600M 3.20-GHz processor (4.0-MB L2 cache, 1600-MHz DDR3, quad core, 35 W) ● AMD A8-4500M 2.80-GHz processor (4.0-MB L2 cache, 1600-MHz DDR3,...
  • Page 10 Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor ● √ Intel® Core i7-3820QM 2.70-GHz processor (8.0-MB L3 cache, 45 W) ● Intel Core i7-3720QM 2.60-GHz processor (6.0-MB L3 cache, 45 W) ● Intel Core i7-3612QM 2.10-GHz processor (6.0-MB L3 cache, 35 W) ●...
  • Page 11 Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor √ Internal graphics: ● Intel HD Graphics 4000 (on computer models equipped with an Intel Core i7/ i5/i3 3000-series processor) ● Intel HD Graphics 3000 (on computer models equipped with an Intel Core i7/ i5/i3 2000-series processor) Switchable discrete graphics:...
  • Page 12 Category Description Computer models Computer models equipped with equipped with an AMD processor an Intel processor √ √ Memory Two customer-accessible/upgradable memory module slots DDR3-1600-MHz dual channel support Supports up to 16384-MB system RAM Supports the following system RAM configurations: ●...
  • Page 13 Audio and video HD audio Beats audio Quad speakers Subwoofer Supports Microsoft Premium requirements HP TrueVision HD webcam (fixed, no tilt with activity LED; 1280×720 by 30 frames per second) Two dual array, digital microphones with appropriate beam-forming, echo-cancellation, noise-reduction software √...
  • Page 14 √ √ Keyboard/pointing Full-size (15.6-in.), Island-style, with devices numeric keypad Taps enabled by default √ √ Power requirements 90-W HP Smart AC adapter (RC, V, PFC, 3- wire) 65-W HP Smart AC adapter (RC, V, 3-wire) Chapter 1 Product description...
  • Page 15 AMD processor an Intel processor √ 120-W slim AC adapter (RC, V, PFC, 3-wire) 90-W HP Smart AC adapter (RC, V, PFC, EM, 3-wire) 65-W HP Smart AC adapter (RC, V, EM, 3- wire) √ √...

  • Page 16: External Component Identification

    External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including optical drives, solid-state drives (SSDs), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Chapter 2 External component identification...

  • Page 17: Display

    Send and receive wireless signals to communicate with WLANs. Internal microphones (2) Record sound. HP TrueVision HD webcam Records video, captures still photographs, allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs >...

  • Page 18: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Item Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 19: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the key or the key. Windows logo key Displays the Windows Start menu. Enables or disables Beats Audio when pressed in combination with the key.
  • Page 20 Item Component Description num lock Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function of an external keypad (selected at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is...

  • Page 21: Lights

    Lights Item Component Description ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation.

  • Page 22: Touchpad

    Item Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Fingerprint reader light (select models only) White: The fingerprint was read. ● Amber: The fingerprint was not read. TouchPad Item Component Description TouchPad on/off button...

  • Page 23: Front

    Front Component Description Digital Media slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● Ultra High Speed MultiMediaCard (UHS/MMC) Front...

  • Page 24: Left Side

    Left side Item Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. External monitor port Connects an external VGA monitor or projector.

  • Page 25: Right Side

    Off: The computer is off or in Hibernation. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard Protection, see the HP Notebook Reference Guide.

  • Page 26: Rear

    Item Component Description Power connector Connects an AC adapter. (10) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

  • Page 27: Bottom

    Bottom Item Component Description Battery bay Holds the battery. Battery release latch Releases the battery from the battery bay and opens the service cover. Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog Chapter 3 Illustrated parts catalog...

  • Page 29: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Description Function Product name This is the product name affixed to the front of the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.

  • Page 30: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 31 Item Component Spare part number 15.6-in display assembly (includes display panel cable, 2 WLAN antenna transceivers and cables, and webcamera/microphone module and cable) For use on all computer models: 15.6-in, AntiGlare, FHD display assembly in aluminum finish 682066-001 15.6-in, BrightView, HD display assembly in aluminum finish 682065-001 For use only with computer models equipped with an Intel processor: 15.6-in, AntiGlare, FHD display assembly in aluminum finish (for use only on computer...
  • Page 32 Item Component Spare part number For use only on computer models equipped with an Intel processor in India 682082-D61 For use only on computer models equipped with an Intel processor in Israel 682082-BB1 For use only on computer models equipped with an Intel processor in Italy 682082-061 For use on all computer models in Japan 682082-291...
  • Page 33 Item Component Spare part number For use only on computer models equipped with the AMD A70M chipset and the AMD 682181-001 RadeonT HD 7670M graphics subsystem (includes 1.0-GB of discrete video memory) For use only on computer models equipped with the AMD A70M chipset and a 682180-001 graphics subsystem with UMA video memory For use only on computer models equipped with the Intel 650M chipset, a 45-...
  • Page 34 Item Component Spare part number Intel Core i7-2670QM 2.20-GHz processor (6.0-MB L3 cache, 45 W) 665116-001 Intel Core i5-3210M 2.50-GHz processor (3.0-MB L3 cache, 35 W) 680645-001 Intel Core i5-2450M 2.50-GHz processor (3.0-MB L3 cache, 35 W) 676359-001 Intel Core i3-3110M 2.30-GHz processor (3.0-MB L3 cache, 35 W) 682417-001 Intel Core i3-2370M 2.40-GHz processor (3.0-MB L3 cache, 35 W) 677152-001...
  • Page 35 Item Component Spare part number 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 7200-rpm, 9.5-mm 634925-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 7200-rpm, 9.5-mm 641672-001 For use only on computer models equipped with an AMD processor: 1-TB, 5400-rpm, 12.7-mm 638974-001 320-GB, 5400-rpm, 9.5-mm 645193-001 For use only on computer models equipped with an Intel processor:...

  • Page 36: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 682052-001 Webcamera/microphone module 682105-001 Display panel: 15.6-in, AntiGlare, FHD display panel 682090-001 15.6-in, BrightView, HD display panel 682089-001 Display Hinge Kit (includes left and right hinges and brackets) 682064-001 Display panel cable: Display panel cable for use only on computer models equipped with an FHD 682055-001 display assembly...

  • Page 37: Mass Storage Devices

    Item Component Spare part number Display enclosure: In aluminum finish (for use on all computer models) 682047-001 In magenta finish (for use only on computer models equipped with an Intel processor) 685736-001 Display Screw Kit 682093-001 Mass storage devices Item Component Spare part number Hard drive (does not include the hard drive bracket, hard drive connector cable, or screws)

  • Page 38: Miscellaneous Parts

    Component Spare part number AC adapter: For use on all computer models: 90-W HP Smart AC adapter (RC, V, PFC, 3-wire) 609940-001 65-W HP Smart AC adapter (RC, V, 3-wire) 609939-001 For use only on computer models equipped with an Intel processor:...
  • Page 39 Component Spare part number 120-W slim AC adapter (RC, V, PFC, 3-wire) 645156-001 90-W HP Smart AC adapter (RC, V, PFC, EM, 3-wire) 609947-001 65-W HP Smart AC adapter (RC, V, EM, 3-wire) 609948-001 Power cord (3-pin, black, 1.83-m): For use on all computer models:...

  • Page 40: Sequential Part Number Listing

    609940-001 90-W HP Smart AC adapter for use on all computer models (RC, V, PFC, 3-wire) 609947-001 90-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (RC, V, PFC, EM, 3-wire) 609948-001 65-W HP Smart AC adapter for use only on computer models equipped with an Intel processor (RC,...
  • Page 41 Spare part number Description 622643-001 320-GB, 5400-rpm hard hard for use only on computer models equipped with an Intel processor (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number 682063-001.
  • Page 42 Spare part number Description 669299-001 500-GB, 5400-rpm hard hard for use on all computer models (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number 682063-001.
  • Page 43 Spare part number Description 682054-001 Display panel cable for use only on computer models equipped with an HD display assembly 682055-001 Display panel cable for use only on computer models equipped with an FHD display assembly 682056-001 Display panel cable for use only on computer models equipped with an HD display assembly and an Intel processor 682057-001 Display panel cable for use only on computer models equipped with an FHD display assembly and...
  • Page 44 Spare part number Description 682082-031 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in the United Kingdom (includes keyboard cable) 682082-041 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Germany (includes keyboard cable) 682082-051 Keyboard in black finish without backlight for use only on computer models equipped with an...
  • Page 45 Spare part number Description 682082-BA1 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Slovenia (includes keyboard cable) 682082-BB1 Keyboard in black finish without backlight for use only on computer models equipped with an Intel processor in Israel (includes keyboard cable) 682082-BG1 Keyboard in black finish without backlight for use only on computer models equipped with an...
  • Page 46 Spare part number Description 682169-001 System board for use only on computer models equipped with the Intel 630M chipset, a 35- W processor, and a graphics subsystem with discrete video memory (includes 1.0-GB of graphics subsystem with discrete video memory and replacement thermal material) 682170-001 System board for use only on computer models equipped with the Intel 630M chipset, a 45- W processor, and a graphics subsystem with discrete video memory (includes 2.0-GB of graphics...
  • Page 47 Spare part number Description 682417-001 Intel Core i3-3110M 2.30-GHz processor (3.0-MB L3 cache, 35 W; includes replacement thermal material) 684506-001 750-GB, 7200-rpm hard hard for use only computer models equipped with an Intel processor (SATA, 9.5-mm, does not include hard drive connector cable, hard drive bracket, or screws) NOTE: The hard drive connector cable, hard drive bracket, and screws are included in the Hard Drive Hardware Kit, spare part number 682063-001.

  • Page 48: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 49: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 50 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 51: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 52 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 53: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 77 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

  • Page 54: Battery

    Battery Description Spare part number 9-cell, 100-Wh, 3.0-Ah, Li-ion battery 672412-001 6-cell, 62-Wh, 2.8-Ah, Li-ion battery 671731-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 55: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive connector cable, hard drive bracket, or screws. These components are included in the Hard Drive Hardware Kit, spare part number 682063-001. Description Spare part number For use on all computer models: 750-GB, 7200-rpm, 9.5-mm 633252-001...
  • Page 56 Remove the service cover (3). The service cover is available using spare part number 682088-001. Disconnect the hard drive connector cable (1) from the system board. Remove the two Phillips PM2.5×3.5 screws (2) that secure the hard drive to the computer. Use the tab to slide the hard drive (3) to the left, and then remove the hard drive.
  • Page 57 If it is necessary to replace the hard drive screws (1), hard drive bracket (2), or hard drive connector cable (3), remove and replace the components. The hard drive screws, hard drive bracket, and hard drive connector cable are available in the Hard Drive Hardware Kit, spare part number 682063-001.

  • Page 58: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided tape) 682091-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 59: Memory Module

    Memory module Description Spare part number 8-GB memory module (PC3, 12800, 1600-MHz) 670034-001 4-GB memory module (PC3, 12800, 1600-MHz) 641369-001 2-GB memory module (PC3, 12800, 1600-MHz) 652972-001 Before removing the memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 60: Wlan Module

    WLAN module Description Spare part number For use with all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros WB225 802.11b/g/n 1×1 Bluetooth Combo Adapter 675794-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Intel Centrino Advanced-N 6230 WLAN module 670691-001...
  • Page 61 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 62: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray Disc ROM with SuperMulti DVD±R/RW Double-Layer Drive 682084-001 Blu-ray Disc R/RW with SuperMulti Drive 682085-001 DVD±RW Double-Layer with SuperMulti Drive 682083-001 Before removing the optical drive, follow these steps: Turn off the computer.
  • Page 63 Remove the optical drive (3) from the computer. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the optical drive bezel.
  • Page 64 Remove the two Phillips PM2.0×3.5 screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Chapter 4 Removal and replacement procedures...

  • Page 65: Keyboard

    Keyboard Description Spare part number Keyboard with backlight (includes backlight cable): For use on all computer models in the United States 682081-001 For use only on computer models equipped with an Intel processor in Saudi Arabia 682081-171 For use only on computer models equipped with an Intel processor in Belgium 682081-A41 For use only on computer models equipped with an Intel processor in the Netherlands 682081-B31...
  • Page 66 Description Spare part number For use only on computer models equipped with an Intel processor in Thailand 682082-281 For use only on computer models equipped with an Intel processor in Turkey 682082-141 For use only on computer models equipped with an Intel processor in the United Kingdom 682082-031 For use on all computer models in the United States 682082-001...
  • Page 67 Insert a thin tool into the opening in the optical drive bay, and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then swing the keyboard (2) up and forward until it rests upside down on the palm rest.
  • Page 68 Remove the keyboard (5). Reverse this procedure to install the keyboard. Chapter 4 Removal and replacement procedures...

  • Page 69: Top Cover

    Top cover Description Spare part number Top cover (includes TouchPad and cable) 682101-001 Before removing the top cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 70 Remove the three Phillips PM2.5×5.5 screws that secure the top cover to the computer. Remove the nine Phillips PM2.5×3.5 screws that secure the top cover to the computer. Turn the computer right side up, with the front toward you. Open the computer. Release the corresponding ZIF connectors, and then disconnect the following cables from the system board: (1) Power button board cable...
  • Page 71 Remove the three Phillips PM2.5×5.5 screws that secure the top cover to the computer. Lift the rear edge of the top cover (1) until the left and right sides have disengaged from the base enclosure. Remove the top cover (2). CAUTION: Be careful not to damage the thin section of the base enclosure (3) around the optical drive bay when removing the top cover.

  • Page 72: Top Speakers

    Top speakers Description Spare part number Top speakers (include speaker cables) 682095-001 Before removing the top speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 73: Power Button Board

    Remove the top speakers (4). Reverse this procedure to install the top speakers. Power button board Description Spare part number Power button board (includes cable) 682086-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 74: Fingerprint Reader Board

    Remove the power button board: Turn the top cover upside down, with the front toward you. Detach the power button board cable (1) from the top cover. (The power button board cable is attached to the top cover double-sided tape.) Remove the two Phillips PM2.0×4.0 screws (2) that secure the power button board to the top cover.

  • Page 75: Touchpad Button Board

    Keyboard (see Keyboard on page Top cover (see Top cover on page Remove the fingerprint reader board: Turn the top cover upside down, with the front toward you. Detach the fingerprint reader board cable from the top cover. (The fingerprint reader board cable is attached to the top cover with double-sided tape.) Remove the Phillips PM2.5×3.5 screw (2) that secures the fingerprint reader board bracket to the top cover.
  • Page 76 Disconnect all external devices from the computer. Remove the battery (see Battery on page 46), and then remove the following components: Hard drive (see Hard drive on page Optical drive (see Optical drive on page Keyboard (see Keyboard on page Top cover (see Top cover on page Remove the TouchPad button board:...
  • Page 77 Slide the TouchPad button board bracket (3) up and away from the top cover until the tabs (4) on the front edge of the bracket disengage from the top cover. Remove the two Phillips PM2.5×3.5 screws (1) that secure the TouchPad button board to the top cover.

  • Page 78: Solid-State Drive

    Solid-state drive Description Spare part number 160-GB solid-state drive for use on all computer models 682098-001 32-GB solid-state drive for use only on computer models equipped with an Intel processor 682099-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 79 Remove the solid-state drive by pulling the drive away from the slot at an angle (2). NOTE: The solid-state drive is designed with a notch to prevent incorrect installation into the solid-state drive slot. Reverse this procedure to install the solid-state drive. Component replacement procedures...

  • Page 80: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers 685348-001 (for use on computer models equipped with an AMD processor) and 682100-001 (for use on computer models equipped with an Intel processor).
  • Page 81 Before removing the system board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 82 Disconnect the subwoofer cable (2) from the system board. Turn the computer right side up, with the front toward you. Open the computer. Disconnect the following cables from the system board: (1) Display speakers cable (2) Top speakers passthrough cable (3) Optical drive connector cable (4) Display panel cable Chapter 4 Removal and replacement procedures...
  • Page 83 Detach the display panel cable (5) from the heat sink. (The display panel cable is attached to the heat sink with double-sided tape.) Disconnect the USB board cable (1) from the system board. Disconnect the power connector cable (2) from the system board. Component replacement procedures...
  • Page 84 Remove the three Phillips PM2.5×5.5 screws (1) that secure the system board to the base enclosure. Reverse this procedure to install the system board. Chapter 4 Removal and replacement procedures...

  • Page 85: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit include replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part numbers 685348-001 (for use on computer models equipped with an AMD processor) and 682100-001 (for use on computer models equipped with an Intel processor).
  • Page 86 Remove the fan/heat sink assembly: Turn the system board upside down, with the front toward you. NOTE: Steps 2 and 3 apply to computer models equipped with a graphics subsystem with discrete memory. See steps 4 and 5 for fan/heat sink assembly removal information for computer models equipped with a graphics subsystem with UMA memory.
  • Page 87 Following the 1, 2, 3, 4 sequence stamped into the fan/heat sink assembly, loosen the four captive Philllips screws (2) that secure the fan/heat sink assembly to the system board, and then remove the fan/heat sink assembly (3). NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach it.
  • Page 88 NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory.
  • Page 89 NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the fan/heat sink assembly.

  • Page 90: Processor

    Processor NOTE: This section applies only to computer models equipped with an Intel processor. NOTE: The processor spare part kit include replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 682100-001. Description Spare part number Intel Core i7-3820QM 2.70-GHz processor (8.0-MB L3 cache, 45 W) 681284-001...

  • Page 91: Usb Board

    Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. USB board Description Spare part number...

  • Page 92: Subwoofer

    Remove the USB board: Disconnect the USB board cable (1) from the system board. Remove the Phillips PM2.5×5.5 screw (2) that secures the USB board to the base enclosure. Remove the USB board (3). Reverse this procedure to install the USB board. Subwoofer Description Spare part number...
  • Page 93 Top cover (see Top cover on page USB board (see USB board on page Remove the subwoofer: Disconnect the subwoofer cable (1) from the bottom of the system board. Disconnect the top speakers passthrough cable (2) from the system board. Release the subwoofer cable (3) and the top speakers passthrough cable (4) from the clips and routing channel built into the base enclosure.

  • Page 94: Power Connector Cable

    Power connector cable NOTE: The power connector cable spare part kit includes the bracket. Description Spare part number For use only on computer models equipped with a 120-W AC adapter 682059-001 For use only on computer models equipped with a 90-W or 65-W AC adapter 682058-001 Before removing the power connector cable, follow these steps: Turn off the computer.

  • Page 95: Optical Drive Connector Cable

    Release the power connector (5) from the clip built into the base enclosure. Remove the power connector cable. Reverse this procedure to install the power connector cable. Optical drive connector cable NOTE: The optical drive connector cable is included in the optical drive spare part kit. See Optical drive on page 54 for optical drive spare part number information.

  • Page 96: Display Assembly

    Remove the optical drive connector (3). Reverse this procedure to install the optical drive connector cable. Display assembly NOTE: The display assembly spare part kit includes the display panel cable, 2 WLAN antenna transceivers and cables, and the webcamera/microphone module and cable. Description Spare part number For use on all computer models:...
  • Page 97 Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 98 Remove the display assembly (2). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the display bezel screw cover (1) and the two Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The display bezel screw cover is available in the Display Screw Kit, spare part number 682093-001.
  • Page 99 Remove the display bezel (6). The display bezel is available using spare part number 682052-001. If it is necessary to replace the display panel: Remove the four Phillips PM2.0×4.4 screws (1) that secure the display panel to the display enclosure. Lift the top edge of the display panel (2) until the webcamera/microphone module connector is accessible.
  • Page 100 Disconnect the webcamera/microphone module cable (3) from the webcamera/ microphone module. Release the display panel cable from the clip built into display enclosure (1) near the left hinge area. Remove the display panel (2) from the display enclosure. The display panel is available using spare part numbers 682090-001 (for use only on computer models equipped with a 15.6-in, AntiGlare, FHD display assembly) and 682089-001 (for use only on computer models equipped with a 15.6-in, BrightView, HD display assembly).
  • Page 101 If it is necessary to replace the display panel cable: CAUTION: Be sure the work surface is clear of all tools, screws, and computer components before turning the display panel upside down on the work surface. Turn the display panel upside down, with the top edge toward you. Release the adhesive support strip (1) that secures the display panel cable connector to the display panel.
  • Page 102 Remove the webcamera/microphone module (2) from the display enclosure. The webcamera/microphone module is available using the following spare part number 682105-001. If it is necessary to replace the hinges: Remove the four Phillips PM2.0×4.4 screws (1) that secure the hinges to the display enclosure.
  • Page 103 Remove the display speakers (2) from the display enclosure. The display speakers are available using spare part number 682096-001. If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) Release the wireless antenna cables from the clips (2) built into the display enclosure.

  • Page 104: Setup Utility (Bios) And System Diagnostics

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 105: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing +esc (if you are already in Windows) or by using Setup Utility (BIOS).

  • Page 106: Using System Diagnostics

    Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 107: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 37.8 cm 14.88 in Depth 24.7 cm 9.72 in Height (front to back) 2.94 to 3.25 cm 1.16 to 1.28 in Weight 2.57 kg 5.66 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A – 65 W 19 V dc @ 4.74 A –...

  • Page 108: 15.6-Inch Display Specifications

    15.6-inch display specifications Metric U.S. Dimensions Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical: UWVA, FHD, AntiGlare) or 200 nits (typical: SVA, HD, BrightView) Pixel resolution Pitch...

  • Page 109: Hard Drive Specifications

    Hard drive specifications 1-TB* 750-GB** 640-GB** 500-GB** 320-GB** Dimensions Height 12.7 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm and 7.0 mm Length 100.2 mm 100.2 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight...

  • Page 110: Backing Up, Restoring, And Recovering

    After you successfully set up the computer, you should create recovery discs or a recovery flash drive using HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a system recovery should the hard drive become corrupted. A system recovery reinstalls the original operating system, and then configures the settings for the default programs.

  • Page 111: Creating The Recovery Media

    ● If necessary, you can exit the program before you have finished creating the recovery media. The next time you open HP Recovery Manager, you will be prompted to continue the process. Creating the recovery media Select Start and type recovery in the search field. Select Recovery Manager from the list.

  • Page 112: Creating A System Restore Point

    Creating a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Click Create, and follow the on-screen instructions. To restore, see the “Restoring to a previous system restore point” section in this chapter. Backing up system and personal information Your computer stores information that is important to you, such as files, emails, and photos, and you will want to keep that information even if you download a virus or the system stops working properly.

  • Page 113: What You Need To Know

    What you need to know ● You can back up your information to an optional external hard drive, a flash drive, a network drive, or discs. ● Connect the computer to AC power during backups. ● Allow enough time for the backup. Depending on files sizes, it may take more than an hour. ●...

  • Page 114: Restoring And Recovery

    Bin, or if files become corrupt, restoring specific files is useful. Restoring specific files is also useful if you ever choose to recover the original system using HP Recovery Manager. You can only restore specific files that you have backed up before.

  • Page 115: What You Need To Know

    Recovering using HP Recovery partition (select models only) The HP Recovery partition (select models only), allows you to restore your system without the need for recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is still working.

  • Page 116: Recovering Using The Recovery Media

    Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See the “Changing the computer boot order” section in this chapter.

  • Page 117: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 118: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden SEMKO Switzerland Taiwan...

  • Page 119: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 120: Index

    Index buttons display bezel AC adapter light 17 optical drive eject button 17 removal 90 AC adapter, spare part numbers power 10 spare part number 28, 34, 91 30, 32, 33 TouchPad 14 display enclosure, spare part Action keys 11 TouchPad on/off 14 numbers 29, 34, 39 antenna...
  • Page 121 microphone 16 monitor port 16 fan/heat sink assembly network 16 mute light 13 removal 77 RJ-45 16 spare part numbers 26, 35, network jack 16 38, 77 key components 11 num lock key 12 fingerprint reader board keyboard removal 66 product description 6 spare part number 24, 35, 66 operating system, product...
  • Page 122 power cord TouchPad button board set requirements 109 Screw Kit, spare part number 31, removal 67 spare part numbers 31, 32 spare part number 24, 38, 67 power light 13, 17 security cable slot 18 TouchPad components 14 power requirements, product security, product description 7 TouchPad light 14 description 6...

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