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ISG S500 DT Plus Series User Manual

Direct thermal barcode printer
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S500 DT Plus Series
Direct Thermal Barcode Printer
User's Guide
Doc #120547
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Summary of Contents for ISG S500 DT Plus Series

  • Page 1 S500 DT Plus Series Direct Thermal Barcode Printer User’s Guide Doc #120547...

  • Page 3: Table Of Contents

    Contents 1. Introduction ..................... 1 2. Getting Started ..................1 2.1 Unpacking and Inspection ..............1 2.2 Equipment Checklist ................1 2.3 Printer Parts ..................3 2.3.1 Front View ..................3 2.3.2 Rear View ..................3 3 Setup ......................3 3.1 Setting Up the Printer ................3 3.2 Loading Media Stock ................

  • Page 4: Introduction

    1. Introduction Thank you for purchasing the ISG S500 DT PLUS Direct Thermal Bar Code Printer. Although the printer takes only a small amount of space, it delivers reliable, superior performance. This printer provides direct thermal printing at user selectable speeds of: 2.0, 3.0, 4.0 or 5.0 inches per second.
  • Page 5 Optional Configurations ◼ Peel off module assembly. ◼ Guillotine cutter Full cut: Paper thickness: 0.06~ 0.19mm, 500,000 cuts Partial cut: Paper thickness: 0.06~0.12mm, 500,000 cuts Paper thickness: 0.19mm 200,000 cuts ◼ Main board integrated with internal Ethernet ◼ Internal Ethernet print server module Accessories ◼...

  • Page 6: Printer Parts

    2.3 Printer Parts 2.3.1 Front View Clear Window Top Cover LED Indicator Feed Button Label Opening Top Cover Open Lever Backing Paper Opening Front Panel Fig.1 Top Front View 2.3.2 Rear View 1. USB Interface 2. Centronics Interface 3. RS-232C DB-9 Interface 4.

  • Page 7: Loading Media Stock

    4 Plug the DC power cord into the power jack at the rear of the printer, and then plug the AC power cord into a properly grounded receptacle. Plug Power Switch Centronics Power Jack RS-232C Power Supply Power Cord Fig. 5 Attach a power supply to a printer 3.2 Loading Media Stock 1.
  • Page 8 4. Feed the media (printing side face up) under the Teflon bar and through the support guides. The media should come to rest outside the printer. Refer to Fig #7. 5. Adjust the black center-biased media guides in or out by turning the adjustment knob so they are slightly touching the edges of the media/backing.

  • Page 9: Peel-Off Module Installation (Option)

    Peel-Off Module Installation (Option) Open the top cover. Remove the 6 screws in the lower inner cover. Screws Screws Turn over the printer. Remove two screws located near the top cover hinge. Remove screw Remove screw...
  • Page 10 Remove the screw at memory card cover. Screw Separate the top, inner, and the lower cover. Lower inner cover Lower cover Thread the cable red connector through the inner cover opening located near the front of the printer. Insert the red cable connector into location JP17 (S500 DT) / JP19 (S500 DT PLUS) on the main board.
  • Page 11 Peel-off module assembly Install (2-places) one side at a time. Gently push the peel-off panel to lock onto the lower inner cover. Reassemble parts in reverse procedures after installing the module.

  • Page 12: Loading Labels For Peel-Off Mode (Option)

    3.4 Loading Labels for Peel-off Mode (Option) 1. Open the peel-off module by pulling it forward. Peel-off Roller Peel-off Panel Fig. 9 Open the peel-off panel 2. Thread the label, printing side facing up, through the support guides. 3. Thread the label through the liner opening, which is beneath the roller. 4.

  • Page 13: External Media Roll Mount Installation (Option)

    6. Close the top cover. Fig. 11 Label loaded completely in peel-off mode 3.5 External Media Roll Mount Installation (Option) 1. Attach an external media roll mount on the bottom of the printer. 2. Install a roll of media on the external roll mount. Media External Media Roll Mount...
  • Page 14 3. Feed the media (printing side face up) into the external opening located at the rear of the printer and then through the media guides. External Media Feed Opening Rear Media Guide Fig. 13 External label roll mount installation (II) 4.

  • Page 15: Cutter Module Installation (Option)

    3.6 Cutter Module Installation (Option) 1. Pull the top cover levers to open the top cover. 2. Remove the front panel from the lower cover. Pull straight up to remove. 3. Use a screwdriver to remove 6 screws on the lower inner cover. Screws Screws Fig.
  • Page 16 6. Remove the screw from the memory card cover, and left the cover off. Memory Card Cover Screw 7. Plug in the Cutter Driver IC at U14 (S500 DT) / U30 (S500 DT PLUS) socket on the main board. S500 DT Model S500 DT PLUS Model Note: For Non-RoHS PCB, use cutter driver IC A3952SB...
  • Page 17 8. Hold the lower cover and lift up the lower inner cover. 9. Thread the cutter module cable through the bezel. 10. Connect the cutter module cable to the 4-pin socket on printer PCB. Bezel Socket Fig. 16 Cutter module harness arrangement 11.

  • Page 18: Loading Media In Cutter Mode

    3.7 Loading Media in Cutter Mode 1. Open the printer top cover. 2. Insert the spindle into the media roll. 3. Install a media roll onto the roll mount. 4. Thread the media, printing side face up, through the guides, platen and cutter module outlet. Media Guide Adjustment Knob Cutter Media Opening...

  • Page 19: Internal Ethernet Print Server Module Installation (Option)

    3.8 Internal Ethernet Print Server Module Installation (Option) 1. Break through the plastic partially connected at the rear side of lower cover RJ45 interface opening. RJ45 interface opening Remove the screw 2. Remove the screw from the main board. Fasten the metal and plastic standoff. Plastic standoff Metal standoff...
  • Page 20 3. Fasten the RJ45 connector daughter board on the plastic and metal standoff. The ground wire from the mechanism must be screwed on the daughter board with metal standoff. Ground wire Screws RJ45 connector daughter board 4. Connect the print server module interface cable (36PIN) and RJ45 interface cable to print server module.
  • Page 21 5. Remove the 2 screws from the motor bracket and 1 screw in the lower inner cover to install the internal print server. Screw Screws 6. Install the print server module in printer lower inner cover with 3 screws. Screw Screws Internal Print Server Module...
  • Page 22 7. Plug the RJ45 white connector to the RJ45 daughter board connector. 8. Plug the print server module interface cable to connector J1A and J1B on the PCB, the left side harness (with red wire at the left side) is for J1A, the right side harness location is for J1B.

  • Page 23: Diagnostic Tool

    3.9 Diagnostic Tool The Diagnostic Utility is a tool that allows users to explore the printer's settings and status; change printer settings; download graphics, fonts, and firmware; create printer bitmap fonts; and to send additional commands to the printer. Using this convenient tool, you can explore the printer status and settings and troubleshoot the printer.

  • Page 24: Printer Function (Calibrate, Ethernet Setup, Rtc Setup

    3.9.2 Printer Function (Calibrate, Ethernet setup, RTC setup…) 1. Select the PC interface connected with bar code printer. 2. Click the “Function” button to setting. 3. The detail functions in the Printer Function Group are listed as below. Function Description Initialize the printer and restore the settings to Factory Default factory default.
  • Page 25 3. Plug in the memory card on main board. S500 DT Model (Option) S500 DT PLUS Model (SD card) 4. Reinstall the memory card cover. * Recommended SD card specification. SD V 1.0, V 1.1 SD V 2.0 (SDHC) ✓ 128MB ✓...

  • Page 26: Power On Utilities

    4. Power on Utilities There are six power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button and by turning on the printer power simultaneously. The utilities are listed as below: Gap/Black Mark sensor calibration Gap/black mark sensor calibration, Self-test and Dump mode Printer initialization Black mark sensor calibration...

  • Page 27: Gap/Black Mark Calibration, Self-Test, Dump Mode

    4.2 Gap/Black Mark Calibration, Self-test, Dump Mode While calibrate the gap/black mark sensor, printer will measure the label length, print the internal configuration (self-test) and then enter the dump mode. Please follow the steps as below. 1.Turn off the power switch. 2.
  • Page 28 Self-test Printer will print the printer configuration after gap/black mark sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space. Self-test printout Print head check pattern Model name and F/W version Printed mileage (meter) Firmware checksum...
  • Page 29 Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program.

  • Page 30: Printer Initialization

    4.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. The only one exception is ribbon sensitivity, which will note be restored to default. Printer initialization is activated by the following procedures. 1. Turn off the power switch. 2.

  • Page 31: Black Mark Sensor Calibration

    4.4 Black Mark Sensor Calibration Set black mark sensor as media sensor and calibrate the black mark sensor. Please follow the steps as below. 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3.

  • Page 32: Maintenance

    5. Maintenance 5.1 Cleaning This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer. ◼ Cotton swab (Head cleaner pen) ◼ Lint-free cloth ◼ Vacuum / Blower brush ◼...
  • Page 33 Tear Bar/Peel Use the lint-free cloth with 100% As needed ethanol to wipe it. Sensor Compressed air or vacuum Monthly Wipe it with water-dampened As needed Exterior cloth Interior Brush or vacuum As needed Note: ⚫ Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it. ⚫...

  • Page 34: Troubleshooting

    6. Troubleshooting The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.

  • Page 35: Print Quality

    6.2 Print Quality Problem Possible Cause Recovery Procedure Check if interface cable is well Re-connect cable to interface. connected to the interface connector. The serial port cable pin configuration Please replace the cable with pin to is not pin to pin connected. pin connected.

  • Page 36: Led And Button Operation

    7. LED and Button Operation 7.1 LED LED Color Description Green/ Solid This illuminates that the power is on and the device is ready to use. Green/ Flash This illuminates that the system is downloading data from PC to memory and the printer is paused. Amber This illuminates that the system is clearing data from printer.
  • Page 37 Gap/Black Mark 1.Turn off the power switch. Sensor Calibratio, 2. Hold on the button then turn on the power switch. Label Length 3. Release the button when LED becomes amber and blinking. Measurement, (Any amber will do during the 5 blinks). ◼...
  • Page 38 4. Printer will be interrupted to run the AUTO.BAS program. About the ISG The Identification Systems Group (ISG) is a nationwide network of local experts in identification, security, tracking and card personalization technologies, providing high quality, cost-effective solutions backed by local support and the strength of our Professional Services Certification program.

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