Kyocera MA2100cwfx Frequently Asked Questions Manual
  1. Manuals
  2. Brands
  3. Kyocera Manuals
  4. All in One Printer
  5. ECOSYS MA2100cwfx
  6. Frequently asked questions manual
Kyocera MA2100cwfx Frequently Asked Questions Manual

Kyocera MA2100cwfx Frequently Asked Questions Manual

Hide thumbs Also See for MA2100cwfx:
Table of Contents

Advertisement

Quick Links

kyoceradocumentsolutions.us
Frequently Asked
Questions MA2100cwfx

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the MA2100cwfx and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Kyocera MA2100cwfx

Summary of Contents for Kyocera MA2100cwfx

  • Page 1 Frequently Asked Questions MA2100cwfx...

  • Page 2: Table Of Contents

    My MA2100cwfx displays an error indication ............15 My MA2100cwfx does not turn on ............... 17 My MA2100cwfx has a message on the display that a Paper Jam has occurred. Also, there is a flashing Attention light ............... 18 Setting the Connection by Using the Wi-Fi Setup Tool (Microsoft Windows) ..26 Wireless Connection setup by Using Wi-Fi Direct ..........

  • Page 3: My Ma2100Cwfx Displays "Check Toner/Low Toner

    My MA2100cwfx displays “Check toner/Low toner” Check to ensure the toner is Genuine Kyocera Toner. You can do this by checking if the toner has the Kyocera Hologram on the toner bottle. To maintain quality, we recommend using genuine Kyocera toner containers, which must pass numerous quality inspections.
  • Page 4 Remove the toner container and shake it using caution not to touch the areas shown, re-install the toner container. Do not touch these areas shown. Shake the toner container. Make sure the Right Cover is closed all the way. Make sure the toner is installed in the printer correctly.

  • Page 5: How Do I Check The Toner Level On My Ma2100Cwfx

    How do I check the Toner Level on my MA2100cwfx? The Toner Gauges can be checked on the display. Press the [Status / Job Cancel] key. Scroll down using the down arrow key to TThe toner levels will be displayed.
  • Page 6 SSelect [Report Print] press OK. Select [Report] Press OK. Scroll down to highlight [Status Page] Press OK. SSelect Yes. Check Toner Gauges at the bottom of the page.

  • Page 7: How Do I Access The Command Center Rx Webpage

    How do I access the Command Center RX webpage? (Command Center is not available with USB Cable connected devices). Print the Status Page to get the TCP IP address for the printer. Press the [System Menu / Counter] key > Select [Report] > Select [Report Print]> Select [Status Page].

  • Page 8: What Is The Administrator Login Via The Ma2100Cwfx Op Panel

    What is the administrator login via the MA2100cwfx OP Panel? Username: 2100 Password: 2100 Where is the Serial Number located for the MA2100cwfx? Open the Multi-Purpose Tray to find the Serial Number. It will be a white label that looks like a barcode.

  • Page 9: How Do I Install The Windows Print Driver For My Ma2100Cwfx

    How do I install the Windows Print Driver for my MA2100cwfx? Supported operating systems: Windows 11 Windows 10 Windows 8.1 Windows Server 2019, 2022 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Note: If you install the driver in unsupported operating systems including Windows 7, Windows Server 2008 R2, and Windows Server 2008, a security message appears.
  • Page 10 When the extraction completes, Windows Then select Run Anyway. Defender may prompt an unrecognized app is starting. Click More Info. The Kyocera Product Library will open.
  • Page 11 Accept the License Agreement. Acknowledge the Energy Star Compliance notification by clicking OK. In the menu on the left select Express Install.
  • Page 12 In Express mode, the installer will search the network and USB connections for any Kyocera devices. Click on the printer to highlight it and click Install. Select Yes to allow the driver to report issues to Kyocera in the event of an issue.
  • Page 13 The Product Library will start installing the selected driver and components. Once complete, select the check box to Print A Test Page. Please note that for Energy Star Compliance, Duplex is enabled by default.

  • Page 14: My Ma2100Cwfx Has Poor Image Quality

    My MA2100cwfx has poor image quality Replace the paper with new paper. Shake the toner container from side to side several times. Disable Eco Print mode. System Menu> Common Settings> Function default> Eco Print> turn off Make sure the paper type setting is correct for the paper being used.

  • Page 15: My Ma2100Cwfx Displays An Error Indication

    My MA2100cwfx displays an error indication If an error occurs on the machine, the error message appears on the screen. Also, the Attention indicator on the operation panel will light up or flash. How can I find information if an error occurs? When [Help] is displayed on the message display, select [Help] to display the Help screen.
  • Page 16 What does a blinking Attention light mean? The [Attention] indicator lights up or blinks when an error occurs, or a job is stopped. Why do I get a “Add Paper to MP Tray” message when I send a print job? The media type or size selection in the print job does not match the media or size in the printer.

  • Page 17: My Ma2100Cwfx Does Not Turn On

    My MA2100cwfx does not turn on Make sure to fully press in the white main power button located on the lower right side of the front of the printer. Check that the power cord that came with the printer is fully inserted in the rear of the unit.

  • Page 18: Also, There Is A Flashing Attention Light

    My MA2100cwfx has a message on the display that a Paper Jam has occurred. Also, there is a flashing Attention light The first step is to determine the paper jam location. Take a look at the message on the Printer display. Reference the images below and follow the steps outlined to clear the jammed paper.
  • Page 19 Open Duplex Feed Cover. Remove any jammed paper. Push Feed Cover back in. Push Cassette 1 back in.
  • Page 20 Open the multipurpose tray. Reload the paper.
  • Page 21 Paper Jam at the Cassette Pull Cassette 1 out toward you until it stops. Remove any jammed paper. Do not reuse the jammed papers. If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine.
  • Page 22 Paper Jam at Rear Cover Open the Rear Cover 1. Remove any jammed paper. Do not reuse the jammed papers. If the paper tears during removal, be sure to remove any loose scraps of paper from inside the machine. Scraps of paper left in the device could cause subsequent jamming.
  • Page 23 Open the feed cover (B). Remove any jammed paper. Open the duplex unit (C). Remove any jammed paper.
  • Page 24 Push and close the Rear Cover 1.
  • Page 25 Paper Jam in the Document Processor Remove the originals from the Original Table. Open the top cover and remove any jammed paper. Remove originals from inside the document processor. Close the cover.

  • Page 26: Setting The Connection By Using The Wi-Fi Setup Tool (Microsoft Windows)

    Insert the DVD (if your computer is equipped with one) or visit our web site and download the latest Wi-Fi setup tool. https://www.kyoceradocumentsolutions.us/ma2100cwfx Note: Installation on Windows must be done by a user logged on with administrator privileges. If the “Welcome to the Found New Hardware Wizard” dialog box displays, select [Cancel].
  • Page 27 Click [Accept]. Select Maintenance. Wi-Fi Setup Tool > [OK]...
  • Page 28 Configure the settings. Select “Do not use WPS”. Press Next.
  • Page 29 Pres Select LAN cable and press Next. Press Next.
  • Page 30 Select Easy setup and Press Next. A list of available printers will be displayed, select you model and press Next.
  • Page 31 A Enter Admin for Username and Admin for password. Select Use device settings. Press Next. Software will show connecting status.
  • Page 32 Select your Network Authentication type and enter Password in the Pre- Shared Key field. Press Next. Software will show connecting status.
  • Page 33 Setup Complete. Note: Only one device can be added at a time using Wi-Fi setup tool. It may take some time to search for the device.

  • Page 34: Wireless Connection Setup By Using Wi-Fi Direct

    Wireless Connection setup by Using Wi-Fi Direct Enabling Wi-Fi Direct When the wireless network function is available on the machine, setting Wi-Fi Direct enables you to print from the Wi-Fi Direct environment. The configuration methods are as follows: Press [System Menu] key. Scroll down using arrow key to [System/Network], Press OK.
  • Page 35 Select [Network Setting], Press OK. Scroll down using arrow key to [Wi-Fi Direct Settings], Press OK. Scroll down to turn ON [Wi-Fi Direct], Press OK.
  • Page 36 Find Wi-Fi Direct SSID and password Press the Wi-Fi Direct button. Scroll down to [Detail Info] using down arrow key, press OK. Press the right arrow key multiple times to show the network name (SSID), password and IP address.
  • Page 37 Configuring Wi-Fi with the Wi-Fi Setup Tool using Wi-Fi Direct Insert the DVD (if your computer is equipped with one) or visit our web site and download the latest Wi-Fi setup tool. https://www.kyoceradocumentsolutions.us/ma2100cwfx Note: Installation on Windows must be done by a user logged on with administrator priviligies.
  • Page 38 Configure the settings. Select “Do not use WPS”. Press next.
  • Page 39 Press Next. Select Wi-Fi Direct and press Next.
  • Page 40 Press Next. Select Advanced setup and Press Next.
  • Page 41 Select Express. Select Finish.
  • Page 42 A list of available printers will be displayed, select you model and press Next. Software will show connecting status. Enter Admin for Username and Admin for password. Select Use device settings. Press Next.
  • Page 43 Select you network SSID and press Next. Select your Network Authentication type and enter Password in the Pre-Shared Key field. Press Next.
  • Page 44 Software will show connecting status. Setup Complete. Select Finish. Note: Only one device can be added at a time using Wi-Fi setup tool. It may take some time to search for the device.

  • Page 45: When Trying To Access The Command Center Web Page On My Ma2100Cwfx It States, "Incorrect Login Username Or Password

    When trying to access the Command Center web page on my MA2100cwfx it states, “incorrect login Username or Password” The default login is Admin (capital A) for both the Username and PW. If the issue persists, try a different browser.

  • Page 46: How Can I Print Onto "Special Media" Such As Envelopes Or Labels On My Ma2100Cwfx

    How can I print onto “Special Media” such as Envelopes or Labels on my MA2100cwfx? For special media you must use the Multipurpose tray. Open the MP tray and load the desired media type. Next, the settings need to be configured on the device for the paper that was loaded. For example, when loading standard size 10 envelopes the MP Tray Size needs to be set to Envelope #10 and the MP Tray Type would be Envelope.
  • Page 47 After the printer has been configured, the media setting in the print driver must be set as well. Open the file to be printed then follow the steps below. Display the screen. Click [File] and select [Print] in the application. Configure the settings.

  • Page 48: Installing The Apple Os Print Driver

    Installing the Apple OS print driver The driver can be downloaded from our Public website. Go to https://www.kyoceradocumentsolutions.us/en/support/downloads.name- L3VzL2VuL21mcC9UQVNLQUxGQTQ1NTFDSQ==.html Select Support in upper right of page, select Download Center, then enter the model number and select model from list. The page will refresh, and you will be presented with many driver files, the latest Mac installer will be at top.
  • Page 49 Kyocera driver. The Setup guide also has install and setup instructions in case you need a visual help file. Double click on the package (.pkg) file to start the install.
  • Page 50 Next will be the read me notes, this contains information about what has been updated in this version and known issues. Select continue. Next up is license agreement, select continue and agree.
  • Page 51 Here you will have the choice of turning off duplex by default, enabling Print option (for PCL and PDF output), or enabling Kyocera Net Manager. Select install (1) Enter the Admin Username and password for computer. Select install software.
  • Page 52 Install will continue, then select close. This will install the required files needed to configure the print driver.
  • Page 53 That install put the printer files and PPDs where they need to go on the Apple computer. Now for the actual printer setup. First verify that your Kyocera device is powered on and connected to USB or network. Select the apple icon in upper left corner of computer screen, select System Preferences, then select Printers and Scanners.
  • Page 54 Bonjour enabled (Bonjour is on by default our devices) also this is the method you would select for a USB connected printer. IP will allow you to enter a specific IP address for the device you’re connecting to. (this is the preferred and most common method of adding networked Kyocera Devices).
  • Page 55 IP, this is the most common and preferred method, Select the IP tab. Verify the Protocol is set to Line printer daemon/LPD, this is the recommended protocol for Kyocera printers. Enter the IP address of the desired printer, the queue will remain blank.
  • Page 56 If Generic Postscript printer is displayed in the Use box, it could be that you are not connecting to the correct printer or it is offline. Also, it could mean that the driver files are not installed. Verify the correct model number with KDPL in parenthesis is in the “Use” box. Change the name if you don’t want just the IP as the name.
  • Page 57 After any one of the previous install procedures, it leads us to this screen. The printer has been installed. Here you can verify the PPD and the Options. Press options and supplies, in the General tab you can change the name or location and check the version of the driver in the options tab you can change the installed options Supply levels will show current status of toner and waste toner.
  • Page 58 From this area you can also print a test page. Select open print queue, the print spooler dialog will open, from the top menu on computer select Printer then print test page. A test page will be sent to the printer.

  • Page 59: Installing Kyocera Quick Scan Utility For Usb And Network Connected Devices

    Click on support and select download center. Enter the MA2100cwfx in the field and press blue down arrow. Select software and find the Kyocera Quick Scan Utility. Press the blue download arrow and save it to your download folder.
  • Page 60 Agree to the User Account Control. Extraction will start, press next. Accept Notice.
  • Page 61 Select Ok at energy saver popup. Select Express Install.
  • Page 62 First the utility will discover your device, make sure it is turned on and out of sleep mode. Once your device is found, highlight it and click on Install.
  • Page 63 Select which Icons you would like on the desktop. Press Ok. Select Finish. Exit out of Installer.

  • Page 64: Using Kyocera Quick Scan Utility For Usb And Network Connected Device

    Using Kyocera Quick Scan Utility for USB and network connected device (Windows PC only) Setup: To use the Quick Scan utility, Place your original on the Document feeder or glass. Double click on your computer. The Quick scan utility will open.
  • Page 65 Select a location to send your scans. Press Start Scan. Once complete scan file will be in the folder selected.
  • Page 66 Kyocera Document Solutions has championed innovative technology since 1934. We enable our customers to turn information into knowledge, excel at learning and surpass others. With professional expertise and a culture of empathetic partnership, we help organizations put knowledge to work to drive change.

Table of Contents

Save PDF