Supermicro SuperServer SSG-110P-NTR10 User Manual
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Supermicro SuperServer SSG-110P-NTR10 User Manual

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SuperServer
®
SSG-110P-NTR10
SSG-110P-NTR10-EU
USER'S MANUAL
Revision 1.0b

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Summary of Contents for Supermicro SuperServer SSG-110P-NTR10

  • Page 1 SuperServer ® SSG-110P-NTR10 SSG-110P-NTR10-EU USER’S MANUAL Revision 1.0b...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    Preface Contents Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Control Panel .........................11 Rear View ..........................12 1.3 System Architecture ......................13 Board Location ........................13 1.4 Motherboard Layout ......................14 Quick Reference Table ......................15 Motherboard Block Diagram .....................17 Chapter 2 Server Installation 2.1 Overview ..........................18 2.2 Unpacking the System .......................18 2.3 Preparing for Setup ......................18...
  • Page 5 Preface 3.3 Processor and Heatsink Installation ...................30 The Processor Carrier Assembly ..................31 The Processor Heatsink Module (PHM) ................33 Installing the PHM into the CPU Socket ................34 Removing the PHM from the CPU Socket ...............37 Removing the Processor Carrier Assembly from the PHM ..........38 Removing the Processor from the Carrier Assembly............39 3.4 Memory ..........................40 General Guidelines for Optimizing Memory Performance ..........41...
  • Page 6 Preface Chapter 5 Software 5.1 Microsoft Windows OS Installation ..................75 5.2 Driver Installation ........................77 5.3 SuperDoctor 5 ........................78 ® 5.4 BMC ............................79 BMC ADMIN User Password ....................79 Chapter 6 Optional Components 6.1 Optional Parts List ......................80 6.2 TPM Security Module ......................80 6.3 Intel Virtual RAID on CPU (VROC) ..................81 Requirements and Restrictions ..................81 Supported SSDs and Operating Systems ................81...
  • Page 7 Preface 7.5 Crash Dump Using BMC ....................92 7.6 UEFI BIOS Recovery ......................93 Overview ...........................93 Recovering the UEFI BIOS Image ..................93 Recovering the Main BIOS Block with a USB Device ............93 7.7 CMOS Clear ........................98 7.8 Where to Get Replacement Components ................99 7.9 Reporting an Issue ......................99 Technical Support Procedures ..................99 Returning Merchandise for Service ...................99...
  • Page 8 San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) Sales-USA@supermicro.com (Sales Inquiries) Government_Sales-USA@supermicro.com (Gov. Sales Inquiries) support@supermicro.com (Technical Support) RMA@supermicro.com (RMA Support) Webmaster@supermicro.com (Webmaster) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 9: Chapter 1 Introduction

    1U rackmount; (WxHxD) 17.2 x 1.7 x 23.5 in (437 x 43 x 597 mm) A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety agency or regulatory models associated with the SSG-110P-NTR10/NTR10-EU...

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The CSE-116TS-R860CBP-N10/RCNBP-N10 is a 1U chassis that supports ten front hot- swappable U.2 NVMe drives. Front View The chassis front offers access to the storage drives and a control panel for each node. Service Tag Control Panel Rack Ear Brackets Rack Ear Brackets...

  • Page 11: Control Panel

    Chapter 1: Introduction Control Panel Information LED NIC LEDs Drive LED Power LED BMC Button/UID LED Power Button USB 3.2 Gen 1 Figure 1-3. Control Panel Control Panel Features Feature Description The main power switch applies or removes primary power from the power supply to the Power Button server but maintains standby power.

  • Page 12: Rear View

    Chapter 1: Introduction Rear View BMC LAN Port Power Supply 1 Power Supply 2 VGA Port Two 10G BASE-T LAN Ports Two USB 3.2 Gen 1 Ports Two USB 3.0 Ports COM Port Figure 1-4. System: Rear View System Features: Rear Feature Description Power Supplies...

  • Page 13: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the printed circuit board (PCB) locations. Board Location Motherboard Backplane Figure 1-5. Board Location...

  • Page 14: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X12SPO-NTF motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 15: Quick Reference Table

    Chapter 1: Introduction Quick Reference Table Jumper Description Default Setting JBT1 CMOS Clear Open (Normal) Pins 1-2 (Enabled) JPL1 LAN1/LAN2 Enable Pins 2-3 (Disabled) JPME2 ME Manufacturing Mode Pins 1-2 (Normal) Pins 1-2 (Reset) JWD1 Watch Dog Timer Pins 2-3 (NMI) Description Status BMC_HB_LED...
  • Page 16 Chapter 1: Introduction Connector Description NVMe0~9 PCIe 4.0 x8 Slimline SAS Connectors (NVMe4~9 for -NTF only) SLOT6 CPU PCIe 4.0 x16 Slot Onboard Buzzer S-SATA0, S-SATA1 SATA 3.0 Ports with SATA DOM Power S-SGPIO1 Serial Link General Purpose I/O Connection Header Unit Identifier (UID) Switch USB0/1 Back Panel Universal Serial Bus (USB) 2.0 Ports...

  • Page 17: Motherboard Block Diagram

    Chapter 1: Introduction Motherboard Block Diagram X12SPO-F/-NTF ChanB ChanF ChanA VR13 HC ChanE ChanD 7+1 PHASE ChanH 270W ChanC ChanG PECI:30 SOCKET ID:0 #0+#1B+#3 PCI-E X16 , Gen4 *10 NVMe (-NTF) 5 * PCI-E X8 , Gen4 , SLIM SAS (10* NVME) *4 NVMe(-F) mini SAS HD*2 10G/1G...

  • Page 18: Chapter 2 Server Installation

    PCBs by their edges and keep them in anti-static bags when not in use. 2.2 Unpacking the System Inspect the box in which the SuperServer SSG-110P-NTR10/NTR10-EU was shipped, and note if it was damaged in any way. If any equipment appears damaged, file a damage claim with the carrier who delivered it.

  • Page 19: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 20: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.
  • Page 21 Chapter 2: Server Installation To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety: • This unit should be mounted at the bottom of the rack if it is the only unit in the rack. •...

  • Page 22: Installing The Rails

    Chapter 2: Server Installation 2.4 Installing the Rails There are a variety of rack units on the market, which may require a slightly different assembly procedure. This rail set fits a rack between 25.6" and 33" deep. The following is a basic guideline for installing the system into a rack with the rack mounting hardware provided.

  • Page 23: Installing The Inner Rails

    Chapter 2: Server Installation Installing the Inner Rails Installing the Inner Rails to the Chassis 1. Place the correct rail on the side of the chassis, aligning the hooks of the chassis with the inner rail holes. Make sure the rail faces "outward" so that it will fit the rack's mounting bracket.

  • Page 24: Assembling The Outer Rails

    Chapter 2: Server Installation Assembling the Outer Rails Each outer rail comes in two sections that must be assembled before mounting onto the rack. Assembling the Outer Rails 1. Identify the left and right outer rails by examining the ends, which bend outward. Match the left front outer rail with the left rear outer rail and the same for the right rails.

  • Page 25: Installing The Outer Rails

    Chapter 2: Server Installation Installing the Outer Rails Each end of the assembled outer rail includes a bracket with square pegs to fit into your rack. Outer Rail Installation 1. Align the square pegs on the front end of the rail with the square holes on the front of the rack (C).

  • Page 26: Installing Into The Rack

    Chapter 2: Server Installation 2.5 Installing into the Rack You should now have rails attached to both the chassis and the rack. The next step is to install the server into the rack. Installing the Chassis into a Rack 1. Confirm that chassis includes the inner rails. Also confirm that the outer rails are installed on the rack.

  • Page 27: Installing The Server Onto A Telco Rack

    Chapter 2: Server Installation Installing the Server onto a Telco Rack To install the chassis into a Telco or post-style rack, use two L-shaped brackets on either side of the chassis (four total). First, determine how far follow the server will extend out the front of the rack.

  • Page 28: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.
  • Page 29 Chapter 3: Maintenance and Component Installation Figure 3-1. Removing the Chassis Cover Note: Graphics in this manual are for illustration purposes only. Your components may look slightly different.

  • Page 30: Processor And Heatsink Installation

    • Thermal grease is pre-applied on new heatsinks. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor support. • Graphics in this manual are for illustration only. Your components may look different.

  • Page 31: The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation The Processor Carrier Assembly The processor carrier assembly is comprised of the processor and the processor carrier. 1. Hold the processor with the land grid array (LGA, gold contacts) facing down. Locate the gold triangle at the corner of the processor and the corresponding hollowed triangle on the processor carrier as shown below.
  • Page 32 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the carrier and, if necessary, press it down as shown below. Lever 4. Align the CPU keys on the processor (A & B) with those on the carrier (a & b) as shown below.

  • Page 33: The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation The Processor Heatsink Module (PHM) After creating the processor carrier assembly, mount the heatsink onto the carrier assembly to form the processor heatsink module (PHM). Note: If this is a new heatsink, the thermal grease has been pre-applied. Otherwise, apply the proper amount of thermal grease to the underside of the heatsink.

  • Page 34: Installing The Phm Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket 1. Remove the plastic protective cover from the CPU socket. Gently squeeze the grip tabs then pull the cover off. CPU Socket with Plastic Protective Cover Grip Tabs...
  • Page 35 Chapter 3: Maintenance and Component Installation 2. Locate four threaded fasteners (a, b, c, d) on the CPU socket. CPU Socket Threaded Fastener (a, b, c, d: Threaded Fasteners) CPU Socket Pin1 3. Locate four PEEK nuts (A, B, C, D) and four rotating wires (1, 2, 3, 4) on the heatsink as shown below.
  • Page 36 Chapter 3: Maintenance and Component Installation 5. Align nut A (next to the triangles and pin 1) on the heatsink with threaded fastener "a" on the CPU socket. Also align nuts B, C, D on the heatsink with threaded fasteners b, c, d on the CPU socket.

  • Page 37: Removing The Phm From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Be sure the system is shut down and all AC power cords are unplugged. 1. Use a t30-bit screwdriver to loosen the four PEEK nuts on the heatsink in the sequence of A, B, C, and D.

  • Page 38: Removing The Processor Carrier Assembly From The Phm

    Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM Detach the four plastic clips (a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (A, B, C, D) as shown below, and lift off the processor carrier assembly. Processor Carrier Assembly Pin 1 Pin 1...

  • Page 39: Removing The Processor From The Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Carrier Assembly Unlock the lever from its locked position and push it upwards to disengage the processor from the carrier as shown below right. Carefully remove the processor from the carrier. Processor Carrier Assembly Lever Note: Handle the processor with care to avoid damage.

  • Page 40: Memory

    Chapter 3: Maintenance and Component Installation 3.4 Memory The X12SPO-NTF supports up to 2048 GB of ECC RDIMM/LRDIMM/RDIMM 3DS/LRDIMM 3DS with speeds of up to 3200 MHz in eight slots. Refer to the tables below for the recommended DIMM population order and additional memory information. 1 CPU, 8-DIMM Slots Number of DIMMs Memory Population Sequence...

  • Page 41: General Guidelines For Optimizing Memory Performance

    Chapter 3: Maintenance and Component Installation General Guidelines for Optimizing Memory Performance • Always use DDR4 memory of the same type, size and speed. • Mixed DIMM speeds can be installed. However, all DIMMs will run at the speed of the slowest DIMM.

  • Page 42: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation JPL1 LED2 COM1 1. Insert the desired number of DIMMs USB6/7 (3.0) BAR CODE SAN MAC JNCSI1 IPMI_LAN LAN2 LAN1 IPMI CODE MAC CODE USB0/1 BMC_HB_LED into the memory slots based on the MH11 MH12 X12SPO-NTF/-F...

  • Page 43: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.5 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing the top cover.

  • Page 44: Storage Drives

    Chapter 3: Maintenance and Component Installation 3.6 Storage Drives NVMe Drives Your server may or may not have come with hard drives installed. Up to ten 2.5" NVMe drives are supported by the chassis. The NVMe drives are mounted in drive carriers to simplify their installation and removal from the chassis.
  • Page 45 Figure 3-3. Removing a Drive Carrier Note: Enterprise level NVMe drives are recommended for use in Supermicro chassis and servers. For information on recommended NVMe SSDs for SSG-110P-NTR10/NTR10-EU, visit the Supermicro website at https://www.supermicro.com/en/products/system/Storage/1U/...
  • Page 46 Chapter 3: Maintenance and Component Installation Installing a 2.5" NVMe Drive 1. Place the NVMe drive carrier on a flat surface. 2. Open the latch on the side of the drive carrier. 3. Orient the drive with the connector facing the bottom rear of the carrier. 4.

  • Page 47: Installing An M.2 Solid State Drive

    Chapter 3: Maintenance and Component Installation Installing an M.2 Solid State Drive Note: There are some thermal limitations with M.2 drives. Please contact Supermicro Support before installing an M.2 device. The motherboard can accommodate two M.2 solid state drives (SSD). The M.2 socket supports NVMe PCIe 3.0 x4 (64 Gb/s) or SATA SSD cards in the 2280 or 22110 form factors.
  • Page 48 Chapter 3: Maintenance and Component Installation Installing an M.2 Device 1. Power down the system as described in Section 3.1 and then remove the top chassis cover as described in Section 3.2. 2. To loosen the M.2 plastic standoff on the motherboard, lift up its top square latch, and use gentle force to pull it out of the hole.

  • Page 49: Hot-Swap For Nvme Drives

    Chapter 3: Maintenance and Component Installation Hot-Swap for NVMe Drives Supermicro servers support NVMe surprise hot-swap. For even better data security, NVMe orderly hot-swap is recommended. NVMe drives can be ejected and replaced remotely using BMC. Note: If you are using VROC, see Chapter 6 in this manual instead.

  • Page 50: Checking The Temperature Of An Nvme Drive

    Chapter 3: Maintenance and Component Installation Checking the Temperature of an NVMe Drive There are two ways to check using BMC. Checking a Drive • BMC > Server Health > NVMe SSD – Shows the temperatures of all NVMe drives. •...

  • Page 51: Pci Expansion Card Installation

    Chapter 3: Maintenance and Component Installation PCI Expansion Card Installation The system includes one pre-installed riser card (RSC-S-6G4) which supports one FHHL PCIe x16. Riser cards position the expansion cards at a 90 degree angle, allowing them to fit inside the 1U chassis. Installing PCI Expansion Cards The riser cards have already been pre-installed into the motherboard.
  • Page 52 Chapter 3: Maintenance and Component Installation Riser Card Riser Card Bracket Expansion Card Figure 3-8. Installing Riser Card to Bracket Note: Graphics in this manual are for illustration purposes only. Your components may look slightly different. Figure 3-9. PCI Expansion Card Chassis Slots Expansion Card Configurations Slot Mechanical...

  • Page 53: System Cooling

    3. Unplug the fan cable from the motherboard and remove the failed fan from the chassis. 4. Replace the failed fan with an identical 4-cm fan, available from Supermicro. 5. Push the new fan into the vacant space in the housing while making sure the arrows on the top of the fan (indicating air direction) point in the same direction as the arrows on the other fans.

  • Page 54: Air Shroud

    Chapter 3: Maintenance and Component Installation Air Shroud Air shrouds concentrate airflow to maximize fan efficiency. The CSE-116TS chassis air shroud does not require screws to set up. Air Shroud Installation 1. Begin by removing power from the system as described in Section 3.1. Remove the chassis cover as described in Section 3.2.

  • Page 55: Power Supply

    Replacement units can be ordered directly from Supermicro (see contact information in the Preface). The hot-swap capability of the power supply modules allows you to replace the failed module without powering down the system.

  • Page 56: Cable Routing Diagram

    Chapter 3: Maintenance and Component Installation 3.9 Cable Routing Diagram Refer to the diagram below for a representation of how the storage cables are routed through the node. When disconnecting cables to add or replace components, refer to this diagram so you can reroute them in the same manner.

  • Page 57: Bmc Reset

    Chapter 3: Maintenance and Component Installation 3.10 BMC Reset The BMC can be reset using the UID button. • Reset – Press and hold the button. After six seconds, the LED blinks at 2 Hz. The BMC resets and the reset duration is approximately 250 ms. Then the BMC starts to boot. •...

  • Page 58: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.
  • Page 59 Chapter 4: Motherboard Connections 8-Pin Power Connector JPWR2 is an 8-pin 12 V DC power input for the CPU that must be connected to the power supply. Refer to the table below for pin definitions.. 8-pin Power Pin Definitions Pin# Definition 1 - 4 Ground...

  • Page 60: Headers And Connectors

    Chapter 4: Motherboard Connections 4.2 Headers and Connectors Fan Headers There are seven 4-pin fan headers (FAN1 ~ FAN5, FANA ~ FANB) on the motherboard. All these 4-pin fan headers are backwards compatible with the traditional 3-pin fans. However, fan speed control is available for 4-pin fans only by the Thermal Management via the BMC 2.0 interface.
  • Page 61 Port 80 connection. Use this header to enhance system performance and data security. Refer to the table below for pin definitions. Please go to the following link for more information on the TPM: http://www.supermicro.com/manuals/other/TPM.pdf. Trusted Platform Module Header Pin Definitions...
  • Page 62 Intrusion Input Ground NVMe I²C Header Connector JNVI²C1 is a management header for the Supermicro AOC NVMe PCIe peripheral cards. Connect the I²C cable to this connector. Note: When installing an NVMe device on the motherboard, connect the first NVMe port (JNVI²C1) first for your system to work properly.
  • Page 63 Baseboard Management Controller (BMC) and a Network Interface Controller (NIC). For the network sideband interface to work properly, you will need to use a NIC add-on card that supports NC-SI and must use a special cable. Please contact Supermicro at www.supermicro.
  • Page 64 Chapter 4: Motherboard Connections 4-pin BMC External I²C Header A System Management Bus header for BMC is located at JIPMB1. Connect a cable to this header to use the IPMB I²C connection on your system. See the table below for pin definitions. External I²C Header Pin Definitions Pin#...

  • Page 65: Control Panel

    JF1 contains header pins for various buttons and indicators that are normally located on a control panel at the front of the chassis. These connectors are designed specifically for use with Supermicro chassis. See the figure below for the descriptions of the front control panel buttons and LED indicators.
  • Page 66 Chapter 4: Motherboard Connections Power Fail LED The Power Fail LED connection is located on pins 5 and 6 of JF1. Refer to the table below for pin definitions. Power Fail LED Pin Definitions (JF1) Pin# Definition 3.3 V PWR Supply Fail Overheat (OH)/Fan Fail Connect an LED cable to pins 7 and 8 of the Front Control Panel to use the Overheat/Fan Fail LED connections.
  • Page 67 Chapter 4: Motherboard Connections Power LED The Power LED connection is located on pins 15 and 16 of JF1. Refer to the table below for pin definitions. Power LED Pin Definitions (JF1) Pins Definition 3.3 V Stby PWR LED NMI Button The non-maskable interrupt (NMI) button header is located on pins 19 and 20 of JF1.

  • Page 68: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports See the figure below for the locations and descriptions of the I/O ports on the rear of the motherboard. Figure 4-2. I/O Port Locations and Definitions Rear I/O Ports Description Description COM1 USB7 (3.2 Gen 1) BMC_LAN LAN1 USB0...
  • Page 69 Chapter 4: Motherboard Connections LAN Ports Two Gigabit Ethernet ports, LAN1, LAN2, (-NTF: Two 10 Gigabit Ethernet ports; -F: Two Gigabit Ethernet ports) are located on the I/O back panel. In addition, a dedicated BMC LAN is located above the USB0/1 ports on the back panel. All of these ports accept RJ45 cables. Please refer to the LED Indicator section for LAN LED information.
  • Page 70 Chapter 4: Motherboard Connections Universal Serial Bus (USB) Ports There are two USB 2.0 ports (USB0/1) and two USB 3.2 Gen 1 ports (USB6/7) located on the I/O back panel. The motherboard also has two front access USB 2.0 headers (USB2/3 and USB4/5) and one front access USB 3.2 Gen 1 header (USB8/9).

  • Page 71: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers How Jumpers Work To modify the operation of the motherboard, jumpers can be used to choose between optional settings. Jumpers create shorts between two pins to change the function of the connector. Pin 1 is identified with a square solder pad on the printed circuit board. Refer to the diagram below for an example of jumping pins 1 and 2.
  • Page 72 Chapter 4: Motherboard Connections Watchdog Watchdog (JWD1) is a system monitor that can reboot the system when a software application hangs. Close pins 1-2 to reset the system if an application hangs. Close pins 2-3 to generate a non-maskable interrupt (NMI) signal for the application that hangs. Refer to the table below for jumper settings.

  • Page 73: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators LAN LEDs Two LAN ports (LAN 1 and LAN 2) are located on the I/O back panel of the motherboard. Each Ethernet LAN port has two LEDs. The green LED indicates activity, while the other Link LED may be green, amber, or off to indicate the speed of the connection.
  • Page 74 Chapter 4: Motherboard Connections BMC Heartbeat LED A BMC Heartbeat LED is located at BMC_HB_LED on the motherboard. When the LED is blinking, the BMC is functioning normally. Refer to the table below for more information. BMC Heartbeat LED Indicator LED Color Definition Green:...

  • Page 75: Chapter 5 Software

    1. Create a method to access the MS Windows installation ISO file. That might be a flash or media drive, or the BMC KVM console. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 76 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 77: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to a USB flash or media drive.

  • Page 78: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 79: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 80: Chapter 6 Optional Components

    It enables the motherboard to deny access if the TPM associated with the storage drive is not installed in the system. Details and installation procedures are at: http://www.supermicro.com/manuals/other/TPM.pdf. • AOM-TPM-9670V •...

  • Page 81: Intel Virtual Raid On Cpu (Vroc)

    Chapter 6: Optional Components 6.3 Intel Virtual RAID on CPU (VROC) Intel Virtual RAID on CPU (Intel VROC) is an enterprise RAID solution for NVMe SSDs ® directly attached to Intel Xeon Scalable processors. Intel Volume Management Device (VMD) is an integrated controller inside the CPU PCIe root complex. •...

  • Page 82: Additional Information

    Chapter 6: Optional Components Additional Information Additional information is available on the product page for the Supermicro add-on card and the linked manuals. www.supermicro.com/products/accessories/addon/AOC-VROCxxxMOD.cfm Hardware Key The Intel VROC hardware key is a license key that detects the Intel VROC SKU and activates the function accordingly.

  • Page 83: Enabling Nvme Raid

    Chapter 6: Optional Components Enabling NVMe RAID RAID for NVMe SSDs must be enabled through the UEFI BIOS. 1. Install the patch as described in the Restrictions and Requirements section on a previous page. 2. Reboot the server. 3. Press [DEL] key to enter BIOS. 4.
  • Page 84 Chapter 6: Optional Components Figure 6-2. BIOS VMD Setting Examples Note: BIOS screenshots are for illustration purposes. Your BIOS options may differ from those shown.

  • Page 85: Status Indications

    Chapter 6: Optional Components Status Indications An LED indicator on the drive carrier shows the RAID status of the drive. Drive Carrier Status LED Indicator Status State (red) Normal function Locating 4 Hz blinking Fault Solid on Rebuilding 1 Hz blinking IBPI SFF 8489 Defined Status LED States Hot Swap Drives Intel VMD enables hot-plug and hot-unplug for NVMe SSDs, whether from Intel or other...

  • Page 86: Chapter 7 Troubleshooting And Support

    Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Products Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the Products option.

  • Page 87: Baseboard Management Controller (Bmc)

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 Baseboard Management Controller (BMC) The system supports the Baseboard Management Controller (BMC). BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.

  • Page 88: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service section(s) in this chapter. Power down the system before changing any non hot-swap hardware components.

  • Page 89: No Video

    • Memory: Make sure that the memory modules are supported. Refer to the product page on our website at www.supermicro.com. Test the modules using memtest86 or a similar utility. • Storage drives: Make sure that all drives work properly. Replace if necessary.
  • Page 90 Also check the Control panel Overheat LED. • Adequate power supply: Make sure that the power supply provides adequate power to the system. Make sure that all power connectors are connected. Refer to the Supermicro website for the minimum power requirements. •...

  • Page 91: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.

  • Page 92: Crash Dump Using Bmc

    In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using BMC. The BMC manual is available at https://www.supermicro.com/en/solutions/ management-software/bmc-resources. Check BMC Error Log 1.

  • Page 93: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 94 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 95 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 96 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 97 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 98: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 99: Where To Get Replacement Components

    7.8 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 100: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.10 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on our manuals.

  • Page 101: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 102 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 103 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 104 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 105 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 106 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components (except for hot-swap components). 電源切断の警告...
  • Page 107 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 108 Appendix A: Warning Statements Attention Seul le personnel autorisé et le personnel de maintenance qualifié doivent être autorisés à installer, remplacer ou entretenir cet équipement.. !‫אזהרה‬ ‫.יש לאפשר רק צוות מורשה ואנשי שירות מוסמכים להתקין, להחליף או לטפל בציוד זה‬ ‫.ينبغي...
  • Page 109 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 110 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 111 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 112 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 113 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 114 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 115 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 116 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 117 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 118 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 119 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 120 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 121: Appendix B System Specifications

    Appendix B: System Specifications Appendix B System Specifications Processors Single Intel Xeon Scalable Family 3rd Gen Series Processors (in Socket P+) with a thermal design power (TDP) of up to 270 W Note: Refer to the motherboard specifications pages on our website for updates to supported processors. Chipset Intel PCH C621A (LBG-R) BIOS...
  • Page 122 Appendix B: System Specifications Power Supplies Model: PWS-860P-1R2, 860 W redundant module, 80Plus Platinum level AC Input Voltages: 100-240 VAC Rated Input Current: 800W: 100-127Vac 860W: 200-240Vac 860W: 240Vdc (for CCC only) Rated Input Frequency: 50-60 Hz Rated Output Power: +12 V Standby +12Vsb: Max: 71.67A / Min: 0A Model: PWS-861A-1R, 860 W redundant module, 80Plus Titanium level AC Input Voltages: 100-240 VAC...
  • Page 123 Appendix B: System Specifications Applied Directives, Standards EMC/EMI: 2014/30/EU (EMC Directive) Electromagnetic Compatibility Regulations 2016 FCC Part 15 Subpart B ICES-003 VCC-CISPR 32 AS/NZS CISPR 32 EN/BS 55032 EN/BS 55035 CISPR 32 EN/BS 61000-3-2 EN/BS 61000-3-3 EN/BS 61000-4-2 EN/BS 61000-4-3 EN/BS 61000-4-4 EN/BS 61000-4-5 EN/BS 61000-4-6...

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