HP ENVY 27-b120 User Manual
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HP ENVY 27-b120 User Manual

HP ENVY 27-b120 User Manual

27-inch all-in-one computer, intel core i7-7700t, nvidia geforce gtx 950m, 16gb ram, 1tb hard drive, 256gb ssd, windows 10
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Nancy M De Pope
July 8, 2025

where can I put in a c-d to install The tray is not on the top of computer or sides can;t find the disk tray

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Summary of Contents for HP ENVY 27-b120

  • Page 1 User Guide...
  • Page 2 Windows is either a registered bound by the terms of the HP End User License Not all features are available in all editions or trademark or trademark of Microsoft Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5 Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor.
  • Page 6 Processor configuration setting (select products only)

  • Page 7: Table Of Contents

    Table of contents 1 Getting information ............................1 2 Getting to know your computer ........................3 Locating hardware ..............................3 Locating software ..............................3 3 Setting up your computer ..........................4 Connecting to the Internet (select products only) ....................5 Shutting down (turning off) the computer ......................
  • Page 8 Schedules and tasks ............................29 Cleaning your computer ............................30 10 Using HP PC Hardware Diagnostics (UEFI) ..................... 32 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............32 11 Specifications ............................34 Operating specifications ............................34 12 Electrostatic Discharge ..........................35 13 Accessibility ..............................

  • Page 9: Getting Information

    HP Support Assistant maintains your computer performance and resolves problems quickly by ● using automated updates, diagnostic tools, and guided assistance. Type support in the taskbar search box, and then select the HP Support Assistant app. ▲ – or –...
  • Page 10 *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments.

  • Page 11: Getting To Know Your Computer

    Getting to know your computer Locating hardware To find out what hardware is installed on your computer: Type device manager in the taskbar search box, and then select the Device Manager app. ▲ A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).

  • Page 12: Setting Up Your Computer

    Find out what operating system and version your computer is currently running. Select the Start button, select Settings, select System, and then select About. Go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Look in the computer box for additional printed details or updates.

  • Page 13: Connecting To The Internet (Select Products Only)

    Connecting to the Internet (select products only) To connect to a wireless network: NOTE: To set up a wireless local area network (WLAN) and connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service purchased from an Internet service provider, and a wireless router (purchased separately).

  • Page 14: Shutting Down (Turning Off) The Computer

    Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer.

  • Page 15: Enjoying Entertainment Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones.

  • Page 16: Using Video

    For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document: Select the Start button, select All apps (required on some products), select HP Help and Support, and ▲ then select HP Documentation.
  • Page 17 Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. Connecting video devices using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C Thunderbolt®...
  • Page 18 Connecting video devices by using a VGA cable (select products only) NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately. To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port.
  • Page 19 Connect the other end of the cable to the high-definition TV or monitor. Press the switch screen key, for example f4, to alternate the computer screen image between 4 display states: PC screen only: View the screen image on the computer only. ●...
  • Page 20 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only) NOTE: To connect a digital display device to your computer, you need a Dual-Mode DisplayPort (DP-DP) cable, purchased separately. The Dual-Mode DisplayPort connects a digital display device such as a high-performance monitor or projector.
  • Page 21 To open Miracast: Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a ▲ wireless display, and then follow the on-screen instructions. Using video...

  • Page 22: Navigating The Screen

    Navigating the screen You can navigate the computer screen in the following ways: Using touch gestures (select products only) ● Using the keyboard and mouse ● Select computer models have special action keys or hot key functions on the keyboard to perform routine tasks.
  • Page 23 Icon Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.

  • Page 24: Securing Your Computer And Information

    Securing your computer and information Your computer includes features that help protect the integrity of your system and its data from unauthorized access. Review these features to ensure proper use. Computer security features Computer risk Computer feature Unauthorized use of the computer or User password user account A password is a group of characters that you choose.

  • Page 25: Troubleshooting

    For more information or for additional troubleshooting options, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.

  • Page 26: Power

    Symptom Possible solution Press and hold the power button on the computer for 5 or more seconds to turn off the computer, and then press the power button to turn on the computer. Error message: Invalid When drive activity stops, remove the optical disc inside the optical drive, and then press the spacebar on the keyboard.

  • Page 27: Keyboard And Mouse (With Cable)

    Keyboard and mouse (with cable) Symptom Possible solution Keyboard commands and Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your computer, and typing are not recognized then restart your computer. by the computer Mouse (with cable) does Disconnect and reconnect the mouse cable to your computer.

  • Page 28: Internet Access

    Symptom Possible solution To resume from Sleep mode, press the Sleep button (select products only), or press esc. Unplug headphones if they are connected to your computer (or speaker system). Internet access Symptom Possible solution Cannot connect to the Type control panel in the taskbar search box, and then select Control Panel. Internet Under Network and Sharing Center, select Connect to a network.

  • Page 29: Software Troubleshooting

    Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/CD-ROM drives). Double-click or double-tap the specific item (for example, HP DVD Writer 640b). Select the Driver tab. To update a driver, select Update Driver, and then follow the on-screen instructions.
  • Page 30 Before you uninstall a program, be sure that you have a way to reinstall it. Confirm that it is still available from the original source (for example, discs or the Internet). Or, confirm that the program is in the list of programs you can reinstall from HP Recovery Manager (see the steps directly below).

  • Page 31: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 32: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 33: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.
  • Page 34 Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 35 Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 36 Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 37: Maintenance

    Maintenance It is important that you perform simple maintenance of your computer to be sure that it works at peak performance. Schedules and tasks Timeframe Task Description Follow these instructions at the recommended intervals for proper maintenance. Weekly Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary files that accumulate and slow down your system.

  • Page 38: Cleaning Your Computer

    Cleaning your computer Use the following products to safely clean your computer: Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable ● wipes, which come in a variety of brands) Alcohol-free glass-cleaning fluid ● Water with mild soap solution ●...
  • Page 39 Cleaning the keyboard or mouse WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys.

  • Page 40: Using Hp Pc Hardware Diagnostics (Uefi)

    10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 41 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

  • Page 42: 11 Specifications

    11 Specifications Operating specifications NOTE: To determine the exact electrical ratings of your computer, refer to the computer ratings label, located on the outside of the computer. Factor Metric U.S. Operating temperature 5°C to 35°C 41°F to 95°F Storage temperature -20°C to 60°C –22°F to 149°F Operating humidity...

  • Page 43: 12 Electrostatic Discharge

    12 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 44: 13 Accessibility

    13 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies.

  • Page 45: 14 Support Information

    How to get help HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the Web, by phone, or through your local retailer.

  • Page 46: Customer Support For Repairs

    After the security seal has been broken, your computer is then, to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide.

  • Page 47: Index

    24 HP Recovery partition system 25 backups 23 recovery 26 USB flash drive 26 boot order removing 28 using HP Recovery media 24 changing 27 recovery media creating 23 internet, connecting 5 creating using HP Recovery camera Manager 24...
  • Page 48 unresponsive system 6 USB Type-C port, connecting 9 using sound settings 8 VGA port, connecting 10 video 8 Windows system restore point 23, 24 Windows Hello using 16 Windows tools using 24 Index...

Table of Contents