HP Pavilion Aero 13-bg0 Series Maintenance And Service Manual
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HP Pavilion Aero 13-bg0 Series Maintenance And Service Manual

HP Pavilion Aero 13-bg0 Series Maintenance And Service Manual

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Maintenance and Service Guide HP
Pavilion Aero 13.3 inch Laptop PCModel
numbers: 13-bg0xxx
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and
more.

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  • Page 1 Maintenance and Service Guide HP Pavilion Aero 13.3 inch Laptop PCModel numbers: 13-bg0xxx SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP End Not all features are available in all editions or used by HP Inc. under license. Microsoft and User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 4: Table Of Contents

    Preventing electrostatic damage to equipment............................22 Personal grounding methods and equipment............................22 Grounding the work area......................................23 Recommended materials and equipment..............................23 Cleaning your computer........................................24 Enabling HP Easy Clean (select products only) ............................24 Removing dirt and debris from your computer............................24...
  • Page 5 Backing up information and creating recovery media........................... 54 Using Windows tools for backing up................................. 54 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......54 Restoring and recovering your system..................................54 Creating a system restore ...................................... 55 Restoring and recovery methods ..................................
  • Page 6 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code.................. 59 Starting HP PC Hardware Diagnostics UEFI ............................... 59 Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)................................................60 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive...................60 Downloading the latest HP PC Hardware Diagnostics UEFI version................

  • Page 7: Product Description

    Support for HP Audio Boost Supports XiaoWei Supports DTS: X Ultra HP 5 MP Camera: indicator 1× infrared (IR) LED, BSI sensor, f2.0, WDR/TNR/HDR, 88° WFOV 5 MP by 30 frames per second Supports Windows Hello and Human Presence Device (HPD)
  • Page 8 HDMI v2. 1 supporting: up to 4 K @ 60 Hz USB 3.2 Gen 2 Type-C® (2) (supports data transfer, power delivery, HP Sleep & Charge; DisplayPort™ 1.4a out up to 4 K @ 60 Hz through adapter; HDMI 2. 1 out up to 4 K @ 60 Hz with HDCP 2.2 through adapter) USB 3.2 Gen 2 Type-A (right side)
  • Page 9 Table 1-1 Product components and their descriptions (continued) Category Description Security Supports Trusted Platform Module (fTPM) 2.0, firmware based Camera privacy cover Microphone mute Operating system Windows® 11 Pro Windows 11 Pro High End Windows 11 Pro High End China Windows 11 Pro China Windows 11 Pro Value Windows 11 Pro Value China...

  • Page 10: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right side Identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description USB Type-C®...

  • Page 11: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 12: Low Blue Light Mode (Select Products Only)

    IMAX audio and video experience. To access the latest setup documentation, go to http://www.hp.com/support, type IMAX in the Search our knowledge library search box, and then select HP Consumer Notebook PCs - Enabling the IMAX features.

  • Page 13: Keyboard Area

    For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.

  • Page 14: Turning On The Touchpad

    Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. Using an external mouse, click the touchpad button. If you are not using an external mouse, press the key repeatedly until the pointer rests on the touchpad button.

  • Page 15: Button

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● ● Off: Computer sound is on. Microphone mute light ●...

  • Page 16: Special Keys

    Table 2-6 Button and its description Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
  • Page 17 Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 18: Bottom

    Bottom Identify the bottom components. Table 2-8 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 19 Table 2-9 Service label components Component Serial number Product ID HP product name and model number Table 2-10 Service label components Component HP product name Model number Product ID Serial number Warranty period Table 2-11 Service label components Component HP product name...
  • Page 20 Table 2-11 Service label components (continued) Component Model number Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Chapter 2 Getting to know your computer...

  • Page 21: Illustrated Parts Catalog

    Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Illustrated parts catalog...
  • Page 22 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Keyboard NOTE: For a list of keyboard country codes, see...

  • Page 23: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number SSD cover not available as a spare part Speakers (left and right) N95870-001 Heat sink 15 W N95871-001 20 W N96908-001 (10) 15 W N95861-001 20 W N96907-001 (11)
  • Page 24 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel (includes hinge cover and includes display panel stretchable tape) Natural silver N95862-001 Sky blue N95863-001 Camera module (includes microphone rubber, display panel stretchable tape, and display bezel N95860-001 adhesive) Display panel (includes display panel stretchable tape and display bezel adhesive)

  • Page 25: Miscellaneous Parts

    65 W, USB Type-C (nPFC, 1.8 m [6 ft]), halogen free (HF) N90678-001 Screw Kit N95872-001 External DVD±RW drive 747080-001 HP 240 Bluetooth Mouse M61216-001 HP Z3700 Dual Wireless Mouse N33387-001 Power cords (C5, 1.0 m [3.3 ft]) Argentina L19357-001 Australia L19358-001 Denmark, halogen free (HF)

  • Page 26: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 27: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 28: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic 400 V...

  • Page 29: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 30: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 31: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 32: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 33: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 34 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 35: Removal And Replacement Procedures For Authorized Service Provider Parts

    To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.

  • Page 36: Battery

    Remove the bottom cover: Remove the two Phillips M2.0 × 9.0 screws (1) and the two Phillips M2.0 × 5.0 screws (2) from the bottom cover. Insert a plastic tool (1) into the seam near the bottom corner of the bottom cover, and then pull the tool along the seam around the entire bottom cover (2) to release it.
  • Page 37 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 38: Solid-State Drive

    Remove the battery (4) from the computer. To install the battery, reverse the removal procedures. Solid-state drive To remove an SSD, use this procedure and illustration. Table 5-3 Solid-state drive descriptions and part numbers Description Spare part number 1 TB N45474-005 1 TB (for use in the People's Republic of China) N77394-005...
  • Page 39 Remove the two Phillips M2.0 × 3.0 screws (1) that secure the drive assembly, and then pull the assembly (2) out of the socket. Separate the drive from the bracket. Solid-state drive...

  • Page 40: Speakers

    When installing an SSD, be sure to install a thermal pad on the bottom of the bracket. To install an SSD, reverse the removal procedures. NOTE: SSDs are designed with a notch to prevent incorrect insertion. Speakers To remove the speakers, use this procedure and illustration. Table 5-4 Speaker description and part number Description...

  • Page 41: Wlan Module

    Remove the speakers (3) from the computer. To install the speakers, reverse this procedure. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-5 WLAN module descriptions and part numbers Description Spare part number Realtek Wi-Fi 6 RTL8852BE + Bluetooth 5.3 M91238-005 MediaTek Wi-Fi 6E MT7922 + Bluetooth5.3 N22541-005...

  • Page 42: Usb Board

    Remove the Phillips M2.0 × 3.0 screw (3), and then remove the WLAN module (4). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.

  • Page 43: Fan

    Before removing the USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 29). Remove the bottom cover (see Bottom cover on page 29). Disconnect the battery cable from the system board (see Battery on page 30).

  • Page 44: Touchpad

    Disconnect the fan cable from the system board (2). Remove the three Phillips M2.0 × 3.0 screws (3) that secure the fan to the computer. Remove the fan (4) from the computer. To install the fan, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration.

  • Page 45: Heat Sink

    Lift up the computer. From the bottom of the touchpad, push the top side of the touchpad (4) up, and then pull the touchpad (5) into the computer to remove it. To install the touchpad, reverse this procedure. Heat sink To remove the heat sink, use this procedure and illustration.

  • Page 46: System Board

    Remove the heat sink (2) from the computer. Install thermal material onto the bottom of the heat sink each time the heat sink is removed. To install the heat sink, reverse this procedure. System board To remove the system board, use these procedures and illustrations. Table 5-10 System board descriptions and part numbers Description...
  • Page 47 Table 5-10 System board descriptions and part numbers (continued) Description Spare part number AMD Ryzen7 8840HS processor and 16 GB of system memory (for use in the People's Republic of China) N95856-xx1 AMD Ryzen7 8840U processor and 16 GB of system memory N95852-xx1 AMD Ryzen7 8840U processor and 16 GB of system memory (for use in the People's Republic of China) N95855-xx1...
  • Page 48 Remove the two Phillips M2.0 × 3.0 screws (1) from the system board bracket. Remove the eight Phillips M2.0 × 2.5 screws (2) from the system board. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 49: Display Assembly

    Lift the right side of the system board (1) up, and then pull the board (2) away from the connectors to remove it. Pull the USB bracket off the system board. Be sure to install the bracket onto the new system board. To install the system board, reverse this procedure.
  • Page 50 Lift the acetate tape (1) from the antenna and camera cables. Disconnect the camera cable from the system board ZIF connector (2). Remove the plastic cover (3) from the WLAN module. Disconnect the WLAN antenna cables (4) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled 1/MAIN connects to the WLAN module Main terminal.
  • Page 51 Separate the display (2) from the computer. To remove the display bezel: Use your fingernail to release the top, left, and right edges (1) of the display bezel from the display assembly. Insert a tool (2) into the seam under the hinge cover at the bottom of the bezel to release it. Remove the bezel (3) from the display assembly.
  • Page 52 Remove the display cable (2) from the left hinge. Remove the WLAN antenna cables and camera cable (3) from the right hinge. Remove the display hinges (4) from the display back cover. The display hinges are available as spare part number N95868-001. The display panel is secured to the display enclosure with tape that is installed under the left and right sides of the panel.
  • Page 53 Lift the tape (1) from the display panel connector. Lift the locking arm (2) off the connector. Pull the cable (3) out of the connector. When installing a display panel, use the following illustration to determine tape installation locations on the inside of the display rear cover. NOTE: When installing the tape onto the display rear cover, be sure that the end of the tape is visible and accessible, and extends out slightly from under the installed display panel.
  • Page 54 To remove the camera module: Disconnect the cable from the ZIF connector (1) on the camera module. Insert a tool (2) into the gap under the right side of the module, and then pull the tool (3) along the length of the module to detach it. The module is attached with double-sided adhesive. The camera module is available as spare part number N95860-001.
  • Page 55 When installing a camera cable, place it between the two lines on the inside of the display rear cover. To remove the wireless antennas: Lift the conductive tape (1) from the bottom sides of the display rear cover Remove the antenna cables (2) from the bottom, right, and top of the display rear cover. Peel the antennas (3) off the display rear cover.

  • Page 56: Top Cover With Keyboard

    To reassemble and replace the display assembly, reverse this procedure. Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover with keyboard. The second table provides the country codes.

  • Page 57: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the SoftPaqs . Some download packages contain a file HP website are packaged in compressed files called named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 58: Preparing For A Bios Update

    AC adapter provided with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
  • Page 59 NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Installing a BIOS update...

  • Page 60: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 61: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 62: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 63: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 64: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 65: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 66: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 67: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 68: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 69: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...

  • Page 70: Solid-State Drive Specifications

    Table 9-2 Display specifications Metric U.S. Active diagonal size 33.8 cm 13.3 in Resolution 2560 × 1600 (WQXGA) 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 400 nits Viewing angle UWVA Backlight WLED Display panel interface eDP 1.4 + PSR2 Solid-state drive specifications This section provides specifications for your solid-state drives.

  • Page 71: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 72 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...
  • Page 73 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 74: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 11 Recycling...

  • Page 75: Index

    18 boot order, changing 56 illustrated 18 spare part number 18 bottom components 12 spare part number 18 HP PC Hardware Diagnostics UEFI bottom cover display bezel downloading 60 illustrated 17 illustrated 18 failure ID code 59...
  • Page 76 (microphone) 5 description 2 media 55 ports USB flash drive 55 HDMI 4 recovery media 54 product description 2 creating using HP Cloud keyboard USB 5 Recovery Download product description 2 USB Type-C power connector Tool 54 keyboard with top cover...
  • Page 77 solid-state drive 64 wireless antennas, identifying 7 static electricity 20, 21 wireless certification label 12 support information 27 wireless, product description 2 system board WLAN antennas, identifying 7 removal 40 WLAN device 12 spare part numbers 40 WLAN label 12 system restore 55 WLAN module system restore point, creating 54...

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