Related Manuals for HP 7 Pro 738pu Series
Summary of Contents for HP 7 Pro 738pu Series
- Page 1 Maintenance and Service Guide HP Series 7 Pro 738pu model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 AMD is a trademark of Advanced Micro sure to read “Important Safety Information”. Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ................................1 Important safety information ..........................1 Important service information and precautions ....................1 RoHS (2002/95/EC) requirements .......................... 2 General descriptions .............................. 2 Firmware updates ..............................2 Before returning the repaired product to the customer ..................2 2 Monitor features ................................ -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 6: Monitor Features
On-screen display (OSD) adjustments in several languages for easy setup and screen optimization ● ● HP Display Assistant software for adjusting monitor settings and enabling theft deterrence features High-bandwidth Digital Content Protection (HDCP) copy protection on all digital inputs ●... - Page 7 HP Quick Release 2 device to quickly attach the monitor head to the stand with a simple click, and ● then remove it with the convenient sliding tab release VESA® mounting bracket for attaching the monitor head to a wall-mount device or swing arm ●...
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Page 8: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. Table 2-1 Front components and their descriptions Component Description Camera light On: The camera is in use. ALS Sensor Automatically adjusts monitor brightness. Camera RGB lens Transmits your image in a video conference. -
Page 9: Rear And Side Components
Rear and side components To identify the components on the rear of the monitor, use this illustration and table. Table 2-2 Rear components and their descriptions Component Description Security cable slot Connects an optional security cable. Power connector Connects your monitor to a power outlet. HDMI port Connects the HDMI cable to a source device such as a computer or game console. -
Page 10: Locating The Serial Number And Product Number
Locating the serial number and product number The serial number and product number are located on the rear of the monitor. You may need these numbers when contacting HP about the monitor model. For all regions: Barcode label & Spec label... -
Page 11: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. Table 3-1: Monitor major components and their descriptions Item Description Part number #Front logo 738pu #ASSY Display Chin 738pu #Lens 738pu #ASSY Panel 738pu #ASSY Middle frame 738pu #ASSY Power key BD 738pu #Power key 738pu #ASSY Bottom USB BD 738pu... -
Page 12: How To Order Parts
#ASSY Interface BD 738pu #ASSY Driver BD 738pu #ASSY ALS BD 738pu #ALS lens 738pu How to order parts The HP authorized repair center can purchase the power board from HP. Power board Description HP spare part number Manufacturer part number... - Page 13 You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.
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Page 14: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 15 2) Remove Rear Cover From Display Head: Loose all the hooks by hand in order for pulling the rear cover, and disconnect the key cable away from the connector. 3) Remove OSD key board from the rear cover: remove 1pcs screw 4) Disconnect all the cable from the main chassis.
- Page 16 5) Remove Speaker from Middle frame by removing 6pcs screws 6) Remove Hinge from Display Head by removing 4 screws. Remove bottom USB board by removing 1pcs screw...
- Page 17 7) Remove Main Bracket Assy from Display Head: remove 4pcs screws and then disconnect EDP cable from the panel 8) Remove middle frame from the display head: remove 21pcs screws...
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Page 18: Power Board
9) Remove Power key Board and ALS Board from Middle Frame 10) Remove all the circuit board From bracket Assembly by unlocking 15pcs screws Power board The power board part number is 755.0AT10.0001. Before removing the power board, follow these steps: Prepare the monitor for disassembly. -
Page 19: Connector Repair
1) The HP Series 7 Pro 738pu G3 power board connector position is as follows: 2) Locate the part number location on the board. 3) Pin solder with soldering iron and absorber. 4) Lift the connector up and away from the PCB. - Page 20 The connectors are on the main board (board part number 7ZB.0AT01.0005). The connector identifiers are as follows: Connector Location HDMI HDMI1 DP1, DP2 USB-C USBC1, USBC3 TBT4 USBC1, USBC2 RJ45 RJ451 USBA USB1, USB2 USBA USB3, USB4 USBA USB5...
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Page 21: Hdmi Connector Hdmi1
Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 11. HDMI connector HDMI1 Repair the HDMI connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the HDMI connector from the PCB. -
Page 22: Dp Connector Dp1
3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component. DP connector DP1/DP2 Repair the DP connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the DP connector from the PCB. -
Page 23: Rj45 Connector Rj1
1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the USB-C connector from the PCB. 3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component RJ45 connector RJ1 Repair the RJ45 connector:... -
Page 24: Usb-A Connector Usb3/Usb4
USB-A connector USB1/USB2/USB3/USB4/USB5 Repair the USB-A connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Lift the USB-A connector from the PCB. 3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component. -
Page 25: Support And Troubleshooting
USB Hub test Confirm USB function of 3-USB Type-A and 1-USB Computer or Notebook Type-C working normally. Audio test Change volume and balance to confirm whether Sound bar volume is smooth and loud enough. Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. - Page 26 not enter into a select Power select Auto- low-power sleep Sleep Mode and set auto- state. sleep to On. “OSD Lockout” is The monitor’s OSD lock function is enabled. Press and hold the Menu displayed. button for 10 seconds to disable the OSD lockout function.
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Page 27: Index
Index components RC removal, 11 front, 5 rear components, 6 rear, 6 removal connector repair, 16 power board, 15 features, 3 RC, 11 firmware updates, 2 removal and replacement procedures, 11 front components, 5 returning to customer, 2 function test, 20 RoHS (2002/95/EC) requirements, 2 how to order parts, 9 safety information, 1...
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