Lorex B862AJ Series Frequently Asked Questions Manual
4k wired video doorbell
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B862AJ Series - 4K Wired Video Doorbell: Frequently
Asked Questions
help.lorextechnology.com/link/portal/57356/57366/Article/3812/b862aj-series-4k-wired-video-doorbell-frequently-
asked-questions
The following FAQ answers many of the general questions about the 4K Wired Video
Doorbell B862AJ. Where applicable, the FAQ includes links to articles where you may find
more information.
Where can I download the Lorex app?
Download the Lorex app from the App Store or Google Play Store.
Why is my video doorbell not connecting to the Lorex app?
Your video doorbell can be onboarded on a 2.4GHz or 5GHz Wi-Fi network. During setup,
connect your doorbell to the same Wi-Fi network as your phone.
For devices/customers in Canada: 5GHz networks will have limitations in Canada due to
Industry Canada (IC) regulations; 3 of the 4 bands need to be disabled, as a result you may
experience connectivity issues on the 5GHz frequency.
What is the minimum recommended upload speed required for
remote video streaming?
A minimum upload speed of 10 Mbps is required for best performance.
What is the aspect ratio of the video doorbell's image?
Your video doorbell captures visitors from head to toe with an aspect ratio of 9:16 in vertical
view. By creating a 9:16 aspect ratio, the doorbell's video fits perfectly in the standard
smartphone screen, specifically when held vertically (portrait mode) so that you don't have to
rotate your phone every time it rings.
Do I need a transformer for my video doorbell?
1/11
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Summary of Contents for Lorex B862AJ Series
- Page 1 Where can I download the Lorex app? Download the Lorex app from the App Store or Google Play Store. Why is my video doorbell not connecting to the Lorex app? Your video doorbell can be onboarded on a 2.4GHz or 5GHz Wi-Fi network. During setup, connect your doorbell to the same Wi-Fi network as your phone.
- Page 2 (up/down). To customize the angle of your video doorbell, position one of these wedges behind the Mounting Bracket in the desired direction you want your doorbell to face. For additional details, refer to "B862AJ Series - 4K Wired Video Doorbell: Angle your doorbell with the wedge".
- Page 3 Use the supplied pin and insert it into the tiny hole labelled RESET for 10 seconds. Wait for an audible sound to confirm that your video doorbell is restarting. How do I insert or remove the microSD card from my video doorbell? Pull back the RESET/microSD card slot cover located on the back of your video doorbell.
- Page 4 LED works if you did not change the default LED settings. Flashing blue: Your video doorbell is ready for network connection. Flashing blue quickly: Your video doorbell is pairing to your Lorex account / An event was detected.
- Page 5 Note: If motion detection is disabled, general/person/vehicle/animal/abandoned object/missing object detection will automatically disable and you will not receive any motion detection notifications in the Lorex app. How do I customize Motion Zones™? Motion Zones™ allows you to customize your video doorbell’s motion detection region.
- Page 6 How do I set the Deterrence Light and Smart Securty (SS) LED to activate when motion is detected? 1. Tap above your video doorbell's thumbnail. 2. Tap Light Settings. 3. Tap to Activate Deterrence Light on Detection and/or Activate Status LED on Detection.
- Page 7 3. Tap on the events to play the recordings. To view all recordings stored on your video doorbell, navigate to the Timeline. For more detailed instructions on navigating through events, refer to "Lorex App - Events". How do I filter through recorded events? 1.
- Page 8 Video Doorbell, all on the Lorex app. Refer to the article Lorex Sensor Hub and Sensors - How to set up for full instructions. Refer to the article Wi-Fi Security Camera - How to add or remove devices for full instructions.
- Page 9 Can I connect my video doorbell to a Fusion recorder for larger storage? Yes, to learn more about Lorex Fusion Systems visit the Fusion page. Can the video doorbell be used inside an office building? Yes, the video doorbell can operate in an office setting using the provided USB Power Cable.
- Page 10 -4° to 122° Fahrenheit / -50° to 20° Celsius. What is Home & Away™? The Lorex app can automatically use your location to manage your notifications when you are at home or away. The app will notify you when you are inside/outside of your set home perimeter.
- Page 11 How do I permanently delete data off of my video doorbell? Visit Formatting Device Storage, for more information. How is my privacy ensured? Recordings are always contained within the device and stored locally, keeping activity around your home private and your data under your control. 11/11...
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