Lorex B862AJ Series Troubleshooting

4k wired video doorbell

Hide thumbs Also See for B862AJ Series:

Download this manual

B862AJ Series - 4K Wired Video Doorbell: Fusion

Troubleshooting

help.lorextechnology.com/link/portal/57356/57366/Article/3831/b862aj-series-fusion-troubleshooting

This article focuses on enhancing the video doorbell's image following the Lorex Fusion

Recorder setup.

Video doorbell's image is stretched in the Lorex app and in my

recorder's live view

To restore your video doorbell's image, update your recorder's firmware with the latest

version:

1. On your recorder, go to Main Menu > System > Update & Reset > Upgrade.

2. Ensure Automatically Check for Updates is checked.

3. Click Check for Updates to check for a newer firmware version.

4. If a newer version is found, click Upgrade Now to upgrade the system.

Note: Make sure to also update both your Lorex app and your phone's software to the latest

available versions.

Video doorbell's image in the Lorex app has black bars around it

1/3

Need help?

Do you have a question about the B862AJ Series and is the answer not in the manual?

Page 1 3. Click Check for Updates to check for a newer firmware version. 4. If a newer version is found, click Upgrade Now to upgrade the system. Note: Make sure to also update both your Lorex app and your phone's software to the latest available versions.
Page 2 Upon connecting your 4K Wired Video Doorbell to your Lorex Fusion Recorder (N84x models), you may notice in the Lorex app that there are black bars on the sides of your video doorbell’s image. This occurs because the Lorex app's multi-camera view, which has a 4:3 "widescreen"...
Page 3 By doing this, your video doorbell will transition to a Fullscreen perspective, removing the black bars on the sides of the image. Keep in mind that when swiping left or right to view other connected cameras, they may display black bars above and below their images. To switch all connected cameras to horizontal view: 1.

B463ajdb-eB451ajd-eg B451ajdb-eg