Page 1 ® Epson SureColor P20570 User's Guide...
Page 3: Table Of Contents
Contents SureColor P20570 User's Guide....................... 11 Introduction to Your Printer........................12 Printer Features ..........................12 Optional Equipment and Replacement Parts................. 12 Notations Used in the Documentation ....................14 Printer Part Locations......................... 14 Product Parts - Front and Inside ....................15 Product Parts - Bulk Ink Delivery System (ink unit)................
Page 4 Using Epson Media Installer ......................50 Epson Media Installer Screens ....................51 Downloading Epson Media Settings ..................55 Creating Custom Media Settings Using Epson Media Installer ..........57 Edit Media Settings Options...................... 60 Sharing Custom Media Settings with Other Computers ............62 Available Epson Papers ........................
Page 5 Saving Data to Storage - Mac...................... 107 Printing Stored Data ......................... 107 Managing Storage Spaces and Documents ..................108 Searching for Storage Spaces and Documents................108 Deleting a Document from Storage ..................... 108 Changing the Storage Period ...................... 109 Deleting a Storage Space......................109 Restricting Operations for Shared Storage Spaces ..............
Page 6 Checking Ink and Maintenance Box Status with Windows ............183 Checking Ink and Maintenance Box Status - Mac ............... 183 Purchase Epson Ink and Maintenance Boxes ................. 184 Ink Supply Units (Ink Packs) and Maintenance Box Part Numbers ..........185 Removing and Installing Ink Supply Units (Ink Packs)..............
Page 7 Checking the Nozzles Using the Product Control Panel ............190 Checking the Nozzles Using a Computer Utility ..............191 Print Head Cleaning ........................192 Cleaning the Print Head Using the Product Control Panel ............192 Cleaning the Print Head Using a Computer Utility..............193 Running a Power Cleaning Using the Product Control Panel..........
Page 8 Paper Feeding Problems......................227 Paper Jam Problems ........................228 Paper Does Not Collect in the Basket or is Creased..............229 Solving Print Quality Problems ......................229 Nozzle Check Pattern Prints Incorrectly ..................230 Overall Print Quality is Poor......................230 Lines Are Misaligned ........................232 Prints are Scuffed or Smeared ....................
Page 9 Binding Arbitration and Class Waiver ....................254 Trademarks ............................257 Copyright Notice..........................258 A Note Concerning Responsible Use of Copyrighted Materials........... 258 Default Delay Times for Power Management for Epson Products ..........258 Copyright Attribution ........................259...
Page 11: Surecolor P20570 User's Guide
SureColor P20570 User's Guide Welcome to the SureColor P20570 User's Guide. For a printable PDF copy of this guide, click here.
Page 12: Introduction To Your Printer
Printer Features Notations Used in the Documentation Printer Part Locations Printer Features The Epson SureColor P20570 printer include these special features: High productivity • Advanced PrecisionCore MicroTFP 12-channel printhead • 1.6 L high-capacity ink pack system • Fast printer operation for a quick print start Reliability •...
Page 13 (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. In addition to the accessories listed below, 1-year, 2-year, and 4-year extended service plans are available.
Page 14: Notations Used In The Documentation
Parent topic: Printer Features Notations Used in the Documentation Follow the guidelines in these notations as you read your documentation: • Warnings must be followed carefully to avoid bodily injury. • Cautions must be observed to avoid damage to your equipment. •...
Page 15: Product Parts - Front And Inside
Product Parts - Front and Inside Front Maintenance cover for cleaning the printhead Casters Maintenance box covers Paper basket Bulk ink delivery system Poster board support Control panel Maintenance cover for cleaning the caps...
Page 16 Dust cover Roll paper cover Roll paper stands Printer cover...
Page 17 Inside Accessory holder Maintenance boxes Wiper...
Page 18 Capping stations Suction caps Roll lock lever Adapter holder Adapter guides Paper feed slot Printhead Roll Paper Adapter Adapter lock lever Size lever Parent topic: Printer Part Locations...
Page 19: Product Parts - Bulk Ink Delivery System (Ink Unit)
Product Parts - Bulk Ink Delivery System (ink unit) Ink tube connector Connector lock lever Ink tube cover Security wire attachments Lock switch Ink supply unit tray Cover Parent topic: Printer Part Locations...
Page 20: Product Parts - Back
Product Parts - Back Security lock slot LAN port OPTION port USB port Optional storage unit slot ® ® Adobe PostScript 3™ expansion unit slot AC inlet Vents Parent topic: Printer Part Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Changing the LCD Screen Language Selecting the Date and Time...
Page 21: Control Panel
Setting a Password and Locking the Control Panel Parent topic: Printer Part Locations Control Panel power button power light LCD touchscreen Error alert light; check the control panel for error details when lit home icon LCD Screen Display...
Page 22 Access menu items Displays the printer's status, error messages, and other information Displays paper information Tap the display area to view the Paper Setting screen. : Standby status; you cannot print immediately in this status : Ready status Displays the amount of ink remaining The abbreviation below the bar indicates the ink color.
Page 23: Changing The Lcd Screen Language
Online manual icon Switch connection status; select to switch the online/offline status between the printer and the connected computer Network status icons; select to view and change network connection settings : No Ethernet : Ethernet connection established Displays the Maintenance menu You can check and clean the printhead nozzles, replace consumables, and clean parts.
Page 24: Setting A Password And Locking The Control Panel
6. Use the on-screen keyboard to enter the current date and select OK. 7. Select the time format you want to use. 8. Use the on-screen keyboard to enter the current time and select OK. 9. Select Daylight Saving Time and select either Summer or Winter. 10.
Page 25: Using Power Saving Settings
Note: You can restore the administrator password to the default password by selecting Restore Default Settings on the Admin Password screen and entering the administrator password. If you forget your password, contact Epson for assistance. Parent topic: Using the Control Panel...
Page 26: Changing The Power Off Timer Settings
4. Do one of the following: • Press the + or – button to increase or decrease the number of minutes. • Press the number to display the on-screen keypad, select the number of minutes (between 1 and 120), and select OK. Note: The default setting is 15 minutes.
Page 27: Installation Space
Parent topic: Printer Part Locations Installation Space Make sure that you clear the following amount of working space so that you can eject paper and replace consumables as necessary for your model. 5.9 in. (150 mm) 0 in. (0 mm) or 22.5 in.
Page 28: Storing Your Printer
• Do not install the printer next to heat sources or directly in the path of exhaust from a ventilator or air conditioner. Failure to observe this precaution could result in the printhead nozzles drying out and clogging. • Make sure the product work space is kept free of dust or lint that could damage your product or clog the printhead nozzles.
Page 29: Media Handling
Roll Paper Handling Cut Sheet Handling Using the Paper Basket Creating Custom Media Settings Available Epson Papers Borderless Paper Type Compatibility Supported Paper Widths for Borderless Printing Roll Paper Handling See these sections to load, cut, and remove roll paper in your product.
Page 30 Note: Loading roll paper with uneven edges can cause paper feeding problems. Note: Do not load curled paper or use unsupported paper. 1. Make sure the printer is turned on. 2. On the control panel, select the icon. 3. Select Roll Paper.
Page 31 When you are done loading roll paper, the paper setting screen appears. 5. Set the paper settings for the roll paper you loaded. 6. Close the roll paper cover. 7. Close the dust cover. Parent topic: Roll Paper Handling Related references Available Epson Papers...
Page 32: Cutting Roll Paper
Related tasks Removing Roll Paper Cutting Roll Paper The printer's built-in cutter can automatically cut most paper types, or you can cut your prints manually. You can switch between cutting methods in the printer driver and on the control panel. The setting selected in the printer driver overrides the control panel setting.
Page 33: Cutting Roll Paper Manually
Lower the support when it is not in use or if it catches on the paper. Cutting Roll Paper Manually Printing Cutting Guidelines Parent topic: Roll Paper Handling Related references Roll Paper Options - Windows Related tasks Selecting Roll Paper Settings - Mac Related topics Using the Optional Auto Take-up Reel Cutting Roll Paper Manually...
Page 34 Note: The Auto Cut setting in the printer driver takes priority over the setting in the control panel. The printer driver setting returns to automatic cutting when you close the application. • If you are using a paper type that cannot be cut with the built-in cutter, turn off the setting in the control panel.
Page 35: Printing Cutting Guidelines
Note: If the paper cannot be cut by the built-in cutter, press the icon until your print is clear of the printer, then cut the print by hand. The roll rewinds and the paper's leading edge returns to the print wait position. Parent topic: Cutting Roll Paper Printing Cutting Guidelines...
Page 36 • If you need to reposition the cutting guideline, look through the printer while keeping it closed and use the icon to align the desired cutting guideline position with the arrow mark on the printer. Once aligned, select Cut. Note: You cannot print a cutting guideline inside the bottom margin. 4.
Page 37: Removing Roll Paper
The roll rewinds and the paper's leading edge returns to the print wait position. Parent topic: Cutting Roll Paper Related references General Settings Menu General Settings Menu Removing Roll Paper When you finish printing on roll paper, remove it from the printer to avoid indenting or creasing the paper. Note: If you enabled Remaining Amount Management, the printer prints a barcode on the leading edge of the roll when you remove the roll paper.
Page 38 • If you don't need to reposition the paper, select Cut to cut the paper with the built-in cutter. Note: The minimum length of paper you can cut with the built-in cutter is 2.36 in. (60 mm) or 5 in. (127 mm), depending on the paper type.
Page 39: Cut Sheet Handling
The roll rewinds and the paper's leading edge returns to the print wait position. Parent topic: Roll Paper Handling Related topics Using the Optional Auto Take-up Reel Cut Sheet Handling You can load a variety of types and sizes of cut sheet paper in your product. Loading Cut Sheets Removing Cut Sheets Loading Poster Board...
Page 40 When you are done loading the cut sheet, the paper setting screen appears. Note: Remove each sheet as it is printed and ejected without letting the sheets stack up. Parent topic: Cut Sheet Handling Related references Available Epson Papers Paper Specifications Related tasks Storing the Paper Basket...
Page 41: Removing Cut Sheets
Removing Cut Sheets When you finish printing on cut sheets, remove them from the printer to avoid indenting or creasing the papers. Note: When removing paper that has been loaded but not printed, use the control panel to remove the paper.
Page 42 Note: When printing on a B1 (27.8 × 39.4 inches [707 × 1000 mm]) poster board, make sure you have enough space in the front and back of the printer. 34.6 in. (880 mm) 22.5 in. (571 mm) 1. Make sure the printer is turned on.
Page 43 2. On the control panel, select the icon. 3. Select Poster Board. 4. Select See Description and follow the on-screen instructions to load the poster board. When you are done loading the poster board, the paper setting screen appears.
Page 44: Removing Poster Board
Parent topic: Cut Sheet Handling Related references Available Epson Papers Paper Specifications Related tasks Storing the Paper Basket Removing Poster Board When you finish printing on poster board, remove it from the printer to avoid indenting or creasing the papers.
Page 45: Using The Paper Basket
Note: Store poster board media flat in its original packaging. Storing poster board media unprotected or on its long or short edge can lead to excess paper curl, cause damage to the printer, and ruin your prints. Parent topic: Cut Sheet Handling Using the Paper Basket The paper basket catches printouts and keeps them from getting dirty or scratched.
Page 46: Storing The Paper Basket
Note: When not in use, store the support bar. Storing the Paper Basket Parent topic: Media Handling Storing the Paper Basket Store the paper basket whenever you do the following: • Use the optional Auto Take-up Reel • Move the printer...
Page 47: Creating Custom Media Settings
Creating Custom Media Settings You can use the printer control panel or Epson Media Installer to create and store up to 16 custom media settings for printing on paper types that are not already in your product's control panel and printer driver...
Page 48: Creating Custom Paper Settings Using The Control Panel
Creating Custom Paper Settings Using the Control Panel You can create custom paper settings from the printer control panel. Note: If you are using non-Epson paper or media, consult the paper manufacturer for suggested reference papers and print settings for use with the paper or media.
Page 49: Selecting Custom Paper Configurations
• Canvas: Canvas Satin or Canvas Matte • Plain paper: Plain Paper • Glossy paper: Photo Paper • Thick, non-glossy paper: Matte Paper • Thin, soft, non-glossy paper: Plain Paper • Canvas-like paper: Canvas • Cotton paper with a rough surface: UltraSmooth Fine Art •...
Page 50: Using Epson Media Installer
You can use Epson Media Installer to download settings for a paper type or use the settings as a starting point for a similar paper and then edit them, as needed.
Page 51: Epson Media Installer Screens
Related tasks Checking for Software Updates Epson Media Installer Screens Media Management...
Page 52 Main functions (Copy Media): Makes a copy of the selected media settings and saves it in the printer or the printer driver (Edit): Opens the selected media settings for editing (the selected paper information must be marked as Editable) (Remove): Deletes the selected media settings from the printer or the printer driver (the selected paper settings must be marked as Removable) (Import): Imports a media settings file that was exported from computer connected to the same printer (you can only import one file at a time)
Page 53 • Import required (Missing Custom Media): Media settings have not been saved to the printer or printer driver Note: You can still print on Epson media if the status is Downloadable (Missing EMX) or Import required (Missing Custom Media). • Editable: The selected media settings can be edited •...
Page 54 Media Download Search conditions • Printer: Specify the connected printer for which you want to display available media settings • Region: Specify the region • Media Vendor: Specify the media vendor or brand • Media Category: Specify the type of media •...
Page 55: Downloading Epson Media Settings
Parent topic: Using Epson Media Installer Downloading Epson Media Settings You can download new or updated Epson media settings from the Media Download tab of the Epson Media Installer utility. Note: • To download and install media settings on the printer, you must be connected to the Internet and to the printer.
Page 56 • Mac: Open the Applications > Epson Software > Epson Utilities folder and double-click Epson Media Installer. 2. Click Media Download. You see a screen like this: 3. Click the name of the media settings you want to download and click Download and Register.
Page 57: Creating Custom Media Settings Using Epson Media Installer
Creating Custom Media Settings Using Epson Media Installer You can use Epson Media Installer to create custom paper settings by copying an existing paper setting, renaming it, and assigning an ICC profile. After that, the custom paper setting can be selected from the printer control panel or the printer driver.
Page 58 You see a screen like this: Note: Custom paper settings created from the printer control panel are not displayed. 3. Select the paper type you want to use as a base for the new paper setting and click (copy media). Note: You can only copy paper types with a Ready status.
Page 59 The new Media Type setting is available in your printer driver and registered as a Custom Paper Setting on the printer control panel. You see the imported icon next to custom paper settings that were registered using Epson Media Installer.
Page 60: Edit Media Settings Options
Note: If the printer driver is uninstalled, paper types previously added using Epson Media Installer may not appear when the driver is reinstalled. To re-register the paper information, open Epson Media Installer, and click Media Management > Refresh. Parent topic:...
Page 61 Setting Description Platen Gap Set the distance between the printhead and the paper; choose a wider setting if prints are frequently scratched or smudged. Top/Bottom Margins Select the margin for the leading/trailing edges of the printed image. Depending on the paper type and printing environment, colors may be uneven near the leading edge if the margin is small.
Page 62: Sharing Custom Media Settings With Other Computers
Using Epson Media Installer Sharing Custom Media Settings with Other Computers You can export custom media settings created in Epson Media Installer and then import them to other computers connected to the same printer. Note: To import custom media settings to a computer, it must be connected to the same printer as the one that was used to create the custom settings.
Page 63 8. Transfer the file to the other computers you wish to import the settings to, if necessary. 9. Open the Epson Media Installer software on the computer you want to add the custom media setting Note: The computer must be connected to the same printer.
Page 64: Available Epson Papers
Checking for Software Updates Available Epson Papers The following Epson special media is recommended for high-quality printing results. Epson media is available in a variety of finishes and paper sizes, in both sheets and rolls. Note: Some paper/media listed in the printer driver may not be available. Paper/media availability varies...
Page 65 U.S. and Canada: You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit proimaging.epson.com (U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button.
Page 66 Epson Standard Proofing Paper Premium (250) L*a*b* 96.0, 1.5, -10.0 Epson Standard Proofing Paper Premium (200) L*a*b* 96.0, 1.5, -10.0 Epson Standard Proofing Paper (240) L*a*b* 95.0, 0.0, -2.0 (GRACoL Grade 1 Certified) Epson Standard Proofing Paper (205) L*a*b* 95.0, 0.0, -2.0 Epson Standard Proofing Paper SWOP3 L*a*b* 93.0, 0.0, 0.0...
Page 67: Borderless Paper Type Compatibility
Epson Singleweight Matte Paper Epson Presentation Paper Matte Epson Enhanced Matte Paper Epson Archival Matte Paper Canvas Canvas Satin (See Epson Exhibition Canvas Satin) Canvas Matte (See Epson Exhibition Canvas Matte) Epson Exhibition Canvas Gloss Epson Exhibition Canvas Matte Epson Exhibition Canvas Satin...
Page 68 Examples of Borderless Paper Types • Epson Singleweight Matte Paper • Epson Doubleweight Matte Paper • Epson Premium Glossy Photo Paper (250) • Epson Premium Semigloss Photo Paper (170) • Epson Premium Glossy Photo Paper (170) • Epson Premium Semimatte Photo Paper (250) •...
Page 69: Supported Paper Widths For Borderless Printing
Supported Paper Widths for Borderless Printing The following paper widths support borderless printing. Note: Depending on the media type, the print quality may decline or you may not be able to select borderless printing. Paper Width Roll paper (254 mm - 1626 mm) Cut sheet (201 mm - 1118 mm) 64 inches (1626 mm) Supported –...
Page 70: Using The Optional Auto Take-Up Reel
Using the Optional Auto Take-up Reel See these sections to use the optional auto take-up reel with your product. About the Auto Take-up Reel Using the Auto Take-up Reel Control Panel Connecting the Auto Take-up Reel Attaching the Roll Core to the Auto Take-up Reel Take Up with the Printable Side Out Take Up with the Printable Side In Assembling and Using the Tensioner...
Page 71: Using The Auto Take-Up Reel Control Panel
Caution: Be careful that your hands, hair, or other objects do not get caught in the moving parts of the auto take-up reel unit. Caution: Do not place your hand in the labeled parts of the support bar. Parent topic: Using the Optional Auto Take-up Reel Using the Auto Take-up Reel Control Panel Power lamp...
Page 72: Connecting The Auto Take-Up Reel
Manual switch Selects the manual take-up direction. The selected option takes effect when the Auto switch is in the Off position. Backward: The roll is taken up with the printable side in. The speed will increase after the button is held for more than three seconds. Forward: The roll is taken up with the printable side out.
Page 73 2. Connect the other end of the USB cable to the port on the back of the auto take-up reel.
Page 74 3. Coil the excess cable and secure it using the cable clamp on the bottom of the printer stand.
Page 75 4. Connect the power cord to the AC inlet on the back of the auto take-up reel.
Page 76: Attaching The Roll Core To The Auto Take-Up Reel
5. Route the power cord through the cable clamp on the side of the printer stand. 6. Plug the auto take-up reel power cord into an electrical outlet. Parent topic: Using the Optional Auto Take-up Reel Attaching the Roll Core to the Auto Take-up Reel You need to attach the roll core to the auto take-up reel before you can load paper onto the take-up reel.
Page 77 1. Set the Auto switch on the take-up reel to the Off position. 2. Turn on the printer. 3. Load roll media in the printer. 4. Move the support bar to the storage position.
Page 78 5. Make sure the inner take-up reel sensor is lowered and the caster is positioned parallel to the printer stand. Note: The take-up reel sensor may cause a take-up error if it is tilted too far, such as touching the floor.
Page 79 7. Attach the roll core holder to the paper stop and push it in until it clicks into place.
Page 80 8. Unlock the paper stop and slide it to the left.
Page 81 9. Insert the right roll core holder into the roll core until the raised edges on the roll core holder touch the roll core. 10. Attach the roll core to the auto take-up reel and push it in until it clicks into place.
Page 82: Take Up With The Printable Side Out
11. Slide the paper stop to the right and insert the roll core holder into the left end of the roll core. Note: Make sure the raised edges on the roll core holder touch the roll core. 12. Lock the paper stop in place. Make sure the roll core does not wobble and is secured in place.
Page 83 Note: Make sure Auto Cut is set to Off when you use the auto take-up reel. Note: Do not remove the paper wrapped around the roll core. Pulling too hard on the paper may damage the auto take-up reel. 1. Select the menu icon >...
Page 84 5. Press and hold the Manual switch on the take-up reel to the Forward position until the media wraps around the core at least two times. Then release the switch. After wrapping the paper around the roll core, make sure that there is some slack between the paper and the roll core.
Page 85 6. Move the support bar forward to position A. 7. Assemble the tensioner according to the width of the paper being taken up. 8. Insert the tensioner into the slack part of the roll paper.
Page 86: Take Up With The Printable Side In
9. Set the Auto switch on the take-up reel to the Forward position. You are now ready to print with the auto take-up reel. Parent topic: Using the Optional Auto Take-up Reel Related references General Settings Menu Take Up with the Printable Side In After you attach the roll core on the optional auto take-up reel, follow these steps to take up media with the printable side in.
Page 87 3. Tape the edge of the media to the center of the core, then tape the edge to the left and right ends. 4. Select the menu icon > Paper Setting > Roll Paper > Feed/Cut Paper > Forward to wind the paper three times around the roll core.
Page 88 5. Press and hold the Manual switch on the take-up reel to the Backward position and hold it there until the media wraps around the core at least two times. Then release the switch. After wrapping the paper around the roll core, make sure that there is some slack between the paper and the roll core.
Page 89 6. Move the support bar forward to position A. 7. Assemble the tensioner according to the width of the paper being taken up. 8. Insert the tensioner into the slack part of the roll paper.
Page 90: Assembling And Using The Tensioner
The tensioner keeps the roll media from becoming too slack. Use the tensioner only when printing on these media types: Epson Singleweight Matte Paper, Epson Premium Glossy Photo Paper (170), Epson Premium Semigloss Photo Paper (170), and other thin media wider that 16 inches (406.4 mm). You need to adjust the width of the tensioner to match the roll paper you are using before inserting it.
Page 91 2. If the roll paper you are using is wider than 24 inches (610 mm), attach small tension pipes to the left end of the large tension pipe as necessary. Note: Each small tension pipe adds 10 inches (254 mm) of width to the tensioner. Add up to 4 small tension pipes to the large tension pipe, as necessary.
Page 92 4. Do one of the following: • If you attached media to the roll core with the printable side out, insert the tensioner as shown here.
Page 93 • If you attached media to the roll core with printable side in, insert the tensioner as shown here.
Page 94 5. Align the tensioner with the right edge of the paper as shown.
Page 95: Removing Media From The Optional Auto Take-Up Reel
6. Adjust the flange on the left side of the tensioner so that there is a gap of about 0.2 inch (5 mm) between the flange and the roll paper. Parent topic: Using the Optional Auto Take-up Reel Removing Media from the Optional Auto Take-up Reel After printing on media loaded on the optional auto take-up reel, follow these steps to remove it.
Page 96 1. Set the Auto switch on the take-up reel to the Off position. 2. Move the support bar to the storage position. 3. Remove the tensioner.
Page 97 4. Do one of the following: • If the Take-up After Cut setting is set to On, the paper winds up automatically after cutting. Support the media with your hands to keep it off of the floor while it is automatically rolled onto the take-up reel.
Page 98: Storing The Sensor
7. Remove the roll core from the take-up reel. Parent topic: Using the Optional Auto Take-up Reel Storing the Sensor Store the sensor for the auto take-up reel when using the paper basket or moving the printer.
Page 99 1. Unscrew and remove the sensor from the front, and hook it onto the unit above.
Page 100 2. Fold the sensor in. Parent topic: Using the Optional Auto Take-up Reel...
Page 101: Using The Optional Solid State Drive (Ssd) Unit
Using the Optional Solid State Drive (SSD) Unit The SSD unit allows you to store and retrieve data quickly and reliably. You can create multiple storage spaces in Storage to organize your documents so that you can easily locate the data when needed. SSD Unit Storage Options Using the SSD Unit from Your Computer Creating a Storage Space...
Page 102: Using The Ssd Unit From Your Computer
Caution: The following situations may cause loss or corruption of data in Storage. Epson is not responsible for any data loss, data corruption, or problems due to any cause, including those listed below and within the warranty period. Epson is also not responsible for the recovery of lost or corrupted data.
Page 103 3. Select Acquire from Printer and click on Get. If Installed is displayed under Option Storage in the Current Printer Information section, you can use the SSD unit. Mac: 1. In the Apple menu or the Dock, select System Preferences or System Settings. Select Print & Fax, Print &...
Page 104 2. Click on Storage Settings.
Page 105: Creating A Storage Space
3. Select your settings on the Storage Settings screen and click Apply. You can now use the SSD unit. Parent topic: Using the Optional Solid State Drive (SSD) Unit Creating a Storage Space A shared Storage space can be created by an administrator or a user. However, users can only create Storage spaces if General Settings >...
Page 106: Saving Data To Storage
2. Select the following settings on the Storage Settings screen: • Folder Number: Enter a storage number. If no number is entered, one will be assigned automatically. • Folder Name (Required): Enter a folder name using up to 30 alphanumeric characters. •...
Page 107: Saving Data To Storage - Mac
Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. On the Epson Printer Utility screen, click Storage Settings . 3. Set the save location, then click OK.
Page 108: Managing Storage Spaces And Documents
3. Set the number of copies you want to print. 4. Make other print settings as necessary. 5. Press the start button. Parent topic: Using the Optional Solid State Drive (SSD) Unit Managing Storage Spaces and Documents Follow the instructions in these sections to manage your storage spaces and documents on the SSD unit.
Page 109: Changing The Storage Period
Parent topic: Managing Storage Spaces and Documents Changing the Storage Period Documents in Storage are not automatically deleted by default. Administrators and users can change the storage period or set it to indefinite. However, users can only change this setting when General Settings >...
Page 110: Printing From A Computer
You can print with your product using any Windows application, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 111 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Preferences, Properties, Print Settings, or Printer Properties to view your print settings.
Page 112 Type in the printer driver matches the paper type selected for the Custom Paper Setting you are using. 9. If you are using non-Epson paper or media and you need to fine-tune its performance, select the Media Type setting that is closest to the paper you loaded, click the Paper Config button, and adjust the paper configuration options as necessary.
Page 113: Paper Configuration Options - Windows
Printing Your Document or Photo - Windows Paper Configuration Options - Windows If you are using non-Epson media and need to fine-tune its print quality, click Paper Config... from the Main tab, then adjust the Color Density setting, as necessary.
Page 114: Print Quality Options - Windows
Contrast Adjusts the difference between the light and dark areas of your image. Shadow Tonality Controls tonality only in the shadow areas of your image. Highlight Tonality Controls tonality only in the highlight areas of your image. Max Optical Density Adjusts the overall density or focus of the print.
Page 115 EPSON Standard (sRGB) Increases the contrast in images. Note: This is the standard mode for most photos and documents when not using an ICC profile. Adobe RGB Matches image colors to the Adobe RGB color standard. Use this setting if your source file was captured in Adobe RGB.
Page 116: Advanced Color Controls - Windows
Advanced Color Controls - Windows If you selected Color as the Print Mode setting and any setting except ICM as the Mode setting, you can click the Advanced button to select detailed settings. The Color Controls screen lets you specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones.
Page 117: Roll Paper Options - Windows
Sheet Selects sheets of paper loaded in the sheet feeder. Poster Board Selects poster board or other thick media loaded in the cut sheet feed slot. Parent topic: Selecting Basic Print Settings - Windows Roll Paper Options - Windows Select any of the available roll paper options. Note: Some settings may not be available, depending on the Roll Paper Option you selected for your paper size.
Page 118 • Normal Cut: Creates a margin at the top and bottom of your image. These margins vary by media type and may be changed from their defaults using custom media settings. • Single Cut: Prints images within the same print job end-to-end with no gap between them. Borderless images may overlap slightly.
Page 119 • Double Cut: Increases the space between each image and trims each print individually, providing the cleanest edge with no image overlap for borderless printing. Auto Rotate Automatically positions the image or file to fit the roll paper. When Auto Rotate is selected, select the width of the paper as the Roll Width setting.
Page 120: Using Layout Manager - Windows
Using Layout Manager - Windows Layout Manager lets you create a poster or display by dragging multiple pieces of print data created in different applications onto one sheet of paper for printing.
Page 121 You can also place the same print data multiple times as shown here.
Page 122 You can place print data in different sizes and orientations to maximize media usage, as shown here.
Page 123 You can place print data on roll paper as shown here. 1. Open the file you want to print in your application. 2. Select the print command in your application.
Page 124 3. Select Layout Manager on the Main tab and choose an option for the Document Size setting that matches the size of the document in your application. Note: You select the size of the paper you are printing on in a later step. 4.
Page 125: Selecting Print Layout Options - Windows
8. Click the File menu on the Layout Manager screen and click Print. Note: To save the current job to a file, click the File menu on the Layout Manager screen, save the file, and close the Layout Manager screen. To open the saved file later for editing or reprinting, right- click the printer icon in the Windows taskbar, click Layout Manager, and open the file.
Page 126: Reduce/Enlarge Options - Windows
Page Layout Options - Windows Parent topic: Printing with Windows Reduce/Enlarge Options - Windows You can select any of the Reduce/Enlarge options to size your printed image. Fit to Output Size Sizes your printed image to fit on the paper you loaded and selected as the Output Size setting. Fit to Roll Paper Width Sizes your printed image to fit the width of the roll paper you loaded.
Page 127 • Head Cleaning to clean the printhead if you notice banding or gaps in your printouts. • Epson Status Monitor 3 to check the printer's status. • Monitoring Preferences to select the error notifications displayed on the Epson Status Monitor 3 screen, or add a shortcut to the utility in the Windows taskbar.
Page 128: Saving, Sharing, And Customizing The Printer Settings
Related tasks Checking the Nozzles Using a Computer Utility Cleaning the Print Head Using a Computer Utility Saving, Sharing, and Customizing the Printer Settings You can save groups of print settings or media settings so you can reuse them for future print jobs. You can export these settings as a file so you can share them with other users.
Page 129: Printing Your Document Or Photo - Windows
Related tasks Selecting Basic Print Settings - Windows Printing Your Document or Photo - Windows Printing Your Document or Photo - Windows Once you have selected your print settings, you are ready to save your settings and print. 1. Click OK to save your settings. You see your application's Print window, such as this one: 2.
Page 130: Checking Print Status - Windows
Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink pack status. • To see print jobs waiting to print or to cancel printing, click Print Queue. •...
Page 131: Changing The Language Of The Printer Software Screens
You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
Page 132: Changing Automatic Update Options
You see the printer settings window. 3. Click the Utility tab. You see these options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Printing with Windows Changing Automatic Update Options...
Page 133: Printing On A Mac
You can print with your product using any Mac printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website or using Epson Software Updater. Selecting Basic Print Settings - Mac...
Page 134: Selecting Basic Print Settings - Mac
Sizing Printed Images - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Related tasks Checking for Software Updates Selecting Basic Print Settings - Mac Select the basic settings for the photo or document you want to print. Note: Some screens may look different, depending on the Mac OS version you are using.
Page 135 3. Select your product as the Printer setting. Note: If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. 4. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 136 8. Do one of the following: • macOS 13 and later: Expand the Printer Options menu and then select Print Settings. • macOS 12 and earlier: Select Print Settings or Printer Features from the pop-up menu. You see a menu like this: Note: The available print settings and appearance of the print window may be different than those covered here, depending on the Mac OS version and the application you are using.
Page 137: Advanced Color Settings - Mac
When you click the Advanced Color Settings tab, you see one of the screens below depending on the Print Mode and Color Mode settings you selected. • EPSON Standard (sRGB) or Adobe RGB You can specify values for adjusting brightness, contrast, saturation, and individual Cyan, Magenta, and Yellow color tones.
Page 138 You can select any of the available options. Color Toning Adds tone (hue) to your black-and-white output. The default is Neutral, which provides a neutral tonal scale print. You can also choose other popular presets such as Cool, Warm, and Sepia. Note that the presets affect the target in the tone color circle.
Page 139: Print Quality Settings - Mac
Highlight Tonality Controls tonality only in the highlight areas of your image. Max Optical Density Adjusts the overall density or focus of the print. Create a soft focus print by lowering the density setting. Highlight Point Shift Helps reduce gloss differential on glossy media by adding density to the highlights of your image. Parent topic: Selecting Basic Print Settings - Mac Print Quality Settings - Mac...
Page 140: Selecting Print Layout Options - Mac
Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu or expanding it on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu.
Page 141 You see a window like this: Note: Some settings may not be available, depending on the Roll Paper option you selected for your Paper Size. 2. Select one of the following Auto Cut settings: • Off: Select this option to cut your prints manually. •...
Page 142 • Single Cut: Prints images within the same print job end-to-end with no gap between them. Borderless images may overlap slightly. • Double Cut: Increases the space between each image and trims each print individually, providing the cleanest edge with no image overlap for borderless printing. 3.
Page 143: Selecting Paper Configuration Settings - Mac
Borderless Paper Type Compatibility Selecting Paper Configuration Settings - Mac If you are using non-Epson media and need to fine-tune its print quality, select Paper Configuration from the Printer Options menu or select Paper Configuration from the drop-down menu, then change the Color Density setting to adjust the ink saturation level as necessary.
Page 144: Color Matching Options - Mac
Prints using standard color profiles for your product and paper to help match image colors. You can customize the conversion method and filter settings on the ColorSync pop-up menu in the print window. EPSON Color Controls Lets you manage color using controls in your printer driver or turn off color management. Parent topic:...
Page 145: Selecting Printing Preferences - Mac
• To collate multiple copies into sets of documents, select Collate pages. • To print only selected pages in a multi-page document, select an option from the Sheets to Print pop- up menu. • To adjust the order in which pages are printed, select an option from the Page Order pop-up menu. •...
Page 146: Printing Preferences - Mac
4. Select any of the available printing options. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select from these settings on the Options tab. Maintenance Call Notification Alerts you if the maintenance tanks are nearing capacity or need to be replaced. Warning Notifications Lets you choose whether or not to receive warning notifications from the printer software for various operating conditions.
Page 147: Checking Print Status - Mac
Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1.
Page 148 You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel printing, click the print job and click or Delete. • To pause a print job, click the print job and click or Hold.
Page 149: Using The Control Panel Menus
Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus Paper Setting Menu General Settings Menu Supply Status Menu Maintenance Menu Language Menu Printer Status/Print Menu Accessing the Printer's Menus You can use the printer menus to adjust the settings that control how your printer works.
Page 150 Setting Options Description Remove — Select to eject the roll paper. Select How To... to view the removing procedure on the LCD screen. Prepare for Take-up — Feed/Cut Paper Backward Moves the paper backward or forward, or cuts it using the built-in cutter. Forward...
Page 151 Setting Options Description Print Adjustments Automatic Adjustment Select to perform Uni-D alignment and Bi-D alignment together. Lateral Feed Performs a Paper Feed Adjust to match your Adjustment printing needs. Select Quality First to print adjustment patterns to adjust the feed for image quality. Select Length Accuracy First if you are printing images that require more precise dimensions and length, such as CAD files.
Page 152 Setting Options Description Advanced Paper Settings Various options See the Advanced Paper Settings table below. Remaining Amount Remaining Amount Select On to display and record the amount of Management Management remaining roll paper. Remaining Amount Select the amount of roll paper remaining. Remaining Alert Select the amount of remaining roll paper before a warning is displayed.
Page 153 Setting Options Description Platen Gap Auto Select the distance between the printhead and the paper; displayed only when using a custom paper type. Top Margin 3 mm Select the margin for the leading edge of the printed image. 15 mm Depending on the paper type and printing 20 mm environment, colors may be uneven near the...
Page 154 Paper Eject Roller Auto Select to control the paper ejection roller. Select Auto to use the roller automatically depending on the type of Epson paper. Do Not Use Select a Use option to always use the roller to eject paper.
Page 155 Setting Options Description Remove — Select to eject the roll paper. Select How To... to view the removing procedure on the LCD screen.
Page 156 Setting Options Description Print Adjustments Automatic Adjustment Select to perform Uni-D alignment and Bi-D alignment together. Lateral Feed Performs a Paper Feed Adjust to match your Adjustment printing needs. Select Quality First to print adjustment patterns to adjust the feed for image quality. Select Length Accuracy First if you are printing images that require more precise dimensions and length, such as CAD files.
Page 157 Setting Options Description Advanced Paper Settings Various options See the Advanced Paper Settings table below. Change Paper Type or Paper Type Select a paper category and paper type. Change Paper Type/Paper Paper Width Change the paper width by setting Paper Size Width Check to Off.
Page 158 Paper Eject Roller Auto Select to control the paper ejection roller. Select Auto to use the roller automatically depending on the type of Epson paper. Do Not Use Select a Use option to always use the roller to eject paper.
Page 159 Setting Options Description Remove — Select to eject the roll paper. Select How To... to view the removing procedure on the LCD screen.
Page 160 Setting Options Description Print Adjustments Automatic Adjustment Select to perform Uni-D alignment and Bi-D alignment together. Lateral Feed Performs a Paper Feed Adjust to match your Adjustment printing needs. Select Quality First to print adjustment patterns to adjust the feed for image quality. Select Length Accuracy First if you are printing images that require more precise dimensions and length, such as CAD files.
Page 161 Setting Options Description Advanced Paper Settings Various options See the Advanced Paper Settings table below. Change Paper Type or Paper Type Select a paper category and paper type. Change Paper Type/Paper Paper Width Change the paper width by setting Paper Size Width Check to Off.
Page 162: General Settings Menu
Caution: If the Paper Size Check setting is set to Off, the printer may print beyond the edges of the paper, causing ink to get on the printer. Parent topic: Using the Control Panel Menus Related references Available Epson Papers Related tasks Creating Custom Paper Settings Using the Control Panel Related topics Cutting Roll Paper...
Page 163 Setting Options Description Sounds Button Press Adjusts the volume of control panel sounds Paper Set Adjusts the volume of load paper alerts Error Tone Adjusts the volume of error notifications Sound Type Adjusts the type of control panel sounds Alert Lamp Notice Enables or disables the alert lamp notice Sleep Timer...
Page 164 Custom Paper Setting Custom paper setting list Select Change Name to register (Settings that are registered in or change the name of a custom Epson Media Installer cannot paper setting. be changed) Select Change Reference Paper to display the reference paper type.
Page 165 Setting Options Description Auto Cleaning Sets the timing for the printer check the status of the nozzles. Default Screen (Job/Status) Job Status Job Status is only available when the optional SSD Unit is connected Printer Status Printing Language Set the printing language used when printing.
Page 166 Setting Options Description PS Menu (only available when Select for various options. See the PS Menu table below. Adobe PS3 expansion unit is installed) Print Nozzle Check Pattern Every Pages When Every Pages is set, a during Print check pattern for clogged nozzles is printed at the top of the page each time the specified number of pages is printed.
Page 167 Setting Options Description Roll Paper Setup Auto Loading Select On to feed paper automatically once loaded Cut Settings Auto Cut: Allows the built-in cutter to automatically cut the paper/media Print Cutting Guideline: Prints cutting guidelines on the media when Auto Cut is Off Wait for Cut between Jobs: When printing multiple jobs, Select On to start printing after...
Page 168 Setting Options Description Roll End Option Select Continue to print the remaining data on the newly replaced roll, Stop Printing (only available when SSD Unit is installed) to stop printing, or Reprint (only available when ® ® Adobe PostScript 3™ expansion unitis installed) to print again from the beginning.
Page 169 Setting Options Description Version – Displays the PostScript/PDF version. CMYK Simulation – You can select the CMYK ink color you want to simulate when reproducing CMYK ink colors for an offset printer. RGB Source – When printing RGB data, you can select the RGB color definition you want to simulate.
Page 170 Setting Options Description PDF Rendering Level Level 1 to 3 Creates a PS that reproduces the PDF as closely as possible, but may not be printable. If this occurs, try lowering the rendering level. PDF Overprint Simulation Set to On to print the image using transparent colors when printing an image with overprint settings.
Page 171 Setting Options Description Platen Gap Auto Select the distance between the print head and the paper; displayed only when using a custom paper type. Top Margin 3 mm Select the margin for the leading edge of the printed image. 15 mm Depending on the paper type and 20 mm printing environment, colors may...
Page 172 Select Auto to use the roller Do Not Use automatically depending on the type of Epson paper. Select a Use option to always use the roller to eject paper. Select Do Not Use when you are concerned about damaging the...
Page 173 Setting Options Description Paper Feed Offset –1.0 to +1.53% Select the amount of offset necessary to reduce banding on uneven color in printouts; displayed only when using a custom paper type. Delete — Deletes the registered Custom Paper Setting. Network Settings menu Setting Options Description...
Page 174 Setting Options Description Shared Folder Access Control Access Set access permissions to use the shared storage space. Operation Authority Set operation authority for the shared storage space. Automatic Delete Setting Set permissions for automatic file Authority deletion for the shared storage space.
Page 175 Setting Options Description Security Settings Restrictions Job Log Access: Control changes to Job Log Access on the control panel. By turning this On, the Job Log Access can be changed even if Lock Setting is Access to Language: Control the changing of the display language of the control panel.
Page 176: Supply Status Menu
Setting Options Description Format the Optional storage Secure (Quick) Uses a text pattern to randomly unit overwrite the entire SSD Unit. Secure (Sanitizing) Overwrites data with random 00/FF/ data and then checks using an algorithm based on the U.S. Department of Defense standard (DoD5220-22M).
Page 177: Maintenance Menu
Parent topic: Using the Control Panel Menus Maintenance Menu Select the menu icon > Maintenance to run nozzle checks, cleaning cycles, and other maintenance operations. Caution: Follow the instructions in the topic links below the table to use these menu settings correctly. Setting Description Print Head Nozzle Check...
Page 178: Language Menu
Parent topic: Using the Control Panel Menus Related tasks Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using the Product Control Panel Aligning the Print Head Automatically Using the Product Control Panel Aligning the Print Head Manually Using the Product Control Panel Replacing the Cutter Language Menu Select the...
Page 179 Parent topic: Using the Control Panel Menus...
Page 180: Replacing Consumables
If you have to install a new ink pack during a print job, colors in your printout may look different depending on how the ink dries. To avoid this, Epson recommends that you replace any low ink packs with new ones before printing large jobs.
Page 181 • Allow ink packs that have been stored at low temperatures for an extended period of time to return to room temperature over a period of four hours. • The green IC chip on each ink pack retains a variety of ink-related information, such as the ink level, so that the pack may be removed and reinserted freely.
Page 182: Check Ink And Maintenance Box Status
• Do not disassemble the maintenance box; otherwise ink may get into your eyes or on your skin. • Do not touch the chip on the side of the maintenance box or you may prevent normal operation and printing. • Be careful not to touch any ink when you handle the maintenance boxes. •...
Page 183: Checking Ink And Maintenance Box Status With Windows
1. In the Apple menu or the Dock, select System Preferences or System Settings. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor.
Page 184: Purchase Epson Ink And Maintenance Boxes
(U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Latin America: You can purchase genuine Epson ink, maintenance boxes, and paper from an Epson authorized reseller.
Page 185: Ink Supply Units (Ink Packs) And Maintenance Box Part Numbers
Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not specified for this printer could cause damage not covered by Epson's warranties. Ink Supply Units (Ink Packs) and Maintenance Box Part Numbers...
Page 186: Removing And Installing Ink Supply Units (Ink Packs)
The removed ink pack can be reinstalled and used until the remaining amount falls below the minimum amount. Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not specified for this printer could cause damage not covered by Epson's warranties.
Page 187: Replacing The Maintenance Boxes
Parent topic: Replacing Consumables Related concepts Purchase Epson Ink and Maintenance Boxes Replacing the Maintenance Boxes The maintenance box stores ink that gets flushed from the system during maintenance operations such as head cleaning. Replace the maintenance box when you see a message on the LCD screen.
Page 188 Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Parent topic: Replacing Consumables Related concepts Purchase Epson Ink and Maintenance Boxes...
Page 189: Adjusting Print Quality
Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the printhead. If running these utilities does not solve the problem, you may need to replace the ink packs, clean the roll paper feeder, or run a Power Cleaning.
Page 190: Checking The Nozzles Using The Product Control Panel
Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure roll or cut sheet paper is loaded in the printer. 2.
Page 191: Checking The Nozzles Using A Computer Utility
Checking the Nozzles Using a Computer Utility You can check the print head nozzles using a utility on your Windows or Mac computer. 1. Load roll or cut sheet paper A4-size or larger in the printer. 2. Make sure the correct paper type is selected. 3.
Page 192: Print Head Cleaning
Power Cleaning, turn off the printer and leave it off overnight. If the nozzles are still clogged, contact Epson for support. • Prepare a new maintenance box if one of the maintenance boxes is low on space. Because ink used during cleaning does not evaporate quickly, repeated head cleanings can fill the maintenance boxes.
Page 193: Cleaning The Print Head Using A Computer Utility
2. Make sure the correct paper type is selected. 3. Select the menu icon > Maintenance > Print Head Cleaning. 4. Select the nozzle arrays for cleaning and the color pairs with faint or missing segments in the nozzle check pattern 5.
Page 194 1. Load roll or cut sheet paper in the printer. 2. Make sure the correct paper type is selected. 3. Do one of the following: • Windows 11: On the right side of the Windows taskbar, click the up arrow, click the icon, and then click on your product.
Page 195: Running A Power Cleaning Using The Product Control Panel
8. Check the printed pattern to see if there are gaps in the lines. Printhead is clean Printhead needs cleaning 9. Follow the instructions on the screen to clean the printhead, check the nozzles, and repeat the process as necessary. If you don’t see any improvement after cleaning the printhead three times, run a Power Cleaning.
Page 196: Adjusting The Paper Feed Using The Product Control Panel
Printhead is clean Printhead needs cleaning If nozzles are still clogged, turn off the printer and leave it off overnight. If nozzles are still clogged after that, contact Epson for support. Parent topic: Print Head Cleaning Adjusting the Paper Feed Using the Product Control Panel If your printouts are grainy or blurry, or you still see dark or light horizontal bands, you may need to adjust the paper feed using the product control panel.
Page 197 1. Load roll paper or cut sheet paper in the printer depending on the following settings: • For Quality First, load paper that is at least 8.27 inches wide by 11.7 inches long (210 mm × 297 mm). • For Length Accuracy First, load paper that is at least 8.27 inches wide by 23.7 inches long (210 mm ×...
Page 198: Print Head Alignment
When adjusting using non-Epson paper, make sure you register the custom paper in advance. • Run a nozzle check before you align the printhead. If there are any gaps in the nozzle check pattern, clean the printhead.
Page 199: Aligning The Print Head Manually Using The Product Control Panel
4. Select one of the following: • Uni-D Alignment: adjusts differences in the print position for each color (takes 14 to 26 minutes to complete) • Bi-D Alignment: adjusts differences in the print position for bi-directional printing for each color (takes 5 to 8 minutes to complete) 5.
Page 200 4. Select one of the following: • Uni-D Alignment: adjusts differences in the print position for each color (takes 14 to 26 minutes to complete) • Bi-D Alignment: adjusts differences in the print position for bi-directional printing for each color (takes 5 to 8 minutes to complete) 5.
Page 201: Maintenance And Transportation
Maintenance and Transportation See the instructions in these sections to maintain your printer for optimum results, or to move or transport your printer. Cleaning Your Product Cleaning Around the Print Head and Caps Replacing the Cutter Cleaning Your Product To keep your product working at its best, you should clean it regularly (about once a month). Note: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it.
Page 202 6. Gently wipe the light blue area (a) in the direction indicated by the arrow. Note: If you see dust or paper particles on the dark gray areas (b), use a cleaning stick to gently clean them. Do not use too much force when cleaning or touch the rollers or the ink absorption pads with your bare hands or your prints may be affected.
Page 203: Cleaning Around The Print Head And Caps
9. Close the printer cover. 10. Use a soft, clean cloth to remove any dust or dirt from the outside of the product and the vents. 11. Plug in the power cord and connect any interface cables. Parent topic: Maintenance and Transportation Cleaning Around the Print Head and Caps If your prints are scuffed or smeared, you can clean around the printhead, caps, and wipers to improve print quality.
Page 204: Replacing The Cutter
2. Select Start > How To... and follow the on-screen instructions. Parent topic: Maintenance and Transportation Replacing the Cutter If you notice that your paper does not cut cleanly, you may need to replace the cutter. Caution: Do not store the cutter where children can reach. The cutter's blade can cause an injury. Pay careful attention when replacing the cutter.
Page 205: Moving The Product
Moving the Product If you need to move or transport your product, prepare it as described here. Note: Moving the printer with the bulk ink delivery system (ink unit) connected should be limited to within the work area. Caution: During transportation, follow these guidelines to avoid damaging your product: •...
Page 206 5. Unplug the power cable. 6. Disconnect any connected cables. 7. Store the paper basket. 8. Remove the two bolts from the ink unit's top cover.
Page 207 9. Remove the ink unit's top cover. 10. Remove the ink unit's rear cover.
Page 208 11. Disconnect the cables from the ink unit. 12. Raise the lever and slide the ink tube connector from the printer. Note: Clean any ink stuck to the ink tube connector using a cleaning stick. Note: After sliding out the ink tube connector, make sure it is secured onto the ink tube cover.
Page 209 13. Remove the bolts from the alignment cover.
Page 210 14. Remove the alignment cover.
Page 211 15. Remove the four bolts attached from the alignment cap to the ink unit's base.
Page 212 16. Remove the bolt from the ink unit's bracket. 17. Detach ink unit from the printer.
Page 213 18. Attach the transport cap to the printer. 19. Attach the transport cap to the ink unit.
Page 214 20. Store the support bar. 21. Unlock the casters. 22. Move the printer. When the product reaches its new location, re-assemble the ink unit using the instructions in the Setup Guide. Related references Maintenance Menu...
Page 215 Related tasks Storing the Paper Basket Removing Roll Paper...
Page 216: Solving Problems
Software program group, accessible by the Start button, or on the Start or Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater.
Page 217: Product Status Messages
• macOS 10.12.x, 10.13.x, 10.14.x, 10.15.x, 11.x, 12.x, 13.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages on the LCD screen.
Page 218 1. Connect the computer and printer by USB (in recovery mode, updates over a network connection are not possible). 2. Download the latest firmware from the Epson support site, and then start the update. Paper setting in the printer driver...
Page 219 See your documentation for more details. Web Video Manual For more details, see the Epson Video Manuals. Turn the power off, and then Remove the bulk ink delivery system. seethe documentation to remove the bulk ink solution from the printer.
Page 220 A printer part needs to be A part used in the printer is nearing the end of its service life. replaced. Contact your dealer or Epson Support and tell them the maintenance Contact Epson Support. request code. For details, see your This cannot be cleared until the part is replaced.
Page 221: Resetting Control Panel Defaults
Error message Condition/solution The cover is open. This message is displayed when the cover of the bulk ink delivery system is not attached or is installed incorrectly. Close the rear cover, and then turn the power on again. Turn off the printer and attach the cover of the bulk ink delivery system correctly.
Page 222: Solving Printer Problems
1. Select the menu icon > General Settings > System Administration > Restore Default Settings. 2. Select one of these options: • Network Settings: Resets all network settings. • Clear All Data and Settings: Resets all control panel settings except date and time and language settings.
Page 223: Lcd Screen Shuts Off
LCD Screen Shuts Off If the LCD screen shuts off intermittently, the printer may be in sleep mode. Try these solutions: • Press the touchscreen or any of the buttons on the control panel to exit sleep mode. • You can adjust the delay time before the product enters sleep mode in the Basic Settings menu. Parent topic: Solving Printer Problems Related references...
Page 224: Forgot The Administrator Password
We recommend that you change the preset password as soon as possible to prevent unauthorized access. If you forgot the administrator password you created during network setup, contact Epson for support. Parent topic:...
Page 225: Solving Network Problems
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 226: Solving Printing Problems
9. Select OFF for IEEE 802.3az. and click Next. 10. Click Settings and remove the Ethernet cable connecting the computer and your product. 11. If you disabled IEEE 802.3az for your computer's network adapter, enable it. 12. Reconnect the Ethernet cables from the router or access point to your computer and product. If problems still occur, other devices on the network may be causing them.
Page 227: Print Head Moves But Nothing Prints
Note: The "Driver Version" shown on the test page is the version number of the Windows internal driver. This differs from the Epson printer driver version that you installed. Parent topic:...
Page 228: Paper Jam Problems
• For best results, follow these guidelines: • Use new, smooth, high-quality paper that is not damp, curled, creased, old, too thin, or too thick. • Follow any special loading instructions that came with the paper. • Load paper just before printing. •...
Page 229: Paper Does Not Collect In The Basket Or Is Creased
Caution: If you need to open the printer cover during use, do not touch the areas indicated by the caution labels. Doing so may cause burns due to high temperatures. 1. Select Start. 2. Select See Description on the control panel to view the procedure. Follow the on-screen procedure to remove the jammed paper.
Page 230: Nozzle Check Pattern Prints Incorrectly
When turned off for some time, the clogged ink may dissolve. Turn on the printer and check the results. If the print quality still has not improved, contact Epson Support. • Align the printhead.
Page 231 • Make sure you are using genuine Epson ink packs. If you use non-Epson ink packs, printouts may be faint, or the color of the printed image may be uneven because the remaining ink level is not correctly detected. • Make sure your ink packs have not expired. For best results, use ink packs before the expiration date printed on the package (within one year of installation in the printer).
Page 232: Lines Are Misaligned
Related concepts Print Head Nozzle Check Print Head Cleaning Print Head Alignment Purchase Epson Ink and Maintenance Boxes Related references Print Quality Options - Windows Color Management Options - Windows Advanced Color Settings - Mac Related tasks Removing and Installing Ink Supply Units (Ink Packs)
Page 233: Prints Are Wrinkled
Caution: The Paper Eject Roller setting may damage glossy paper. • If you are using non-Epson media, make sure you create a custom paper configuration for the media. • Depending on the print density and type of paper you are using, the ink may take a while to dry. Do not stack the prints until the ink is completely dry.
Page 234: Margins Appear In Borderless Prints
• Make sure you are operating the printer at normal room temperature. The normal operating range for Epson special media is 59 to 77 °F (15 to 25˚C), 40 to 60% humidity. For information about other paper types, see the documentation supplied with the paper.
Page 235: Uninstalling Product Software - Windows
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue.
Page 236: Uninstalling Product Software - Mac
Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here.
Page 237: Where To Get Help (Latin America)
(U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems Where to Get Help (Latin America) If you need additional help with your Epson product, contact Epson.
Page 238 • Description of the problem Then call: Country Telephone Argentina (54 11) 5167-0300 0800-288-37766 Bolivia* 800-100-116 Brazil 0800-007-5000 Chile (56 2) 2484-3400 Colombia Bogota: (57 1) 602-4751 Other cities: 01-8000-915235 Costa Rica 800-377-6627 Ecuador* 1-800-000-044 El Salvador* 800-6570 Guatemala* 1-800-835-0358 Mexico Mexico City: (52 55) 1323-2052 Other cities: 800-087-1080...
Page 239 Purchase Supplies and Accessories You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office. Parent topic: Solving Problems...
Page 240: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 241: Mac System Requirements
Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and its software, your Mac should meet these requirements.
Page 242: Paper Specifications
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 243: Printable Area Specifications
Cut sheet/poster board (manual feed) Thickness Cut Sheets 0.003 to 0.03 inches (0.08 to 0.8 mm) Poster Board 0.003 to 0.06 inches (0.08 to 1.5 mm) Length 11 to 62.2 inches (279.4 to 1580 mm) Width 8.3 to 44 inches (210 to 1118 mm) Parent topic: Technical Specifications Printable Area Specifications...
Page 244 * For these paper types the default top and bottom margins are: • 0.8 inch (20 mm): Epson Premium Glossy Photo Paper (250), Epson Premium Semigloss Photo Paper (250), Epson Premium Luster Photo Paper (260), and Epson Premium Semimatte Photo Paper (260) •...
Page 245: Ink Specifications
Parent topic: Technical Specifications Ink Specifications Note: This product is designed to work with genuine Epson inks. Non-Epson ink or any other ink not specified for this printer could cause damage not covered by Epson's warranties. Type UltraChrome PRO12 Ink...
Page 246: Dimension Specifications
Ink capacity 1600 ml Parent topic: Technical Specifications Related references Ink Supply Units (Ink Packs) and Maintenance Box Part Numbers Dimension Specifications Main unit (printer and bulk ink delivery system) Height Roll paper cover closed: 45.08 inches (1145 mm) Roll paper cover open: 45.98 inches (1168 mm) Width 107.87 inches (2740 mm) Depth...
Page 247: Environmental Specifications
Rated current 1.6 to 3.4 A Power consumption Printing: 95 W (ISO/IEC24712) (approximate) Ready mode: 40 W Sleep mode: 2.2 W Power off mode: 0.3 W Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 50 to 95 °F (10 to 35 °C) Storage (before unpacking): -4 to 140 °F (-20 to 60 °C) •...
Page 248: Interface Specifications
Temperature and humidity Operating: (gray area represents recommended range) range 104 (°F) 80 86 40 (°C) 27 30 Parent topic: Technical Specifications Interface Specifications USB port for a computer USB 3.2 Gen 1 (Connector: B Type) Ethernet Standards IEEE802.3u (100BASE-TX) IEEE802.3ab (1000BASE-T) (use a category 5e or higher shielded twisted pair cable) Parent topic:...
Page 249 Parent topic: Technical Specifications...
Page 250: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 251 • Do not use aerosol products that contain flammable gases inside or around the product. Doing so may cause fire. • Keep the product away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones. •...
Page 252: Lcd Screen Safety Instructions
• Make sure to remove the protective film from the LCD screen before operating; otherwise it may not respond. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 253: Fcc Compliance Statement
• Do not shake the ink packs or cleaning ink supply units too forcefully. Doing so may cause them to leak. • Do not disassemble the ink packs, maintenance box, or cleaning ink supply unit. • Wear protective eyewear, gloves, and a mask when performing maintenance. •...
Page 254: Binding Arbitration And Class Waiver
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to...
Page 255 Alamitos, CA 90720 (the "Epson Address"). The Dispute Notice to you will be sent to the most recent address Epson has in its records for you. For this reason, it is important to notify us if your address changes by emailing us at EAILegal@ea.epson.com or writing us at the Epson Address above. Notice of the Dispute shall include the sender's name, address and contact information, the facts giving rise to the Dispute, and the relief requested (the "Dispute Notice").
Page 256 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 257: Trademarks
1.8 Amendments to Section 1. Notwithstanding any provision in this Agreement to the contrary, you and Epson agree that if Epson makes any future amendments to the dispute resolution procedure and class action waiver provisions (other than a change to Epson's address) in this Agreement, Epson will obtain your affirmative assent to the applicable amendment.
Page 258: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

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