Access The Hp Mini Ip Conferencing Pc G9 Sys Logs; Unable To Update Poly Tc10 - HP Poly Studio Base Kit G9 Plus Solution Manual

4. Select Reset Pairing.
Pairing is reset and the Poly TC10 is ready to plug into the PC for automatic pairing.

Access the HP Mini IP Conferencing PC G9 sys logs

The HP Mini IP Conferencing PC G9 sys logs are kept on the PC syslog server.
The following log information is stored:
Table 8-1 Type of information logged
Control Service
Pairing Actions
System Info
Language & Time Settings
IP and Serial# Info from all
devices
Mac Addresses from All
devices
Service functions &
executions
■
Access the HP Mini IP Conferencing PC G9 sys logs at the following locations:
●
C:\windows\System32\config\systemprofile\appdata\roaming\hpqlog
–
● C:\users\skype\AppData\Roaming\hpqlog
–
● C:\ProgramData\Poly\Logs\Lens Control Service
–

Unable to update Poly TC10

If you have issues with updating the Poly TC10, ensure that your firewall allows updates from
'swupdate.lens.poly.com'.
Your company's IT team must also ensure that firewall rules don't block this traffic.
For more information, see the Lens Firewall configuration here:
ports-and-protocols
18 Chapter 8 Troubleshooting the Poly Studio Base Kit G9 Plus
Touch Interface
Touch Actions
PIR Actions w/ time
LED Activations
HID Functions
System and applications logs (primary location)
HP Control Application logs
Lens Room Service logs
HDMI Ingest
Connection Status
https://info.lens.poly.com/docs/begin/
Lens Room
Service Information
Connected Devices
Lens Cloud Messages
FW update Process
Device Settings
MTR Communications