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EchoLife EG8021V5
Quick Start for QR code
Issue
01
Date
2024-01-31
HUAWEI TECHNOLOGIES CO., LTD.

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Do you have a question about the EchoLife EG8021V5 and is the answer not in the manual?

Questions and answers

Edna lyn
February 4, 2025

How to get back my internet connection excellent

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1 comments:
Mr. Anderson
February 10, 2025

To restore an excellent internet connection on the Huawei EchoLife EG8021V5, follow these steps:

1. Check Power and Indicators: Ensure the ONT is powered on and check the indicator lights:
- Power: Should be steady on.
- PON: Should be steady on.
- LOS: Should be off.
- LAN/WLAN: Should blink when data is being transmitted.

2. Restart the ONT: Power off the device, wait for about 10 seconds, and turn it back on.

3. Check Cable Connections: Ensure all cables are securely connected, including the power adapter, fiber optic cable, and Ethernet cables.

4. Verify Network Settings: Log in to the ONT web page using a supported browser (Chrome 58, Edge 14, Firefox 54, Safari 10, or Opera 55 or later). Check for any misconfigurations.

5. Reconnect to Wi-Fi: If using Wi-Fi, disconnect and reconnect to the network.

6. Reset the ONT (if needed): If the issue persists, reset the ONT to factory settings by pressing and holding the reset button for about 10 seconds.

7. Contact Service Provider: If the PON and LOS indicators are abnormal (e.g., both blinking), contact your internet service provider for assistance.

These steps should help restore a stable internet connection.

This answer is automatically generated

Summary of Contents for Huawei EchoLife EG8021V5

  • Page 1 EchoLife EG8021V5 Quick Start for QR code Issue Date 2024-01-31 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...
  • Page 3 Security Declaration Vulnerability Vul. Response Process. For Huawei's regulations on product vulnerability management are subject to the details about this process, visit the following web page: https://www.huawei.com/en/psirt/vul-response-process For vulnerability information, enterprise customers can visit the following web page: https://securitybulletin.huawei.com/enterprise/en/security-advisory Issue 01 (2024-01-31)
  • Page 4: Table Of Contents

    EchoLife EG8021V5 Quick Start for QR code Contents Contents 1 Placing the Device........................1 2 Connecting Cables........................4 3 Indicator Description......................6 4 Technical Specifications......................8 5 FAQs............................9 Issue 01 (2024-01-31) Copyright © Huawei Technologies Co., Ltd.
  • Page 5: Placing The Device

    Internet cafes, studios, enterprises, or other densely populated scenarios. Mounting an ONT on the desk The figure below shows an ONT that is horizontally placed on a desk. Issue 01 (2024-01-31) Copyright © Huawei Technologies Co., Ltd.
  • Page 6 Use a screwdriver to fasten the screws into the expansion bolts, reserving 5 mm ends out of the wall, and mount the ONT onto the screws. Issue 01 (2024-01-31) Copyright © Huawei Technologies Co., Ltd.
  • Page 7 NO TE It is recommended that the screw be about 4 mm in diameter and longer than 20 mm. The screw head should be between 6 mm and 9 mm in diameter. Issue 01 (2024-01-31) Copyright © Huawei Technologies Co., Ltd.
  • Page 8: Connecting Cables

    EchoLife EG8021V5 Quick Start for QR code 2 Connecting Cables Connecting Cables Issue 01 (2024-01-31) Copyright © Huawei Technologies Co., Ltd.
  • Page 9 NOTE Reset Huawei ONTs with caution. Otherwise, the ONTs may fail to access the Internet. If an ONT cannot access the Internet after a reset, contact your Internet service provider.
  • Page 10: Indicator Description

    The WPS function is disabled. Status Description Status Status The ONT is prohibited by the upper-layer device or blinks abnormally. Contact the Blinks Blinks service provider for help. twice a twice a second second Issue 01 (2024-01-31) Copyright © Huawei Technologies Co., Ltd.
  • Page 11 The hardware is faulty. every 2 once seconds every 2 seconds NO TE If the ONT is not powered on or the power switch is turned off, all indicators are off. Issue 01 (2024-01-31) Copyright © Huawei Technologies Co., Ltd.
  • Page 12: Technical Specifications

    Dimensions (H x W x D): 30 mm x 155 mm x 105 mm (without external antenna and pads) ● Weight: About 196 g ● Maximum system power consumption: 11.6 W Issue 01 (2024-01-31) Copyright © Huawei Technologies Co., Ltd.
  • Page 13: Faqs

    ● Wireless login Connect your mobile phone, pad, or PC to the Wi-Fi network of the Huawei ONT. Enter the IP address in the address box of a browser and press Enter. On the displayed login page, enter the username and password.
  • Page 14 ● Change the initial password after logging in to the web page for the first time. How do I change the Wi-Fi password? Log in to the Huawei ONT web page using your mobile phone, pad, or PC. For details, see "How do I log in to the Huawei ONT web page?"...
  • Page 15 5 FAQs What can I do if I cannot connect to the Wi-Fi network? How to improve the Wi-Fi speed of a Huawei ONT? 1. Wi-Fi speed relies on the bandwidth provided by the ISP, so the simplest way is to upgrade to faster broadband.
  • Page 16 How do I restore the Huawei ONT to factory setting? Press Reset by using a needle-type object for longer than 10s to restore factory defaults and reset the Huawei ONT. If the indicator is off and then is lit, the system restarts successfully.

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