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Haivision Gateway 3.7 User Manual

Haivision Gateway 3.7 User Manual

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Haivision Gateway 3.7
User's Guide
HVS-ID-UG-MGW-3.7

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Summary of Contents for Haivision Gateway 3.7

  • Page 1 Haivision Gateway 3.7 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 2: Edition Notice

    While every effort has been made to provide accurate and timely information regarding this product and its use, Haivision Systems Inc. shall not be liable for errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. ...

  • Page 3: Table Of Contents

    Obtaining Documentation..............................6 Getting Service Support ..............................6 Touring the Interface                                                                                                            7 Product Editions ..................................7 Haivision Media Gateway............................... 7 Haivision SRT Gateway ..............................8 Features....................................8 Basic Layout and Elements .............................. 9 Persistent Screen Elements ............................9 Variable Screen Elements ............................10 Interface Screens ..................................
  • Page 4 5. Credits for Downtime for the VCMS........................101 6. Support Services for the VCMS .......................... 101 7. Service Levels for Haivision Streaming Media Service ................102 8. Credits for Outages of Haivision Streaming Media Service..............102 9. No Secondary End User Support ........................102 Getting Help                                                                                                                      103...

  • Page 5: About This Document

    Indicates an emphasized note. It provides information that you should be particularly aware of in order to complete a task and that should not be disregarded. This alert is typically used to prevent loss of data. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...

  • Page 6: Obtaining Documentation

    Indicates a potentially hazardous situation that may result in physical harm to the user. Obtaining Documentation This document was generated from the Haivision InfoCenter. To ensure you are reading the most up-to- date version of this content, access the documentation online at https://doc.haivision.com. You may generate a PDF at any time of the current content.

  • Page 7: Touring The Interface

    Preferences/About Screen Product Editions With the version 3.2 release, Haivision Media Gateway is now available for broadcast workflows as Haivision SRT Gateway. Haivision SRT Gateway gives you access to expanded functionality with SRT and RTP streams, while Haivision Media Gateway is geared toward HMP enterprise workflows, as explained in the following diagram and sections.

  • Page 8: Haivision Srt Gateway

    Network Bridging Haivision Media Gateway and SRT Gateway help take video streams from one network environment to another. Whether bridging between LANs, MPLS, satellite IP, public internet, or any combination of these networks, the Haivision Media Gateway/SRT Gateway is the perfect element thanks to its advanced network interface configuration, native SRT protocol support, and friendly firewall traversal.

  • Page 9: Basic Layout And Elements

     Note The re-distribution of HLS streams originating from non-Haivision sources is not supported at this time. Firewall Friendliness IP firewalls block external access to a network and prevent video streams from being delivered from one location to another. A Haivision Media Gateway/SRT Gateway can be configured anywhere so that behind-the-firewall devices can reach streams without breaching network security policies and minimizing the need for IT intervention.

  • Page 10: Variable Screen Elements

     When requesting assistance, provide the build number to the support representative. • Help Center button — Opens the Haivision InfoCenter website to view the Haivision Media Gateway/SRT Gateway documentation.  Note If no external internet connection is available, a local documentation file is opened in your web browser.

  • Page 11: Interface Screens

    There are several main screens that you use when working with Media Gateway/SRT Gateway. Sign In Screen When you first browse to the web interface, a Sign In screen appears prompting you to sign into the system. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 12: Route List Screen

    The Route List screen gives you an overview of the currently defined routes. You can expand/collapse the routes to list more information regarding their source and destinations. Various elements appear as shown in the following figure, and they are each described below. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...

  • Page 13: Administration Screens

    If logged in as an administrator, the Administration screens allows you to configure various options for your Haivision Media Gateway/SRT Gateway. The options on each of the four administration screens are grouped into categories listed in a toolbar at the top of the screen. The currently selected category is Haivision Gateway 3.7...

  • Page 14: Preferences/About Screen

    Administration Sections Available Screens Configuration Haivision Hub (SRT Gateway Only) — Provides the status and settings pane for pairing the SRT Gateway with Haivision Hub. Media Platform (Media Gateway Only) — Provides the status and settings pane for pairing the Media Gateway with a Haivision Media Platform server.
  • Page 15 Click the Save Changes button to save your change. To view the current version and build of your software: In the side menu click Preferences/About. Under the About section, the product edition, version number, and build number is shown. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 16 Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 17: Getting Started

    <ipaddress> 10.69.12.152 . • is the system's URL, such as http://gateway.haivision.com. <systemurl> See the appropriate Quick Start Guide for details on obtaining the IP address of the server. When the browser accesses the web interface, it requests the security certificate to confirm that the site is trusted.

  • Page 18: Tls Encryption

    As a result, your web browser requests the security certificate to confirm that the site is trusted. Media Gateway/SRT Gateway ships with a self-signed TLS certificate key set which works with any configured Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...

  • Page 19: Signing Out Of The Web Interface

    HT210176) block access to websites with TLS certificates that have a validity window of more than 825 days. Previous versions of Haivision Media Gateway ship with a self-signed certificate with a 10-year expiration, while Haivision Media Gateway/SRT Gateway version 3.2+ ships with a self- signed certificate with a 2-year expiration.

  • Page 20: Changing Passwords

    The Web interface opens to the Outputs List View. Click Video Encoders in the sidebar to configure the video encoders. On the Video Encoders List View, click a link in the table to select an encoder. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...
  • Page 21 • In the Destination section, type in the IP Address of the Media Gateway/SRT Gateway, and specify a port number. (Remember this number for a future step in Creating a Route.) Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 22: Setting Up A Destination

    Open a Web browser to the IP Address for the Makito X4 Decoder and log in. The Web interface opens to the Streams List View, displaying the defined streams for the decoder. To add an incoming stream, click +Add. On the New Stream page: Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 23: Creating A Route

    In the Source section, provide a Source Name, select TS over UDP for the Protocol (for this example), and enter the port number of the source Makito X4 Encoder (see Step #10 in Setting Up Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...
  • Page 24 On the Route List screen, verify that after a few seconds the status indicator is green. You should now see the video from the source Makito X4 Encoder relayed via Media Gateway/SRT Gateway to the monitor connected to the destination Makito X4 Decoder. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...

  • Page 25: Working With Media Gateway And Srt Gateway

    Working with Media Gateway and SRT Gateway The following content discusses how to work with routes in detail on your Haivision Media Gateway/SRT Gateway server. Topics Discussed • Multi-site Live Workflow • Pairing the Gateways with Media Platform •...

  • Page 26: Defining The Locations And Network Topology (Media Platform)

    For the example shown below, the Main Location has an outgoing connection to Remote Location 1 and Remote Location 2. The resulting Topology page in Media Platform appears as follows: Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...

  • Page 27: Source Forwarder

    . A route with [source_name] (HMP) [source_ID] this name indicates that the Media Gateway is receiving traffic from a source (e.g., a Makito X4 Encoder) Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 28: Source Receivers

    The number of destinations the route contains is dependent on the HMP location settings. In the following sample screenshot, the route shows the Media Gateway (receiver) propagates the source to three destinations, corresponding to SRT, a muxed HLS, and variant HLS streams for the local audience: Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...

  • Page 29: Multicast Workflow

    Media Gateway/SRT Gateway (on the corporate LAN) converts the SRT protocol to a format compatible with the local viewing devices. A general overview of this workflow is provided in the following diagram: Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...

  • Page 30: Run-Through Example

    In the above diagram, the cloud-based Media Gateway/SRT Gateway (located on the Public Internet or as a Haivision Video Cloud (HVC) hosted option) is optional and only recommended for individuals who want to "own" the distribution or have concerns about low latency. A Media Gateway/SRT Gateway can also be hosted on the LAN to allow multi-sites distribution.
  • Page 31 In the Streaming Parameters section, specify the (3) TS Over SRT protocol, the (4) mode as "Caller," enter the (5) address for the Media Gateway/SRT Gateway (in the Cloud) and a (6) destination port. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...
  • Page 32 Provide a (1) name. • Change the (2) protocol to "TS over SRT" and change the (3) mode to "Caller." • Enter the (4) address and the (5) port of the destination. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 33 Supply a (1) route name and check the (2) Start Once Created checkbox so that the stream starts after creation. • In the Source section, provide a (3) source name, the (4) protocol of "TS over SRT", and the (5) mode to "Listener". • Enter the (6) port. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 34 Enter a (1) name and the (2) protocol. • For this example, we are using unicast TS over UDP. So, you need to include the (3) type and (4) port information. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 35 To ensure that everything is set up properly, verify that the streams have green status indicators on each device.  Note Refer to your Makito X4 Decoder documentation for more information on displaying streams. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 36: Run-Through Example Recap

    Run-Through Example Recap Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 37 Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 38: Working With Routes

    You are returned to the Route List screen, and after a few seconds the new route appears. Click the   button next to the new route to view specific source and destination details. Section 1 Route Information Creating a Channel Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 39 TS over UDP The following figure shows the Source section of the Route screen for a TS over UDP route. The numbered callouts in the figure indicate the step number in this procedure. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...
  • Page 40 TS over SRT The following figure shows the Source section of the Route screen for a TS over SRT route. The numbered callouts in the figure indicate the step number in this procedure. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...
  • Page 41 If using SRT Listener mode, enter the listening port. If using SRT Caller or Rendezvous mode, enter the source stream address and port. Continue to Section 3 Protocol Settings. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 42 HSG to quickly and easily select an input stream in environments with many sources sharing a common multicast IP. See IETF RFC 3376 for more details. Select whether PRO-MPEG FEC is enabled or not. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...
  • Page 43  Note PRO-MPEG FEC is available only on Haivision SRT Gateway. If you plan to tunnel the RTP stream through SRT, check the Retain Header > Passthrough mode checkbox. See Tunnelling an RTP Stream Through SRT for more details. ...
  • Page 44 Enter the source stream address, including the port number. Specify the username and password for the RTSP stream.  Note Depending on the stream, the username/password may not be required. Continue to Section 3 Protocol Settings. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 45 Statistics.) The negotiated latency is not necessarily the value set in Step MTU Size Suggested Receiver Buffer Size (in kByte) 1000–1500 (Bitrate in kbps ÷ 8) × negotiated latency in seconds × 1.5 Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 46 If using Encryption on any destinations, enter the desired passphrase to protect the stream. Must be between 10 to 79 UTF8 characters. If you have a Haivision SRT Gateway, for SRT Caller mode click the  icon to open the Stream ID editor.
  • Page 47 Enabling Traffic Shaping does  not  dynamically modify the video encoder bitrate. If traffic shaping is enabled in the previous step, enter the Maximum Bitrate in kbps. Enter values for MTU, TTL, ToS, and Latency: Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...
  • Page 48 If you chose Caller or Listener mode, select whether to use SRT Path Redundancy. If so, select the desired mode and use the +/– buttons next to each network address to add/subtract Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...
  • Page 49 SRT streams may temporarily overshoot the defined bandwidth overhead limit. Enable or disable AE128 or AE256 encryption. If enabled, enter the passphrase. If you have a Haivision SRT Gateway, for SRT Caller mode click the   icon to open the Stream ID editor.
  • Page 50 Longer names are still visible, but you must hover your cursor over the name for a popup to appear displaying the entire name. Select TS over RTP from the Protocol drop-down menu. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...
  • Page 51 See Tunnelling an RTP Stream Through SRT more details. For Haivision SRT Gateway, if PRO-MPEG FEC is enabled in step 6, enter the PRO-MPEG values: • Level —  The level of FEC protection: A (Column only) uses the column FEC stream, or B (Row and Column) uses both column and row FEC streams.
  • Page 52 Both of these factors make it much more likely you'll encounter a stall if you use a small target duration. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...

  • Page 53: Editing A Route

    On the Route List screen, locate the desired route and click Start/Stop or Delete icon in the listing. -or- Check the checkboxes next to the routes you wish to start, stop, or delete and click the Start/ Stop or Delete button. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 54: Viewing A Route's Statistics

     icon of the route you are interested in. When the Statistics page appears, you can view the pertinent data for the routes' source and destinations. See Stream Statistics Field Descriptions for detailed descriptions of each statistic. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 55 For SRT Listener streams, you can view the statistics for each connected client by selecting the Client in the dropdown menu, as shown in the following figure. Other elements are available on the as shown in the following figure and bullet list: Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...
  • Page 56 To view the data graphically for SRT sources or destinations, click the icon for the desired route. A separate Statistics Graph View window opens, displaying the data numerically and graphically for that route. This window remains open until you manually close it. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 57 Hovering your mouse cursor over the graph, reveals the time and values of the selected data point. • For SRT Listener streams, you can view the statistics graph for each connected client by selecting the Client in the dropdown menu, as shown in the following figure: Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 58 Received Packets Number of packets received/sent for that stream. (Source) Sent Packets (Destination) Used Bandwidth Bandwidth used. Reconnections Number of signal losses. User NICs Number of network interfaces used. General Pro-MPEG FEC Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 59 SRT Destination SRT Source SRT Source Statistic Description/Values Lost Rate Rate at which the source route is receiving lost packets in bits/s. See the following Lost Packets description for more details. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 60 The SRT on the sender side cannot deliver the packets within the defined latency time and dropped the packet. This occurs when the packets cannot be transmitted fast enough due to low latency, not enough bandwidth overhead, etc. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 61 Path Max Bandwidth An estimate of the maximum path/link bandwidth as viewed from the destination. Encryption SRT encryption type: None, AES128, or AES256. Network Interface Name of network interface used. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 62: Working With Destinations

    General Pro-MPEG FEC Pro-MPEG FEC  Note PRO-MPEG FEC is available only on Haivision SRT Gateway. Statistic Description/Values Lost Packets Number of lost FEC packets. Recovered Packets Number of recovered FEC packets. Unrecovered Packets Number of unrecovered FEC packets.

  • Page 63: Starting, Stopping, And Deleting A Destination Node

    On the Route List screen: Expand the route by clicking the   icon. Click the   or   icon to start or stop the destination, respectively. Click the Confirm button to confirm your action. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 64 Either, click the   icon at the end of the listing to Delete the corresponding destination. Or check the checkboxes next to each destination you wish to delete, and click the Delete button. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 65 4. Click the Confirm button to confirm the deletion. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 66: Performing Admin Tasks

    Pairing with Haivision Hub is not available with Haivision Media Gateway. To pair SRT Gateway with Haivision Hub: Setup your browser so that one tab is logged into Haivision Hub and another is logged into your SRT Gateway. Acquire the Haivision Hub passcode. In your Haivision Hub browser tab: Click the Appliances tab.

  • Page 67: Media Platform

    Media Platform-Media Gateway integration is used to distribute video to distant site locations, typically pairing a single Haivision Media Platform server with Haivision Media Gateway appliances at each location. The Media Gateways provide a network of caching for Media Platform on-demand videos. Users at each location can watch video from their local gateway device (although they do not interact directly with the gateway).

  • Page 68: Pairing Media Gateway With A Media Platform Server

    Acquiring a Pairing Passcode • Pairing the Devices Refer to your Haivision Media Platform documentation for information on using Media Gateways and how to set up locations for routing users to the closest Media Gateway for the best streaming experience. Creating your Ecosystem Workspace Use browser tabs to switch easily between the Media Platform server and Media Gateway interfaces.

  • Page 69: Acquiring A Pairing Passcode

    Acquiring a Pairing Passcode.  In production environments, Haivision recommends using an FQDN when pairing a Media Gateway to a Media Platform. In your browser tab of the Media Gateway you wish to pair with the Media Platform: In the side menu under Administration, click Configuration.
  • Page 70 When the connection is made, the status indicator in Pairing Status turns green.  While the pairing is in progress, you can switch to the browser's Media Platform tab to see the status indicator turn green when the connection is made. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 71: Viewing The Status Of Media Gateway Connections

    Click Media Platform in the navigation toolbar. Change one of the settings, such as update the "Identify As" name to something new. Click Update for the new information to update on the Media Platform server. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...

  • Page 72: Clearing The Media Platform Server

    After a file is selected, a warning message appears in the view pane. Click the Import button to start importing. After the upload is complete, the file is validated for the following: • Correct file extension (.hmg). • Correct JSON format. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 73: Accounts

    Note the following password requirements: • Minimum 15 character password length • At least one upper-case character • At least one lower-case character • At least one numeric character • At least one special character Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 74: Certificates

    Console UI. See Using the haiadmin hvroot Console UI with Haivision Hardware for details. Certificates From the Certificates page, you can generate an private key and certificate signing request (CSR). You can then import the signed certificate and trust chain returned by the Certification Authority (CA).
  • Page 75 Copy the contents (including both beginning and ending delimiters) and paste it into your Certificate Authority (CA) application. The CA returns an intermediate certificate (trust chain) and signed certificate (CRT). See Importing and Activating a Certificate to import the returned certificates. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 76: Importing And Activating A Certificate

    Click Reboot for the new active certificate to take effect. Generating and Importing a Private Key Import a Private Key Generate a Private Key To generate a private key: In the side menu under Administration, click System Settings. Click Certificates in the navigation toolbar. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 77 Click Certificates in the navigation toolbar. Click the Import button. On the Import Certificate or Private Key dialog: For the Type, select Private Key + Certificate Pair. Enter the password for the private key. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 78: Generating A New Self-Signed Certificate

    Click the Generate button. On the Generate Certificate or Private Key dialog: Type in a name for the certificate. For the Type, select Self-Signed. Fill in the remaining fields. See Certificate Settings. Click the Apply button. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 79: Certificate Settings

    Signing Request, such as alternative subject names and usage restrictions to certificates. Import Certificate or Private Key Type Select the certificate type: • Certificates: (Identify/CA-chains/Bundles) • Private Key + Certificate Pair Name (Certificates only) Name of the certificate. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 80: Licensing

    At the bottom of the screen, click the Copy to Clipboard copy your hardware details to the clipboard. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide...

  • Page 81: Viewing The Status Of A License

    Select the appropriate device type and click the Next button. Fill in the form with the appropriate information, and click Save. Your license request is submitted and you will be contacted by a Haivision representative shortly with a license key for your product.
  • Page 82 The version is listed under Hardware Info. Preferences/About System Activity Update In the side menu under Administration, click System Settings. Click Update in the navigation toolbar. The version is listed under Installed Bundle. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 83: Network

    To configure multiple network interfaces, after you complete eth0, select the next interface (for example, eth1) and repeat the configuration.  Note Depending upon your device, the network interface prefixes may differ. To add a bond interface, see Creating a Bonded Interface for more information. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 84: Network Settings

    Loose mode: Each incoming packet's source address is also tested against the FIB and if the source address is not reachable via any interface the packet check fails. SNMP Enable/Disable Simple Network Management Protocol (SNMP). Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 85 Select the link negotiation settings for the interface, either Auto or Manual. If you select Manual, you can select the Speed (10, 100 or 1000) and Duplex setting (Full or Half). Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 86 If DHCP is disabled, you may enter the gateway address in dotted-decimal format. Interface The interface associated with the static route. Use the drop-down menu to make your selection. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 87: Creating A Bonded Interface

    Click the Save Settings button. Click Reboot to have your changes take effect. Security When setting up Media Gateway/SRT Gateway, you may configure additional security settings. Changing any of these settings requires a reboot. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 88 Click Security in the navigation toolbar. To configure FIPS compliance toggle the FIPS button to On. To configure your Haivision Gateway for use in a high-security environment, toggle the High Security (STIG) Environment button to On. To enable/disable SSL protocols use the SSL Protocol checkboxes.

  • Page 89: Update

    You must disable the High Security (STIG) Environment option in the Security tab before installing the update. See Security for details. To install the update package, after downloading it from the Haivision Support Portal as described in Downloading System Updates: In the side menu under Administration, click System Settings.

  • Page 90: Reports (Logs)

    These logs are described in the following table: Log Name Description All Logs All system and application logs. Includes the System messages and Gateway logs, as well as files from  and  /var/log /opt/ haivision/madra Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 91: Enabling Diagnostic Logging

    From the Reports screen, you can also download reports and logs. To view a log: In the side menu under Administration, click Reporting. Click Report in the navigation toolbar. The view pane consists of the Logs pane. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 92: System Activity And Details

     icon to download a zip file of the log's text files. If you select "All Logs," open the zip file and browse the folder structure: opt > haivision > var > log The log folder is populated with text log files with descriptive filenames to assist you in identifying the appropriate file for the information you seek.
  • Page 93 The System Info pane provides the following information: • CPU usage • Memory usage • Input/Output network bandwidth The Hardware Info pane provides the following information: • Product edition and version Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 94 Service tag and express service code (if using an Media Gateway/SRT Gateway server) • System uptime When paired with a Haivision Media Platform, the VOD Bandwidth pane appears and charts usage in Mbps. • Clicking the items in the legend allow you to tailor the display to include information from Media Platform, the cache, or both.

  • Page 95: Viewing The Detailed Info Dashboard

    Clearing the Video Cache When streaming, it may be necessary to clear the cached videos. To clear the video cache: In the side menu under Administration, click Reporting. Click System Activity in the navigation toolbar. Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 96 In the Disk Space pane, click the Clear Video Cache button to delete the cached video previously downloaded from Media Platform. When prompted to confirm, click Apply. Related Topics • Viewing a Route’s Statistics Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 97: Warranties

    Haivision hardware. Manufacturers, suppliers, or publishers, other than Haivision, may provide their own warranties to the end user purchaser, but Haivision, in so far as permitted by law, provides their products "as is".

  • Page 98: Obtaining Warranty Service

    When calling, Haivision or Authorized Reseller will help determine whether your product requires service and, if it does, will inform you how Haivision will provide it. You must assist in diagnosing issues with your product and follow Haivision's warranty processes.

  • Page 99: Eula - End User License Agreement

    VCMS development kit (collectively, the “Standard Hosted Components” of Haivision Video Cloud Services). Subject to the exceptions noted in Section 4 below, the aforementioned components of Haivision Video Cloud Services will be available for use over the course of each calendar month as follows: Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...

  • Page 100: Exceptions To Availability For The Vcms

    Any third party, public network, or systems unavailability; Acts of Force Majeure as defined in the Agreement; Modification of software made available to You as part of Haivision Video Cloud Services by You or a third party acting on Your behalf; and Any third party product or service not incorporated into Haivision Video Cloud Services or any third party plug-in.

  • Page 101: Credits For Downtime For The Vcms

    Haivision Video Cloud will grant a credit allowance to You if You experience Downtime in any calendar month and you notify Haivision Video Cloud thereof within ten (10) business days after the end of such calendar month. In the case of any discrepancy between the Downtime as experienced by You and the Downtime as measured by Haivision Video Cloud, the Downtime as measured by Haivision Video Cloud shall be used to calculate any credit allowance set forth in this section.

  • Page 102: Service Levels For Haivision Streaming Media Service

    Haivision reserves the right to limit Your use of the Haivision Streaming Media network in excess of Your committed usage in the event that Force Majeure events, defined in the Agreement, such as war, natural disaster or terrorist attack, result in extraordinary levels of traffic on the Haivision Streaming Media network.

  • Page 103: Getting Help

    Sales - 1, Cloud Services - 3, Support - 4 Managed Services U.S. and International 1 (512) 220-3463 1 (514) 334-0088 Support Portal https://support.haivision.com Product Information info@haivision.com Haivision Gateway 3.7 Generated on: 2024-01-25 04:23:54 User's Guide HVS-ID-UG-MGW-3.7...
  • Page 104 North America: 1.877.224.5445 www.haivision.com International: +1.514.334.5445...

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