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MAHLE BatteryPRO E-HEALTH Charge 20 Troubleshooting Manual

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BatteryPRO
E-HEALTH Charge 20
Trouble
Shooting
EN

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Summary of Contents for MAHLE BatteryPRO E-HEALTH Charge 20

  • Page 1 BatteryPRO Trouble E-HEALTH Charge 20 Shooting...
  • Page 2 Troubleshooting guide for end user When charging fault occurs, user may eliminate fault status by following steps. Conditions Troubleshooting guide Black screen Please contact your dealer Stuck on boot or service screen Please contact your dealer Indication page returns from Please make sure the charging cable selection is correct cable plugging to selection Please make sure the charging cable has been plugged in completely with a...
  • Page 3 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Conditions Troubleshooting guide Stuck on SOC 100% or 0% set- Please check EV charge port indicator or meter, whether full charged, the target tlement page without charging charging limit is done or stopped before default charging time* Please unplug the charging cable and try again Please contact your dealer Charging complete but the char-...
  • Page 4 Troubleshooting - No status code Conditions Troubleshooting guide Black screen Incorrect input power or connection fault, please supply power correctly and reset the power Charger auxiliary power, display, or other faults. Please contact your dealer Stuck on boot or service screen System is in update or self-check procedure, please wait Other faults of charger, please reset the power or restart the charger Please contact your dealer...
  • Page 5 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Conditions Troubleshooting guide Charging complete but the char- Please unlock the EV, press the button of HV charging port cover, and try to ger did not re- lease EV unplug again* Turn the startup switch on and off, then try to unplug again Lock the EV doors and release, then try to unplug again Turn the EV air conditioner off, then try to unplug again Please release by EV manual unlock switch...
  • Page 6 Troubleshooting - Warning Code Form Status code Conditions Troubleshooting methods 012200 → 012214 Abnormal input voltage Charging can be enabled after electrical grid supply regularly Please check the input power or turn off and restart the charger Please contact your dealer 012223 →...
  • Page 7 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Conditions Troubleshooting methods 012304 Communication error be- Please make sure the ethernet cable connection tween power and charging between cabinets to be reliable gun cabinet If there is no green light solid on power cabinet, please reset it Please contact your dealer for further instruction (013-XXX) Troubleshooting-Message code from charger...
  • Page 8 After unplugging the charging cable, contact management staff to turn off restart the charger and try again If charging terminated but the charging cable cannot be unplugged, please follow the EV user manual, press release button (on EV or remote controller) or manual unlock switch. If all these methods are unavailable, please contact management staff to turn off and restart the charger Status code Conditions...
  • Page 9 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Conditions Troubleshooting methods 23889 Noise interference or Please unplug the charging cable, restart BMS on charging terminated from EV side, and try again EV side causes control Please follow step 1~7 for troubleshooting guide status error 23891 Charger not ready...
  • Page 10 (033-XXX) Troubleshooting-Message code from charger network 033-XXX contains messages from charger control server which is running intelligent remote control. Please follow the remote procedure or contact management staff to arrange for charging. Status code Conditions Troubleshooting methods 033900 Back-End disconnected Code scanning and app authorization is unavail- 033901 for the moment...
  • Page 11 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status codes Status code Description 011002 CCS output fuse blew 011004 RCD/CCID self-test fail 011005 AC input contactor 1 welding 011006 AC input contactor 1 driving fault 011007 AC input contactor 2 welding 011008 AC input contactor 2 driving fault 011009...
  • Page 12 Status code Description 011029 CCS module broken 011031 PSU module broken 011032 RCD/CCID module broken 011033 Maximum Output Current setup error 011034 Shutter fault 011035 Ble module broken 011036 Rotary switch fault 011037 CCS liquid chiller water level fault 011038 Chiller temperature sensor broken 011039 Parallel relay welding...
  • Page 13 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Description 012207 PSU L2 input OVP 012208 PSU L3 input OVP 012209 PSU L1 input UVP 012210 PSU L2 input UVP 012211 PSU L3 input UVP 012212 System L1 input drop 012213 System L2 input drop 012214...
  • Page 14 Status code Description 012230 CCS connector OTP 012232 AC connector OTP 012233 RCD/CCID trip 012235 CCS GFD trip 012237 SPD trip 012238 Main power breaker trip 012239 Aux. power breaker trip 012240 PSU communication fail 012241 WiFi module communication fail 012243 RFID module communication fail 012244...
  • Page 15 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Description 012254 Fail to create share memory 012255 CSU initialization failed 012256 AC Ground Fault 012257 MCU self-test Fault 012258 Relay self-test Fault 012260 CCS ground fault detection timeout (GFD) 012262 System AC L1 output Circuit Short 012263...
  • Page 16 Status code Description 012274 PSU Id Repeat 012275 PSU Severe Uneven Current 012276 PSU Three Phase Input Inadequate 012277 PSU Three Phase Onput Imbalance 012278 PSU Ffc Side Shutdown 012279 NO PSU Resource 012280 Self test Failed due to communication of Relay board failure 012281 Self test Failed due to communication of Fan board failure 012282...
  • Page 17 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Description 012294 AC input ovp 012295 AC input uvp 012297 CCS ground fault detection - warning 012299 System AC L2 output OCP 012300 System AC L3 output OCP 012301 System AC L2 output Circuit Short 012302 System AC L3 output Circuit Short 012303...
  • Page 18 Status code Description 012314 Psu Fault : Fan Full Speed 012315 Psu Fault : Temperature Power Limit 012316 Psu Fault : Ac Power Limit 012317 Psu Fault : DcDc Eeprom Fault 012318 Psu Fault : Pfc Eeprom Fault 012319 Psu Dcdc Over Voltage 012321 System CCS output UCP 012323...
  • Page 19 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Description 012343 Tilt sensor self-test failed 012344 Meter IC communication timeout 012345 Pilot negative error 012346 Psu Communication error with CSU 012347 AC: Local power sharing communication error (Slave disconnect from Master) 012348 Chiller Alarm Failure 012352...
  • Page 20 Status code Description 013609 CCS Module firmware update fail 013611 Aux. power module firmware update fail 013612 Relay control module firmware update fail 013613 LCM module firmware update fail 013614 Bluetooth module firmware update fail 013615 WiFi module firmware update fail 013617 SMR firmware update fail 013618...
  • Page 21 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Description 023737 CCS_EVCC_EVErrorCode_FAILED_RESSTemperatureInhibit 023738 CCS_EVCC_EVErrorCode_FAILED_EVShiftPosition 023739 CCS_EVCC_EVErrorCode_FAILED_ChargerConnectorLockFault 023740 CCS_EVCC_EVErrorCode_FAILED_EVRESSMalfunction 023741 CCS_EVCC_EVErrorCode_FAILED_ChargingCurrentdifferential 023742 CCS_EVCC_EVErrorCode_FAILED_ChargingVoltageOutOfRange 023743 CCS_EVCC_EVErrorCode_FAILED_ChargingSystemIncompatibility 023744 CCS_EVCC_EVErrorCode_FAILED_EmergencyEvent 023745 CCS_EVCC_EVErrorCode_FAILED_Breaker 023746 CCS_EVCC_EVErrorCode_FAILED_NoData 023747 CCS_EVCC_EVErrorCode_FAILED_reserved_by_DIN_A 023748 CCS_EVCC_EVErrorCode_FAILED_reserved_by_DIN_B 023749 CCS_EVCC_EVErrorCode_FAILED_reserved_by_DIN_C 023750 CCS_EVCC_EVErrorCode_FAILED_reserved_by_ISO_1 023751 CCS_EVCC_EVErrorCode_FAILED_reserved_by_ISO_2 023752 CCS_EVCC_EVErrorCode_FAILED_reserved_by_ISO_3...
  • Page 22 Status code Description 023755 CCS_EVCC_EVErrorCode_FAILED_reserved_by_OEM_3 023756 CCS_EVCC_EVErrorCode_FAILED_reserved_by_OEM_4 023757 CCS_EVCC_EVErrorCode_FAILED_reserved_by_OEM_5 023758 CCS_SECC_ResponseCode_FAILED_SequenceError 023759 CCS_SECC_ResponseCode_FAILED_SignatureError 023760 CCS_SECC_ResponseCode_FAILED_UnknownSession 023761 CCS_SECC_ResponseCode_FAILED_ServiceIDInvalid 023762 CCS_SECC_ResponseCode_FAILED_Payment SelectionInvalid 023763 CCS_SECC_ResponseCode_FAILED_IdentificationSelectionInvalid 023764 CCS_SECC_ResponseCode_FAILED_ServiceSelectionInvalid 023765 CCS_SECC_ResponseCode_FAILED_CertificateExpired 023766 CCS_SECC_ResponseCode_FAILED_CertificateNotYetValid 023767 CCS_SECC_ResponseCode_FAILED_CertificateRevoked 023768 CCS_SECC_ResponseCode_FAILED_NoCertificateAvailable 023769 CCS_SECC_ResponseCode_FAILED_CertChainError 023770 CCS_SECC_ResponseCode_FAILED_CertValidationError 023771 CCS_SECC_ResponseCode_FAILED_CertVerificationError 023772 CCS_SECC_ResponseCode_FAILED_ContractCanceled...
  • Page 23 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Description 023773 CCS_SECC_ResponseCode_FAILED_ChallengeInvalid 023774 CCS_SECC_ResponseCode_FAILED_WrongEnergyTransferMode 023775 CCS_SECC_ResponseCode_FAILED_WrongChargeParameter 023776 CCS_SECC_ResponseCode_FAILED_ChargingProfileInvalid 023777 CCS_SECC_ResponseCode_FAILED_TariffSelectionInvalid 023778 CCS_SECC_ResponseCode_FAILED_EVSEPresentVoltageToLow 023779 CCS_SECC_ResponseCode_FAILED_PowerDeliveryNotApplied 023780 CCS_SECC_ResponseCode_FAILED_MeteringSignatureNotValid 023781 CCS_SECC_ResponseCode_FAILED_NoChargeServiceSelected 023782 CCS_SECC_ResponseCode_FAILED_ContactorError 023783 CCS_SECC_ResponseCode_FAILED_CertificateNotAllowedAtThisEVSE 023784 CCS_SECC_ResponseCode_FAILED_GAChargeStop 023785 CCS_SECC_ResponseCode_FAILED_AlignmentError 023786 CCS_SECC_ResponseCode_FAILED_ACDError 023787 CCS_SECC_ResponseCode_FAILED_AssociationError 023788 CCS_SECC_ResponseCode_FAILED_EVSEChargeAbort...
  • Page 24 Status code Description 023791 CCS_SECC_ResponseCode_FAILED_MOUnknown 023792 CCS_SECC_ResponseCode_FAILED_OEM_Prov_CertificateRevoke 023793 CCS_SECC_ResponseCode_FAILED_OEM_SubCA1_ CertificateRevoked 023794 CCS_SECC_ResponseCode_FAILED_OEM_SubCA2_ CertificateRevoked 023795 CCS_SECC_ResponseCode_FAILED_OEM_RootCA_ CertificateRevoked 023796 CCS_SECC_ResponseCode_FAILED_MO_Prov_CertificateRevoked 023797 CCS_SECC_ResponseCode_FAILED_MO_SubCA1_ CertificateRevoked 023798 CCS_SECC_ResponseCode_FAILED_MO_SubCA2_ CertificateRevoked 023799 CCS_SECC_ResponseCode_FAILED_MO_RootCA_ CertificateRevoked 023800 CCS_SECC_ResponseCode_FAILED_CPS_Prov_CertificateRevoked 023801 CCS_SECC_ResponseCode_FAILED_CPS_SubCA1_ CertificateRevoked 023802 CCS_SECC_ResponseCode_FAILED_CPS_SubCA2_ CertificateRevoked 023803 CCS_SECC_ResponseCode_FAILED_CPS_RootCA_ CertificateRevoked 023804 CCS_SECC_ResponseCode_FAILED_reserved_1 023805 CCS_SECC_ResponseCode_FAILED_reserved_2 023806...
  • Page 25 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Description 023809 CCS_SECC_TIMEOUT_SLAC_TT_EVSE_SLAC_init 023810 CCS_SECC_TIMEOUT_SLAC_TP_match_response 023811 CCS_SECC_TIMEOUT_CM_START_ATTEN_CHAR_IND 023812 CCS_SECC_TIMEOUT_SLAC_TT_EVSE_match_MNBC 023813 CCS_SECC_TIMEOUT_SLAC_TP_EVSE_avg_atten_calc 023814 CCS_SECC_TIMEOUT_SLAC_CM_ATTEN_CHAR_RSP 023815 CCS_SECC_TIMEOUT_SLAC_CM_VALIDATE_REQ_1ST CM_SLAC_ MATCH_REQ 023816 CCS_SECC_TIMEOUT_SLAC_TT_EVSE_assoc_session 023817 CCS_SECC_TIMEOUT_SLAC_TT_EVSE_vald_toggle 023818 CCS_SECC_TIMEOUT_SLAC_CM_MNBC_SOUND_IND 023819 CCS_SECC_TIMEOUT_SLAC_CM_VALIDATE_REQ_2ND CM_SLAC_ MATCH_REQ 023820 CCS_SECC_TIMEOUT_SLAC_reserved_3 023821 CCS_SECC_TIMEOUT_SLAC_reserved_4 023822 CCS_SECC_TIMEOUT_SLAC_reserved_5...
  • Page 26 Status code Description 023827 CCS_SECC_TIMEOUT_SLACC_SDP_reserved_1 023828 CCS_SECC_TIMEOUT_SLACC_SDP_reserved_2 023829 CCS_SECC_TIMEOUT_SLACC_SDP_reserved_3 023830 CCS_SECC_TIMEOUT_SLACC_SDP_reserved_4 023831 CCS_SECC_TIMEOUT_SLACC_SDP_reserved_5 023832 CCS_SECC_TIMEOUT_V2G_Msg_Performance_Time_ SupportedAppProtocolRes 023833 CCS_SECC_TIMEOUT_V2G_Msg_Performance_Time_ SessionSetupRes 023834 CCS_SECC_TIMEOUT_V2G_Msg_Performance_Time_ ServiceDiscoveryRes 023835 CCS_SECC_TIMEOUT_V2G_Msg_Performance_Time_ ServicePaymentSelectionRes 023836 CCS_SECC_TIMEOUT_V2G_Msg_Performance_Time_ ContractAuthenticationRes 023837 CCS_SECC_TIMEOUT_V2G_Msg_Performance_Time_ ChargeParameterDiscoveryRes 023838 CCS_SECC_TIMEOUT_V2G_Msg_Performance_Time_ PowerDeliveryRes 023839 CCS_SECC_TIMEOUT_V2G_Msg_Performance_Time_ CableCheckRes 023840 CCS_SECC_TIMEOUT_V2G_Msg_Performance_Time_PreChargeRes 023841 CCS_SECC_TIMEOUT_V2G_Msg_Performance_Time_ CurrentDemandRes 023842 CCS_SECC_TIMEOUT_V2G_Msg_Performance_Time_ WeldingDetectionRes...
  • Page 27 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Description 023845 CCS_SECC_TIMEOUT_V2G_ReadyToCharge_Performance_Time 023846 CCS_SECC_TIMEOUT_V2G_CommunicationSetup_Performance_ Time 023847 CCS_SECC_TIMEOUT_V2G_CableCheck_Performance_Time (Output short circuit) 023848 CCS_SECC_TIMEOUT_V2G_CPState_Detection_Time 023849 CCS_SECC_TIMEOUT_V2G_CPOscillator_Retain_Time 023850 CCS_SECC_TIMEOUT_V2G_PreCharge_Performace_Time 023851 CCS_SECC_TIMEOUT_V2G_reserved_2 023852 CCS_SECC_TIMEOUT_V2G_reserved_3 023853 CCS_SECC_TIMEOUT_V2G_reserved_4 023854 CCS_SECC_TIMEOUT_V2G_reserved_5 023855 CCS_CAN_TIMEOUT_TP_GET_EV_TARGET_INFO 023856 CCS_CAN_TIMEOUT_TT_GET_EV_TARGET_INFO 023857 CCS_CAN_TIMEOUT_TP_GET_EV_BATTERY_INFO 023858 CCS_CAN_TIMEOUT_TT_GET_EV_BATTERY_INFO...
  • Page 28 Status code Description 023863 CCS_CAN_TIMEOUT_TP_GET_MISC_INFO 023864 CCS_CAN_TIMEOUT_TT_GET_MISC_INFO 023865 CCS_CAN_TIMEOUT_TP_DOWNLOAD_REQUEST 023866 CCS_CAN_TIMEOUT_TT_DOWNLOAD_REQUEST 023867 CCS_CAN_TIMEOUT_TP_START_BLOCK_TRANSFER 023868 CCS_CAN_TIMEOUT_TT_START_BLOCK_TRANSFER 023869 CCS_CAN_TIMEOUT_TP_DATA_TRANSFER 023870 CCS_CAN_TIMEOUT_TT_DATA_TRANSFER 023871 CCS_CAN_TIMEOUT_TP_DOWNLOAD_FINISH 023872 CCS_CAN_TIMEOUT_TT_DOWNLOAD_FINISH 023873 CCS_CAN_TIMEOUT_TP_ISOLATION_STATUS 023874 CCS_CAN_TIMEOUT_TT_ISOLATION_STATUS 023875 CCS_CAN_TIMEOUT_TP_CONNECTOR_INFO 023876 CCS_CAN_TIMEOUT_TT_CONNECTOR_INFO 023877 CCS_CAN_TIMEOUT_TT_RTC_INFO 023878 CCS_CAN_TIMEOUT_TP_RTC_INFO 023879 CCS_CAN_TIMEOUT_TP_EVSE_PRECHARGE_INFO 023880 CCS_CAN_TIMEOUT_TT_EVSE_PRECHARGE_INFO 023881 CCS_CAN_TIMEOUT_MSG_Sequence...
  • Page 29 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Description 023882 CCS_CAN_MSG_Unrecognized_CMD_ID 023883 CCS_SECC_DIN_Msg_Decode_Error 023884 CCS_SECC_DIN_Msg_Encode_Error 023885 CCS_SECC_ISO1_Msg_Decode_Error 023886 CCS_SECC_ISO1_Msg_Encode_Error 023887 CCS_SECC_ISO2_Msg_Decode_Error 023888 CCS_SECC_ISO2_Msg_Encode_Error 023889 CCS_SECC_CP_State_Error 023890 CCS_SECC_Unexpected_60V_Before_Charing_Error 023891 CCS_SECC_Not_Ready_For_Charging 023892 CCS_SECC_TIMEOUT_QCA7000_COMM (The firmware code of QCA7000 may not be installed, yet) 023893 CCS_SECC_FAIL_QCA7000_SETKEY...
  • Page 30 Status code Description 033900 Disconnected from backend through Ethernet 033901 Disconnected from backend through WiFi 033903 Remote start charging by backend 033904 Remote stop charging by backend 033905 Remote reset by backend 041004 RCD/CCID self-test fail 041005 AC input contactor 1 welding 041006 AC input contactor 1 driving fault 041007...
  • Page 31 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Description 041034 Shutter fault 041035 Ble module broken 041036 Rotary switch fault 042200 System L1 input OVP 042201 System L2 input OVP 042202 System L3 input OVP 042203 System L1 input UVP 042204 System L2 input UVP 042205...
  • Page 32 Status code Description 042223 System ambient/inlet OTP 042224 System critical point OTP 042225 PSU ambient/inlet OTP 042226 PSU critical point OTP 042227 Aux. power module OTP 042228 Relay board/smart box OTP 042232 AC connector OTP 042233 RCD/CCID trip 042237 SPD trip 042238 Main power breaker trip 042239...
  • Page 33 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Description 042254 Fail to create share memory 042255 CSU initialization failed 042257 MCU self-test Fault 042258 Relay self-test Fault 042262 System AC L1 output Circuit Short 042263 PSU Duplicate ID 042264 Psu Fault : Output Short Circuit，...
  • Page 34 Status code Description 042276 PSU Three Phase Input Inadequate 042277 PSU Three Phase Onput Imbalance 042278 PSU Ffc Side Shutdown 042279 NO PSU Resource 042280 Self test Failed due to communication of Relay board failure 042281 Self test Failed due to communication of Fan board failure 042282 Self test Failed due to communication of Primary failure 042283...
  • Page 35 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Description 042301 System AC L2 output Circuit Short 042302 System AC L3 output Circuit Short 042304 Disconnected from dispenser 042305 Meter communication timeout 042306 The dip switch of the PSU may be incorrect 042307 Psu Fuse Burn-Out 042308...
  • Page 36 Status code Description 042326 System task is lost 042327 DC input ovp 042328 DC input uvp 043600 Normal stop charging by user 043601 Charging Time's up 043602 Replace system air filter 043607 CSU firmware update fail 043611 Aux. power module firmware update fail 043612 Relay control module firmware update fail 043614...
  • Page 37 BatteryPRO | E-HEALTH Charge 20 Trouble Shooting EN Status code Description 043625 Disconnected from AP through WiFi 043627 WiFi disabled (separated charger only) 043629 PSU quantity not match...
  • Page 38 MAHLE Aftermarket Italy S.r.l. Via Rudolf Diesel 10/a 43122 Parma Italia Tel. +39 0521 9544-11 Fax +39 0521 9544-90 info.aftermarket@mahle.com MAHLE Aftermarket Deutschland GmbH Dürrheimer Straße 49a D-78166 Donaueschingen Germania Tel. +49 771 89653-24200 Fax +49 771 89653-24290 mss.sales.de@mahle.com www.mahle-aftermarket.com...