Epson TM-m30II Technical Reference Manual
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Epson TM-m30II Technical Reference Manual

Epson TM-m30II Technical Reference Manual

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Technical Reference Guide
Questo manuale d'istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per
(012)
o cerca il tuo prodotto tra le
migliori offerte di Macchine per Ufficio
Product Overview
Describes features of the product.
Setup
Describes setup and installation of the product and
peripherals.
Advanced Usage
Describes advanced usage methods for the product.
Application Development Information
Describes how to control the printer and necessary
information when you develop applications.
Handling
Describes how to handle the product.
Appendix
Describes general specifications and character code
tables.
Epson TM-m30II-S
M00127600
Rev. A

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  • Page 1 Questo manuale d’istruzione è fornito da trovaprezzi.it. Scopri tutte le offerte per Epson TM-m30II-S (012) o cerca il tuo prodotto tra le migliori offerte di Macchine per Ufficio Technical Reference Guide Product Overview Describes features of the product. Setup Describes setup and installation of the product and peripherals.
  • Page 2 • Neither is any liability assumed for damages resulting from the use of the information contained herein. • Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and...

  • Page 3: For Safety

    For Safety Key to Symbols The symbols in this manual are identified by their level of importance, as defined below. Read the following carefully before handling the product. You must follow warnings carefully to avoid serious bodily injury. WARNING Provides information that must be observed to prevent damage to the equipment or loss of data. •...

  • Page 4: Cautions

    - Consult your dealer or an experienced radio/TV technician for help. • Never disassemble or modify this product. • Seiko Epson Corporation shall not be liable for interference to radio/TV resulting from changes or modifications to this product not expressly approved by Seiko Epson Corporation.

  • Page 5: Open Source Software License

    Open Source Software License This product uses open source software in addition to Epson proprietary software. For information of the open source software used in this product, see the following URL. http://xxx.xxx.xxx.xxx/licenses.html For “xxx.xxx.xxx.xxx” in the above URL, input your printer’s IP address.

  • Page 6: About This Manual

    About this Manual Aim of the Manual This manual was created to provide information on development, design, and installation of POS systems and development and design of printer applications for developers. Manual Content The manual is made up of the following sections: Chapter 1 Product Overview Chapter 2...

  • Page 7: Table Of Contents

    Contents ■ For Safety..........................3 Key to Symbols.................................. 3 Warnings ..................................... 3 Cautions....................................4 ■ Restriction of Use ........................4 ■ Note about interference ......................4 ■ Open Source Software License.....................5 ■ About this Manual ........................6 Aim of the Manual ................................6 Manual Content................................6 ■...
  • Page 8 Setup ....................... 27 ■ Flow of Setup ........................27 ■ Installing the Printer......................28 Changing to the Front Eject Position........................29 ■ Changing the Paper Width ....................30 ■ Connecting the Optional Wireless LAN Unit..............32 ■ Connecting the Optional Customer Display..............33 ■...
  • Page 9 ■ Printing a Status Sheet......................71 ■ Resetting the Interface Settings ..................73 Application Development Information............74 ■ Controlling the Printer ......................74 ePOS-Print XML................................74 ESC/POS.....................................74 ■ Controlling the Cash Drawer....................75 ■ Controlling the Optional External Buzzer ............... 76 ■...
  • Page 10 Printing and Cutting Positions ..........................101 Electrical Characteristics............................101 Environmental Conditions............................102 External Dimensions ..............................103 ■ Specifications of Interface and Connector..............105 USB Interface ................................105 Network Interface ............................... 106 Bluetooth Interface ..............................109 NFC Tag ................................... 112 ■ Character Code Tables....................... 113 ■...

  • Page 11: Product Overview

    • Printing triggered by bar code scan by smart device camera. • A utility for iOS/Android (Epson TM Utility for iOS/Android) for making printer settings is provided. • Printing of various types of bar codes, GS1-DataBar, and two-dimensional symbols (PDF417, QR code, MaxiCode, Composite Symbology, Aztec Code, DataMatrix) is supported.
  • Page 12 Chapter 1 Product Overview Environment • Paper saving function is available. Others • Paper eject position are selectable from top and front. • Optional Wireless LAN cable set, customer display, and external buzzer are available. • Optional wall hanging bracket is available to attach the printer to a wall.

  • Page 13: Product Configurations

    You can select the printer you want to use by simply placing an NFC device over the NFC tag (mark) on the printer. • There is no data rewriting function. • Use Epson ePOS SDK to build this function into your application.

  • Page 14: Accessories

    Chapter 1 Product Overview Accessories Included • 58-mm width roll paper guides • 80-mm width roll paper (for operation check) • Power switch cover • AC adapter • AC cable • Manuals Options • Wireless LAN cable set (Model: OT-WL06) •...

  • Page 15: Part Names And Functions

    Chapter 1 Product Overview Part Names and Functions Roll paper cover Open this cover when loading or replacing roll paper. Panel LED For details on LED, see "Panel LED" on page NFC Tag A mark is printed here to indicate the position of the NFC tag. To establish communication with an NFC device, bring the device close to this mark.

  • Page 16: Panel Led

    Chapter 1 Product Overview Panel LED Power LED • Lights when the power supply is on. • Off when the power supply is off. • Flashes during the network to start up, when waiting for power off, or updating firmware. Do not turn on by using the power switch while waiting for the power to turn off (when the Power LED is flashing).

  • Page 17: Connectors

    Chapter 1 Product Overview Connectors All connectors are located on the lower rear of the printer. USB connector Connects an optional Wireless LAN unit, customer display, or a handheld scanner. (Type-A) CAUTION: It may be hard to disconnect some types of USB cable. Do not forcibly pull the cable, or the USB connector and USB cable may be damaged.

  • Page 18: Online And Offline

    Chapter 1 Product Overview Online and Offline Online The printer is online and ready for normal printing unless there is a reason to go offline. Offline The printer automatically goes offline under the following conditions: • While the printer power is turning on/off •...

  • Page 19: Status And Errors

    Chapter 1 Product Overview Status and Errors The status of the printer is indicated by lit and flashing LEDs. You cannot print when an error has occurred. You cannot identify the error by the flashing patterns of the LEDs. Develop the application so that users can identify the error description and check the solutions.

  • Page 20: Error Status

    Chapter 1 Product Overview Paper Wi-Fi Ethernet Power Error Printer Status While forced updating firmware mode is F *3 During turn-off process F *4 During power off NOTE: The printer enters this status while processing the power off command. It is recommended to use this method when you need to save information on the printer’s operating status if the...
  • Page 21 Chapter 1 Product Overview Recoverable Errors • Autocutter error An error occurs if the cutter is locked due to fallen foreign material or similar cause. Although automatic recovery is performed even if there is only slight locking, if automatic recovery is not performed, remove foreign material and paper jams, and close the roll paper cover to perform recovery.

  • Page 22: Nv Memory (Non-Volatile Memory)

    Graphics, such as shop logos to be printed on receipts, can be registered. To register your graphics data, use TM-m30II Utility or ESC/POS commands. You can check registered graphics data using TM-m30II Utility or by printing the data in the NV graphics information print mode.

  • Page 23: Maintenance Counter

    Chapter 1 Product Overview Maintenance Counter With this function, printer information, such as the number of lines printed, the number of autocuts, and printer operation time after the printer starts working, is automatically stored in printer's memory. You can read the counter information to use it for periodical checks or part replacement.

  • Page 24: Simple Setup For Wireless Lan

    This allows you to easily setup a wireless LAN for the printer by using a printer settings tool (Epson TM Utility, EpsonNet Config, or EpsonNet Config (Web version)) even without a network environment such as access points.

  • Page 25: Useful Functions For Smart Devices

    See the "Epson ePOS SDK for Android/iOS User's Manual" and the Epson ePOS SDK sample program for more details. The sample program also contains a sample implementation method for reading an NFC tag and capturing a QR code. • You can try a demo of these functions by using Epson TM Utility for iOS/Android.

  • Page 26: Printing Using Multiple Interfaces

    . You can change the security level by using Epson TM Utility, TM-m30II Utility, or in the Interface Setup mode. You can select the main connection interface and set the time to enable interface switching from the software settings.

  • Page 27: Setup

    Chapter 2 Setup Setup This chapter describes setup and installation of the product and peripherals. Flow of Setup This chapter consists of the following sections along with the setup flow of the product and peripherals. Installing the Printer (page 28) Changing the Paper Width (page 30) Connecting the Optional Wireless LAN Unit (page 32) Connecting the Optional Customer Display (page 33)

  • Page 28: Installing The Printer

    Chapter 2 Setup Installing the Printer You can install the printer on a flat surface with the paper eject from top or with the paper eject from the front. Place the printer on a flat surface. Top eject position Front eject position •...

  • Page 29: Changing To The Front Eject Position

    Chapter 2 Setup Changing to the Front Eject Position You can change the eject position by replacing the rear cover and the bottom cover. At the time of purchase, paper is ejected from the top position. When changing to the front eject position, follow the steps below to replace the covers.

  • Page 30: Changing The Paper Width

    Chapter 2 Setup Changing the Paper Width You can change the paper width from 80 to 58 mm by installing the included 58-mm width roll paper guides. Follow the steps below to change the paper width. Turn off the printer when installing the roll paper guides. Open the roll paper cover.
  • Page 31 Chapter 2 Setup After using the printer for an extended period at 58 mm, do not return to 80 mm. Parts of the print head that do not normally touch the paper may be damaged by the platen roller, and the autocutter may wear out.

  • Page 32: Connecting The Optional Wireless Lan Unit

    Chapter 2 Setup Connecting the Optional Wireless LAN Unit The optional Wireless LAN cable set (OT-WL06) enables you to use the product with a Wi-Fi connection. For more information, refer to Technical Reference Guide of the Wireless LAN cable set. •...

  • Page 33: Connecting The Optional Customer Display

    Chapter 2 Setup Connecting the Optional Customer Display You can connect the customer display (DM-D30) to this product, using USB connection. For more information, refer to "DM-D30 Technical Reference Guide". Be sure to turn off the printer when connecting the customer display. When using both the customer display and the wireless LAN unit, connect the wireless LAN unit to the customer display.

  • Page 34: Connecting The Optional External Buzzer

    Chapter 2 Setup Connecting the Optional External Buzzer When the optional external buzzer (model: OT-BZ20) is connected to the drawer kick connector of the printer, you can set the printer so that it beeps when you send commands, when an error occurs, when executed autocutting, and when detected paper end.

  • Page 35: Connecting The Cash Drawer

    Chapter 2 Setup Connecting the Cash Drawer • Do not connect both the optional external buzzer and the cash drawer to the printer at the same time by using a branched connector. • When the optional external buzzer is enabled with the memory switch (customized values) (see "Software Settings"...

  • Page 36: Connecting The Drawer Kick Cable

    Chapter 2 Setup Pin assignments Pin number Signal name Direction Frame GND Drawer kick drive signal 1 Output Drawer kick open/close signal Input +24 V Drawer kick drive signal 2 Output 6 5 4 3 2 1 Signal GND Connecting the drawer kick cable •...

  • Page 37: Connecting To The Power Source

    Chapter 2 Setup Connecting to the Power Source • Be sure to use the specified AC adapter (AC adapter, C1) only. • Never insert the AC cable plug into a socket that does not meet the input voltage of the AC adapter.
  • Page 38 Chapter 2 Setup Insert the AC plug into a socket. Turn on the printer.

  • Page 39: Connecting The Printer To The Host Devices

    "Network Settings" on page Wireless LAN Interface Using Epson TM Utility, you can easily connect the printer to the network from an iOS or Android devices. We also recommend connecting the SimpleAP from a Windows computer, and setting up the Wireless LAN using the network setup tool (EpsonNet Config or EpsonNet Config (Web version)).
  • Page 40 Necessary Items Prepare the following items. • Device for setting: iOS or Android device • Utility for setting: Epson TM Utility for iOS/Android Running Epson TM Utility for iOS/Android Run the Epson TM Utility for iOS/Android. Set from “Wi-Fi Setup Wizard” in the menu.
  • Page 41 Chapter 2 Setup Setting up from a Windows Computer Necessary Items Prepare the following items. • Computer for setting: Windows 10/8/7 Computer equipped with a wireless LAN function • Utility for setting: EpsonNet Config or EpsonNet Config (Web version) Follow the steps below to connect the printer. Turn on the printer.

  • Page 42: Bluetooth Interface

    Connector, see the TM Connector User’s Manual. • The device name and passkey are editable with the TM-m30II Utility or Epson TM Utility. • The security level has been set to "Middle" by default. For information on the security settings, see "Interface Setup Mode"...
  • Page 43 3. In the Settings dialog box, click the Hardware tab, and then search for the Microsoft Enumerator. If it is not found, the software cannot detect the Epson printer, and you may not be able to connect to the computer.
  • Page 44 Chapter 2 Setup Select the printer to be paired, and then click [Connect]. If the window to enter a passkey appears, enter a passkey and click [OK]. Select the port to be used from the pull-down list, and then click [OK]. The “Connection complete”...

  • Page 45: Attaching The Power Switch Cover

    Chapter 2 Setup Attaching the Power Switch Cover By attaching the power switch cover supplied, you can prevent accidental operations of the power switch. You can press the power switch by inserting a sharp-pointed object in the holes on the power switch cover. If an accident occurs with the power switch cover attached, unplug the power cord immediately.

  • Page 46: Enabling The Roll Paper Near-End Detection

    When the "Roll paper near-end detection" function is enabled, the printer can detect that remaining amount of roll paper is low. To enable the function, use TM-m30II Utility or Epson TM Utility for iOS/Android. • This function can be used only with a 80-mm width roll paper and only when the printer has been set up to eject printed paper from the front side.

  • Page 47: Advanced Usage

    For an outline of the functions, see the following section. You can make/change the settings using the methods described in the table below, or using ESC/POS commands. TM Utility for iOS, TM-m30II Utility Software Item\Method for Android for Windows Setting Mode ...

  • Page 48: Functions

    Chapter 3 Advanced Usage TM Utility for iOS, TM-m30II Utility Software Item\Method for Android for Windows Setting Mode  Font B auto replacement  Font C auto replacement    Multi-tone print density   Optional buzzer  ...
  • Page 49 Chapter 3 Advanced Usage The USB power-saving function is valid only when the USB interface communication condition is set to the vendor-defined class and the system configuration is set so that the USB driver can support the USB power-saving function. Release condition of receive buffer BUSY •...
  • Page 50 Chapter 3 Advanced Usage Print density Selectable from 70% to 130% (5% increment) Initial setting: 100% Depending on the paper type, it is recommended to set the print density as shown in the table below for the best print quality. Supported papers Print density TF50KS-EY, TF60KS-E, PD160R,...
  • Page 51 • Make sure to feed the paper by at least 20 mm before moving the auto cutter. It the paper feed length is not enough, it may cause a paper jam. You can specify values in 0.5mm steps if you use TM-m30II Utility or TM Utility for iOS/Android. Interface switch waiting time...
  • Page 52 "High" to prevent unauthorized access to the printer over . You can change the security level by using Epson TM Utility, TM-m30II Utility, or in the Interface Setup mode. • The displayed items vary depending on the interface configuration. • For information about the function, see "Printing Using Multiple Interfaces" on page Autocutting after closing cover •...
  • Page 53 Chapter 3 Advanced Usage Character height reduction • Not reduced (initial setting) • 25% reduction of inner spacing • 50% reduction of inner spacing • 75% reduction of inner spacing • 75% reduction of inner spacing and shrinking the character height Barcode height reduction rate •...
  • Page 54 Chapter 3 Advanced Usage Optional buzzer • For information about how to connect the optional external buzzer, see "Connecting the Optional External Buzzer" on page • When the optional external buzzer is enabled, a cash drawer cannot be used. Be sure to disable it when you use a cash drawer.
  • Page 55 Chapter 3 Advanced Usage Communication condition of USB interface Class • USB printer class (initial setting) • USB vendor-defined class Communication condition of Bluetooth interface • Device name (initial setting: TM-m30II_xxxxxx) • Passkey (initial setting: 0000) • Security (initial setting: Low) •...

  • Page 56: Network Settings

    As it does not require any settings in advance to allow set up, you can easily perform set up using a computer already connected to the network. Download EpsonNet Config from the Epson website. Method 2: Setup using EpsonNet Config (Web version) This method involves opening the Web application equipped in the printer from a Web browser to perform settings.

  • Page 57: Setup Using Epsonnet Config

    Chapter 3 Advanced Usage Setup using EpsonNet Config Execute EpsonNet Config, select the target printer from the displayed device list, then check and change the settings. If the printer is still set to factory defaults, the printer's MAC address is listed up, even if the computer does not have the same network address.

  • Page 58: Setup Using Epsonnet Config (Web Version)

    Chapter 3 Advanced Usage Setup using EpsonNet Config (Web version) Follow the steps below to start up EpsonNet Config (Web version), and check or change the settings. • When setting up using the EpsonNet Config (Web version), you need to set the network settings for the device to the same network segment as the printer you want to connect to.

  • Page 59: Setup Using Arp/Ping Commands

    Input your user name and password on the authentication window. • The user name is “epson”, and the default password is the serial number of the printer. You can find the serial number by running the self-test or on the nameplate attached to the printer.

  • Page 60: Mac Address Confirmation

    Chapter 3 Advanced Usage Add the printer's MAC address and the IP address you want to set to the ARP table. arp -s (IP address) (MAC address) E.g.) arp -s 192.168.0.10 00-26-AB-7B-00-00 Execute the ping command and enable settings. ping (IP address you want to set) E.g.) ping 192.168.0.10 When a message like "Reply From 192.168.0.10: Bytes=32 Time <...

  • Page 61: Setting/Check Modes

    Chapter 3 Advanced Usage Setting/Check Modes As well as print mode, the following modes are also provided for making various printer settings and checking items. • Self-test mode • NV graphics information print mode • Receipt Enhancement information print mode •...
  • Page 62 Chapter 3 Advanced Usage In 1 and 2, the following guidances are printed, the Paper LED flashes, and instructs the user's operations. 1. Continuing self-test guidance 2. Mode selection guidance Mode Selection Modes 0: Exit and Reboot Printer 1: NV Graphics Information 2: Receipt Enhancement Information 3: Customize Value Settings 4: Restore Default Values...

  • Page 63: Self-Test Mode

    Chapter 3 Advanced Usage Self-test Mode You can check the following items using the self-test. • Product name • Firmware version • Product serial number • Interface type • Peripheral device information • Resident fonts • Maintenance counter information (head running length, number of times of autocutting) Follow the steps below.

  • Page 64: Receipt Enhancement Information Print Mode

    Chapter 3 Advanced Usage After briefly (less than one second) pressing the Feed button once, hold it down for at least one second, to print the NV graphics information. After information printing, the Mode selection guidance is printed again. To finish, turn off the power, or select “Exit and Reboot Printer”. Receipt Enhancement Information Print Mode You can check the following items using the R/E information mode: •...
  • Page 65 Chapter 3 Advanced Usage • Interface Settings • Interface switch waiting time • Main connection interface • LED indicator when I/F starting • Pre-feed before next print • Enabling/disabling the roll paper near-end detector • For details on the memory switches and customized values, see "Software Settings"...

  • Page 66: Restore Default Values Mode

    Chapter 3 Advanced Usage After briefly pressing the Feed button (less than one second) for the number of times shown in the print result, hold down the button for more than one second to select the setting items. The setting selected as the setting item, the current settings and initial settings are printed. Depending on the setting item, you may need to continue selecting the setting item before the settings are printed.

  • Page 67: Interface Setup Mode

    Chapter 3 Advanced Usage Briefly press the Feed button four times (less than one second), hold it down for at least one second to enter the Restore Default Values. The guidance is printed. Briefly press the Feed button once (less than one second), hold it down for at least one second.
  • Page 68 • For details on the auto re-connect function, see "Auto Reconnect Feature" on page 109. • You can change the settings with TM-m30II Utility and TM Utility for iOS. Bluetooth Security Settings (Bluetooth model) models, select [ Setup], and then select [Security], and you can change the security settings.

  • Page 69: Peripheral Device Information Print Mode

    Chapter 3 Advanced Usage Pairing method when the security is set to High (from the host) When the security is set to High and the printer is ready to be paired, perform the following procedure. Search for the printer on the Bluetooth settings screen on the host device. Select the printer you want to pair with.
  • Page 70 Chapter 3 Advanced Usage Open the roll paper cover. While pressing the Feed button, turn on the printer. (Hold down the Feed button until the Error LED turns on.) Close the roll paper cover. From this point, all data received by the printer is printed in the corresponding hexadecimal numbers and ASCII characters.

  • Page 71: Printing A Status Sheet

    Chapter 3 Advanced Usage Printing a Status Sheet Follow the steps below to check the interface settings. You cannot print after turning on the power while the Power LED is flashing. Using the Status Sheet Button Check that the printer is turned on. Make sure the roll paper cover is closed.
  • Page 72 : Low Transmission : Unknown Bluetooth Status Access Point : Unknown Signal Level : Unknown : XXXXXXXXXXXX : TM-m30II Ethernet Status MAC Address : XX-XX-XX-XX-XX-XX Physical Layer : Auto-negotiation Link Status : Disconnect Ethernet * * * Wi-Fi & Ethernet Interface * * *...

  • Page 73: Resetting The Interface Settings

    Chapter 3 Advanced Usage Resetting the Interface Settings Follow the steps below to restore the network settings to the factory default. You can return the interface settings to their defaults from the Interface Setup mode. See "Interface Setup Mode" on page 67 for details on the Interface Setup mode.

  • Page 74: Application Development Information

    • Epson TM/BA Series Thermal Printer Driver ePOS-Print XML ePOS-Print XML is the Epson original control command system for POS printers defined in XML. With ePOS- Print XML commands, you can print in environments where http communication is available and from OS applications.

  • Page 75: Controlling The Cash Drawer

    Register a cash drawer using the SetupPOS Utility, and control using the OpenDrawer method or the DirectIO function. For details, see the "EPSON OPOS ADK for .NET MANUAL Application Development Guide Cash Drawer (EPSON Standard)" and the "UnifiedPOS Specification". Epson ePOS SDK The output command for the drawer kick pulse and the status transmission command are provided in each SDK library.

  • Page 76: Controlling The Optional External Buzzer

    (TM Series)". OPOS for .NET Register a POS printer using the SetupPOS Utility and control using the DirectIO function. For details, see the "EPSON OPOS ADK for .NET MANUAL Application Development Guide POSPrinter (TM-m30II)". Epson ePOS SDK The command for the buzzer function is provided in each SDK library. For details, see the user's manuals pro- vided with each SDK.

  • Page 77: Software

    Epson TM Print Assistant A native application that relays print data between an application and the TM printer. Epson TM Print Assistant allows you to develop a system that enables printing from a for Android Web application or a URL-scheme capable application such as FileMaker, on a smart device connected to the TM printer.

  • Page 78: Drivers

    In addition to ordinary Windows printer driver functions, this driver has controls Windows Printer Driver (APD) specific to POS. The Status API (Epson original DLL) that monitors printer status and sends ESC/POS commands is also attached to this driver. EPSON TM Virtual...

  • Page 79: Utilities

    TM printers for the first time, or when configuring multiple TM printers at the same time. Monitoring Tool Use to check a list of status for the Epson printers connected to the network. Windows You can also update certificates for multiple printers used for WPA-Enterprise in a batch.

  • Page 80: Download

    Chapter 4 Application Development Information Download You can obtain software and manuals from one of the following URLs. For customers in North America, go to the following web site: U www.epson.com/support/ For customers in other countries, go to the following web site: U www.epson-biz.com/...

  • Page 81: Application Development And Distribution For Ios

    Application Development and Distribution for iOS If your application uses to communicate with the printer, Epson must submit the application to Apple before you submit it to the App Store. Please apply for each application you want to submit to the App Store from the URL below.

  • Page 82: Handling

    Chapter 5 Handling Handling This chapter describes basic handling of the printer. Installing Roll Paper Follow the steps below to install the roll paper. Make sure you use a specified roll paper type. For the top eject position Use the cover open lever to open the roll paper cover. Remove the used roll paper core if any, and insert the roll paper.
  • Page 83 Chapter 5 Handling Load the roll paper in the correct direction. • Before installing the roll paper, take up any slack in the roll paper by pulling its leading edge. If you install a slack roll paper, a paper jam or print quality problems may occur. •...

  • Page 84: For The Front Eject Position

    Chapter 5 Handling Pull out some paper, and close the roll paper cover. When the printer power is on, the roll paper is automatically cut. For the front eject position Use the cover open lever to open the roll paper cover. Remove the used roll paper core if any, and insert the roll paper.
  • Page 85 Chapter 5 Handling Load the roll paper in the correct direction. • Before installing the roll paper, take up any slack in the roll paper by pulling its leading edge. If you install a slack roll paper, a paper jam or print quality problems may occur. •...

  • Page 86: Removing Jammed Paper

    Chapter 5 Handling Removing Jammed Paper Do not touch the thermal head and its surroundings. After printing, the thermal head and its surroundings can be very hot. CAUTION When a paper jam occurs, never pull out the paper forcibly. Follow the steps below if the roll paper is jammed. Turn off the printer Open the roll paper cover.

  • Page 87: Roll Paper Cover Does Not Open

    Chapter 5 Handling Roll Paper Cover does not Open When the roll paper cover does not open using the lever, restart the printer.

  • Page 88: Cleaning The Printer

    Chapter 5 Handling Cleaning the Printer Cleaning the Printer Case Be sure to turn off the printer, and wipe the dirt off the printer case with a dry cloth or a damp cloth. Be sure to unplug the AC cable while cleaning. Never clean the product with alcohol, benzine, thinner, or other such solvents.

  • Page 89: Preparing For Transport

    Chapter 5 Handling Preparing for Transport Follow the steps below to transport the printer. Turn off the printer. Confirm that the Power LED is off. Disconnect the AC cable from the socket. Remove the roll paper. Pack the printer upright.

  • Page 90: Removing/Attaching The Rear And Bottom Covers

    Chapter 5 Handling Removing/Attaching the Rear and Bottom Covers Removing the Covers Follow the steps below to remove the covers. For the top eject position Use your finger to remove the rear cover as shown in the illustration. Use your finger to remove the bottom cover as shown in the illustration.
  • Page 91 Chapter 5 Handling For the front eject position Use your finger to remove the rear cover as shown in the illustration. Use your finger to remove the bottom cover as shown in the illustration.

  • Page 92: Attaching The Covers

    Chapter 5 Handling Attaching the Covers Follow the steps below to attach the covers. For the top eject position Align the catches and attach the bottom cover to the printer. Hook the catches into the bottom cover and attach the rear cover to the printer.
  • Page 93 Chapter 5 Handling For the front eject position Align the catches and attach the rear cover to the printer. Hook the catches into the rear cover and attach the bottom cover to the printer.

  • Page 94: Appendix

    Appendix Appendix Product Specifications Printing method Thermal line printing Printing direction Two directional with friction feed Paper feed speed 200 mm/s {5.9"/s} (continuous paper feeding with the Feed button) Cutting method Partial cut (cutting with one point in center left uncut) Interface Standard model Ethernet [10BASE-T/100BASE-TX]...
  • Page 95 Appendix MCBF 65 million lines Temperature/Humidity Operating: 5 to 45°C {41 to 113°F}, 10 to 90% RH Storage: -20 to 60°C {-4 to 140°F}, 10 to 90% RH Overall dimensions (W × D × H) Top eject position: 127 X 127 X 135 mm (5.0 × 5.0 × 5.3") Front eject position: 127 X 133 X 129 mm (5.0 ×...

  • Page 96: Printing Specifications

    Appendix Printing Specifications Paper width Paper width 58 mm 80 mm Printing method Thermal line printing Dot density 203 × 203 dpi Printing 48/35 characters mode 52.5 ± 0.2 mm {2.07 ± 72.0 ± 0.2 mm {2.83 ± width 0.01"}, 420 dots 0.01"}, 576 dots 42/32 characters mode 52.5 ±...

  • Page 97: Character Specifications

    Appendix Character Specifications Number of characters Character set 95 alphanumeric characters 128 extended graphics characters x 43 pages (includes user-defined pages) 18 international character sets Japanese 6,879 characters of JIS X0208-1990, 845 special characters 11,233 characters of JIS X0213:2004, One special character Simplified Chinese 28,553 characters of GB18030-2000 Traditional Chinese...
  • Page 98 Appendix Character size Font A 1.25 × 3.00 mm/1.25 × 6.00 mm/ 2.50 × 3.00 mm/2.50 × 6.00 mm Standard/Double height/ Double width/Double height and width Font B 1.13 × 3.00 mm/1.13 × 6.00 mm/ 2.26 × 3.00 mm/2.26 × 6.00 mm Font C 0.88 ×...

  • Page 99: Paper Specifications

    Appendix Paper Specifications Paper width 58 mm Paper width 80 mm Paper types Specified thermal paper Form Roll paper Size Roll paper diameter 83 mm {3.27"} maximum Roll paper core Outside: 18 mm {0.71"} Roll width when taken up 58 + 0.5/-1.0 mm {2.28 + 0.02/-0.04"} 80 + 0.5/-1.0 mm Paper width 57.5 ±...

  • Page 100: Printable Area

    Appendix Printable Area For paper width 80 mm The maximum printable area of paper with a width of 79.5 ± 0.5 mm {3.13 ± 0.02"} is 72 ± 0.2 mm (576 dots), and the approximate space is 3.75 mm on both sides. 79.5 ±...

  • Page 101: Printing And Cutting Positions

    Appendix Printing and Cutting Positions Manualcutter position Approx. 20.0 mm {0.79"} Approx. 9.5 mm {0.37"} Autocutter position Center of the print dotline Paper feed direction • The values above may vary slightly as a result of paper slack or variations in the paper. Take this into account when setting the cutting position of the autocutter.

  • Page 102: Environmental Conditions

    Acoustic noise (operating) Approximately 55 dB (bystander position) Note: The values above are measured in the Epson evaluation condition. Acoustic noise differs depending on the paper used, printing contents, and the setting values, such as print speed or print density.

  • Page 103: External Dimensions

    Appendix External Dimensions Top eject position [Unit: mm]...
  • Page 104 Appendix Front eject position [Unit: mm]...

  • Page 105: Specifications Of Interface And Connector

    USB vendor-defined class USB printer class Vendor ID 04B8h 04B8h Product ID 0202h 0E2Ah String Descriptor Manufacturer EPSON EPSON Product TM-m30II TM-m30II Serial number Charac ter string based on the Charac ter string based on the product serial number product serial number...

  • Page 106: Network Interface

    Appendix Network Interface For both Ethernet interface and Wi-Fi interface Support protocols Protocols Usage IP, ARP, ICMP, UDP, TCP Basic communication protocols LP, LPR, TCP Socket Port Printing protocols HTTP/HTTPS Used in ePOS-Print and EpsonNet Config (Web version) SNMP, ENPC Used in setting and monitoring DHCP, APIPA Used in automatic setting for the IP address and so on...
  • Page 107 Appendix Socket communication • Port type TCP communication port for direct printing • Port number 9100 • Port communication direction bidirectional • Max. simultaneous connections • Number of connections for which printing is available 1 (occupied until the connection is released.) •...
  • Page 108 Appendix Parameter Setting value Communication standard 802.11b/g/n Network mode Infrastructure mode SSID EPSON_Printer Encryption type WPA2-Personal Passphrase EpsonNet IP Address Automatically acquired by DHCP ∗ You can connect to a WPA2-PSK (AES) access point using the settings above. Settings in SimpleAP mode (Factory default settings) Parameter Setting value SSID...

  • Page 109: Bluetooth Interface

    Appendix Bluetooth Interface Countries where can be used are limited. Since notes are provided for each country, check the sheet supplied with the product. Specification • 3.0 (EDR supported) • Power Class 2 • Built-in antenna • Pass key setting is possible •...
  • Page 110 (When the auto reconnect feature is enabled, it may take some time to connect.) Method 2: After disconnecting from the connected iOS device using applications with the TM Utility or Epson ePOS SDK disconnection feature, make settings on the device you want to connect.
  • Page 111 Appendix Notes on use Time required until printing starts If the host computer and the printer are not connected on a continuous basis but rather connected every time the printer starts printing, some time may be needed for the printer to actually start printing after the host computer commands printing.

  • Page 112: Nfc Tag

    Solution Do not send data to the printer if the printer is not ready to print. For developers using the SDK from Epson, see the User's Manual - Chapter 3 Programming Guide - "Printing After Checking the Printer Status". Since...

  • Page 113: Character Code Tables

    Appendix Character Code Tables Refer to the following URL regarding the character code table. U www.epson-biz.com/pos/reference/charcode/...

  • Page 114: Compatibility With Usb Type-A

    (f ) Optional extension cable OT-UL30 OT-UH30* Self powered USB hub *: OT-UH30 is a USB hub unit that allows printers to access the Epson Fiscal TSE for Germany. (Epson Fiscal TSE for Germany is in compliance with Technical Guideline TR-03153.)
  • Page 115 • Barcode scanners with USB-HID interface or with CDC-ACM interface can be used. • To use a barcode scanner, set the scanner suffix (delimiter) to CR (carriage return code). Data cannot be obtained using any other settings. • Epson ePOS SDK version 2.9.0 or later supports barcode scanner control.

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