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Supermicro SuperServer 240P-TNRT User Manual

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SuperServer
®
240P-TNRT
USER'S MANUAL
Revision 1.0

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Summary of Contents for Supermicro SuperServer 240P-TNRT

  • Page 1 SuperServer ® 240P-TNRT USER’S MANUAL Revision 1.0...
  • Page 2 State of California, USA. The State of California, County of Santa Clara shall be the exclusive venue for the resolution of any such disputes. Supermicro's total liability for all claims will not exceed the price paid for the hardware product.
  • Page 3 If you have any questions, please contact our support team at: support@supermicro.com This manual may be periodically updated without notice. Please check the Supermicro website for possible updates to the manual revision level. Secure Data Deletion A secure data deletion tool designed to fully erase all data from storage devices can be found on our website: https://www.supermicro.com/about/policies/disclaimer.cfm?url=/wdl/utility/...

  • Page 4: Table Of Contents

    SuperServer 240P-TNRT User's Manual Contents Contacting Supermicro ......................8 Chapter 1 Introduction 1.1 Overview ..........................9 1.2 System Features ........................10 Front View .........................10 Drive Carrier Indicators ....................10 Control Panel .........................11 Rear View ..........................12 1.3 System Architecture ......................14 Main Components ......................14 System Block Diagram ......................15 1.4 Motherboard Layout ......................16...
  • Page 5 Preface Chapter 3 Maintenance and Component Installation 3.1 Powering Down the System ....................26 3.2 Accessing the System ......................27 Removing the Top Cover ....................27 3.3 Static-Sensitive Devices .....................28 Precautions ........................28 3.4 Processor and Heatsink Installation ...................29 The Processor Carrier Assembly ..................30 The Processor Heatsink Module (PHM) ................32 Preparing the CPU Socket for Installation ................33 Installing the PHM into the CPU Socket ................34...
  • Page 6 SuperServer 240P-TNRT User's Manual 3.9 Expansion Cards ........................52 Installing Expansion Cards ....................52 3.10 Power Supply ........................53 3.11 Cable Routing Diagram ......................54 3.12 BMC ..........................55 Chapter 4 Motherboard Connections 4.1 Power Connections ......................56 4.2 Headers and Connectors ....................57 Control Panel .........................59 4.3 Input/Output Ports ......................62...
  • Page 7 7.9 Reporting an Issue ......................96 Technical Support Procedures ..................96 Returning Merchandise for Service ...................96 Vendor Support Filing System ..................97 7.10 Feedback ...........................97 7.11 Contacting Supermicro .......................98 Appendix A Standardized Warning Statements for AC Systems Appendix B System Specifications Appendix C BSMI Chinese Safety Warnings...

  • Page 8: Contacting Supermicro

    SuperServer 240P-TNRT User's Manual Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 9: Chapter 1 Introduction

    2U 3.5 x 17.3 x 31.6in. / 89 x 439.5 x 803mm (HxWxD) Notes: A Quick Reference Guide can be found on the product page of the Supermicro website. The following safety models associated with the 240P-TNRT have been certified as compliant...

  • Page 10: System Features

    Chapter 1: Introduction 1.2 System Features The following views of the system display the main features. Refer to Appendix B for additional specifications. Front View Control Panel Figure 1-1. Front View Logical Storage Drive Numbers Item Description 0-23 24 hot-swap 2.5" NVMe Gen4/SAS3/SATA3 drive bays (hybrid) Drive Carrier Indicators Each drive carrier has two LED indicators: an activity indicator and a status indicator.

  • Page 11: Control Panel

    Chapter 1: Introduction Control Panel Power UID Button/LED BMC Reset Power LED NIC (LAN1) LED NIC (LAN2) LED Information LED Power Fail LED Figure 1-2. Control Panel Control Panel Features Feature Description The main power switch applies or removes primary power from the power supply to the server Power button but maintains standby power.

  • Page 12: Rear View

    Chapter 1: Introduction Rear View BMC LAN Port 10G SFP+ Ports VGA Port COM Port 10GBaseT LAN Power Supply Power Supply Ports USB Ports Figure 1-3. System: Rear View Expansion Slot Locations Item Description Associated Riser Card PCIe 3.0 x16 signal in x16 slot (FHHL) RSC-D2-668G4 PCIe 3.0 x8 signal in x16 slot (FHFL) RSC-D2-668G4...
  • Page 13 Chapter 1: Introduction System Features: Rear Feature Description Power Supplies Two (redundant) power supply modules, PWS1 on the left, PWS2 on the right LAN Ports Two 10GBaseT and two 10G SFP+ LAN ports (see Section 1.1 for details) Two USB 3.0 ports BMC LAN Port Dedicated BMC LAN port COM Port...

  • Page 14: System Architecture

    Chapter 1: Introduction 1.3 System Architecture This section covers the locations of the system electrical components, a system block diagram, and a motherboard layout with the connectors and jumpers called out. Main Components Power Supply Modules 3 r d G e n e r a t i o n Intel Xeon Scalable Processor 48 DIMM Slots...

  • Page 15: System Block Diagram

    Chapter 1: Introduction System Block Diagram The block diagram below shows the connections and relationships between the subsystems and major components of the overall system. JTPM1 TPM Header BIOS JUSB1 JUSBRJ45 inside REAR BMC FW SSATA x2 Dedicated LAN CPLD SATA0 SYS.SPI PE[5]...

  • Page 16: Motherboard Layout

    Chapter 1: Introduction 1.4 Motherboard Layout Below is a layout of the X12QCH+-P motherboard with jumper, connector and LED locations shown. See the table on the following page for descriptions. For detailed descriptions, pinout information and jumper settings, refer to Chapter 4 or the Motherboard Manual.

  • Page 17: Quick Reference Table

    Chapter 1: Introduction Quick Reference Table Jumper Description Default Setting Power-Failure Throttling Enable Pins 1-2 (Normal) Select Switch for FP1_Reset Button or UID Button Closed (UID) JBT1 Clear CMOS Open (Normal) JPME2 Manufacturing Mode (ME) Select Pins 1-2 (Normal) JPTG1 10G LAN Enable/Disable Pins 1-2 (Enabled) JWD1...
  • Page 18 Chapter 1: Introduction P3-PCIE1A/1B/2A/2B/3A/3B PCIe 3.0 x8 slots supported by CPU3 (J19/J18/J21/J20/J17/J16) P4-PCIE1A/1B/2A/2B/3A/3B PCIe 3.0 x8 slots supported by CPU4 (J12/J13/J10/J11/J14/J15) PDB_I2C1/PDB_I2C2 (PSU1/ PDB (Power Delivery Board) I C1 (PSU1)/PDB I C2 (PSU2) PSU2) PCIE M.2 PCIe 3.0 x4 M.2 slot (with 2280 and 22110 support) (I-)SATA 0-3, (I-)SATA 4-7 Intel®...

  • Page 19: Chapter 2 Server Installation

    Chapter 2: Server Installation Chapter 2 Server Installation 2.1 Overview This chapter provides advice and instructions for mounting your system in a server rack. If your system is not already fully integrated with processors, system memory etc., refer to Chapter 3 for details on installing those specific components.

  • Page 20: Rack Precautions

    Chapter 2: Server Installation • This product is not suitable for use with visual display workplace devices according to §2 of the German Ordinance for Work with Visual Display Units. Rack Precautions • Ensure that the leveling jacks on the bottom of the rack are extended to the floor so that the full weight of the rack rests on them.

  • Page 21: Airflow

    Chapter 2: Server Installation Airflow Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not compromised. Mechanical Loading Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

  • Page 22: Installing The Rails

    Chapter 2: Server Installation 2.4 Installing the Rails There are a variety of rack units on the market, which may require a slightly different assembly procedure. This rail set fits a rack between 25.6" and 33" deep. The following is a basic guideline for installing the system into a rack with the rack mounting hardware provided.

  • Page 23: Installing The Outer Rails Onto The Rack

    Chapter 2: Server Installation Installing the Outer Rails onto the Rack nstalling the Outer Rails 1. Press upward on the locking tab at the rear end of the middle rail. 2. Push the middle rail back into the outer rail. 3.

  • Page 24: Installing The Chassis Into A Rack

    Chapter 2: Server Installation 2.5 Installing the Chassis into a Rack Once rails are attached to the chassis and the rack, you can install the server. Installing the Chassis into a Rack 1. Extend the outer rails as illustrated above. 2.

  • Page 25: Removing The Chassis From The Rack

    Chapter 2: Server Installation Removing the Chassis from the Rack Caution! It is dangerous for a single person to off-load the heavy chassis from the rack without assistance. Be sure to have sufficient assistance supporting the chassis when removing it from the rack.

  • Page 26: Chapter 3 Maintenance And Component Installation

    Chapter 3: Maintenance and Component Installation Chapter 3 Maintenance and Component Installation This chapter provides instructions on installing and replacing main system components. To prevent compatibility issues, only use components that match the specifications and/or part numbers given. Installation or replacement of most components require that power first be removed from the system.

  • Page 27: Accessing The System

    Chapter 3: Maintenance and Component Installation 3.2 Accessing the System The CSE-218HTS chassis features a removable top cover, which allows easy access to the inside of the chassis. Removing the Top Cover 1. Press the two release buttons and slide the cover toward the rear. 2.

  • Page 28: Static-Sensitive Devices

    Chapter 3: Maintenance and Component Installation 3.3 Static-Sensitive Devices Electrostatic Discharge (ESD) can damage electronic com ponents. To avoid damaging your motherboard, it is important to handle it very carefully. The following measures are generally sufficient to protect the system PCBs from ESD. Precautions •...

  • Page 29: Processor And Heatsink Installation

    Thermal grease is pre-applied on new heatsinks. No additional thermal grease is needed. • Refer to the Supermicro website for updates on processor and memory support. • All graphics in this manual are for illustration only. Your components may look different.

  • Page 30: The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation The Processor Carrier Assembly The processor carrier assembly is comprised of the processor and the processor carrier. To create the processor carrier assembly, please follow the steps below: Note: Before installation, be sure to review the Static-Sensitive Devices section earlier in this chapter.
  • Page 31 Chapter 3: Maintenance and Component Installation 3. Locate the lever on the carrier and press it down as shown below. Lever 4. Using pin 1 as a guide, carefully align the CPU keys on the processor (A & B) with those on the carrier (a &...

  • Page 32: The Processor Heatsink Module (Phm)

    Chapter 3: Maintenance and Component Installation The Processor Heatsink Module (PHM) After creating the processor carrier assembly, follow the instructions below to mount the heatsink onto the carrier assembly to form the processor heatsink module (PHM). Note: If this is a new heatsink, the thermal grease has been pre-applied. Otherwise, apply the proper amount of thermal grease to the underside of the heatsink.

  • Page 33: Preparing The Cpu Socket For Installation

    Chapter 3: Maintenance and Component Installation Preparing the CPU Socket for Installation The CPU socket comes with a plastic protective cover, which needs to be removed before installing the Processor Heatsink Module (PHM). Do this by gently squeezing the grip tabs then pulling the cover off.

  • Page 34: Installing The Phm Into The Cpu Socket

    Chapter 3: Maintenance and Component Installation Installing the PHM into the CPU Socket After assembling the Processor Heatsink Module (PHM), you are ready to install it into the CPU socket. 1. Locate four threaded fasteners (a, b, c, d) on the CPU socket. CPU Socket Threaded Fastener (a, b, c, d: Threaded Fasteners)
  • Page 35 Chapter 3: Maintenance and Component Installation 4. Align peek nut "A" (next to the triangular pin 1 on the heatsink) with threaded fastener "a" on the CPU socket. Then align peek nuts "B", "C", "D" on the heatsink with threaded fasteners "b", "c", "d"...

  • Page 36: Removing The Phm From The Cpu Socket

    Chapter 3: Maintenance and Component Installation Removing the PHM from the CPU Socket Before removing the PHM from the motherboard, first shut down the system and unplug the AC power cord from all power supplies. 1. Use a t30-bit screwdriver to loosen the four peek nuts on the heatsink in the sequence of A, B, C, and D.

  • Page 37: Removing The Processor Carrier Assembly From The Phm

    Chapter 3: Maintenance and Component Installation Removing the Processor Carrier Assembly from the PHM To remove the processor carrier assembly from the PHM, please follow the steps below: 1. Detach the four plastic clips (marked a, b, c, d) on the processor carrier assembly from the four corners of the heatsink (marked A, B, C, D) as shown below.

  • Page 38: Removing The Processor From The Processor Carrier Assembly

    Chapter 3: Maintenance and Component Installation Removing the Processor from the Processor Carrier Assembly Once you have removed the processor carrier assembly from the PHM, you are ready to remove the processor from the processor carrier by following the steps below. 1.

  • Page 39: Memory

    LRDIMM or 18TB Intel® Optane™ DDR4-2666:DCPMM, RDIMM/LRDIMM//DCPMM. For validated memory, use our Product Resources page. Check the Supermicro website for possible updates to memory support. Memory Installation Sequence Memory for this motherboard is populated using the "Fill First" method. The DIMM slots with blue release tabs are considered the first DIMM of their channel and those with white release tabs are the second of the channel.

  • Page 40: Ddr4 Memory Population Table

    Chapter 3: Maintenance and Component Installation DDR4 Memory Population Table Note: Unbalanced memory configurations decrease memory performance and is not recommended on Supermicro motherboards. Memory Population Sequence for Half Memory Configuration Memory Population Sequence: Half Memory Configuration (4 CPUs & 24 DIMMs Installed) 4 CPUs &...
  • Page 41 Chapter 3: Maintenance and Component Installation Memory Population Sequence: Half Memory Configuration (4 CPUs & 16 DIMMs Installed) 4 CPUs & 16 DIMMs Memory Population Sequence (4 DIMMs per CPU) CPU1: CPU1 + 4 DIMMs P1-DIMMB1/P1-DIMMA1/P1-DIMMD1/P1-DIMME1 CPU2: CPU2 + 4 DIMMs P2-DIMMB1/P2-DIMMA1/P2-DIMMD1/P2-DIMME1 CPU3: CPU3 + 4 DIMMs...

  • Page 42: Dimm Installation

    Chapter 3: Maintenance and Component Installation DIMM Installation 1. Insert the desired number of DIMMs into the slots based on the recommended DIMM population tables shown above. 2. Push the release tabs on both ends of the DIMM slot outwards to unlock it. 3.

  • Page 43: Motherboard Battery

    Chapter 3: Maintenance and Component Installation 3.6 Motherboard Battery The motherboard uses non-volatile memory to retain system information when system power is removed. This memory is powered by a lithium battery residing on the motherboard. Replacing the Battery Begin by removing power from the system.

  • Page 44: Storage Drives

    The drives are mounted in toolless drive carriers that simplify their removal from the chassis. These carriers also help promote proper airflow. Note: Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers. For information on recommended HDDs, visit the Supermicro website product pages at https://www.supermicro.com/products/nfo/Ultra.cfm.
  • Page 45 5. Push the handle in until it clicks into its locked position. Note: Your operating system must have RAID support to enable the hot-plug capability of the hard drives. Note: Enterprise level hard disk drives are recommended for use in Supermicro chassis and servers. Carrier handle...

  • Page 46: Hot-Swap For Nvme Drives

    Chapter 3: Maintenance and Component Installation Hot-Swap for NVMe Drives Supermicro servers support NVMe surprise hot-swap. For even better data security, NVMe orderly hot-swap is recommended. NVMe drives can be ejected and replaced remotely using BMC. Note: If you are using VROC, see the VROC appendix in this manual instead.

  • Page 47: Installing M.2 Solid State Drives

    Chapter 3: Maintenance and Component Installation Installing M.2 Solid State Drives The X12QCH+-P supports M.2 SSDs with a PCIe 3.0 M.2 slot (PCIE M.2) and two M.2-HC S-SATA slots (JMD1/JMD2), which support PCIe 3.0 x4 NVMe/SATA SSDs. These M.2 slots support 2280 and 22110 form factors via SlimSAS x8 cables.

  • Page 48: System Cooling

    Chapter 3: Maintenance and Component Installation 3.8 System Cooling Fans Four 8-cm heavy duty fans provide the cooling for the system. Fans are hot-swap and can be replaced without powering down the system. The electrical connections are automatically made when a fan is inserted into its slot. Make sure the chassis cover is only off for a short time and makes a good seal when replaced for the cooling air to circulate properly through the system.

  • Page 49: Air Shrouds

    Chapter 3: Maintenance and Component Installation Air Shrouds Air shrouds concentrate airflow to maximize fan efficiency. The 240P-TNRT includes three different sets of air shrouds. Caution: DO NOT perform this service with the system mounted inside the rack. Air Shroud for Memory (CPU1/2) Four 2U air shrouds cool the DIMM slots controlled by CPUs 1 and 2 (see figure below).
  • Page 50 Chapter 3: Maintenance and Component Installation Air Shroud for Memory (CPU3/4) Four 1U air shrouds cool the DIMM slots controlled by CPUs 3 and 4 (see figure below). Caution: DO NOT perform this service with the system mounted inside the rack. 1.
  • Page 51 Chapter 3: Maintenance and Component Installation Air Shroud for Power One additional air shroud is used to cool the power supply connection area in the system (see figure below). Caution: DO NOT perform this service with the system mounted inside the rack. 1.

  • Page 52: Expansion Cards

    Chapter 3: Maintenance and Component Installation 3.9 Expansion Cards The 240P-TNRT includes two riser cards to support the use of expansion (add-on) cards. Caution: DO NOT perform this service with the system mounted inside the rack. Installing Expansion Cards 1. Power down the system as described in Section 3.1. 2.

  • Page 53: Power Supply

    Failed power supply modules can be replaced without powering-down the system. Replacement modules can be ordered directly from Supermicro. An amber light on the power supply is illuminated when the power is switched off. A green light indicates that the power supply is operating.

  • Page 54: Cable Routing Diagram

    Chapter 3: Maintenance and Component Installation 3.11 Cable Routing Diagram Refer to the diagram below for a representation of how the main cables are routed throughout the system. When disconnecting cables to add or replace components, refer to this diagram when adding or replacing components so you can reroute them in the same manner.

  • Page 55: Bmc

    Chapter 3: Maintenance and Component Installation 3.12 BMC The BMC can be reset using the button on the front control panel or on the chassis rear. • Reset—Press and hold the button. After six seconds, the LED blinks at 2 Hz. The BMC resets and the reset duration is ~250 ms.

  • Page 56: Chapter 4 Motherboard Connections

    Chapter 4: Motherboard Connections Chapter 4 Motherboard Connections This section describes the connections on the motherboard and provides pinout definitions. Note that depending on how the system is configured, not all connections are required. The LEDs on the motherboard are also described here. A motherboard layout indicating component locations may be found in Chapter 1.

  • Page 57: Headers And Connectors

    The JTPM1 header is used to connect a Trusted Platform Module (TPM)/Port 80, which is available from Supermicro (optional). A TPM/Port 80 connector is a security device that supports encryption and authentication in hard drives. It allows the motherboard to deny access if the TPM associated with the hard drive is not installed in the system.
  • Page 58 Chapter 4: Motherboard Connections Standby Power The Standby Power header is located at JSTBY1 on the motherboard. You must have a card with a Standby Power connector and a cable to use this feature. Refer to the table below for pin definitions. Standby Power Pin Definitions Pin#...

  • Page 59: Control Panel

    Chapter 4: Motherboard Connections Control Panel JF1 contains header pins for various control panel connections. See the figure below for the pin locations and definitions of the control panel buttons and LED indicators. All JF1 wires have been bundled into a single cable to simplify this connection. Make sure the red wire plugs into pin 1 as marked on the motherboard.
  • Page 60 Chapter 4: Motherboard Connections Reset Button The Reset Button connection is located on pins 3 and 4 of JF1. Momentarily contacting both pins will reset the system. Refer to the table below for pin definitions. Reset Button Pin Definitions (JF1) Pin# Definition Reset...
  • Page 61 Chapter 4: Motherboard Connections NIC1/NIC2 (LAN1/LAN2) The NIC (Network Interface Controller) LED connection for LAN port 1 is located on pins 11 and 12 of JF1, and LAN port 2 is on pins 9 and 10. These LAN ports support 10G LAN Ethernet connections.

  • Page 62: Input/Output Ports

    Chapter 4: Motherboard Connections 4.3 Input/Output Ports Rear I/O Ports See the figure below for the locations and descriptions of the I/O ports on the rear of the motherboard. Rear I/O Ports Description Description Description UID Switch/LED (on the motherboard) BMC_LAN (10G) LAN3 COM1...
  • Page 63 Chapter 4: Motherboard Connections Universal Serial Bus (USB) Ports and Headers Two USB 3.0 ports (USB0/1) are located on the rear I/O panel, and an internal Type A USB 3.0 header (USB2) is located on the motherboard to provide front access. Rear I/O Panel USB 0/1 (3.0) Type A USB 2 (3.0) Pin Definitions...

  • Page 64: Jumpers

    Chapter 4: Motherboard Connections 4.4 Jumpers Explanation of Jumpers To modify the operation of the motherboard, jumpers are used to choose between optional settings. Jumpers create shorts between two pins to change the function associated with it. Pin 1 is identified with a square solder pad on the printed circuit board. See the motherboard layout page for jumper locations.
  • Page 65 Chapter 4: Motherboard Connections Manufacturing Mode (ME Mode Select) Close pins 2-3 of jumper JPME2 to bypass SPI flash security and force the system to operate in manufacturing mode, which will allow the user to flash the system firmware from a host server for system setting modifications.
  • Page 66 Chapter 4: Motherboard Connections Power-Failure Throttling Enable J34 is a power-failure throttling jumper which will allow the user to enable the CPU throttling mode when a power failure occurs. The default setting is on pins 1 and 2 for normal operation. Power-Failure Throttling Jumper Settings Jumper Setting...

  • Page 67: Led Indicators

    Chapter 4: Motherboard Connections 4.5 LED Indicators 10G LAN1/LAN2 LEDs Two RJ45 Ethernet 10G LAN ports (LAN 1 and LAN 2) are located on the rear I/O panel of the motherboard. Each Ethernet LAN port has two LEDs. The green LED indicates activity, while the other Link LED may be green, amber, or off to indicate the speed of the connection.
  • Page 68 Chapter 4: Motherboard Connections Unit ID LED A rear UID LED indicator (LED1) is located next to the UID switch. This UID indicator provides easy identification of a system unit that may need service. UID LED LED Indicator LED Color Definition Blue: On Unit Identified...

  • Page 69: Storage Ports

    Chapter 4: Motherboard Connections 4.6 Storage Ports I-SATA 3.0 and S-SATA 3.0 Connectors The X12QCH+ has eight I-SATA 3.0 ports (I-SATA0-3, I-SATA4-7) and four S-SATA (S-SATA0-3) in addition to the M.2 HC-S-SATA 4/5 slots. These SATA ports are supported by the Intel® C621A chipset PCIe M.2 Slot &...

  • Page 70: Chapter 5 Software

    USB/SATA DVD drive, or a USB flash drive, or the BMC KVM console. 2. Retrieve the proper RST/RSTe driver. Go to the Supermicro web page for your motherboard and click on "Download the Latest Drivers and Utilities", select the proper driver, and copy it to a USB flash drive.
  • Page 71 Chapter 5: Software 4. During Windows Setup, continue to the dialog where you select the drives on which to install Windows. If the disk you want to use is not listed, click on “Load driver” link at the bottom left corner. Figure 5-2.

  • Page 72: Driver Installation

    The Supermicro website contains drivers and utilities for your system at https://www. supermicro.com/wdl/driver. Some of these must be installed, such as the chipset driver. After accessing the website, go into the CDR_Images (in the parent directory of the above link) and locate the ISO file for your motherboard. Download this file to to a USB flash drive or a DVD.

  • Page 73: Superdoctor ® 5

    5.3 SuperDoctor ® The Supermicro SuperDoctor 5 is a program that functions in a command-line or web-based interface for Windows and Linux operating systems. The program monitors such system health information as CPU temperature, system voltages, system power consumption, fan speed, and provides alerts via email or Simple Network Management Protocol (SNMP).

  • Page 74: Bmc

    There are several BIOS settings that are related to BMC. For general documentation and information on BMC, visit our website at: www.supermicro.com/en/solutions/management-software/bmc-resources BMC ADMIN User Password For security, each system is assigned a unique default BMC password for the ADMIN user.

  • Page 75: Chapter 6 Optional Components

    Chapter 6: Optional Components Chapter 6 Optional Components This chapter describes optional system components and installation procedures. 6.1 Optional Parts List Optional Parts List Description Part Number Quantity Tool-less black hot-swap 2.5" NVMe drive tray MCP-220-00167-0B 1-24 Black hot-swap 2.5" NVMe drive tray (orange tab, w/ key lock) MCP-220-00127-0B 1-24 Black Gen3 hot-swap 2.5"...

  • Page 76: Storage Control Cards

    Chapter 6: Optional Components 6.2 Storage Control Cards Storage Control Card Options Part Number Cable HDD Configuration AOC-S3008L-L8i x1 or AOC-S3108L-H8iR x1 or CBL-SAST-1295-100 (x2) 8 SAS3 HDDs AOC-S3108L-H8iR-16DD x1 AOC-S3008L-L8i x2 or AOC-S3108L-H8iR x2 or CBL-SAST-1295-100 (x4) 16 SAS3 HDDs AOC-S3108L-H8iR-16DD x2 AOC-S3008L-L8i x3 or AOC-S3108L-H8iR x3 or...

  • Page 77: Intel Virtual Raid On Cpu (Vroc)

    Chapter 6: Optional Components 6.4 Intel Virtual RAID on CPU (VROC) Intel Virtual RAID on CPU (Intel VROC) is an enterprise RAID solution for NVMe SSDs ® directly attached to Intel Xeon Scalable processors. Intel Volume Management Device (VMD) is an integrated controller inside the CPU PCI-E root complex. •...

  • Page 78: Additional Information

    Chapter 6: Optional Components Additional Information Additional information is available on the product page for the Supermicro add-on card and the linked manuals. www.supermicro.com/products/accessories/addon/AOC-VROCxxxMOD.cfm Hardware Key The Intel VROC hardware key is a license key that detects the Intel VROC SKU and activates the function accordingly.

  • Page 79: Enabling Nvme Raid

    Chapter 6: Optional Components Enabling NVMe RAID RAID for NVMe SSDs must be enabled through the UEFI BIOS. 1. Install the patch as described in the Restrictions and Requirements section on a previous page. 2. Reboot the server. 3. Press [DEL] key to enter BIOS. 4.
  • Page 80 Chapter 6: Optional Components Figure 6-2. BIOS VMD Setting Examples...
  • Page 81 Chapter 6: Optional Components 13. Select Strip Size (Default 64KB). 14. Select Create Volume. 15. If another RAID is needed, start again at step 6. 16. Press [F4] to save and reboot. Figure 6-3. Created Volume without Figure 6-4. Created Volume with enabling RAID spanned over VMD enabling RAID spanned over VMD Controller...

  • Page 82: Status Indications

    Chapter 6: Optional Components Status Indications An LED indicator on the drive carrier shows the RAID status of the drive. Drive Carrier Status LED Indicator Status State (red) Normal function Locating 4 Hz blink Fault Solid on Rebuilding 1 Hz Blink IBPI SFF 8489 Defined Status LED States Hot Swap Drives Intel VMD enables hot-plug and hot-unplug for NVMe SSDs, whether from Intel or other...

  • Page 83: Chapter 7 Troubleshooting And Support

    Chapter 7 Troubleshooting and Support 7.1 Information Resources Website A great deal of information is available on the Supermicro website, supermicro.com. Menu Icon Figure 7-1. Supermicro Website • Specifications for servers and other hardware are available by clicking the menu icon, then selecting the Products option.

  • Page 84: Baseboard Management Controller Interface

    Security Center for recent security notices Supermicro Phone and Addresses 7.2 Baseboard Management Controller Interface The system supports the Baseboard Management interface. BMC is used to provide remote access, monitoring and management. There are several BIOS settings that are related to BMC.

  • Page 85: Troubleshooting Procedures

    Chapter 7: Troubleshooting and Support 7.3 Troubleshooting Procedures Use the following procedures to troubleshoot your system. If you have followed all of the MAC CODE procedures below and still need assistance, refer to the Technical Support Procedures Returning Merchandise for Service section(s) in this chapter.

  • Page 86: No Video

    Chapter 7: Troubleshooting and Support No Video 1. If the power is on but you have no video, remove all the add-on cards and cables. 2. As you try to power up the system, note any beep codes. Refer to the next section for details on beep codes.
  • Page 87 2. Memory support: Make sure that the memory modules are supported by testing the modules using memtest86 or a similar utility. Note: Refer to the product page on our website at http://www.supermicro.com for memory and CPU support and updates. 3. HDD support: Make sure that all hard disk drives (HDDs) work properly. Replace the bad HDDs with good ones.

  • Page 88: Bios Error Beep (Post) Codes

    When BIOS performs the Power On Self Test, it writes checkpoint codes to I/O port 0080h. If the computer cannot complete the boot process, a diagnostic card can be attached to the computer to read I/O port 0080h (Supermicro p/n AOC-LPC80-20). For information on AMI updates, please refer to http://www.ami.com/products/.

  • Page 89: Crash Dump Using Bmc

    Chapter 7: Troubleshooting and Support 7.5 Crash Dump Using BMC In the event of a processor internal error (IERR) that crashes your system, you may want to provide information to support staff. You can download a crash dump of status information using BMC.

  • Page 90: Uefi Bios Recovery

    Warning: Do not upgrade the BIOS unless your system has a BIOS-related issue. Flashing the wrong BIOS can cause irreparable damage to the system. In no event shall Supermicro be liable for direct, indirect, special, incidental, or consequential damages arising from a BIOS update.
  • Page 91 USB device or a writable CD/DVD. Note 1: If you cannot locate the "Super.ROM" file in your drive disk, visit our website at www.supermicro.com to download the BIOS package. Extract the BIOS binary image into a USB flash device and rename it "Super.ROM" for the BIOS recovery use.
  • Page 92 Chapter 7: Troubleshooting and Support Note: At this point, you may decide if you want to start the BIOS recovery. If you decide to proceed with BIOS recovery, follow the procedures below. 4. When the screen as shown above displays, use the arrow keys to select the item "Proceed with flash update"...
  • Page 93 Chapter 7: Troubleshooting and Support 7. Press <Del> continuously during system boot to enter the BIOS Setup utility. From the top of the tool bar, select Boot to enter the submenu. From the submenu list, select Boot Option #1 as shown below. Then, set Boot Option #1 to [UEFI AP:UEFI: Built-in EFI Shell]. Press <F4>...
  • Page 94 Chapter 7: Troubleshooting and Support Note: Do not interrupt this process until the BIOS flashing is complete. 9. The screen above indicates that the BIOS update process is complete. When you see the screen above, unplug the AC power cable from the power supply, clear CMOS, and plug the AC power cable in the power supply again to power on the system.

  • Page 95: Cmos Clear

    Chapter 7: Troubleshooting and Support 7.7 CMOS Clear JBT1 is used to clear CMOS, which will also clear any passwords. Instead of pins, this jumper consists of contact pads to prevent accidentally clearing the contents of CMOS. To Clear CMOS 1.

  • Page 96: Where To Get Replacement Components

    7.8 Where to Get Replacement Components If you need replacement parts for your system, to ensure the highest level of professional service and technical support, purchase exclusively from our Supermicro Authorized Distributors/System Integrators/Resellers. A list can be found at: http://www.supermicro.com.

  • Page 97: Vendor Support Filing System

    For issues related to Red Hat Enterprise Linux, since it is a subscription based OS, contact your account representative. 7.10 Feedback Supermicro values your feedback as we strive to improve our customer experience in all facets of our business. Please email us at techwriterteam@supermicro.com to provide feedback on our manuals.

  • Page 98: Contacting Supermicro

    Chapter 7: Troubleshooting and Support 7.11 Contacting Supermicro Headquarters Address: Super Micro Computer, Inc. 980 Rock Ave. San Jose, CA 95131 U.S.A. Tel: +1 (408) 503-8000 Fax: +1 (408) 503-8008 Email: marketing@supermicro.com (General Information) support@supermicro.com (Technical Support) Website: www.supermicro.com Europe Address: Super Micro Computer B.V.

  • Page 99: Appendix A Standardized Warning Statements For Ac Systems

    Supermicro's Technical Support department for assistance. Only certified technicians should attempt to install or configure components. Read this appendix in its entirety before installing or configuring components in the Supermicro chassis. These warnings may also be found on our website at http://www.supermicro.com/about/...
  • Page 100 Appendix A: Warning Statements Warnung WICHTIGE SICHERHEITSHINWEISE Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.
  • Page 101 Appendix A: Warning Statements . ٌ ‫ا ك ً ف حالة و ٌ يك أى تتسبب ف اصابة جسذ ة ٌ هذا الزهز ع ٌ خطز !تحذ ز‬ ‫قبل أى تعول عىل أي هعذات،يك عىل علن بالوخاطز ال ا ٌجوة عي الذوائز‬ ٍ...
  • Page 102 Appendix A: Warning Statements Warnung Vor dem Anschließen des Systems an die Stromquelle die Installationsanweisungen lesen. ¡Advertencia! Lea las instrucciones de instalación antes de conectar el sistema a la red de alimentación. Attention Avant de brancher le système sur la source d'alimentation, consulter les directives d'installation. .‫יש...
  • Page 103 Appendix A: Warning Statements Warnung Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass der Nennwert der Schutzvorrichtung nicht mehr als: 250 V, 20 A beträgt. ¡Advertencia! Este equipo utiliza el sistema de protección contra cortocircuitos (o sobrecorrientes) del edificio.
  • Page 104 Appendix A: Warning Statements Power Disconnection Warning Warning! The system must be disconnected from all sources of power and the power cord removed from the power supply module(s) before accessing the chassis interior to install or remove system components. 電源切断の警告 システムコンポーネントの取り付けまたは取り外しのために、...
  • Page 105 Appendix A: Warning Statements ‫אזהרה מפני ניתוק חשמלי‬ ‫!אזהרה‬ ‫יש לנתק את המערכת מכל מקורות החשמל ויש להסיר את כבל החשמלי מהספק‬ ‫.לפני גישה לחלק הפנימי של המארז לצורך התקנת או הסרת רכיבים‬ ‫يجب فصم اننظاو من جميع مصادر انطاقت وإ ز انت سهك انكهرباء من وحدة امداد‬ ‫انطاقت...
  • Page 106 Appendix A: Warning Statements Attention Il est vivement recommandé de confier l'installation, le remplacement et la maintenance de ces équipements à des personnels qualifiés et expérimentés. !‫אזהרה‬ .‫צוות מוסמך בלבד רשאי להתקין, להחליף את הציוד או לתת שירות עבור הציוד‬ ‫واملدربيه...
  • Page 107 Appendix A: Warning Statements Warnung Diese Einheit ist zur Installation in Bereichen mit beschränktem Zutritt vorgesehen. Der Zutritt zu derartigen Bereichen ist nur mit einem Spezialwerkzeug, Schloss und Schlüssel oder einer sonstigen Sicherheitsvorkehrung möglich. ¡Advertencia! Esta unidad ha sido diseñada para instalación en áreas de acceso restringido. Sólo puede obtenerse acceso a una de estas áreas mediante la utilización de una herramienta especial, cerradura con llave u otro medio de seguridad.
  • Page 108 Appendix A: Warning Statements Battery Handling Warning! There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions 電池の取り扱い...
  • Page 109 Appendix A: Warning Statements ‫هناك خطر من انفجار يف حالة اسحبذال البطارية بطريقة غري صحيحة فعليل‬ ‫اسحبذال البطارية‬ ‫فقط بنفس النىع أو ما يعادلها مام أوصث به الرشمة املصنعة‬ ‫جخلص من البطاريات املسحعملة وفقا لحعليامت الرشمة الصانعة‬ 경고! 배터리가 올바르게 교체되지 않으면 폭발의 위험이 있습니다. 기존 배터리와 동일하거나 제 조사에서...
  • Page 110 Appendix A: Warning Statements ¡Advertencia! Puede que esta unidad tenga más de una conexión para fuentes de alimentación. Para cortar por completo el suministro de energía, deben desconectarse todas las conexiones. Attention Cette unité peut avoir plus d'une connexion d'alimentation. Pour supprimer toute tension et tout courant électrique de l'unité, toutes les connexions d'alimentation doivent être débranchées.
  • Page 111 Appendix A: Warning Statements Backplane Voltage Warning! Hazardous voltage or energy is present on the backplane when the system is operating. Use caution when servicing. バックプレーンの電圧 システムの稼働中は危険な電圧または電力が、 バックプレーン上にかかっています。 修理する際には注意く ださい。 警告 当系统正在进行时，背板上有很危险的电压或能量，进行维修时务必小心。 警告 當系統正在進行時，背板上有危險的電壓或能量，進行維修時務必小心。 Warnung Wenn das System in Betrieb ist, treten auf der Rückwandplatine gefährliche Spannungen oder Energien auf.
  • Page 112 Appendix A: Warning Statements ‫هناك خطز مه التيار الكهزبايئ أوالطاقة املىجىدة عىل اللىحة‬ ‫عندما يكىن النظام يعمل كه حذ ر ا عند خدمة هذا الجهاس‬ 경고! 시스템이 동작 중일 때 후면판 (Backplane)에는 위험한 전압이나 에너지가 발생 합니다. 서비스 작업 시 주의하십시오. Waarschuwing Een gevaarlijke spanning of energie is aanwezig op de backplane wanneer het systeem in gebruik is.
  • Page 113 Appendix A: Warning Statements ‫תיאום חוקי החשמל הארצי‬ !‫אזהרה‬ .‫התקנת הציוד חייבת להיות תואמת לחוקי החשמל המקומיים והארציים‬ ‫تركيب املعدات الكهربائية يجب أن ميتثل للقىاويه املحلية والىطىية املتعلقة‬ ‫بالكهرباء‬ 경고! 현 지역 및 국가의 전기 규정에 따라 장비를 설치해야 합니다. Waarschuwing Bij installatie van de apparatuur moet worden voldaan aan de lokale en nationale elektriciteitsvoorschriften.
  • Page 114 Appendix A: Warning Statements Attention La mise au rebut ou le recyclage de ce produit sont généralement soumis à des lois et/ou directives de respect de l'environnement. Renseignez-vous auprès de l'organisme compétent. ‫סילוק המוצר‬ !‫אזהרה‬ .‫סילוק סופי של מוצר זה חייב להיות בהתאם להנחיות וחוקי המדינה‬ ‫التخلص...
  • Page 115 Appendix A: Warning Statements Warnung Gefährlich Bewegende Teile. Von den bewegenden Lüfterblätter fern halten. Die Lüfter drehen sich u. U. noch, wenn die Lüfterbaugruppe aus dem Chassis genommen wird. Halten Sie Finger, Schraubendreher und andere Gegenstände von den Öffnungen des Lüftergehäuses entfernt.
  • Page 116 Verbindungskabeln, Stromkabeln und/oder Adapater, die Ihre örtlichen Sicherheitsstandards einhalten. Der Gebrauch von anderen Kabeln und Adapter können Fehlfunktionen oder Feuer verursachen. Die Richtlinien untersagen das Nutzen von UL oder CAS zertifizierten Kabeln (mit UL/CSA gekennzeichnet), an Geräten oder Produkten die nicht mit Supermicro gekennzeichnet sind.
  • Page 117 ‫.قيرح وأ لطع يف ببستي دق ىرخأ تالوحمو تالباك يأ مادختسا .ميلسلا سباقلاو لصوملا مجح‬ ‫ لبق نم ةدمتعملا تالباكلا مادختسا تادعملاو ةيئابرهكلا ةزهجألل ةمالسلا نوناق رظحي‬UL ‫ وأ‬CSA ‫( ةمالع لمحت يتلاو‬UL/CSA) ‫ لبق نم ةددحملاو ةينعملا تاجتنملا ريغ ىرخأ تادعم يأ عم‬Supermicro.
  • Page 118 사항을 준수하여 제공되거나 지정된 연결 혹은 구매 케이블, 전원 케이블 및 AC 어댑터를 사용하십시오. 다른 케이블이나 어댑터를 사용하면 오작동이나 화재가 발생할 수 있습니다. 전기 용품 안전법은 UL 또는 CSA 인증 케이블 (코드에 UL / CSA가 표시된 케이블)을 Supermicro 가 지정한 제품 이외의 전기 장치에 사용하는 것을 금지합니다. Stroomkabel en AC-Adapter...

  • Page 119: Appendix B System Specifications

    Appendix B: System Specifications Appendix B System Specifications Processors 3rd Generation Intel® Xeon® Scalable processorss in an LGA4189 socket; UPI up to 10.4GT/s; supports CPU TDP up to 205W Note: Refer to the motherboard specifications pages on our website for updates to supported processors. Chipset Intel®...
  • Page 120 Appendix B: System Specifications Power Supply Model: PWS-2K08A-1R, Titanium Level Power Supply (80 Plus) AC Input Voltages: 100-240 VAC auto-range Rated Input Current: 100-127Vac / 12-9A / 50-60Hz 200-220Vac / 10-9.8A / 50-60Hz 220-230Vac / 10-9.8A / 50-60Hz 230-240Vac / 10-9.8A / 50-60Hz 220-240Vac / 11-10A / 50-60Hz (UL only) Rated Input Frequency: 50-60 Hz Rated Output Power: 1000W: 100 –...
  • Page 121 Appendix B: System Specifications Regulatory Compliance FCC, ICES, CE, VCCI, RCM, UKCA, NRTL, CB Applied Directives, Standards EMC/EMI: 2014/30/EU (EMC Directive) FCC Part 15 Subpart B ICES-003 VCCI-CISPR 32 AS/NZS CISPR 32 EN/BS EN55032 EN/BS EN55035 EN/BS 61000-3-2 EN/BS 61000-3-3 EN/BS 61000-4-2 EN/BS 61000-4-3 EN/BS 61000-4-4...

  • Page 122: Appendix C Bsmi Chinese Safety Warnings

    Appendix C: Chinese Safety Warnings Appendix C BSMI Chinese Safety Warnings 限用物質含有情況標示聲明書 Declaration of the Presence Condition of the Restricted Substances Marking 設備名稱：伺服器/ Server Equipment name 218H-R20X12 型號（型式）： Type designation (Type) (系列型號: ): SYS-240P-TNRT , 218H-20, 218H-MP4 Restricted substances and its chemical symbols 限用物質及其化學符號...
  • Page 123 Appendix C: Chinese Safety Warnings 輸 輸 入 入 額 額 定 定 : 100-127V~, 60-50Hz, 12-9A 200-240V~, 60-50Hz, 10-9.8A *使用者不能任意拆除或替換內部配備 *報驗義務人之姓名或名稱：美超微電腦股份有限公司 *報驗義務人之地址：新北市中和區建一路 150 號 3 樓 警告使用者 : 此為甲類資訊技術設備，於居住環境中使用時，可能會造成射頻擾動，在此種情況下， 使用者會被要求採取某些適當的對策。...

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