ReSound NX961-DRW User Manual
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ReSound NX961-DRW User Manual

Receiver-in-ear hearing aids
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Summary of Contents for ReSound NX961-DRW

  • Page 1 ReSound Nexia User guide ReSound Receiver-In-Ear hearing aids resound.com...

  • Page 2: Hearing Aid Information

    Hearing aid information Left hearing aid Right hearing aid Serial number Serial number Model number Model number £ Zinc-Air 312 £ Zinc-Air 13 Battery type £ Tulip dome £ RIE earmold Dome/ earmold Closed dome Open dome Power dome £ Small £...

  • Page 3: Fda Warnings And Cautions (Us Only)

    FDA warnings and cautions (US only) WARNING: People younger than 18 should go to a doctor before using this People younger than 18 years old need specialized care, and using this without a medical evaluation may worsen impairment or disability. A hearing aid user who is younger than 18 should have a recent medical evaluation from a doctor, preferably an ear-nose-throat doctor (an ENT).
  • Page 4 Outputs over 132 dB SPL: You should exercise special care in selecting and fitting a hearing aid with a maximum output that exceeds 132 dB SPL because it may impair the remaining hearing of the hearing aid user. Sound pressure level in the ears of children: The developed sound pressure level in the ears of children can be substantially higher than in average adults.It is recommended to perform an RECD measurement in order to ensure the correct target for the fitted OSPL90.
  • Page 5 You might need medical help if a piece gets stuck in your ear If any part of your hearing aid, like the ear tip (dome), gets stuck in your ear, and you can’t easily remove it with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs because they can push the part further into your ear, injuring your eardrum or ear canal, possibly seriously.
  • Page 6 Hearing loss in people younger than 18 • People younger than 18 should see a doctor first, preferably an ear-nose-throat doctor (an ENT), because they may have different needs than adults. • The doctor will identify and treat medical conditions as appropriate. •...

  • Page 7: Table Of Contents

    Table of Contents Hearing aid information FDA warnings and cautions (US only) Introduction Getting to know your hearing aid Preparing your hearing aids for use Placing your hearing aids in your ears Removing your hearing aids from your ears Using your hearing aids Advanced options Cleaning and caring for your hearing aids Wireless accessories...

  • Page 8: Introduction

    Introduction Thank you for choosing ReSound hearing aids. We recommend that you use your hearing aids every day. NOTE: Read this booklet carefully BEFORE using your hearing aids. Intended purpose The hearing aid is intended to compensate for hearing impairment by amplifying and transmitting sound to the ear.
  • Page 9 • History of active drainage from the ear within the previous 90 days. • History of sudden or rapidly progressive hearing loss within the previous 90 days. • Acute or chronic dizziness. • Unilateral hearing loss of sudden or recent onset within the previous 90 days. •...
  • Page 10 Symbols WARNING: Points out a situation Legal manufacturer. that could lead to serious injuries. CAUTION: Indicates a situation Medical Device. that could lead to minor and moderate injuries. Date of manufacture. NOTE: Advice and tips. Follow instructions for use. (Logo Unique Device Identification.

  • Page 11: Getting To Know Your Hearing Aid

    Getting to know your hearing aid Zinc-Air battery model (312) Microphones Receiver wire Push button Left (blue) / right (red) color coding Model and Receiver serial number** Battery Dome* compartment *Open dome is shown. Yours may look different. **Inside battery compartment. Getting to know your hearing aid...
  • Page 12 Zinc-Air battery model (13) Microphones Receiver wire Multi-function Left (blue) / button right (red) color coding Model and serial number** Receiver Dome* Battery compartment *Open dome is shown. Yours may look different. **Inside battery compartment. Getting to know your hearing aid...
  • Page 13 Domes and earmolds Tulip dome Closed dome Open dome Power dome Custom earmold Domes are all light grey. Receivers Left / right Microphone color coding Your receiver may have a microphone as shown here. Your hearing aids are color-coded. Left = blue. Right = red. Getting to know your hearing aid...
  • Page 14 Sport lock The sport lock Dome helps keep your hearing aids in place when you are physically active. Sports lock Getting to know your hearing aid...

  • Page 15: Preparing Your Hearing Aids For Use

    Preparing your hearing aids for use Battery warnings WARNING: • Never put a hearing aid battery in your mouth. • Keep hearing aid batteries away from pets, children, and people with cognitive, intellectual, or mental health challenges. • Never swallow batteries nor place them inside any part of the body, as the battery can cause serious injuries.
  • Page 16 NOTE: Always use new zinc-air batteries that have a minimum remaining shelf life of one year. Inserting the battery into your hearing aid 3. Insert the new battery, with the plus (+) 1. Open the battery door with 2. Remove the packaging and sign correctly positioned, into the your fingernail.
  • Page 17 Low battery alert When the batteries are low on power, the volume in your hearing aids will momentarily reduce and a melody will play every 15 minutes until there is no more power - then your hearing aids will turn off. NOTE: Keep extra batteries with you.

  • Page 18: Placing Your Hearing Aids In Your Ears

    Placing your hearing aids in your ears How to tell left from right Left hearing aid (blue marking on the receiver) Right hearing aid (red marking on the receiver) CAUTION: If you have two hearing aids, they may each be programmed differently. Do not swap them as this could damage your hearing.
  • Page 19 Inserting the receiver dome into your ear If your hearing aids have domes, follow these instructions: 1. Hang the hearing aid over the 2. Hold the receiver wire where it 3. Push the dome far enough into top of your ear. bends and gently place/push your ear canal so that the the receiver dome into your ear...
  • Page 20 Sport lock If you are very active, your hearing aids may move from the correct position. To avoid this situation, your hearing care professional can attach and adjust a sports lock to the receiver. To insert a hearing aid with a sports lock: 1.
  • Page 21 Inserting earmolds into your ears If your hearing aids have earmolds, follow these instructions: 1. Hold the earmold between 2. Slide the earmold into your ear with a 3. Place the hearing aid behind your thumb and index finger gentle, twisting movement. Move the your ear and ensure it is secure.

  • Page 22: Removing Your Hearing Aids From Your Ears

    Removing your hearing aids from your ears Removing receiver domes from your ears If your hearing aids have domes, follow these instructions: 1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and index finger where it bends and pull the dome out of your ear canal.
  • Page 23 Removing earmolds from your ears If your hearing aids have earmolds, follow these instructions: 1. Lift the hearing aid from behind your 2. Using your thumb and index finger, gently pull the earmold (not ear. Let it hang beside your ear the hearing aid or the wire) loose from your ear.

  • Page 24: Using Your Hearing Aids

    Using your hearing aids Turning your hearing aids on and off To turn your hearing aid on, close the battery door. To turn the hearing aid off, open the battery door (with your fingernail). Smart Start Smart Start delays the time before your hearing aid turns on after you close the battery door. With this function activated, you will hear a beep for each second of the delay period (either 5 or 10 seconds).
  • Page 25 Listening programs Your hearing care professional can activate one or more listening programs in your hearing aids. These programs can help you in specific situations. Ask your hearing care professional about which programs could be useful for you. Programs All-Around Dynamic adaptation–- the best option if you want only one program.
  • Page 26 Using the push button The "312" models have a push button. Changing programs • Push the button to switch from one program to the next. Your hearing aids will beep to confirm the change. The number of beeps indicates which program you have selected. •...
  • Page 27 Using the multi-function button  The "13" models have a multi-function button. It is called a multi-function button because it has several functions: you can change program, control volume, and activate streaming. Changing programs • To change the program, press the top of the multi- function button and hold it for three seconds.Your hearing aids will beep to confirm the change.
  • Page 28 This feature can also be configured to allow you to use one hearing aid to increase volume and the other to decrease volume. Any increase or decrease made on one hearing aid will also apply to the other to ensure the volume is the same in both hearing aids. Controlling the volume If your hearing care professional has activated your volume control, follow these instructions: To increase the volume, briefly press the top part...
  • Page 29 Streaming sound to your hearing aids Press the bottom part of the button and keep it pressed for three seconds. Your hearing aids will start streaming from the audio device you have chosen. Before you can stream to your hearing aids, you must pair them with your audio device.
  • Page 30 Telecoil (Optional) The Telecoil function may help to improve understanding of speech with Hearing Aid Compatible (HAC) telephones and in theaters, movie theaters, houses of worship, etc. that have a teleloop installed. When you select the Telecoil function, your hearing aid picks up signals from the teleloop or your HAC telephone. Your hearing care professional can activate the Telecoil program.
  • Page 31 Using a telephone Your hearing aid allows you to use your telephone as you normally do. Finding the optimal position for holding the phone may require practice. The following suggestions may be helpful: 1. Hold the telephone up to your ear canal or hold it close to the hearing aid microphones as illustrated.
  • Page 32 Mobile phones Your hearing aids comply with the most stringent Standards of International Electromagnetic Compatibility. Any degree of disturbance can be due to the nature of your particular mobile phone or of your wireless telephone service provider. NOTE: • If you have a mobile device, you can pair it to connect directly to your hearing aids. See "Advanced options", page 33.

  • Page 33: Advanced Options

    Controlling your hearing aid with the mobile device app (optional) The ReSound Smart 3D™ app enables you to control your hearing aids from mobile devices. You can use the ReSound Smart 3D™ app designed for your hearing aids to obtain updates to your hearing aids, find your hearing aids, check their battery status, or as a remote control to change programs or adjust the volume.
  • Page 34 Only connect your hearing aid to the official ReSound mobile device app. • The app must only be used with ReSound hearing aids for which they are intended, and ReSound takes no responsibility if the app is used with other hearing aids.
  • Page 35 ReSound Assist and ReSound Assist Live (optional) ReSound Assist If you have signed up to use ReSound Assist available with your hearing aids, you can allow your hearing aids to be adjusted remotely without having to visit your hearing care professional.
  • Page 36 Flight Mode / Wireless Communication Off Mode (optional) Your hearing aids can receive wireless signals. For example, they can be controlled from your mobile device or remote control. Information transmission can also take place between your hearing aids. However, in some areas you are requested to turn off wireless communication.

  • Page 37: Cleaning And Caring For Your Hearing Aids

    Cleaning and caring for your hearing aids Cleaning tools These cleaning tools come with your hearing aids: 1. Soft cloth. Your hearing care professional may give you a set of wax filters. 2. A brush with a battery magnet. Cleaning and caring for your hearing aids...
  • Page 38 General instructions for care and maintenance To ensure you get the highest quality experience and longest useful lifetime out of your hearing aids, it is important to clean and care for them. Keeping your hearing aids in perfect working order is easily done. Just follow these steps: 1.
  • Page 39 CAUTION: • Never use alcohol or other cleaning solutions to clean your hearing aids. This can damage your hearing aids and may cause a skin reaction. • Ear wax or other residue on your hearing aids can cause an infection. To avoid this, clean your hearing aids as instructed.
  • Page 40 NOTE: • Never try to put the bristles of the small brush or the cleaning wire into the microphone inlets. This can damage your hearing aids. • Do not use water to clean your receiver wires and domes or earmolds. •...
  • Page 41 Standard domes The illustrations show an open dome, but the procedure is the same for closed domes. Follow these instructions to replace your domes. 1. Remove the used dome by pulling it off the receiver and 2. Push the new dome over the ribbed end discard it.
  • Page 42 Tulip domes To change a tulip dome, follow these instructions: 1. Remove the used dome by pulling it 2. Push the largest petal back, then off the receiver and then discard it. press the tulip dome over the This may require a bit of force. ribbed end of the receiver.
  • Page 43 3. Check that the tulip dome is securely 4. Push the larger petal toward the This illustration shows a mounted by verifying that the collar receiver. correctly mounted tulip completely covers the ribbed end of dome. Ensure the large petal the receiver.
  • Page 44 Changing the wax filter The wax filter is located at the inward end of the receiver or custom earmold. The wax filter helps keep earwax away from the components of the hearing aid. You must replace it on a regular basis. Consult your hearing care professional for advice on how often you need to change them.
  • Page 45 Removing the old wax filter 1. Remove the dome from the receiver. 2. Open the wax filter case and take out one of the tools. Each tool has a small hook (removal tip) in one end and a new wax filter in the other.
  • Page 46 Inserting the new wax filter 1. Insert the other end of the tool 2. Gently press the replacement 3. Pull the tool straight out. Your into the sound outlet (the end straight into the sound outlet new wax filter will remain in with the replacement filter).
  • Page 47 Storing your hearing aids 2. When they are not being worn, keep your hearing aids dry by leaving the battery doors open. 1. The best storage for your hearing aids is the case they came in. WARNING: • Never put a hearing aid battery in your mouth. •...

  • Page 48: Wireless Accessories

    Wireless accessories Our wireless eco-system features a comprehensive range of seamlessly integrated wireless accessories. These let you stream high quality stereo sound and speech directly to your hearing aids. Available wireless accessories and their features • A TV streamer streams audio from a TV and most other audio sources to your hearing aids at a volume that suits you.
  • Page 49 For information on how to pair your hearing aids with a wireless accessory, see the user guide for the relevant wireless accessory. NOTE: • Please contact your hearing care professional for an overview of compatible wireless accessories that are approved by GN Hearing A/S. • You should only use ReSound wireless accessories with your wireless hearing aids. Wireless accessories...

  • Page 50: Tinnitus Management

    Tinnitus Management Tinnitus Sound Generator module Your ReSound hearing aid includes the Tinnitus Sound Generator (TSG) module, a tool for generating sounds to be used in tinnitus management programs to temporarily relieve suffering from tinnitus. The TSG can generate sounds adjusted to the specific therapeutic needs and your personal preference as determined by your doctor, audiologist, or hearing care professional.
  • Page 51 User instructions for the TSG module Description of the device The Tinnitus Sound Generator (TSG) Module is a software tool that generates sounds to be used in tinnitus management programs to temporarily relieve suffering from tinnitus. Explanation of how the device functions The TSG module is a frequency and amplitude shaped white-noise generator.
  • Page 52 For hearing aids where ear-to-ear synchronization is enabled, your hearing care professional can also enable environmental monitoring synchronization so that the TSG noise level is automatically adjusted simultaneously in both hearing aids dependent on the background sound level. Additionally, since the hearing aid has a volume control, the background noise level monitored by the hearing aid and the volume control can be used simultaneously to adjust the generated noise level in both hearing aids.
  • Page 53 Using TSG with smartphone apps The tinnitus sound generator control via hearing aid push buttons can be enhanced with wireless control from a TSG control app on a smartphone or mobile device. This functionality is available in supported hearing aids when a hearing care professional has enabled the TSG functionality during fitting of the hearing aid.
  • Page 54 The white noise signal can be modulated in amplitude with an attenuation depth of up to 14 dB. WARNING  Prescription use of this device The TSG module should be used as prescribed by your doctor, audiologist or hearing healthcare professional. In order to avoid permanent hearing damage, the maximum daily usage depends on the level of the generated sound.
  • Page 55 Good health practice requires that a person with a tinnitus condition have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before using a sound generator. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists, or otorhinolaryngologists.
  • Page 56 • Discontinue use of the sound generator and consult promptly with a licensed physician if you experience any of the following conditions: 1. Visible congenital or traumatic deformity of the ear. 2. History of active drainage from the ear within the previous 90 days. 3.
  • Page 57 • Use of the ReSound Assist for remote settings of the tinnitus sound generator should only be performed by the parent or legal guardian in cases where the user is a minor. Tinnitus Sound Generator warning to hearing care professionals...
  • Page 58 CAUTION: The maximum output of the sound generator falls into the range that can cause hearing loss according to OSHA regulations. In compliance with NIOSH recommendations, the user should not use the sound generator for more than eight (8) hours a day when it is set to a level of 85 dB SPL or above. When the sound generator is set to levels of 90 dB SPL or above, the user should not use it for more than two (2) hours per day.

  • Page 59: General Warnings And Cautions

    General warnings and cautions WARNING: • Consult a hearing care professional: – If you think there may be a foreign object in your ear canal – If you experience skin irritation – If excessive ear wax accumulates with the use of the hearing aid •...
  • Page 60 • Do not attempt to dry your hearing aids in an oven, microwave oven, or other heating equipment. This will cause them to melt and may cause burns to your skin. • External devices connected to the electrical input must be safe according to the requirements of IEC 60601-1, IEC 60065, EN/IEC 62368-1, or IEC 60950-1, as appropriate (wired connection, for example HI-PRO, SpeedLink).
  • Page 61 CAUTION: • Use your hearing aids as your hearing care professional recommends. Incorrect use may damage your hearing. • Do not use a broken or modified hearing aid. It may not work properly and may be harmful to your hearing. It may also cause scratches or sores due to sharp edges. •...
  • Page 62 • When using wireless functions, your hearing aid uses low-powered digitally coded transmissions to communicate with other wireless devices. It is possible, but not likely, that other electronic devices will be affected. If this happens, move the hearing aid away from the affected electronic device. •...

  • Page 63: Cyber Security Warnings

    If your device plays the pairing sound at an unexpected time, this could indicate someone has gained access to your device. • Only connect your hearing aid to the official ReSound mobile device app. • Only apply remote fine tuning updates that you are expecting.

  • Page 64: Troubleshooting

    Troubleshooting Issue Potential cause Potential solution Feedback or Is your earmold or dome inserted correctly Put it back in. "whistling" in your ear? Is the volume very loud? Reduce the volume. Is the receiver wire broken or the earmold Visit your hearing care professional. clogged? Are you holding an object (e.g., a hat or a Move your hand away to create more...
  • Page 65 Issue Potential cause Potential solution Sound is distorted, Is the battery dead? Replace with a new battery. spluttering, or weak? Is the battery dirty? Clean it or replace it with a new one. Is the receiver wire broken or the earmold Consult your hearing care professional.

  • Page 66: Regulatory Information

    Regulatory information Warranties and repairs The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, the manufacturer pledges to secure functionality at least equivalent to the original hearing aid. As a signatory to the United Nations Global Compact initiative, the manufacturer is committed to doing this in line with environment-friendly best practices.
  • Page 67 During use During normal operation the temperature should not exceed the limit values of +5 °C (+41 °F) – +40 °C (104 °F) at a relative humidity range of 15% to 90%, non-condensing, but not requiring a water vapor partial pressure greater than 50 hPa. An atmospheric pressure between 700 hPa and 1060 hPa is appropriate. NOTE: During use, your hearing aids may reach temperatures up to +43°C (+109°F).
  • Page 68 Non-clinical testing (US only) The devices covered within this user guide have undergone tests for the relevant non-clinical performance testing and biological endpoints in accordance with standards identified below: • Electrical safety testing is performed according to IEC 60601-1:2005 + A1:2012+A2:2020, IEC 60601-2- 66:2019, IEC 60601-1-11 Edition 2.0 2015-1, IEC 62133-2 Edition 1.0 2017- 02 and IEC 62368- 1:2018/COR1:2020.
  • Page 69 Based on technical and clinical data presented for the device in question, the equivalent predecessor and generally similar devices, it is concluded to support the clinical performance expressed in user needs and claims. The clinical data leaves no questions open regarding clinical performance and is for this reason deemed sufficient.
  • Page 70 Hereby, GN Hearing A/S declares that the radio equipment types CAR12A and CAR13A are in compliance with Directive 2014/53/EU. • The full text of the EU declaration of conformity is available at the following internet address: www.declarations.resound.com/en. • In the US: FCC CFR 47 Part 15, subpart C. •...
  • Page 71 Mini Receiver In-the-Ear (RIE) hearing aids of type CAR12A with FCC ID X26CAR12A, IC number 6941C- CAR12A and size 312 Zinc-air battery are available in the following variants: NX961-DRW, NX761-DRW, NX561-DRW Nominal RF output power transmitted is -10.34 dBm. Receiver-in-the-ear (RIE) hearing aids of type CAR13A with FCC ID X26CAR13A, IC number 6941C-CAR13A and size 13 Zinc-air battery are available in the following variants:  NX962-DRW, NX762-DRW, NX562-DRW...

  • Page 72: Technical Specifications

    Technical specifications RIE — LP/MP receiver Models: NX961-DRW, NX761-DRW, NX561-DRW  NX962-DRW, NX762-DRW, NX562-DRW Maximum Output (OSPL90) Reference test gain (60 dB SPL input) (The 2 lower curves in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The 2 upper curves in the Full-On Max.
  • Page 73 RIE — LP/MP receiver (US only) Additional technical data Latency, mid frequency delay (2 kHz) 12 / 70 Attack/release time (2 kHz syllabic) Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - LP Input/Output Response - MP Ref.Test Gain @ 2 kHz Ref.Test Gain @ 2 kHz 2cc coupler...
  • Page 74 RIE — HP/UP receiver Models: NX961-DRW, NX761-DRW, NX561-DRW  NX962-DRW, NX762-DRW, NX562-DRW Maximum Output (OSPL90) Reference test gain (60 dB SPL input) (The 2 lower curves in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The 2 upper curves in the Full- Max.
  • Page 75 RIE — HP/UP receiver (US only) Additional technical data Latency, mid frequency delay (2 kHz) 12 / 70 Attack/release time (2 kHz syllabic) Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - HP Input/Output Response - UP Ref.Test Gain @ 2 kHz Ref.Test Gain @ 2 kHz 2cc coupler...
  • Page 76 RIE — MM receiver Models: NX961-DRW, NX761-DRW, NX561-DRW  NX962-DRW, NX762-DRW, NX562-DRW Reference test gain (60 dB SPL input) Maximum Output (OSPL90) (The lower curve in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The upper curve in the Full-On and Max.
  • Page 77 RIE — MM receiver (US only) Additional technical data Latency, mid frequency delay (2 kHz) 12 / 70 Attack/release time (2 kHz syllabic) Input/Output response, measured in a 2cc coupler at the reference test gain @ 2 KHz Input/Output Response - MM Ref.Test Gain @ 2 kHz 2cc coupler Input (dB SPL) Technical specifications...

  • Page 78: Additional Information

    Additional information Acknowledgements Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright ® 2014, Kenneth MacKay. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: •...
  • Page 79 © 2023 GN Hearing A/S. All rights reserved. ReSound is a trademark of GN Hearing A/S. Apple, the Apple logo, iPhone, iPad, iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the US and other countries.
  • Page 80 Manufacturer according to EU Medical Manufacturer according to FDA: Manufacturer according to Health Canada:  Device Regulation 2017/745: GN Hearing A/S GN ReSound North America ReSound Canada Lautrupbjerg 7 8001 E Bloomington Freeway 2 East Beaver Creek Road, Building 3 DK-2750 Ballerup Bloomington, MN 55420...

This manual is also suitable for:

Nx761-drwNx561-drwNx962-drwNx762-drwNx562-drw

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