Device Settings - VAULT Connect Stand Hub Troubleshooting Manual

Did the Connect System stop charging the device?
Confirm device settings.
•
USB Accessories is unknown or turned off
•
Certain devices disconnect USB accessories once the device has been
locked for a designated period.
•
All Apple products have a setting that controls this. It needs to be turned
on for each tablet in Settings or through device management software.
•
Settings Face ID & Passcode or Touch ID & Passcode -> Accessories
•
If this is not turned on, then charging or data connection could become
disconnected after 1 hour.

Device Settings

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