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Comfort Bilt Alpine HP42 Owner's Manual

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Alpine
Alpine
Alpine
By
By
By
O W N E R ' S M A N U A L
H P 4 2 P E L L E T S T O V E
WARNING!
Please read this entire manual before installation and use of this fuel-burning pellet room heater, and save for future reference.
Failure to follow these instructions could result in property damage, bodily injury, or even death.
Contact local building or fire officials about restrictions and installation inspection requirements in your area.

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Questions and answers

Ed Silvia
February 16, 2025

I have a fireplace insert HP221. Yesterday it had shut down on its own. When I increase the temperature to start it up again it started smoking. So many pellets were in the **** that there wasn't enough oxygen for the fire to burn. Eventually the pellets in the **** ignited and burned out. I shut off the stove and cleaned out the ****. When i put the **** back I noticed that the opening going into the **** was stuffed with pellets. I have burned two pallets of pellets so far this year and this has never happened before. What should I do?

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1 comments:
Mr. Anderson
February 16, 2025

If your Comfort Bilt Alpine HP42 fireplace insert is smoking and has a blockage of pellets, follow these steps:

1. Turn Off the Stove – Stop operation and allow it to cool completely.
2. Check for Blockages – Inspect the burn pot for excessive pellets or ash buildup.
3. Clear the Burn Pot – Remove any excess pellets and clean out ash or debris.
4. Inspect the Vent Pipe – Ensure the vent pipe is not blocked and allows proper airflow.
5. Increase Airflow – Adjust the air intake settings to improve combustion.
6. Perform Regular Maintenance – Clean the stove periodically, including the ash pan and hopper.
7. Consult a Professional – If the issue persists, seek help from a qualified technician.

Always follow safety precautions and local regulations when maintaining your stove.

This answer is automatically generated

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Dennis Ruth
January 27, 2025

HP42 shuts down when the blower comes on and failure to ignite code comes up. Some of the diagnostic screen says it needs a password and is locked.The fire in the burn **** appears to be going good when the shut down happens.The stove has duraflame outside air kit.The door gasket looks good but is a little frayed at the beginning and end connection point.The stove was new in September and worked good until low temp code then the failure to ignite code.Everything looks good and fire looks good at start up then the blower turns on and stove kicks off.

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1 comments:
Mr. Anderson
February 10, 2025

The Comfort Bilt Alpine HP42 stove could shut down when the blower activates, showing a failure to ignite code and a locked diagnostic screen, due to the following reasons:

1. Igniter Malfunction – The igniter may not be heating up properly. Ensure it is positioned correctly and reaches high temperatures within 2 minutes. If it fails to heat up or is damaged, it may need replacement.

2. Incorrect Burn Pot Placement – The burn pot must be properly seated with the small hole and ring positioned toward the back of the stove. Incorrect placement can prevent proper ignition.

3. Pellet Feed Issues – If pellets are not being delivered to the burn pot, ignition will fail. Check the pellet feeder mechanism for blockages or malfunctions.

4. Improper Sealing – An improperly sealed front door can cause air leaks, disrupting combustion and leading to ignition failure.

These issues can trigger the failure to ignite code and lock the diagnostic screen.

This answer is automatically generated

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Related Manuals for Comfort Bilt Alpine HP42

Summary of Contents for Comfort Bilt Alpine HP42

  • Page 1 Alpine Alpine Alpine O W N E R ' S M A N U A L H P 4 2 P E L L E T S T O V E WARNING! Please read this entire manual before installation and use of this fuel-burning pellet room heater, and save for future reference. Failure to follow these instructions could result in property damage, bodily injury, or even death.
  • Page 2 Stay Safe! Safety Alert Key: It is important to pay attention to alerts you will see throughout this manual to ensure your safety. DANGER! Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING! Indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION! Indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
  • Page 3 Stay Safe! CAUTION! Contact your local authority (Municipal building department, Fire department, Fire prevention bureau, etc.) to determine the need for a permit. This stove should NOT be used as the only source of heat in the home. Power outages and periodic maintenance will result in a total loss of heat.
  • Page 4 Welcome, to the ComfortBilt Family! Dear Valued Customer, Warm greetings from the entire ComfortBilt team! We are absolutely thrilled to extend our heartfelt welcome and express our utmost gratitude for choosing us as your trusted provider. Your decision to join our family of satisfied customers means the world to us, and we are committed to ensuring your complete satisfaction throughout your ownership of our exceptional pellet stove.

  • Page 5: Table Of Contents

    Table of Contents Getting Started................5 Key Features and Benefits Getting Familiar with your Stove Getting Familiar with Internal Components Fuel Guide Installation..................9 Tools & Supplies You May Need Unpacking and Inspecting Mounting the Control Panel Placement Clearances to Combustibles Floor Protection Venting Installation Examples Vent Termination Clearances...

  • Page 6: Getting Started

    Getting Started Key Features and Benefits Heating Capacity The HP42 is capable of heating areas up to 2,500 square feet, making it suitable for medium to large-sized rooms. With a BTU (British Thermal Units) output of 14,857 - 42,370 / hr., it delivers ample warmth to keep you comfortable during colder seasons.

  • Page 7: Getting Familiar With Your Stove

    Getting Started Getting Familiar with your Stove 1. Control Panel - Main user interface board where all 9. Safety Placard - Provides important information, including operational settings of the stove are stored. It allows you to serial number, date of manufacture, and other relevant details. control various functions and settings for optimal operation.

  • Page 8: Getting Familiar With Internal Components

    Getting Started Getting Familiar with Internal Components 1. Vacuum Pressure Switch - This safety switch will engage 8. Overheat Sensor - Located in a sleeve near the top of the when there is sufficient vacuum pressure. If this switch auger system, this sensor will activate a "High Heat" alert if this disengages during operation, the auger will stop feeding area gets above 200°F (92°C).

  • Page 9: Fuel Guide

    Getting Started Fuel Guide Fuel Material and Storage Wood pellets are generally produced out of wood waste such as sawdust and shavings. The raw material is dried, mechanically fractioned to size and extruded into pellets under high pressure. This pellet stove is designed and approved to burn wood pellets, that comply with pellet fuels industry standards.

  • Page 10: Installation

    Scan the QR Code for a "New Installation Stove Tutorial" video playlist. Tools and Supplies You May Need t's recommended to review the installation instructions provided in this manual and identify any additional tools or supplies specific to your installation setup. Ensure that all tools and supplies are in good condition and readily available before beginning the installation process.

  • Page 11: Unpacking And Inspecting

    Installation Unpacking and Inspecting When you receive your ComfortBilt HP42 pellet stove, it is important to carefully unpack and inspect it to ensure all components are present and in good condition. Follow these steps: Unpacking: Inside the Hopper, you will find: Carefully remove any packaging materials, including the cardboard lid, outer box sleeve, packing foam, and the cardboard packing material inside the main chamber.

  • Page 12: Placement

    Installation Placement The proper location for your ComfortBilt HP42 pellet stove is crucial for its safe and efficient operation. Consider the following factors when choosing a suitable location. Efficiency: Proper airflow is crucial for efficient combustion in a pellet stove. Installing the stove in a spacious main floor living room allows for better air circulation and ventilation, optimizing combustion and heat production.

  • Page 13: Clearances To Combustibles

    Installation Clearances to Combustibles Confirm required clearances to combustibles (Combustibles include wood, drywall, etc...) 6" 2" 10" 6" Horizontal installation Back walls to Stove rear corners: 6" (15cm) Back wall to Stove back: 2" (5cm) Side wall to Stove: 10" (26cm) 6"...

  • Page 14: Floor Protection

    Scan the QR Code to explore our Installation complete range of Hearth Pads. Floor Protection Floor Protection To ensure safe installation of the stove, please follow these guidelines for Non-combustible material floor protection: (such as a hearth pad) is The stove should be placed on a noncombustible floor or a masonry required underneath your hearth.

  • Page 15: Venting

    Scan the QR Code to explore our Installation complete range of Piping Venting Required: Only use a 3" or 4" type "L" or "PL" pellet venting system (such as DuraVent or Selkirk). Follow these steps for proper venting installation: Contact local building or fire officials about restrictions and installation inspection requirements in your area.
  • Page 16 Scan the QR Code to explore our Installation complete range of Piping Venting (Continued) To ensure optimal performance of Comfortbilt pellet stoves, it is crucial to consider the equivalent vent length (EVL) and the impact of exhaust bends. The combustion fan relies on unrestricted airflow for efficient combustion.
  • Page 17 Scan the QR Code to explore our Installation complete range of Piping Simple Horizontal Installation Mobile Home Installation Installation in a mobile home should be in accordance with the manufactured home and safety standard (HUD), CFR 3280, Part 24. This stove must be vented to the outside.
  • Page 18 Scan the QR Code to explore our Installation complete range of Piping Through Roof Vertical Installation Class A Chimney Retrofit Installation Masonry Fireplace Hearth Install Freestanding Masonry Chimney install...

  • Page 19: Vent Termination Clearances

    Scan the QR Code to explore our Installation complete range of Piping Vent Termination Clearances Clearance 24 Inches Clearance above grade, porch, deck, or balcony. (including Vegetation. 48 Inches Clearance beside or below any windows or doors that open. 12 Inches* Clearance above any windows or doors that open.

  • Page 20: Smoke And Fire Safety Review

    Scan the QR Code to explore our Installation complete range of Piping Vent Termination (Continued) NOTICE: To ensure proper venting of the stove, follow these guidelines for termination clearances: The stove vent must terminate outside the building. Horizontal terminations should extend at least 12" from the wall, while vertical terminations must protrude at least 24"...

  • Page 21: Connecting To A Power Source

    Installation Connecting to a Power source Proper electrical connection is essential for the safe and reliable operation of your ComfortBilt HP42 pellet stove. Follow these guidelines for connecting the stove to a power source: Outlet / breaker selection: It is recommended to use a dedicated 15A (or more) breaker for the electrical circuit powering the pellet stove.

  • Page 22: Final Install Checklist

    Installation Final Install Checklist Before proceeding with the first burn, it is important to perform a final installation checklist to ensure that all components of the ComfortBilt HP42 pellet stove are properly aligned and in place. The installation process may cause some components to shift out of alignment, so it is crucial to ensure everything is properly aligned before proceeding.

  • Page 23: Operation

    Operation Control Panel Operation Infrared Receiver: Receives signal from the remote control. (Included) Power Indicator: Illuminates green when stove is turned on. Alarm Light: Illuminates red when a fault is encountered or when Combination Function button is pressed. Alarm codes include: Low Temperature, High Temperature, Ignite Failed, etc. (see troubleshooting section for more information) On/Off Button: Starts and stops operation of the stove.

  • Page 24: Control Panel Display

    Operation Control Panel Display Mode: Displays the current operation mode. Manual, Temp, Weekly, or Thstat. Work Stage: Also called the "Phase Line", Displays the operational stage or phase the stove is currently in. Igniting, Heating, Fire Off, Cleaning, Standby, Stop, etc. Desired Temperature: In Temp or Weekly mode, this will show the currently set temperature.

  • Page 25: Understanding You Pellet Stove

    Operation Understanding Your Pellet Stove During the startup process of the ComfortBilt HP42 pellet stove, you can expect the following sequence of events: Combustion blower turns on ("Igniting" displayed). Igniter heats up. Auger delivers pellets to the burn pot (some smoke may occur). Convection blower activates once the stove heats up ("Heating"...

  • Page 26: Operational Modes

    Operation Operational Modes Before starting your ComfortBilt HP42 pellet stove, it is important to select the desired operating mode for optimal functionality. The stove offers four modes: Manual, Temp, Weekly, and Thstat. Manual Mode: In this mode, you have control over the heating power level. You can adjust and set the level from 1 to 5 to achieve the desired heat output.
  • Page 27 Operation Operational Modes (Continued) Weekly Mode: In Weekly Mode, you have the ability to schedule and control the operation of the stove during specific times and days throughout the week. You can set up to four different operation times for each of the seven days.

  • Page 28: Remote Control

    Operation Remote Control All Comfortbilt pellet stoves come with an infrared remote that can control the panel. To activate the remote, pull the plastic battery separator tab from the back battery compartment. On - This button will start the stove (similarly to pressing the power button on the panel) Off - This button will stop the stove (similarly to pressing the power button on the panel) Manual - This button will put the stove into Manual mode Temp - This button will put the stove into Temperature control mode.
  • Page 29 Operation Settings Continued 1: General - This menu has four internal settings. Time and Day Temperature Units Language Wifi Reset / On Time and Day: Press Enter to select and highlight the block you wish to edit, use the Up and Down buttons to change the value, and then press Enter again to lock in your edits and highlight the next block.
  • Page 30 Operation Settings Continued 4: Set Ash Cleaning Cycle - This menu has three options that are set for a specific heating level. (H01 - H05) Press the Up and Down arrows to navigate to the line item you wish to edit, and press Enter to highlight. Press Up and Down to edit the value, then press Enter again to confirm.
  • Page 31 Operation Settings Continued 7: Safe Mode- This menu allows service technicians to bypass one or both of the internal safety switches that have the authority to stop the auger from feeding for testing and diagnosing purposes. CAUTION! Bypassing safety switches can create dangerous situations, and is reserved for technicians only. 8: Information - This menu allows you to view some specific information about the stove.

  • Page 32: Pre-Burn Diagnostic Testing

    Operation Pre-Burn Diagnostic Testing Before operating your stove, it is important to ensure that all components are functioning correctly. Follow the steps below to check your components in diagnostics mode: To enter diagnostics mode, press and hold the Enter button for 3 seconds.

  • Page 33: Safety Startup Procedures

    Operation Safety Startup Procedures Ensure Clean Burn Pot: Before initiating the ignition sequence, ensure that the burn pot is completely clean and free from any fuel residue or debris. Cleaning the burn pot helps prevent potential issues such as delayed ignition, excessive smoking, puffing starts, and the risk of creating large fires.

  • Page 34: Information Screen

    Operation Information Screen At any time, you can access the Running Information screen by pressing the Information button once. Top Half of the Screen: The top half of the screen provides essential running information, including: On/Off Status: Indicates whether the stove is currently in operation or turned off.

  • Page 35: Maintenance

    maintenance Introduction to Maintenance Regular maintenance and cleaning play a crucial role in ensuring the proper functioning of pellet stoves and extending the lifespan of their components. Many issues encountered with pellet stoves are directly related to a lack of maintenance. By regularly cleaning your stove, you can help it operate at its best. It's important to note that the frequency of cleaning may vary depending on the quality of fuel used.
  • Page 36 maintenance Exterior Cleaning & Maintenance Wiping down the exterior surfaces: Begin by using a soft, lint-free cloth to gently wipe down the exterior surfaces of the stove. This removes any loose dirt, dust, or debris that may have accumulated. Take care to cover all areas, including the top, sides, front, and back of the stove. Do not use any liquids or harsh chemicals or abrasive cleaners, as they can damage the finish.
  • Page 37 maintenance Burn Pot & Ash Pan Cleaning Burn Pot Cleaning: Empty the contents of the burn pot into a metal container designated for ash disposal, or directly into the ash pan drawer to either side. Look for any accumulated ash, soot, or residue. Use a suitable tool such as a brush or scraper to remove any buildup.
  • Page 38 Scan the QR Code to view our maintenance recommended auger lubricant Hopper Cleaning and Auger Maintenance To ensure optimal performance and prevent issues related to pellet dust, regular maintenance of the hopper and auger is essential. Follow these steps to maintain the hopper and lubricate the auger: Foreign Debris: Regularly check and screen the pellets to remove any dust or potential foreign objects from the hopper, ensuring uninterrupted operation.
  • Page 39 Scan the QR Code to view our maintenance recommended cleaning kit Rear Combustion Chambers Cleaning and Maintenance Proper maintenance of the rear exhaust chambers is crucial for optimal performance and should be performed every ton (50 bags) of pellets burned or as needed, based on pellet quality. To ensure the cleanliness and efficiency of the rear exhaust chambers, it is important to follow these steps: Locate the Chamber Cover Plates: Find the small rectangular metal plates affixed with Allen screws.
  • Page 40 Scan the QR Code to view the maintenance combustion fan video Exhaust Housing & Venting Cleaning and Maintenance Proper maintenance of the exhaust venting, combustion blower housing, and impellers is essential for the efficient operation of your pellet stove. Follow these guidelines to inspect and clean these components: Exhaust Venting Inspection and Cleaning: Annually, or as needed, it is crucial to inspect the exhaust venting system of your pellet stove to ensure it is free from any obstructions or damage that could hinder proper exhaust flow.
  • Page 41 Scan the QR Code for a map of maintenance local technicians we work with Annual Professional Service It is highly recommended to schedule an annual professional service for your pellet stove to ensure its optimal performance, safety, and longevity. Engaging a qualified technician for thorough maintenance ensures that your stove operates efficiently and reduces the risk of potential issues.

  • Page 42: Troubleshooting

    Scan the QR Code to view our Troubleshooting Troubleshooting video collection Introduction Welcome to the Troubleshooting section of this manual, designed to assist you in resolving common issues that may occur with your pellet stove. It is important to note that while this section provides a brief overview of solutions for some of the more common problems, it is not an exhaustive list.

  • Page 43: Problem/Solution Reference

    Scan the QR Code to view our Troubleshooting Troubleshooting video collection Problem/Solution Reference Problem: Lack of Power at the Control Panel If you are experiencing a total loss of power at the control panel, it indicates an interruption in the flow of electricity.
  • Page 44 Troubleshooting Problem: Low Temperature Alert Message If you receive a low temperature alarm, it indicates that the stove's computer has lost communication with the proof of fire switch (POF). This alarm is typically triggered when the fire diminishes to a small size or embers. Several factors can contribute to this issue, with feeder interruptions being the most common cause.
  • Page 45 Troubleshooting Problem: Lazy or Dirty Flame / Buildup of Pellets in the Pot / Dark Black Smoke or Ash If you observe a lazy or dirty flame, notice a buildup of pellets in the burn pot, or see dark black smoke or ash in the main chamber or at the end of the exhaust, these are abnormal occurrences that typically indicate a reduction in airflow.
  • Page 46 Troubleshooting Problem: Not Feeding Pellets or Auger noises (groans/squeals) If the stove is operating but not feeding pellets, it indicates a problem with the auger system. Solutions: Check Hopper Fill Level: Ensure that the hopper is adequately filled with pellets. Low pellet levels can lead to issues such as pellet bridging or funneling, resulting in low-density feeding problems.

  • Page 47: Warranty & Support

    Scan the QR Code to view the Warranty & Support product registration page Warranty Coverage & Limitations SMG Hearth & Home LLC - Comfortbilt Limited Warranty SMG Hearth & Home LLC (SMG), on behalf of its Comfortbilt brand, extends the following warranty for Comfortbilt stoves purchased from an authorized retailer.

  • Page 48: Customer Support Options

    Scan the QR Code to view the Warranty & Support product registration page Customer Support Options Phone Support For your convenience, we offer phone support to assist you with any questions, technical issues, warranty claims, or general inquiries you may have. Our dedicated support team is available to provide prompt assistance and guide you through troubleshooting steps or provide solutions to your concerns.

  • Page 49: Appendices

    Scan the QR Code to view the test Appendices reports page Technical Specifications Emissions Report No. 105433724MID-003 EPA Certified 1.07 grams / hr. *HHV Tested Efficiency 86.1% **BTU Output 14,857 - 42,370 BTU / hr. ***Heating Capacity Up to 2,500 ft² 75mm (3") Exhaust Port Size Air Intake Port Size...
  • Page 50 Chassis Bonding Point...
  • Page 51 Appendices Explosion View Description DESCRIPTION DESCRIPTION FIREBOX WELDMENT CIRCUIT BOARD COVER EXHAUST ADAPTOR TUBE CIRCUIT BOARD WELDMENT ASH DRAWER INSERT CIRCUIT BOARD BOX BURN POT FRONT DOOR WELDMENT FIRE SHIELD SUPPORT HANDLE ROLLER FIRE SHIELD CENTER PLATE HANDLE SHAFT SUCTION STRUT GLASS PRESSURE PLATE FIRE SHIELD CENTER PLATE #2 GLASS...
  • Page 53 Revised: 04/2024 CONTACT US: 3871 SOUTH ALSTON AVE. DURHAM, NC 27713 919-973-4079 For the most up to date information, visit: W W W . C O M F O R T B I L T . N E T W W W . C O M F O R T B I L T . C A...

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