Multitel iO Gateway User Manual
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Summary of Contents for Multitel iO Gateway
- Page 1 USER MANUAL Document Name: UM_iO Gateway_1.4 Issue: 09/20/2021 Date (MM/DD/YYYY)
- Page 2 USER MANUAL PROPRIETARY INFORMATION The information contained in this document is the property of MULTITEL INC. Except as specifically authorized in writing by MULTITEL INC., the holder of this document shall: Keep all information contained herein confidential and shall protect same in whole or in part from disclosure and dissemination to all third parties and;...
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Page 3: Control Sheet
Gateway v1.0, v1.1 S.Boivin 12/02/2020 iO Gateway v1.2 S.Boivin 12/08/2020 iO Gateway v1.3 S. Boivin Security access level adjusted 01/04/2021 L. Methot Protocol SSH added 07/27/2021 iO Gateway v1.4 L. Methot © 2021 Multitel – IO Gateway - User Manual... -
Page 4: Table Of Contents
GATEWAY MODE ........................28 IO MONITORING ARCHITECTURE ....................29 PASSTHROUGH......................... 38 PASSTHROUGH OVERVIEW ......................38 PASSTHROUGH CONFIGURATION ....................42 5. TRAP FORWARDING ........................43 TRAP FORWARDING OVERVIEW ....................43 TRAP FORWARDING CONFIGURATION ..................43 © 2021 Multitel – IO Gateway - User Manual... -
Page 5: Figures
Figure 13 – SNMP GET ..........................32 Figure 14– iO Modbus Register – Modbus TCP/IP Transparent ..............35 Figure 15 – iO Gateway mapped to the Network Management Software ..........37 Figure 16– Passthrough Topology ....................... 38 © 2021 Multitel – IO Gateway - User Manual... -
Page 6: Tables
Table 13 – Type of SNMP Trap ........................43 Table 14 – Source information ........................44 Table 15 – Destination information ......................44 Table 16 – SNMP Trap error ........................47 © 2021 Multitel – IO Gateway - User Manual... -
Page 7: Technical Service Contact
Please contact us before returning material as a Return Material Authorization is mandatory for product repair. Repair, shipping and handling fees are applicable for repairs no longer under warranty. Administrative fees may apply on equipment returned to Multitel for repair, upon which no trouble was found (NTF). -
Page 8: First Time Connection
PC. Figure 1 – First Time Connection To create a LAN between a PC and the iO Gateway. The user needs to change the ethernet port adapter proprieties. This can be done by on a Windows machine by: 1. Going to control panel 2. -
Page 9: Figure 2 -Changing Ipv4 Properties On Pc
Figure 3 – IP Address in Web Browser Please note that iO Gateway is using a web server version that has been released in 2019 that doesn’t support legacy web browsers. Below is a table that shows which web browsers are supported by iO Gateway. -
Page 10: First Time Login
1.2 FIRST TIME LOGIN Once the default IP address is entered in the address bar and the LAN configuration has been properly done the user will access iO Gateway Login Page. Figure 4 – First Time Login The factory credentials are the following: Table 3–... -
Page 11: Initial Connections
6. Click on Mode to change from DHCP to Static. 7. Change IPv4 Address, IPv4 Subnet Mask, and iPv4 Gateway. 8. Click on Save 9. Reboot the device Figure 5– iO Device LAN/WAN Connection © 2021 Multitel – IO Gateway - User Manual... -
Page 12: Figure 6 -Lan Connection
Configuring LAN iO device and equipment To connect the iO Gateway to other devices, a new LAN needs to be configured. The iO device is going to use this LAN to monitor the desired pieces of equipment. If the iO device is only intended to monitor a single piece of equipment, the user can create a simple LAN between the iO and the single equipment. -
Page 13: Figure 7 - Io Device Network And Serial Connections
The iO device can now reach equipment on the LAN. A serial-based connection can also be configured between the iO device and other devices such as a Remote Telemetry Unit (i.e. RTU). Multitel recommends the use of its own RTU called FUSION. - Page 14 6. Adjust Data Bits to the Data Bits of the RTU. 7. Adjust Stop Bits to the Stop Bits of the RTU. 8. Adjust Parity to the Parity of the RTU. 9. Click on Save © 2021 Multitel – IO Gateway - User Manual...
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Page 15: Settings
USER MANUAL 2. SETTINGS iO Gateway Settings module can be accessed by clicking on the settings module. Figure 8 – Settings 2.1 GENERAL PARAMETERS 2.1.1 SITE INFORMATION To configure the site information: 1. Click on General Parameter – Site Information 2. -
Page 16: Table 4 - Activation Key Error Messages
After the installation, at any moment it is possible to update with a superior version the device. An activation key generate by Multitel is required to activate the advanced option. To request an activation key, please contact your sales representative or the Multitel professional service (support@multitel.com). - Page 17 Data and Time parameter can be configured from the Settings module in the General Parameters section. Date and Time section is used to set the time and date of the iO Gateway. Date and Time can be configurate manually or with a NTP Server.
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Page 18: Security
LDAP authenticator. Table 5 – User Permission Modules Groups Permission Settings Supervisor Edit User Read-only access *User can reboot the iO device Viewer Read-only access to General Parameters and Labels parameters © 2021 Multitel – IO Gateway - User Manual... -
Page 19: Table 6 - User Informations
If a user with a supervisor access level resets a password or changes the username of another user, the new credentials have to be informed to the user. There is no automatic notification sent to the user. © 2021 Multitel – IO Gateway - User Manual... -
Page 20: Connections
(to access the user profile interface, on the header bar click on the IO logo and click on user profile). MULTITEL RECOMMANDATION All devices are provided with 3 default standard users. Multitel recommends changing the factory password of the 3 default users to secure access to the device. The new password should be at least 8 characters long and include letters (both upper and lower case), digits, and symbols. -
Page 21: Protocols
• Protocol (None, Modbus • Baudrate • Data Bits • Stop Bits RTU – Master, Modbus RTU – Slave) • Parity 4.4 PROTOCOLS The protocol parameters can be accessed from the Settings module. © 2021 Multitel – IO Gateway - User Manual... - Page 22 The default port is 161; to change this default, enter a port number between 1 to 65 534. 10. Enabled the SNMP v1/v2c 11. Enter a Read Community Name 12. Click on Submit © 2021 Multitel – IO Gateway - User Manual...
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Page 23: Categories And Models
Categories and models are used during the equipment creation. This section will cover how categories and models can be created. It can be accessed by clicking on Settings – Categories and Models. 4.5.1 CATEGORY To create a new category: © 2021 Multitel – IO Gateway - User Manual... - Page 24 6. Assign the model to a category 7. Click on Save To edit a model: Click on the edit icon of the model. To delete a model: 1. Select a model © 2021 Multitel – IO Gateway - User Manual...
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Page 25: System Maintenance
1. In the Settings | System Maintenance module, click on the Configuration File tab 2. Click on Export *This step is not mandatory but recommended by Multitel. If the new configuration causes some unexpected results, the configuration can be restored with the backup configuration. -
Page 26: Labels
4.6.2 SOFTWARE UPDATE Software update is used to upload a new version of the software provided by Multitel. 2.7.3 RESET FACTORY Reset factory option allows to restore the device to its original state. Performing factory reset will delete all your data and configuration. -
Page 27: Reboot
Reboot button is used to manually reboot the iO device. After confirmation, your device will reboot instantly and may show the progress screen of the rebooting. The process may take a few minutes. © 2021 Multitel – IO Gateway - User Manual... -
Page 28: Data Source
OID from an Equipment to an either an iO Modbus Register or OID. iO Modbus registers need to be mapped manually but iO OIDs are mapped automatically in the iO MIB which include two tables: Analog Input and Binary Input. © 2021 Multitel – IO Gateway - User Manual... -
Page 29: Io Monitoring Architecture
Figure 9 –iO Monitoring Architecture 3.3.1. EQUIPMENT CREATION This section will cover the equipment and data points creation. Figure 10 – Step 1 To create an equipment 1. Click on + Equipment © 2021 Multitel – IO Gateway - User Manual... -
Page 30: Figure 11- Standard Mode
11. Enter Port Number (502 default value for Modbus TCP/IP) 12. Select Register Order (Lower Address/Higher Address) 13. Select Register Base Address (Use given address/Substrat 1 from given address) Figure 11– Standard Mode © 2021 Multitel – IO Gateway - User Manual... -
Page 31: Figure 12 -Transparent Mode
3. Enter Constant Part of OID (not required) 4. Enter SNMP Device Community Name 5. Enter Port Number (161 default value for SNMP GET) If you selected SNMP v3 8. Enter a Username © 2021 Multitel – IO Gateway - User Manual... -
Page 32: Figure 13 - Snmp Get
Modbus TCP/IP – Standard mode Analog Data Points 1. Click on the three dots icon of the equipment 2. Click on Data Point 3. Click on + Data Point 4. Enter a Data Point Description © 2021 Multitel – IO Gateway - User Manual... -
Page 33: Table 7 - Advanced Information Snmp Analog Data Point
1. Click on the three dots icon of the equipment 2. Click on Data Point and click on the Binary tab 3. Enter a Data Point Description 4. Enter the Register © 2021 Multitel – IO Gateway - User Manual... -
Page 34: Table 8 - Advanced Information Snmp Binary Data Point
There is no data points configuration available in transparent mode. IO Modbus Register and OID Mapping No iO Modbus Register mapping is required when using the transparent mode. 1. Go into RTU web interfaces © 2021 Multitel – IO Gateway - User Manual... -
Page 35: Figure 14- Io Modbus Register - Modbus Tcp/Ip Transparent
USER MANUAL 2. The RTU needs to use Modbus RTU – Master to get data points from the iO Gateway. 3. Create a module or a device to bind the iO Gateway and the RTU. 4. Enter the Slave ID of the Slave ID destination and not the iO Gateway Slave ID. - Page 36 0 to 65 535 (no-decimal is allowed) 11. Select a Status *Status listed are them created in the Settings - Labels section. If the label desired is not available, refer you to the Label section for instruction. © 2021 Multitel – IO Gateway - User Manual...
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Page 37: Figure 15 - Io Gateway Mapped To The Network Management Software
No mapping is required when monitoring the iO device using SNMP. The only step required is to download the iO MIB on Multitel websites and enabling the SNMP Agent (see section 2.4.2). Figure 15 – iO Gateway mapped to the Network Management Software... -
Page 38: Passthrough
WAN to a server on a LAN. Services hosted on a local network can, therefore, be accessed securely on a wide network using the iO. Figure 16– Passthrough Topology © 2021 Multitel – IO Gateway - User Manual... -
Page 39: Table 11 - Protocol Description
USER MANUAL The iO Passthrough topology is divided into two sections: Client/iO Gateway and iO Gateway/Equipment. Client/iO Gateway The user can use a client to send a request to the iO by providing the following information: • • • iO’ IP address... -
Page 40: Table 12 -Source Port Specifications
"-" and "." 4.1.1.4 Destination Port (mandatory) The destination port is self-generated according to the specifications below. If needed, user can change it. The destination port must be between 1 to 65 535. © 2021 Multitel – IO Gateway - User Manual... - Page 41 TCP (default option) Both 4.1.1.7 Action None (default option) Passthrough 4.1.1.8 Status Allows to enable and disable the passthrough. Icon Description Blue icon The passthrough is enabled White icon The passthrough is disabled © 2021 Multitel – IO Gateway - User Manual...
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Page 42: Passthrough Configuration
To delete a Passthrough: 1. Select the passthrough needed to be deleted You can select multiple passthrough at the same time to delete them. 2. Click on Delete 3. Confirm the deletion © 2021 Multitel – IO Gateway - User Manual... -
Page 43: Trap Forwarding
The trap forwarding sources tab allows to configure unlimited of trap sources and indicate the destination. NOTE There is no hard limit on the number of traps forwarding sources but Multitel recommends a limit of 50 sources to avoid any performance issue. -
Page 44: Table 14 - Source Information
The community name use to make connection with the (Mandatory) IP destination to forward trap. SNMP Version The SNMP version use to forward traps received to the (Mandatory) destination. (Options: v2c or v3) © 2021 Multitel – IO Gateway - User Manual... - Page 45 Options: MD5; SHA1 Authentication Password (Minimum 8 characters) Privacy Protocol Options: DES; AES Privacy Password (Minimum 8 characters) To delete a Trap Forwarding Destinations: 1. Select the destination need to be deleted © 2021 Multitel – IO Gateway - User Manual...
- Page 46 The timestamp is based on the date & time configuration of the user computer. IP address of the source or the destination Port number Community Name SNMP Version Trap Type Message © 2021 Multitel – IO Gateway - User Manual...
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Page 47: Table 16 - Snmp Trap Error
If the size of the excel file is bigger than 200 000 Mbit To ensure optimum performance, the iO device will only keep the recording of four (4) periods. If there is more period created, the device will automatically delete the oldest. © 2021 Multitel – IO Gateway - User Manual...
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