Page 1 ® ® Epson SureColor F1070 User's Guide...
Page 3: Table Of Contents
Contents SureColor F1070 User's Guide ........................9 Introduction to Your Printer........................10 Printer Features ..........................10 Optional Equipment and Replacement Parts................. 11 Available Software ..........................12 Notations Used in the Documentation ....................13 Printer Part Locations......................... 14 Product Parts - Front/Side ......................14 Product Parts - Inside ........................
Page 4 Using WPS to Connect to a Network ..................... 37 Printing a Network Status Sheet......................38 Printing a Network Connection Report ....................38 Network Connection Report Codes and Messages ............... 39 Changing or Updating Network Connections ..................44 Accessing the Web Config Utility ....................44 Changing a USB Connection to a Wi-Fi Connection..............
Page 5 Loading Film on the Platen....................... 103 Starting a Print Job........................... 104 Cancelling a Print Job ........................105 Finishing a T-shirt..........................105 Removing a Printed T-shirt ......................106 Fixing the Ink ..........................106 Fixing Conditions (Heat Press) ....................107 Fixing Conditions (Heat Tunnel)....................108 Performing Post-processing for Film ....................
Page 6 Shaking the Ink Packs ......................... 137 Replacing the Ink Packs ......................139 Replacing the Maintenance Box....................... 144 Replacing the Head Maintenance Set ....................145 Replacing the Wiper Unit........................146 Using the Ink Cleaning Solution ....................... 147 Cleaning Around the Print Head....................... 149 Cleaning the Suction Cap.........................
Page 7 Overall Print Quality Is Poor ......................185 Lines Are Misaligned ........................187 Grainy or Unclear Printout ......................188 White Ink Quality Is Poor ......................189 Ink Stains Appear Outside the Printed Areas................190 Printer Status Sheet or Logs Print Incorrectly ................191 Uninstall Your Product Software.......................
Page 8 Binding Arbitration and Class Waiver ....................213 Trademarks ............................216 Copyright Notice..........................217 A Note Concerning Responsible Use of Copyrighted Materials........... 217 Copyright Attribution ........................218...
Page 9: Surecolor F1070 User's Guide
SureColor F1070 User's Guide Welcome to the SureColor F1070 User's Guide. For a printable PDF copy of this guide, click here.
Page 10: Introduction To Your Printer
High Resolution • UltraChrome DG2 pigment ink optimized for textile printing for smooth gradations and high color reproducibility • High-density white printing using White ink and pre-treatment solution developed specially for Epson pigment ink textile printers Easy-to-use setup and operation features •...
Page 11: Optional Equipment And Replacement Parts
(Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. In addition to the accessories listed below, 1-year, 2-year, and 4-year extended service plans are available.
Page 12: Available Software
Start Here sheet. For detailed information about the software on your system, see the software help. Note: Printer drivers are not provided for this product. You need to download Garment Creator 2 or a software RIP from the Epson website in order to print. An internet connection is required to obtain the product software.
Page 13: Notations Used In The Documentation
Note: For Mac users, EPSON Software Updater only receives updates for software (such as Garment Creator 2), not firmware. For firmware updates, check Epson Edge Dashboard and update as necessary.
Page 14: Printer Part Locations
• Cautions must be observed to avoid damage to your equipment. • Notes contain important information about your printer. • Tips contain additional printing information. Parent topic: Introduction to Your Printer Printer Part Locations Check the printer part illustrations to learn about the parts on your printer. Product Parts - Front/Side Product Parts - Inside Parent topic:...
Page 15: Product Parts - Inside
Ink cover Maintenance box cover USB memory port Control panel AC inlet USB port Ethernet/LAN port Data light Status light Parent topic: Printer Part Locations Product Parts - Inside...
Page 16: Using The Control Panel
Print head Platen Ink tray Adjustable platen hanger (to hang platen frame) Loading guard Note: Do not place objects on this guard. Objects may get caught in the guard when it is opened or closed, which could damage the product. Maintenance box Suction cap Wiper unit...
Page 17: Control Panel
Control Panel power button home icon Error alert light; check the control panel for error details when lit LCD touchscreen LCD Screen Note: When a print job has been sent to the printer, you can select the screen switching icon to toggle between the job preview screen and the Home screen.
Page 18 Home Screen Access menu items Displays the printer's status, error messages, and other information Displays the current media setting Displays the amount of ink remaining The abbreviation below each bar indicates the ink color. WH: White CL: Cleaning ink pack BK: Black Y: Yellow M: Magenta...
Page 19 Footer (displays temperature, humidity, time, and available buttons) When the notification icon is displayed, the temperature around the printer exceeds approximately 86˚F (30˚C). If you continue to use the product while this is displayed, automatic maintenance cleanings may become more frequent. Reduce the room temperature or temporarily stop printing to reduce the temperature around the print head.
Page 20 Displays the Maintenance menu You can check and clean the print head nozzles, replace consumables, and clean parts. USB memory device status Tap the icon to print or delete print jobs in the USB memory device. (Only enabled when a USB memory device is connected.) Network status icons;...
Page 21: Changing The Lcd Screen Language
Displays a preview image of the current print job Displays the current print settings Select to start printing Select to cancel the print job Switches the screen display When a print job has been sent to the printer, you can select the screen switching icon to toggle between the information screen (the display on the right) and the job preview screen (the display on the left).
Page 22: Administrator Password Instructions
5. Select the date format you want to use. 6. Use the on-screen keyboard to enter the current date and select OK. 7. Select the time format you want to use. 8. Use the on-screen keyboard to enter the current time and select OK. 9.
Page 23 You can change the administrator password from Web Config. The new password must be 8 characters or more. If you restore the product to default settings, the administrator password resets to the product serial number. Note: If you forget the password or inadvertently set it, contact Epson for assistance. Parent topic: Introduction to Your Printer...
Page 24: Printer Usage Guidelines
Printer Usage Guidelines Follow the guidelines in these sections as you use your printer, consumables, and print media. Installation Space Using Your product Storing Your product Handling Ink and Cleaning Packs Handling White Ink Handling T-shirts (Media) Handling Pre-treatment Solution Precautions When Printing on Film Related references Environmental Specifications...
Page 25: Installation Space
Installation Space Make sure that you clear the following amount of working space so that you can eject paper and replace consumables as necessary for your model. Approximately 37 in. (940 mm) Approximately 47.2 in. (1200 mm) 27.6 in. (700 mm) 19.7 in.
Page 26: Using Your Product
• Wider than the space between the rubber feet on the bottom of the product Parent topic: Printer Usage Guidelines Using Your product Follow these guidelines as you use your product: • Operate the product only within the specified operating temperature and humidity range. •...
Page 27: Storing Your Product
• To keep the print head in optimum operating condition, maintenance is performed when the product is turned on. If the product is turned on and off frequently, more ink is consumed in each maintenance operation. We recommend leaving the power on to reduce ink consumption. Note: To keep the print head in the optimum operating condition, ink and cleaning liquid are also used in maintenance operations such as head cleaning in addition to printing.
Page 28: Handling Ink And Cleaning Packs
Related tasks Performing a Nozzle Check Storing the Printer Related topics Maintenance Handling Ink and Cleaning Packs Follow these guidelines as you handle the ink and cleaning packs: • Extra ink is required to charge the print head nozzles the first time the product is used. Be sure to have replacement ink packs ready.
Page 29: Handling White Ink
Note: To maintain the quality of the print head, the printer stops printing before ink packs are completely expended. The ink packs may contain recycled materials; this does not affect printer functions or performance. Parent topic: Printer Usage Guidelines Related references Handling White Ink Related topics Shaking and Replacing Ink Packs...
Page 30: Handling T-Shirts (Media)
Related topics Shaking and Replacing Ink Packs Handling T-shirts (Media) Follow these guidelines as you handle and store printed T-shirts: • Avoid storing T-shirts in direct sunlight, or in locations that are subject to excessive dust, heat, or humidity. If T-shirts are stored in a hot place after printing, the printed surface may soften and become sticky.
Page 31: Handling Pre-Treatment Solution
Handling Pre-treatment Solution Follow these guidelines as you handle and store pre-treatment solution: • We recommend that the pre-treatment solution be stored at room temperature, out of direct sunlight, and used before the expiration date printed on the packaging. • If white coagulation occurs during storage of the cotton pre-treatment solution, filter it to remove the coagulation before use.
Page 32: Wi-Fi Or Wired Networking
Wi-Fi or Wired Networking See these sections to use your product on a Wi-Fi or wired network. Network Security Recommendations Wi-Fi Infrastructure Mode Setup Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet Printing a Network Connection Report Changing or Updating Network Connections Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network...
Page 33: Wi-Fi Infrastructure Mode Setup
The wireless router or access point can be connected to your computer over a wireless or wired network. Note: You cannot connect to a wired and wireless network at the same time. Epson product Wireless router or access point Computer with a wireless interface...
Page 34: Selecting Wireless Network Settings From The Control Panel
To install your product on a wireless network, install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance.
Page 35: Wi-Fi Direct Mode Setup
Wi-Fi icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website. Note: If you don't see the Wi-Fi icon, you may have selected the wrong network name or entered the password incorrectly.
Page 36: Enabling Wi-Fi Direct Mode
Wi-Fi Direct icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the network software from the Epson website. Note: If you don't see the Wi-Fi Direct icon on the LCD screen, you may have selected the wrong network name or entered the password incorrectly.
Page 37: Wi-Fi Protected Setup (Wps)
Wi-Fi icon on the LCD screen and should be able to connect to your product directly from your computer or device, and then print. If you are printing from a computer, make sure you installed the product software from the Epson website.
Page 38: Printing A Network Status Sheet
Note: If you don't see the Wi-Fi icon, restart the access point, move it closer to the printer, and repeat these steps to try again. If it still does not work, print a network connection report and check the solution. Parent topic: Wi-Fi Protected Setup (WPS) Printing a Network Status Sheet...
Page 39: Network Connection Report Codes And Messages
Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear at the top of the report. Error code Message Note: Error codes and messages listed here may not all apply to your product.
Page 40 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
Page 41 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
Page 42 Error code and message Solution Make sure your computer or network device are turned on. Also make sure that you can access the Internet and Confirm the connection and network setup other devices on the same network from the devices you of the PC or other device.
Page 43 Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following: • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.
Page 44: Changing Or Updating Network Connections
Network Environment Messages Message Solution The Wi-Fi environment needs to be Move your product closer to your router or access point, improved. Turn the wireless router off and and remove any obstacles between them. Then turn off then turn it on. If the connection does not your router or access point, wait about 10 seconds, and improve, see the documentation for the turn it back on again.
Page 45: Changing A Usb Connection To A Wi-Fi Connection
Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...
Page 46: Connecting To A New Wi-Fi Router
1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
Page 47: Basic Printing
Basic Printing Refer to these sections to learn how to perform basic print functions. Overview of the Printing Process Required Equipment (Printing on T-shirts) Required Equipment (Printing on Film) Pre-treating a T-shirt Creating Your Design Preparing Your Printer Loading a T-shirt Loading Film on the Platen Starting a Print Job Cancelling a Print Job...
Page 48 5. Attaching the Platen and Grip Pad Attach the platen or grip pad (if necessary) to the printer. 6. Loading the T-shirt (Media) Load the T-shirt onto the platen or grip pad. 7. Printing Check that the job has been received and the printer's screen has switched to the preview display before you start printing.
Page 49: Required Equipment (Printing On T-Shirts)
Parent topic: Basic Printing Related references Required Equipment (Printing on T-shirts) Required Equipment (Printing on Film) Related tasks Preparing Your Printer Starting a Print Job Removing a Printed T-shirt Loading Film on the Platen Performing Post-processing for Film Related topics Pre-treating a T-shirt Loading a T-shirt Creating Your Design...
Page 50 For best results, use a paint roller or sprayer to apply pre-treatment solution to the T-shirt. Note: Using non-Epson pre-treatment solution may yield poor color, image quality, or washability. Note: The cotton pre-treatment solution must be diluted with distilled water at a 1:2 ratio.
Page 51: Required Equipment (Printing On Film)
solution may be used because of overspray. For best results, we recommend an electric sprayer that allows you to spray a fine mist. Check in advance if the solution can be applied properly according to the pre-treatment solution and pre-treatment conditions. Sticky tape or lint roller (commercially available) Use sticky tape or a lint roller to remove lint from the print surface of the T-shirt.
Page 52: Pre-Treating A T-Shirt
Opaque adhesive tape (commercially available) Use tape to secure the film to the platen. Note: Using transparent tape may cause head striking. A tray larger than the film (commercially available) Place the film in the tray when applying powder. Sieve/powder shaker (commercially available) Use to evenly apply powder to the printed film and help avoid lumps.
Page 53: Preparing The Pre-Treatment Solution
• Always wear protective eyewear, gloves, and a mask when applying the pre-treatment solution. If pre- treatment solution comes in contact with your skin or enters your eyes or mouth, take the following actions: • If you get pre-treatment solution on your skin, immediately wash it off using plenty of soap and water.
Page 54 1. To attach the tap, cut the cardboard along the perforations and remove the tap from inside the cardboard box. 2. Pull the cap section out of the hole in the cardboard. Note: Make sure you pull the cap section out of the hole in the cardboard. If the cap is opened without being pulled out, the pre-treatment solution may spill out.
Page 55 3. Remove the cap. 4. Remove the tap from the bag and turn the tap's handle section until the hole is visible as shown. Note: If you cannot see the hole or if the tap is damaged, contact Epson.
Page 56 5. Attach the tap. 6. Remove the cap from the end of the tap and turn the lever until the hole is facing down. 7. To pour the solution, tilt the cardboard box and pour the pre-treatment solution into the desired container.
Page 57: Filtering The Cotton Pre-Treatment Solution
Filtering the Cotton Pre-treatment Solution Coagulation may develop in the cotton pre-treatment solution during storage and can cause uneven print results if the solution is used. If you see coagulation, filter the pre-treatment solution before using it. You need the following: •...
Page 58 2. Open up a new filter and place it over the funnel as shown.
Page 59 3. Insert the funnel into the mouth of the bottle. 4. Remove the cap from the spout of the pre-treatment solution.
Page 60 5. Open the lever and carefully pour one liter of the pre-treatment solution through the filter into the bottle. Note: Be careful not to overfill the funnel and filter with the pre-treatment solution. If there is only a small amount left in the container, carefully tip the container forward to pour it out.
Page 61 6. Once you have poured out a liter of solution, or the container is empty, close the lever and replace the spout cap. 7. Transfer the filtered pre-treatment solution to the intended container for use. If you want to filter more pre-treatment solution, replace the filter with a new one and repeat the steps.
Page 62: Diluting The Pre-Treatment Solution
9. Rinse the used funnel and bottle with water and then wipe the funnel dry with a soft, dry cloth. Note: If you are using tap water to rinse the funnel and bottle, make sure you use distilled or pure water at the end.
Page 63 2. Spread out the T-shirt on a flat surface. 3. Use sticky tape (or a lint roller) to remove lint from the area where you will apply the pre-treatment solution. 4. Squeeze the pre-treatment solution out of the roller by pressing it against the edge of the tray. 5.
Page 64: Pre-Treating A T-Shirt With A Pre-Treatment Machine
Pre-treating a T-shirt with a Pre-treatment Machine Since pre-treatment machine models may vary in operation and controls, you should consult the pre- treatment machine documentation. Warning: Depending on the type of sprayer used, the machine may create a mist when applying the pre-treatment solution.
Page 65: Fixing The Pre-Treatment Solution (Heat Press)
6. Fix the pre-treatment solution with a heat press with parchment (silicone) paper. Note: The T-shirt fibers must be pressed flat to produce even whiteness. If you use a heat tunnel to fix the ink, use a heat press for a short period of time at high pressure to flatten the T-shirt fibers before printing.
Page 66: Creating Your Design
Creating Your Design After creating the data, use the Garment Creator 2 software to transmit it to the printer. U.S. and Canada: Visit your product's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select your product to download the Garment Creator 2 software and utilities.
Page 67: Printable Area For Each Platen
Parent topic: Creating Your Design Printable Area for Each Platen Each platen provides a different size of printable area. You do not need the platen frame when a grip pad is attached to the platen. Platen size Printable area Small 10 inch ×...
Page 68 Platen frame Printable area Small/extra small platen 0.24 inch (6 mm) margins Platen frame Printable area You cannot print on this area...
Page 69: Preparing Your Printer
Parent topic: Creating Your Design Preparing Your Printer Before transmitting print data from the Garment Creator 2 software, check the printer's status and make sure that the print head nozzles are not clogged. Perform a nozzle check to check for clogged nozzles and run a cleaning if necessary. Note: If you are printing on film, make sure to use a platen without a grip pad or frame.
Page 70 1. Peel off one section on the back of the grip pad backing as shown. 2. Place the platen on a flat surface, align the corners of the grip pad so that they are slightly inside the corners of the platen, and then set the adhesive side of the grip pad to the platen. Note: Do not allow the corners of the grip pad where the backing has not been removed to protrude past the edges of the other side of the platen.
Page 71 3. Gently press on the section of the grip pad where the backing was removed to adhere it to the platen. 4. Carefully lift the grip pad and peel off the other two sections of the grip pad backing.
Page 72: Removing The Grip Pad From The Platen
5. Carefully adhere the rest of the grip pad to the platen and rub each section to adhere it. Parent topic: Preparing Your Printer Related references Optional Equipment and Replacement Parts Related tasks Removing the Grip Pad from the Platen Loading a T-shirt on the Grip Pad Removing the Grip Pad from the Platen You can remove the grip pad from the platen.
Page 73 1. Place the platen on a flat surface and hold it down with one hand. 2. Using your other hand, peel off the grip pad.
Page 74: Installing The Platen
If any glue remains on the platen, soak a soft cloth in diluted neutral detergent, wring it out thoroughly, and wipe off the glue. Caution: Do not use solvents such as alcohol to remove the glue. You can damage, warp, or discolor the platen or other parts.
Page 75 2. Store the adjustable platen hanger if it is extended. 3. If you are replacing a platen, grip the left and right side of the platen and lift it straight up to remove it.
Page 76 4. Align the platen to fit into the holes in the base and place the platen on the printer. • Small/extra-small platen...
Page 77: Loading A T-Shirt
• Sleeve platen 5. After installing a platen of a different size, perform a head alignment. Parent topic: Preparing Your Printer Related references Optional Equipment and Replacement Parts Related tasks Aligning the Print Head Loading a T-shirt Refer to these sections to load a T-shirt into the printer. If you notice any creases on the T-shirt, use a heat press to iron them out before loading the shirt.
Page 78: Loading A T-Shirt On The Grip Pad
Loading a T-shirt on the Grip Pad Loading a T-shirt on the Platen Loading a Sleeve on the Sleeve Platen Parent topic: Basic Printing Loading a T-shirt on the Grip Pad Before printing, carefully load a T-shirt on the platen with a grip pad attached. Do not use the platen frame with the grip pad.
Page 79 3. Pull out the adjustable platen hanger until the tip extends beyond the printer, then expand the sides as shown.
Page 80 4. Slide the hem of the T-shirt over the platen from the front.
Page 81 Note: The line inside the frame in the illustration below indicates the center of the platen. 5. Adjust the T-shirt according to the print position. You can use the grid on the loading guard as a guide for the loading position.
Page 82 Since the grid is symmetrical, you can perform horizontal alignment by simply aligning the sleeves or sides of the T-shirt with the same squares on the left and right. Note: If you frequently print on the same garment type, mark the aligned squares with a sticker so you can easily load the garment in the same position the next time.
Page 83 6. Gently pull the T-shirt over the edges of the grip pad to flatten it. Note: Do not pull too hard on the T-shirt. If the T-shirt is stretched too much, the print quality may decline and the white under-base print may extend outside the image.
Page 84 7. Remove any lint from the printing surface and press the fibers flat. Note: There may be lint on the T-shirt if you have not applied pre-treatment solution. Use a lint roller or sticky tape to remove the lint and then press the fibers flat using a hard roller. Lint and fibers may stick to the print head and stain other areas.
Page 85 decline. Stretch the shirt to remove the slack, however, do not stretch it so much that the printed image will be distorted.
Page 86 9. Gently press the T-shirt with the grip pad tool and move the grip pad tool across the T-shirt vertically and horizontally from the edges as shown to flatten the printing surface. Repeat as needed to remove any slack or creases from the surface. Note: If the grip pad tool gets dirty, wipe it with a damp cloth.
Page 87 Note: If the T-shirt is coated with pre-treatment liquid or the grip pad tool catches on the fabric, you can use a heat-resistant release sheet with the grip pad tool as shown. 10. Store the adjustable platen hanger.
Page 88: Loading A T-Shirt On The Platen
11. Tuck the T-shirt around the platen so that it does not drape over the base. Note: If the garment extends beyond the platen, the printer cover will not close. Note: Be careful that the fabric does not get wrapped around the hanger and stretched out. Printing with the fabric stretched too much may cause printing defects.
Page 89 2. Open the printer cover. 3. Confirm that the platen is installed and remove the platen frame, if necessary.
Page 90 4. Pull out the adjustable platen hanger until the tip extends beyond the printer, then expand the sides as shown.
Page 91 5. Slide the hem of the T-shirt over the platen from the front.
Page 92 Note: The line inside the frame in the illustration below indicates the center of the platen. 6. Adjust the T-shirt according to the print position. You can use the grid on the loading guard as a guide for the loading position.
Page 93 Since the grid is symmetrical, you can perform horizontal alignment by simply aligning the sleeves or sides of the T-shirt with the same squares on the left and right. Note: If you frequently print on the same garment type, mark the aligned squares with a sticker so you can easily load the garment in the same position the next time.
Page 94 7. Replace the platen frame.
Page 95 8. Remove any lint from the printing surface and press the fibers flat. Note: There may be lint on the T-shirt if you have not applied pre-treatment solution. Use a lint roller or sticky tape to remove the lint and then press the fibers flat using a hard roller. Lint and fibers may stick to the print head and stain other areas.
Page 96 9. Gently pull the edges of the T-shirt outside of the frame to remove any slack. Note: The printer detects the highest part of the garment surface. If there are any wrinkles, creases or slack near the inside edge of the frame, the distance between the print head and the print surface...
Page 97 may increase and print quality may decline. Stretch the T-shirt to remove the slack, however, do not stretch the T-shirt so much that the printed image will be distorted.
Page 98 10. Store the adjustable platen hanger. 11. Press down the frame of the platen so that it does not become loose. Note: Using the platen frame to place the garment surface under a suitable amount of tension can reduce swelling of the garment surface during printing.
Page 99: Loading A Sleeve On The Sleeve Platen
12. Tuck the garment around and under the frame so that it does not drape over the base. Note: If the garment extends beyond the platen, the printer cover will not close. 13. Close the printer cover. Parent topic: Loading a T-shirt Loading a Sleeve on the Sleeve Platen Before printing, carefully load a sleeve onto the sleeve platen.
Page 100 2. Open the printer cover. 3. Remove the platen frame, if necessary.
Page 101 4. Slide the sleeve over the platen. Load the T-shirt so that the side seams and sleeve seams are not on the top. If there are raised sections, such as seams, an error may occur or the print quality may decline.
Page 102 5. Flatten the printing surface and attach the platen frame. Load it so that the small holes in the frame are at the front and back. 6. Gently pull the edges of the sleeve outside of the frame to remove any slack.
Page 103: Loading Film On The Platen
Note: Do not pull the sleeve too much; otherwise, the print quality may decline, and any white under-base print may extend outside of the image. 7. Press down the frame of the platen so that it does not become loose. 8.
Page 104: Starting A Print Job
2. Remove the platen frame, if necessary. 3. Check the preview of the print job in Garment Creator 2 and load the film on the platen. Make sure to place the film so that you avoid printing beyond the edges of the film. Note: The top of the preview display area is the front of the printer (the part with the hanger if you are using a hanger platen).
Page 105: Cancelling A Print Job
2. Select Start on the LCD screen. To reprint the job, select Menu > Reprint, and then enter the number of prints and select Done. When the preview appears on the LCD screen, select Start. Note: Reprint data is not overwritten until a new job is sent to the printer. Reprint data is not deleted until the USB memory stick is removed or the printer is turned off.
Page 106: Removing A Printed T-Shirt
Fixing the Ink Parent topic: Basic Printing Removing a Printed T-shirt After you print an image on a T-shirt, remove it from the printer. Caution: Do not touch the printed surface when you handle the T-shirt; the ink is still wet. 1.
Page 107: Fixing Conditions (Heat Press)
If the printing is near the seams, such as on sleeves, the ink may not be sufficiently fixed due to the difference of levels in the seams. We recommend using a heat-resistant sheet above and below the T- shirt to reduce the difference in levels. When using a heat press to fix ink to polyester T-shirts, the heat press can be soiled with ink due to the properties of the fabric.
Page 108: Fixing Conditions (Heat Tunnel)
Ink type Time Temperature Pressure Color 45 seconds 338 °F (170 °C) 6.1 Psi (4.2 N/cm White Larger than A4 size with Up to 90 seconds White ink Note: If the ink is not completely dry after 90 seconds, extend the duration while carefully checking if the pre-treatment solution is dry.
Page 109: Performing Post-Processing For Film
Parent topic: Fixing the Ink Performing Post-processing for Film After you print your design on a sheet of film, remove it from the printer and perform post-processing to transfer it to your desired media. Note: The steps for post-processing can vary depending on the type of film and powder you are using, the media you are transferring the design to, the specific equipment you are using to fix the ink, and even the amount of ink used.
Page 110: Printing From A Usb Memory Device
Printing from a USB Memory Device You can connect a USB memory device to the printer and print jobs saved from Garment Creator 2. You can also save print jobs to a USB memory device that is connected to your computer or to the printer. Note: When a USB memory device is connected to the printer, the last print data sent from Garment Creator 2 is automatically saved to the USB memory device as temporary reprint data with the filename Epson_repeat_print.prn.
Page 111: Connecting And Printing From A Usb Memory Device
Parent topic: Printing from a USB Memory Device Connecting and Printing from a USB Memory Device You can print jobs saved from Garment Creator 2 to a USB memory device connected to your printer. 1. Connect the USB memory device containing the saved data to the USB memory device port. 2.
Page 112 6. When the preview is on the screen, load the shirt on the platen and select the Start icon. Note: Do not leave any objects in the shaded areas shown in the illustration. Objects placed here may get caught in the cover or fall into the printer and cause damage. Once the specified number of garments are printed, a list of print jobs appears on the printer's screen.
Page 113: Using The Control Panel Menus
Using the Control Panel Menus Follow the instructions in these sections to access the printer menu system and select settings. Accessing the Printer's Menus Basic Settings Menu Printer Settings Menu Maintenance Menu Network Settings Menu Media Settings Maintenance Settings Printer Status Menu Supply Status Menu Accessing the Printer's Menus You can use the printer menus to adjust the settings that control how your printer works.
Page 114 Setting Options Description LCD Brightness 1 to 9 Adjusts LCD screen brightness Sounds Button Press Adjusts the volume of control panel sounds Completion Notice Adjusts the volume of the following notification events: • When the job has finished printing and the media is ready to be removed •...
Page 115: Printer Settings Menu
Setting Options Description Keyboard Various options Select the keyboard displayed on the LCD screen Unit Settings Length Unit Select the unit for length and temperature displayed on the LCD Temperature screen Parent topic: Using the Control Panel Menus Printer Settings Menu Select the Menu icon >...
Page 116: Maintenance Menu
Maintenance Menu Select the Maintenance or Menu icon > Maintenance to run nozzle checks, cleaning cycles, and other maintenance operations. Caution: Follow the instructions in the topic links below the table to use these menu settings correctly. Setting Options Description Print Head Nozzle Check Pattern Type Select to run the nozzle check utility...
Page 117: Network Settings Menu
Setting Options Description Cleaning the Maintenance Around the Head Select to move the platen and print Parts head to the maintenance position for Suction Cap the selected cleaning option Sensor Cover Keeping Preparation — Perform if you are storing the printer for a long time (one month or more) Parent topic: Using the Control Panel Menus...
Page 118: Media Settings
Setting Options Description Network Status Wired LAN/Wi-Fi Status Displays current communication status and connection settings Wi-Fi Direct Status Displays the number of connected devices and connection settings Print Status Sheet Prints the current network connection information Connection Check — Confirms the network status. You can also print a connection check report.
Page 119 Setting Options Description Print Head Alignment Standard Select to run the head alignment utility to correct grainy or blurry print results Micro Adjust by realigning the print head for each platen size Note: This does not affect your print results if you set uni-directional printing for the print job.
Page 120: Maintenance Settings
Related tasks Aligning the Print Head Maintenance Settings Select the Menu icon > General Settings > Maintenance Setting to customize various maintenance settings. Setting Options Description Cleaning Setting Threshold of Clogged Threshold of Clogged Nozzles sets Nozzles the number of clogged nozzles at which head cleaning should be Max Retry Cleaning performed.
Page 121: Printer Status Menu
— Displays the firmware version of the printer Printer Name — Displays the name of the printer set in Epson Edge Dashboard Fatal Error Log — Displays fatal error information Operation Report Total Print Numbers Displays the total number of the...
Page 122 Setting Description Wiper Unit Displays the consumption level of the wiper unit and the model number Head Maintenance Set Displays the consumption level of the flushing pad and the model number for the consumable items Parent topic: Using the Control Panel Menus...
Page 123: Maintenance
Maintenance See the instructions in these sections to maintain your printer for optimum results. Maintenance Guidelines When to Maintain Your Product Maintenance Safety Instructions Print Head Maintenance Print Head Alignment Shaking and Replacing Ink Packs Replacing the Maintenance Box Replacing the Head Maintenance Set Replacing the Wiper Unit Using the Ink Cleaning Solution Cleaning Around the Print Head...
Page 124: When To Maintain Your Product
• Metal or plastic tray (commercially available) for holding used cleaning items • Soft cloth Parent topic: Maintenance Related references Optional Equipment and Replacement Parts When to Maintain Your Product See the guidelines here to determine when to perform maintenance operations on your product, or replace or refill consumables.
Page 125 Do not clean any parts other than those shown in the illustration below, or touch any parts other than those indicated. Doing so may damage the printer or prevent it from printing correctly. Number Area to clean Frequency The exterior case or inside the As needed printer cover Around the print head...
Page 126 , or when there are ink stains on the print surface of the T-shirt Sensor cover When you see a message on the LCD screen to clean the sensor cover If this message is displayed frequently, contact Epson support.
Page 127 Consumables and Parts Replacement Schedule Number Part to replace Frequency Ink pack When you see a message on the LCD screen to replace the ink supply unit...
Page 128: Maintenance Safety Instructions
Number Part to replace Frequency Maintenance box When a prepare and replacement message is displayed on the LCD screen Wiper unit Head Maintenance Set (flushing pad and capping station) Other Maintenance Schedules Procedure Frequency Remove and shake ink packs When the shake ink icon is displayed above an ink pack;...
Page 129: Print Head Maintenance
• Store ink packs, waste ink, ink cleaner, and cleaning ink packs out of the reach of children. • Wash your hands thoroughly after performing any maintenance procedure. • Remove any loaded T-shirt from the printer before starting periodic cleaning. •...
Page 130: Performing A Nozzle Check
Note: If you have been using the printer in Color ink mode for more than two months, a message appears prompting you to clean the print head to help prevent nozzles that are not being used from clogging. When you see a message like this, clean the print head as soon as possible. Performing a Nozzle Check Cleaning the Print Head Parent topic:...
Page 131 • For sleeve platens, load media in front right-side of the raised section. Note: Make sure to place the media in the correct position for the platen you are using or the platen may be soiled with ink. 4. Secure the corners with tape. 5.
Page 132: Cleaning The Print Head
8. Select Start. The nozzle check pattern prints onto the paper. 9. Remove the paper and check the printed pattern: • If there are no gaps in the pattern, the nozzles are clean. • If there are gaps in the pattern, clean the print head. 10.
Page 133: Print Head Alignment
1. Make sure the printer is turned on and then select Maintenance > Head Cleaning on the control panel. 2. Select a cleaning method: • If you select Auto Cleaning, go to step 5. • If you select one of the manual cleaning options, go to the next step. 3.
Page 134: Aligning The Print Head
Note: Before performing any adjustments, make sure the nozzles are not clogged and clean the print head, if necessary. • Standard (when printouts contain vertical lines or faint text) • Micro Adjust (to fine-tune adjustments after head alignment) Note: If you are using the medium grooved platen or the sleeve platen, or when the print surface of the media is not flat, perform Micro Adjust before a Standard adjustment.
Page 135 6. Look at each printed check pattern, and choose the number that corresponds to the thinnest line. Note: You may see more than one row of patterns. For example, in the image here, -1 is the best line. 7. Do one of the following: •...
Page 136: Shaking And Replacing Ink Packs
If image quality has not improved after making adjustments, do one of the following: • If you selected Standard to make adjustments, try using Micro Adjust. • If you selected Micro Adjust to make adjustments, try setting the Platen Gap setting to Manual. Otherwise, you can try printing the with Uni-Directional (Low Speed) setting enabled in Garment Creator 2.
Page 137: Shaking The Ink Packs
Parent topic: Shaking and Replacing Ink Packs Shaking the Ink Packs To maintain print quality, periodically shake the ink supply units after installing them, and especially when you see a message on the printer's LCD screen telling you to shake the ink. Shake the White ink supply units once a day, and shake the color ink supply units once a month.
Page 138 3. Pull one of the ink trays out of the printer. Caution: Place your hand on the bottom of the tray while removing it. If you use only one hand, the weight of the tray may cause it to fall and damage the ink pack. 4.
Page 139: Replacing The Ink Packs
Note: This printer is designed for use with Epson ink packs only, not third-party ink packs or ink. Other brands of ink supplies are not compatible and, if described as compatible, may not function properly or continuously.
Page 140 installed with ink for printing and printer maintenance. For print quality, some ink remains in replaced ink packs. Caution: Leave your old ink packs in the ink unit until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink packs until you are ready to install the ink. If you see a message to replace the White ink packs, replace the ink pack immediately or the printer may be damaged.
Page 141 3. Pull out the ink tray for the ink pack that you are replacing. Caution: Place your hand on the bottom of the tray while removing it. If you use only one hand, the weight of the tray may cause it to fall and damage the ink pack. 4.
Page 142 Caution: Be careful handling the ink pack as there may be ink around the ink supply port. Do not touch the areas on the ink pack shown below. Warning: If ink gets on your skin, wash it thoroughly with plenty of soap and water. If ink gets into your eyes, flush them immediately with water.
Page 143 Caution: Make sure the ink pack fits onto the pegs and is aligned with the top of the tray. 6. While the ink pack is in the tray, carefully shake it as shown. Shake white ink packs about 50 times and shake other color ink packs 20 times.
Page 144: Replacing The Maintenance Box
10. Follow the instructions on the LCD screen to begin ink charging. Note: Do not turn off the printer, open any covers, or try to perform any other operations while the printer is charging or you'll waste ink. Your product begins charging the ink delivery system. A message appears on the LCD screen when ink replacement is complete.
Page 145: Replacing The Head Maintenance Set
Replacing the Head Maintenance Set Replace the head maintenance set when you see a message on the LCD screen to do so. Note: The printer tracks amounts consumed using the replacement counter and displays a message when the counter reaches the warning level. If you replace the head maintenance set according to the message, the counter is cleared automatically.
Page 146: Replacing The Wiper Unit
• Flushing pad Caution: Lift the flushing pad carefully as ink could spray out if it is raised with too much force. After replacing the flushing pad, make sure that it is installed correctly. If the hooks are raised when printing, the print head could be damaged.
Page 147: Using The Ink Cleaning Solution
• If you want to replace the wiper unit before the message appears, select Maintenance > Replace Maintenance Parts > Wiper Unit. 3. Select Start. 4. Select How To... to view the steps and follow the on-screen instructions. Parent topic: Maintenance Using the Ink Cleaning Solution Use the ink cleaning solution to clean around the suction cap and print head, clean the platen without a...
Page 148 2. Place the cup supplied with the maintenance kit on a tray and pour a small amount of ink cleaning solution into the cup. Note: If you are cleaning the sensor cover, pour about 0.15 ounce (5 ml) into the cup (about halfway to the bottom line).
Page 149: Cleaning Around The Print Head
Related topics Disposing of Used Consumables and Optional Parts Cleaning Around the Print Head Clean around the print head to remove any lint or fibers that have accumulated around the print head nozzles. Note: If it is difficult to remove dirt around the print head, rinse the dirty cleaning stick with ink cleaning solution and try again.
Page 150 6. Grip the platen on the left and right sides, then lift it straight up to remove it. 7. Close the printer cover. 8. Read the message on the LCD screen and then select Start. The print head moves to the maintenance position. Caution: Do not move the print head manually.
Page 151: Cleaning The Suction Cap
10. Follow the on-screen instructions to clean around the print head. Note: Do not touch the nozzle surfaces with the cleaning stick. 11. After cleaning is finished, select Done on the LCD screen. The print head returns to its normal position. 12.
Page 152 the dirt, rinse the dirty cleaning stick with ink cleaning solution and then clean it again. If the cleaning stick is too dirty, use a new one. Note: If you continue to use the printer without cleaning the suction cap, the ink nozzles may clog and print quality may decline.
Page 153: Cleaning The Sensor Cover
Cleaning the Sensor Cover Clean the sensor cover when you see a message on the LCD screen to do so. Note: If you continue to use the printer without cleaning the sensor cover, the printer may not detect the position of the platen and you cannot print. 1.
Page 154 5. Fill the cup supplied with the maintenance kit with pure water and place a cleaning swab in the cup and let it soak in. Make sure that the solution does not drip from the cleaning swab or cleaning wipe when you remove it from the cup.
Page 155 7. Use a new cleaning stick to wipe away any dirt. Wipe with the cleaning stick until there is no more dirt. 8. Repeat steps 6 and 7 to clean the two sensor covers on the left side (the areas shown in the illustration).
Page 156: Cleaning Inside The Printer
Related references Optional Equipment and Replacement Parts Related tasks Using the Ink Cleaning Solution Related topics Disposing of Used Consumables and Optional Parts Cleaning Inside the Printer Clean inside the printer if ink stains or other dirt inside the printer cover or the exterior case make it hard to see inside the printer.
Page 157 3. Wipe away any dirt from the inside of the printer cover using a cleaning wipe that has been soaked in water and thoroughly wrung out. Note: If the stains cannot be removed completely by wiping with water alone, use diluted neutral detergent instead of water.
Page 158 4. Wipe away any dirt inside the transparent parts of the exterior case indicated in the illustration below. Caution: Do not clean the cross-hatched areas shown below. If you place your hands inside the back of the printer, an injury could occur.
Page 159 5. Grip the platen on the left and right sides, then lift it straight up to remove it. 6. Use a cleaning wipe that has been soaked in water and thoroughly wrung out to wipe away any dust and ink stains around the platen attachment area indicated in the illustration. Note: Using the printer when this area is dirty may cause dust or ink stains to stick to the garment.
Page 160: Cleaning The Platen Without A Grip Pad
Parent topic: Maintenance Related tasks Using the Ink Cleaning Solution Cleaning the Platen Without a Grip Pad If the platen without a grip pad is dirty, follow these steps to wipe off the dirt. Note: When printing on polyester T-shirts, the platen can be easily soiled with ink. If this happens, wipe the platen off before it has a chance to dry.
Page 161: Changing The Printer Mode
3. Wipe the platen with a soft, clean cloth to carefully remove any dust or dirt. Note: If the dirt is difficult to remove, use a soft, clean cloth dampened with water and a small amount of ink cleaning solution or detergent and wrung tight. After that, dry the platen with a soft cloth.
Page 162 Preparation Depending on the color mode you are changing to, prepare the following: • If you are changing from Color ink mode to White ink mode, you need one White ink pack. • If you are changing from Color ink mode to White ink mode for the first time, you need an ink charging unit.
Page 163: Disposing Of Used Consumables And Optional Parts
When handing over the pre-treatment solution to the industrial waste disposal company, make sure you include the Safety Data Sheet found on Epson's support website. To download it, visit epson.com/support/sds (U.S.
Page 164: Moving Or Transporting The Product
Moving or Transporting the Product Follow the instructions in these sections to prepare and move the product, and set it back up after moving it. When transporting the product, protect it from shock and vibration by packing it using the packing materials it came with.
Page 165: Moving The Printer
Moving the Printer Setting Up the Printer After Transport Storing the Printer Moving the Printer You can move the printer across the room or to another room on the same floor, or transport it to another building or location as described here. Prepare the following items for transportation: Transportation supports (2) and screws If the transportation supports are not installed before moving the printer, vibrations during...
Page 166 1. Press the power button while the printer is on and select one of the following options: • Moving or transporting the printer: If the printer will not be turned on for a while after turning it off, you also need to select the following items according to the current printer mode and the length of time the printer will not be used.
Page 167 5. Grip the platen on the left and right sides and then lift it straight up to remove it.
Page 168 6. Make sure that the sides of the adjustable platen hanger are folded, and the hanger is pushed securely into the base. 7. Wear the gloves supplied in the Maintenance Kit and remove the wiper unit. Note: The wiper unit can be reinstalled and used again after transporting; store it in a plastic bag to prevent it from being damaged or lost during transportation.
Page 169 8. Re-install the transportation supports that you removed during initial setup and secure them with the screws.
Page 170 9. Insert the screws removed during unpacking into the screw holes and secure them with the Allen key. 10. Use the supplied labels to secure the loading guard at the two locations shown in the illustration. Attach the labels so that they extend below the dashed line on the inside surface of the loading guard.
Page 171: Setting Up The Printer After Transport
11. Close the printer cover. Parent topic: Moving or Transporting the Product Related tasks Setting Up the Printer After Transport Setting Up the Printer After Transport Follow these steps to set up the printer after moving it. See the Start Here sheet for detailed information. Note: If more than two weeks have passed since you made preparations for moving or transporting, drain the cleaning liquid and refill the ink before resuming use.
Page 172: Storing The Printer
4. Install the platen you want to use. 5. Connect the power cable to an electrical outlet and turn on the printer. 6. Perform a nozzle check and confirm that there are no clogged nozzles. 7. Align the print head and check the print quality. Parent topic: Moving or Transporting the Product Related tasks...
Page 173 5. Select How To... on the LCD screen and follow the on-screen instructions to perform the procedure. Note: Before storing any ink packs you removed from the printer, clean off any ink stuck to the ink supply ports. Lightly touch the corner of a wide cleaning stick from the supplied Maintenance Kit to the ink supply port to absorb any ink.
Page 174 Related references Storing Your product White Ink Quality Is Poor Ink Pack Safety Instructions Optional Equipment and Replacement Parts Related tasks Changing the Printer Mode Related topics Shaking and Replacing Ink Packs...
Page 175: Solving Problems
Solving Problems Check these sections for solutions to problems you may have using your product. Product Status Messages Solving Printer Problems Solving Printing Problems Solving Print Quality Problems Uninstall Your Product Software Where to Get Help (U.S. and Canada) Where to Get Help (Latin America) Product Status Messages You can often diagnose problems with your product by checking the messages or icons on its LCD screen.
Page 176 • Check that the transportation supports and labels have been removed. See your documentation If the problem persists, the gantry may be malfunctioning. Contact Epson for for details. support. Press "OK" after checking.
Page 177 LCD screen message Condition/solution The media surface is too If the problem persists after reloading the media, confirm that the stand on high. Check the which the printer is installed is level. The printer cannot operate correctly if it following and place the is installed on a stand with an uneven or distorted surface.
Page 178 A part used in the printer is nearing or at the end of its service life. Contact Replace Parts Soon your dealer or Epson for support and provide them with the displayed maintenance request code. The error persists until you replace the requested (maintenance request part.
Page 179: Solving Printer Problems
(service code) and then reconnect them. Turn the printer on and off several times. If the same error message is displayed on the LCD screen, contact Epson for support and provide them with the displayed service code. Parent topic:...
Page 180: Printer Does Not Turn On
We recommend that you change the preset password as soon as possible to prevent unauthorized access. If you forgot the administrator password you created during network setup, contact Epson for support. Parent topic:...
Page 181: Nothing Prints
Nothing Prints Cannot Print Over a Network Print Head Moves But Nothing Prints Printing Is Slow or Stops Intermittently Platen Height Error Is Displayed While Printing Cannot Access the USB Memory Device Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints, try these solutions: •...
Page 182: Print Head Moves But Nothing Prints
• Print a nozzle check pattern and then clean the print head, if necessary. If there are still clogged nozzles, clean the suction cap and around the print head and then clean the print head again and check if the clogged nozzles were cleared. If the problem remains, contact your dealer or Epson for support.
Page 183: Printing Is Slow Or Stops Intermittently
Related tasks Performing a Nozzle Check Cleaning the Suction Cap Cleaning Around the Print Head Printing Is Slow or Stops Intermittently If printing is slow or stops in the middle of a print job, try these solutions: • Make sure Print Direction is set to Bi-Direction (High Speed) in the Garment Creator 2 software. •...
Page 184: Cannot Access The Usb Memory Device
• Make sure the installed platen supports the thickness of the media you are using Parent topic: Solving Printing Problems Cannot Access the USB Memory Device The USB memory device is not read by just inserting it into the printer's USB port. Select the icon on the Home screen and then select your operation.
Page 185: Overall Print Quality Is Poor
• If you are printing the nozzle check pattern on paper in White ink mode, the rows printed with white ink are difficult to see. Try printing on a transparent sheet to confirm the nozzle check pattern using White ink. Parent topic: Solving Print Quality Problems Related tasks...
Page 186 (within a year of installation in the printer). Replace expired ink packs with new ones. • Make sure you are using genuine Epson ink supply units (ink packs). If you use non-Epson ink packs, printouts may be faint, or the color of the printed image may be uneven because the remaining ink level is not correctly detected.
Page 187: Lines Are Misaligned
• Make sure you are uniformly applying the correct amount of pre-treatment solution. Applying too much or too little, or applying it unevenly can cause uneven print results. • If you are printing on cotton T-shirts, uneven print quality may occur if the pre-treatment solution is too weak.
Page 188: Grainy Or Unclear Printout
Creator 2 software or the printer's menus. If lines are still visible, adjust the print quality settings in the Garment Creator 2 software. Parent topic: Solving Print Quality Problems Related references Media Settings Related tasks Aligning the Print Head Grainy or Unclear Printout If your printouts are grainy or unclear, try these solutions: •...
Page 189: White Ink Quality Is Poor
White Ink Quality Is Poor If you notice that the White ink is uneven, too dark, too light, blurry, or unclear, try these solutions: • To maintain optimum print quality, remove and shake the installed White ink packs at the start of every working day or every 24 hours (or when a message is displayed).
Page 190: Ink Stains Appear Outside The Printed Areas
2. If the problem still remains after running the cleaning once or twice, change the printer mode to Color ink mode, and then back to White ink mode. 3. If changing the printer mode does not resolve the issue, contact your dealer or Epson for support. Parent topic:...
Page 191: Printer Status Sheet Or Logs Print Incorrectly
positions shown below. If you have placed cloth on top and under the T-shirt, replace it with new cloth or use a different cloth according to the color of the T-shirt. Components in the cotton pre-treatment solution may coagulate during storage. The coagulated components can stick to the fabric and cause unevenness.
Page 192: Uninstalling Product Software - Windows
Select your product again, if necessary, then select OK, and click Yes to confirm the uninstallation. 5. Restart your computer, then re-install your software. Note: If re-installing your product software does not solve a problem, contact Epson support. Parent topic: Uninstall Your Product Software Related references Where to Get Help (U.S.
Page 193: Uninstalling Product Software - Mac
Uninstalling Product Software - Mac In most cases, you do not need to uninstall your product software before re-installing it. However, you can download the Uninstaller utility from the Epson support website to uninstall your product software as described here.
Page 194: Where To Get Help (Latin America)
(U.S.) or proimaging.epson.ca (Canada), select your product series and product, and click the Where to Buy button. Or call 800-GO-EPSON (800-463- 7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems Where to Get Help (Latin America) If you need additional help with your Epson product, contact Epson.
Page 195 If your country does not appear in the list, contact the sales office in the nearest country. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine Epson ink, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, visit latin.epson.com or call your nearest Epson sales office.
Page 196: Technical Specifications
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 197: Mac System Requirements
Connection method USB, Ethernet, or Wi-Fi * Does not support Garment Creator 2 Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Latin America), select your product, and select Downloads.
Page 198: Supported Media Specifications
Technical Specifications Ink Specifications Note: This printer is designed for use with Epson ink packs only, not third-party ink packs or ink. Other brands of ink supplies are not compatible and, if described as compatible, may not function properly or...
Page 199: Dimension Specifications
The included initial ink packs are designed for reliable printer setup and cannot be used as replacement ink packs or resold. After setup, the remaining ink is available for printing. Yields are based on ISO 24711 in default mode, printing continuously. Yields vary due to print images, settings, and temperatures.
Page 200: Electrical Specifications
Width 35.4 inches (899 mm) Depth 27.5 inches (699 mm) Weight 156.5 lb (71 kg) (approximately) (with supplied platen installed; not including ink supply units) Parent topic: Technical Specifications Electrical Specifications Rated voltage AC 100 to 240 V Rated frequency range 50/60 Hz Rated current 1.4 A...
Page 201: Environmental Specifications
Environmental Specifications Temperature Operating: 50 to 95 °F (10 to 35 °C) Operating (recommended): 59 to 77 °F (15 to 25 °C) Storage (before unpacking): –4 to 104 °F (–20 to 40 °C); within 120 hours at 140 °F (60 °C) and 1 month at 104 °F (40 °C) Storage (after unpacking): –4 to 104 °F (–20 to 40 °C);...
Page 202: Network Interface Specifications
Ethernet Standards IEEE802.3i (10BASE-T) IEEE802.3u (100BASE-TX) IEEE802.3ab (1000BASE-T) IEEE802.3az (supports energy-saving models); connected device should comply with IEEE802.3az standards Note: Use a category 5e or higher shielded twisted pair cable for all interfaces. Parent topic: Technical Specifications Network Interface Specifications Wi-Fi Standards IEEE802.11b/g/n;...
Page 203: Cleaning Ink Supply Unit Specifications
Network Printing Windows: Protocols/Functions • EpsonNet Print (IPv4 only) • Standard TCP/IP (IPv4/IPv6) • WSD Printing (IPv4/IPv6) • IPP Printing (IPv4/IPv6) Mac: • Bonjour (IPv4/IPv6) • IPP Printing (IPv4/IPv6) Security Protocols SSL/TLS (HTTPS Server/Client, IPPS) IEEE802.1X IPsec/IP Filtering SMTPS (STARTTLS, SSL/TLS) SNMPv3 Ethernet Standards...
Page 204: Pre-Treatment Solution Specifications
Temperature Operating: 50 to 95 °F (10 to 35 °C) Storage (in package and after installation in printer): –4 to 104 °F (–20 to 40 °C); within 4 days at –4 °F (–20 °C) and 1 month at 104 °F (40 °C) Transporting (in package): –4 to 140 °F (–20 to 60 °C);...
Page 205: Ink Cleaning Solution Specifications
Parent topic: Technical Specifications Ink Cleaning Solution Specifications Expiration date See the date printed on the package; at normal temperature Temperature Operating: 50 to 95 °F (10 to 35 °C) Storage (in package): –4 to 104 °F (–20 to 40 °C); within 4 days at –4 °F (–20 °C) and 1 month at 104 °F (40 °C) Transporting (in package): –4 to 140 °F (–20 to 60 °C);...
Page 206: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 207: General Product Safety Instructions
Symbol Description General prohibition To identify actions or operations that are prohibited. Contact prohibition To indicate injury that could occur due to touching a specific part of the equipment. Caution, risk of danger To identify general caution when using the product. Caution, keep hands clear To identify a part of the product that should not be touched.
Page 208 If any abnormalities occur, turn off the power and unplug the power cable immediately, then contact your dealer or Epson Support. • Do not spill liquid on the product or use the product with wet hands.
Page 209 • Do not use aerosol products that contain flammable gases inside or around the product. Doing so may cause fire. • Keep the product away from potential sources of electromagnetic interference, such as loudspeakers or the base units of cordless telephones. •...
Page 210 • If any foreign objects or liquids enter the printer, stop using it immediately. An electric shock or fire could occur. Turn off the power and unplug the power cable immediately and then contact your dealer or Epson Support. • Always turn off the product using the power button, and wait until the power light stops flashing before unplugging the product or cutting off power to the electrical outlet.
Page 211: Lcd Screen Safety Instructions
• Do not use a pointy or sharp object, such as a pen or your fingernail, to operate the LCD screen. • If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support.
Page 212 This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Page 213: Binding Arbitration And Class Waiver
1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permissible under law and includes any dispute, claim,...
Page 214 1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
Page 215 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 216: Trademarks
Agreement by sending a written letter to the Epson Address within thirty (30) days of your assent to this Agreement (including without limitation the purchase, download, installation of the...
Page 217: Copyright Notice
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.

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