HP ProBook 465 G11 Maintenance And Service Manual
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HP ProBook 465 G11 Maintenance And Service Manual

HP ProBook 465 G11 Maintenance And Service Manual

16 inch notebook pc
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Maintenance and Service Guide
HP ProBook 465 16 inch G11 Notebook PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

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Summary of Contents for HP ProBook 465 G11

  • Page 1 Maintenance and Service Guide HP ProBook 465 16 inch G11 Notebook PC SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.
  • Page 2 HP to be bound by the terms of the HP End Not all features are available in all Inc. under license. Chrome and Google User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.

  • Page 4: Table Of Contents

    Table of contents 1 Product description............................................. 1 2 Components................................................4 Locating hardware ............................................4 Locating software............................................4 Right..................................................4 Left................................................... 5 Display ...................................................7 Low blue light mode (select products only)..............................7 Keyboard area..............................................9 Touchpad ..............................................9 Touchpad settings ......................................... 9 Adjusting touchpad settings................................
  • Page 5 Fingerprint reader cable......................................66 Touchpad cable..........................................67 Touchpad ..............................................68 Top cover and keyboard......................................69 6 Computer Setup (BIOS), TPM, and HP Sure Start ..............................71 Using Computer Setup ..........................................71 Navigating and selecting in Computer Setup ............................71 Restoring factory settings in Computer Setup............................72 Updating the BIOS ..........................................72 Determining the BIOS version ..................................72...
  • Page 6 7 Backing up, restoring, and recovering....................................75 Backing up information and creating recovery media............................75 Using Windows tools for backing up..................................75 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......75 Restoring and recovering your system..................................76 Creating a system restore .......................................76 Restoring and recovery methods ..................................76...
  • Page 7 Current BIOS steps ...........................................87 Nonvolatile memory usage ........................................89 Questions and answers ........................................90 Using HP Sure Start (select products only)................................92 11 Power cord set requirements.........................................93 Requirements for all countries ......................................93 Requirements for specific countries and regions.............................93 12 Recycling................................................96 Index....................................................97...

  • Page 8: Product Description

    Product components and their descriptions Category Description Product Name HP ProBook 465 16 inch G11 Notebook PC Processors AMD® Ryzen™7-7735U 4.75 GHz processor (8 cores, 16 MB L3 cache, 28 W) AMD Ryzen5-7535U 4.55 GHz processor (6 cores, 16 MB L3 cache, 28 W) AMD Ryzen3-7335U 4.30 GHz processor (4 cores, 8 MB L3 cache, 28 W)
  • Page 9 USB Type-C® power connector port, 10 Gbps port with DisplayPort output USB Type-C power connector port, 20 Gbps port with DisplayPort output USB Type-C power connector port 40 Gbps port with DisplayPort output USB Type-C power connector and Thunderbolt™ port with HP Sleep and Charge and DisplayPort output Keyboard/pointing Keyboard...
  • Page 10 Category Description Power requirements Battery: 3 cell, 56 Whr, polymer, HP Long Life battery and 3 cell, 48 Whr, polymer, HP Long Life battery HP Fast Charge Technology AC adapters 100 W, USB Type-C with straight barrel non-Power Factor Correction (nPFC), 1.8 m [6.0 ft]) 65 W, USB Type-C with straight barrel (nPFC), 1.8 m [6.0 ft])

  • Page 11: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ■ Select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.

  • Page 12: Left

    High Definition Multimedia Interface (HDMI) device. USB 5 Gbps port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices (such as a smartphone), even when the computer is off.
  • Page 13 For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 14: Display

    To reduce the risk of serious injury, read the Safety & workstation setup and proper posture, health, and work habits for computer users. The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Display...
  • Page 15 For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Chapter 2 Components...

  • Page 16: Keyboard Area

    Keyboard area Keyboards can vary by language. NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode.

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 18: Button And Fingerprint Reader

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light ●...

  • Page 19: Special Keys

    Table 2-6 Button and fingerprint reader and their descriptions Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...
  • Page 20 Table 2-7 Special keys and their descriptions Component Description Action keys Execute frequently used system functions. Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys .

  • Page 21: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description num lk Turns the embedded numeric keypad on and off when pressed in combination with the key. – or – Turns the embedded numeric keypad on and off. – or – Alternates between the navigational and numeric functions on the integrated numeric keypad.

  • Page 22: Rear

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Rear...

  • Page 23: Using A Sim Card (Select Products Only)

    Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 24: Determining The Correct Sim Card Size For Your Computer

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 25: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 26 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly: Display spare parts are available only as subcomponents. For spare part Not available as a information, see Display assembly subcomponents on page spare part Top cover and keyboard Top cover and keyboard with backlight and clickpad (includes backlight cable and N99343-xxx...
  • Page 27 Cable Kit, spare part number N96922-001. (4b) Touchpad cable: Included in the Cable Kit, spare part number N96922-001 HP 4000 4G LTE-Advanced Pro WWAN module N65633-005 WWAN antenna plate and foil: Included in the Miscellaneous Kit, spare part number...
  • Page 28 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number 16 GB, DDR5-5600, 1. 1 V N38627-001 8 GB, DDR5-5600, 1.1 V N37792-001 For use only in the People's Republic of China 16 GB, DDR5-5600, 1. 1 V N77399-001 8 GB, DDR5-5600, 1.1 V N77398-001...

  • Page 29: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (13) Speakers (include left and right speakers, cables, and six rubber isolators) N96463-001 (14) Battery (includes cable) 3 cell, 56 Whr, Li-ion battery N70706-005 3 cell, 48 Whr, Li-ion battery N70705-005 (15) Bottom cover (includes two long rubber feet)
  • Page 30 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use on computer models equipped with an infrared webcam N96947-001 For use on computer models equipped with an FHD webcam N96946-001 For use on computer models not equipped with a webcam N96948-001 Display Adhesive Kit (not illustrated, includes double-sided adhesive for use on display bezel) P01184-001...

  • Page 31: Miscellaneous Parts

    280 W AC adapter (PFC, 3 prong, 7.4 mm, slim) M52952-001 120 W HP Smart adapter (PFC, 7.4 mm, slim) L89695-001 120 W HP Smart adapter (PFC, RC, 4.5 mm, slim) M95377-001 65 W AC adapter (nFPC, 3 prong, USB Type-C, slim) M54350-001 65 W AC adapter (nPFC, USB Type-C, 1.8 m [6.6 ft])
  • Page 32 HP Thunderbolt 4 120 W cable M88058-001 USB Type-A male–to–USB Type-C male cable (1.0 m [3.3 ft]) L65253-001 Dock HP Thunderbolt G4 280 W dock (includes combination cable) M97106-001 HP Thunderbolt G4 120 W dock (includes cable) M97105-001 HP Thunderbolt 120 W dock (includes cable)
  • Page 33 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Italy L19364-001 For use in Japan L19365-001 For use in North America L19367-001 For use in the People's Republic of China L19368-001 For use in South Africa L19369-001 For use in South Korea L19366-001...
  • Page 34 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Australia N24670-001 For use in Denmark N24672-001 For use in Europe N24669-001 For use in India N24679-001 For use in Israel N24678-001 For use in Japan N24680-001 For use in North America N24671-001...

  • Page 35: Screw Kit Components

    Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C13, 1.0 m [3.3 ft], premium with tag LW) For use in Australia N24670-002 For use in Denmark N24672-001 For use in Europe N24669-001 For use in India N24679-001 For use in Israel N24678-001...
  • Page 36 Table 3-4 Screw Kit contents (continued) Location Driver Head dia Head thick Plate Location 1.8L 0.65 System board (2) and WWAN connector board (1) 2.5L Heat sink 2.5L Heat sink (optional) 2.5L Fingerprint reader 2.5L Smart card 2.5L 2.5L WLAN module 2.5L WWAN module RJ45 jack cover...

  • Page 37: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 38: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic 400 V...

  • Page 40: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 41: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 42: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 43: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 44: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration...
  • Page 45 Support information locations (continued) Service consideration Path to access information Repair professionals To locate repair professionals: Go to www.hp.com. Place the cursor over Support resources to display more options. Select Authorized service providers. Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags.

  • Page 46: Removal And Replacement Procedures For Authorized Service Provider Parts

    To remove and replace computer components, use the procedures described in this section. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/partsurfer/, select your country or region, and then follow the on-screen instructions.
  • Page 47 Table 5-1 Bottom cover descriptions and part numbers (continued) Description Spare part number Metal for use on computer models equipped with a graphics subsystem with discrete memory N96459-001 Metal for use on computer models equipped with a graphics subsystem with UMA memory N96460-001 Plastic N96458-001...

  • Page 48: Battery

    Swing the rear edge of the bottom cover (2) up and forward until it releases from the computer, and then remove the bottom cover (3). To replace the bottom cover, reverse the removal procedures. Battery To remove the battery, use this procedure and illustration. Table 5-2 Battery descriptions and part numbers Description...

  • Page 49: Speakers

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 50: Wwan Module

    Table 5-4 WWAN module description and part number Description Spare part number HP 4000 4G LTE-Advanced Pro WWAN module N65633-005 WWAN gasket: Included in the Miscellaneous Kit, spare part number N96244-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless...
  • Page 51 devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WWAN module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39).

  • Page 52: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. To replace the WWAN module, reverse the removal procedures. NOTE: The WWAN module is designed with a notch to prevent incorrect insertion. Solid-state drive To remove the SSD, use this procedure and illustration.

  • Page 53: Memory Modules

    Remove the SSD shield (3). The SSD shield is included in the SSD Support Parts Kit, spare part number N96251-001. Remove the SSD (4) by pulling the drive away from the slot at an angle. Thoroughly clean the thermal material from the surfaces of the SSD (1) and the SSD shield (2) each time you remove the SSD.
  • Page 54 Table 5-6 Memory module descriptions and part numbers (continued) Description Spare part number 16 GB, DDR5-5600, 1.1 V N38627-001 8 GB, DDR5-5600, 1. 1 V N37792-001 For use only in the People's Republic of China 16 GB, DDR5-5600, 1.1 V N77399-001 8 GB, DDR5-5600, 1.
  • Page 55 Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and then remove the module (2). Use the same procedure to remove all memory modules. IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.

  • Page 56: Wlan Module

    Press down on the module until the side retention clips snap into place (3). WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-7 WLAN module descriptions and part numbers Description Spare part number MediaTek RZ616 Wi-Fi 6E + Bluetooth 5.3 M.2 2230 AIM-T 160 MHz PCI-e + USB WW WLAN N22541-005 Realtek 8852CE Wi-Fi 6E + Bluetooth 5.3 M.2 2230 PCI-e + USB WW WLAN N19618-005...

  • Page 57: Fan

    Carefully disconnect the WLAN antenna cables (2) from the terminals on the WLAN module. Computer models have either one or two WLAN antennas. On models with two antennas, the #1 WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 WLAN antenna cable connects to the WLAN module #2 Aux terminal.

  • Page 58: I/O Board

    Table 5-8 Fan description and part number Description Spare part number Fan (includes cable) N96441-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39). Remove the bottom cover (see Bottom cover on page 39).

  • Page 59: System Board

    Before removing the I/O board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39). Remove the bottom cover (see Bottom cover on page 39). Disconnect the battery cable from the system board (see Battery on page 41).
  • Page 60 Table 5-10 System board descriptions and part numbers (continued) Description Spare part number Equipped with an AMD Ryzen R7-7735U processor and the Windows 11 operating system for use N95774-601 only on computer models without WWAN capability Equipped with an AMD Ryzen R7-7735U processor and a non-Windows operating system for use N95774-001 only on computer models without WWAN capability Equipped with an AMD Ryzen R5-7535U processor and the Windows 11 operating system for use...
  • Page 61 Release the ZIF connector (3) the display panel cable is connected to, and then disconnect the display panel cable from the system board. Disconnect the speaker cable (4) from the system board. Release the ZIF connector (5) the keyboard cable is connected to, and then disconnect the keyboard cable from the system board.

  • Page 62: I/O Board Cable

    Remove the three PM2.0 × 4.0 screws (4) that secure the system board and I/O bracket to the computer. Remove the I/O bracket (1). The I/O bracket is included in the Plastics/Rubber Kit, spare part number N97208-001. Lift the left side of the system board (2) until it rests at an angle, and then remove the system board (3) by sliding it up and to the left at an angle.

  • Page 63: Heat Sink

    Before removing the I/O board cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39). Remove the bottom cover (see Bottom cover on page 39). Disconnect the battery cable from the system board (see Battery on page 41).
  • Page 64 Remove the SSD (see Solid-state drive on page 45). Remove the fan (see Fan on page 50). Remove the system board (see System board on page 52). Remove the heat sink: Remove the four PM2.0 × 2.5 screws (1) that secure the heat sink to the system board. Remove the heat sink (2) from the system board.

  • Page 65: Display Assembly

    Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. The display assembly is available only at the the subcomponent level. Subcomponent level spare part information is available in the subcomponent level disassembly subsection. Before removing the display assembly, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 39).
  • Page 66 Release the WLAN antenna cables and the display panel cable from the retention clips (4) that are built into the left I/O holder. Remove the sevcn Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. Swing the top edge of the display assembly (1) down and away from the computer until it rests at a 90-degree angle.
  • Page 67 Separate the display assembly (3) from the computer. To remove the display bezel and access the display assembly internal components: To avoid damaging the display panel, do not use a tool to release the inside edges of the display bezel. You can use a tool only when you insert it from the outside edges of the top, left, and right edges of the bezel.
  • Page 68 To remove the display panel: Remove the display bezel. Locate the display panel retention tape (1) in the upper and lower corners of the display assembly. Use a pair of tweezers to grasp the tape (2). Carefully pull the tape up (3) as far as it will stretch. Display assembly...
  • Page 69 When replacing the display panel retention tape, place the tape in the locations shown in the following image. Release the display panel cable (1) from the retention clips and routing channel that are built into the bottom edge of the display back cover. Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in front of the display back cover.
  • Page 70 ● P02425-001: 40.6 cm (16.0 in), QHD, antiglare, UWVA, nTOP display panel; typical brightness: 400 nits ● N98663-001: 40.6 cm (16.0 in), WUXGA, antiglare, LED, UWVA, nTOP display panel; typical brightness: 400 nits ● N98662-001: 40.6 cm (16.0 in), WUXGA, antiglare, LED, UWVA, nTOP display panel; typical brightness: 300 nits To remove the display panel cable: Remove the display bezel.
  • Page 71 Remove the display panel cable. The display panel cable is available using spare part numbers N94786-001 (for use on computer models equipped with a touchscreen display panel) and N94785-001 (for use on computer models not equipped with a touchscreen display panel). The display panel cable includes the webcam/microphone module cable.

  • Page 72: Fingerprint Reader

    To reassemble and replace the display assembly, reverse the removal procedures. Fingerprint reader To remove the fingerprint reader, use this procedure and illustration. Table 5-12 Fingerprint reader description and spare part number Description Spare part number Fingerprint reader N96242-001 NOTE: The fingerprint reader spare part kit does not include the fingerprint reader bracket or the fingerprint reader cable.

  • Page 73: Fingerprint Reader Cable

    Remove the fingerprint reader: Remove the two Phillips M2.0 × 2.5 screws (1) that secure the fingerprint reader and bracket to the computer. Remove the fingerprint reader bracket (2) from the computer. The fingerprint reader bracket is included in the Bracket Kit, spare part number N96233-001. Remove the fingerprint reader (3) from the computer.

  • Page 74: Touchpad Cable

    Release the ZIF connector (1) the fingerprint reader cable is connected to, and then disconnect the fingerprint reader cable from the fingerprint reader. Remove the fingerprint reader cable (2) from the computer. To replace the fingerprint reader cable, reverse the removal procedures. Touchpad cable To remove the touchpad cable, use this procedure and illustration.

  • Page 75: Touchpad

    Detach the touchpad cable (3) from the computer. The touchpad cable is attached to the computer with double-sided adhesive. Remove the touchpad cable. To replace the touchpad cable, reverse the removal procedures. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-13 Touchpad description and part number Description...

  • Page 76: Top Cover And Keyboard

    Remove the touchpad (4) from the computer. To replace the touchpad and bracket, reverse the removal procedures. Top cover and keyboard The top cover and keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top covers and keyboards. The second table provides the country codes.
  • Page 77 Table 5-15 Spare part country codes (continued) For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Germany -041 Portugal -131 Turkey-F -541 Greece -151 Romania...

  • Page 78: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 79: Restoring Factory Settings In Computer Setup

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs .

  • Page 80: Downloading A Bios Update

    After you review the prerequisites, you can check for and download BIOS updates. Perform one of these tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ●...

  • Page 81: Tpm Bios Settings (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 82: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 83: Restoring And Recovering Your System

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 84: Changing The Computer Boot Order

    Restoring and recovery methods on page 76 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 85: Using Hp Pc Hardware Diagnostics

    Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.

  • Page 86: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar. Select Fixes & Diagnostics.

  • Page 87: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 88: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 89: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 90: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 91: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...

  • Page 92: Display Specifications

    Display specifications This section provides specifications for your display. Table 9-2 Display specifications Metric U.S. Active diagonal size 40.6 cm 16.0 in Resolution 2560 × 1600 (WQXGA) 1920 × 1200 (WUXGA) Surface treatment Antiglare Brightness 400 nits 300 nits Viewing angle UWVA Backlight WLED + LBL...
  • Page 93 Table 9-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Total logical sectors 468,883,296 1,000,215,216 1,500,336,388 Operating temperature 0°C to 70°C (32°F to 0°C to 70°C (32°F to 0°C to 70°C (32°F to 158°F) 158°F) 158°F) NOTE: *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

  • Page 94: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 95 Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer restarts. During the restart, press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. NOTE: If the system has a BIOS administrator password, type the password at the prompt.

  • Page 96: Nonvolatile Memory Usage

    System boot ROM (BIOS) Non-volatile memory, 128 Mbit Download the latest BIOS (16 MB) socketed, removable for your model from the HP website and follow the instructions to flash the BIOS that are on the website RTC (CMOS) RAM Volatile memory, 256 bytes...

  • Page 97: Questions And Answers

    Table 10-1 Troubleshooting information for nonvolatile memory usage (continued) Description Volatility description Storage user data How to erase LOM EEPROM Non-volatile, 2 MB embedded in LAN controller Trusted Platform Module (TPM) Non-volatile; 51 KB ROM for Follow instructions below firmware and 38 KB system under “Clearing TPM”...
  • Page 98 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 99: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 100: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 101 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa...
  • Page 102 The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Approval number and logo must be printed on a flag label. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.

  • Page 103: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 12 Recycling...

  • Page 104: Index

    36 illustrated 23 illustrated 22 disinfecting 35 spare part numbers 23 removal 41 HP Easy Clean 34 display panel cable spare part numbers 22, 41 removing dirt and debris 34 illustrated 23 bezel components removal 63...
  • Page 105 76 wireless certification 15 fingerprint reader bracket HP Sure Recover 77 WLAN 15 illustrated 20 HP Sure Start 87, 92 left control zone, identifying 10 removal 66 hub, spare part numbers 25 left side components 5 spare part number 20...
  • Page 106 4 ports solid-state drive HDMI 5 product description 1 product description 2 specifications 85 USB port with HP Sleep and recovery 75, 76 spare part country codes 69 Charge 5 discs 76 speakers USB SuperSpeed 5 media 76...
  • Page 107 WWAN antenna traveling with the computer 15 illustrated 23 spare part number 23 WWAN antenna plate USB port with HP Sleep and removal 44, 58 Charge, identifying 5 spare part number 44, 58 USB powered port, identifying 5 WWAN antenna plate and foil...

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