SimpleTech SimpleDrive User Manual page 27

S T L W
IMPLE ECH IMITED ARRANTY
Terms of Limited Warranty
SimpleTech warrants that the Product, in the course of its normal use, will be free from defects in material and workmanship for the Warranty Period indicated below.
This warranty does not cover any damage to this product that results from accident, abuse, misuse, natural or personal disaster, or any unauthorized disassembly,
repair, or modification. The Limited Warranty commences from the purchase date appearing on the original retail purchase receipt. SimpleDrive 160 GB - 1 year.
SimpleDrive 250 GB, 320 GB, 500 GB and 750 GB - 3 years.
SimpleTech will have no liability for Product returned if SimpleTech determines that the claimed defect a) is not present, or b) is attributable to misuse, improper
installation, alteration (including removing or obliterating labels), or mishandling after original shipment from SimpleTech. Also, SimpleTech will not repair or exchange
any product that has a "limited lifetime" which fails solely because it's estimated life has expired. SimpleTech bears no responsibility for failure or defect caused by
any third party product or components whether authorized or not.
SimpleTech does not recommend the use of its products in life support applications where in a failure or malfunction, the product may directly threaten life or injury.
Accordingly, in any use of SimpleTech products in life support systems or other applications where failure could threaten life or injury, the products should only be
incorporated in systems designed with appropriate redundancy, fault tolerant or back-up features. This product is intended for consumer end-use applications only;
it is not intended for nor warranted for industrial applications.
Subject to the preceding limitations, including the warranty period, the sole and exclusive warranty will be only the repair or replacement of the Product for any other
product equivalent in configuration or current market value, with remedy and value to be determined solely by SimpleTech. The Limited Warranty will extend to
Product which is repaired or replaced by SimpleTech for the balance of the applicable period of the original warranty or thirty (30) days from the date of return shipment
from SimpleTech of a repaired or replacement Product, whichever period is longer.
How to Obtain Warranty Service
Most vendors selling SimpleTech products will exchange defective or dead-on-arrival ("DOA") Product for the first thirty (30) days after purchase. Within the first thirty
(30) days after purchase or the exchange period specified by the vendor, the defective product must be returned to original place of purchase with valid proof of
purchase. State and local laws may apply.
Beyond the 30 day period, If SimpleTech Technical Support determines that the Product is DOA or falls within terms of this warranty, and the product is within the
SimpleTech's warranty period as specified in the above table, SimpleTech will accept the return of the Product for repair or replacement only. SimpleTech does not
offer credit for the returned products. For exchange of RMA (Return Merchandise Authorization) products, Customers shall fill the On-line RMA Request Form and
fax the proof of original retail purchase invoice. The original retail purchase receipt from the original retail vendor must accompany the return Product to establish the
warranty period. If the product is resold through an on-line auction agency or other channel, the warranty period will be based upon the original retail purchase receipt
and NOT the resale purchase receipt.
If SimpleTech determines that the Product may be defective in material or workmanship, or DOA, you will be issued a Return Material Authorization ("RMA") number
and instructions for Product return. Authorized returns are to be shipped prepaid and insured, and packaged properly to prevent damage. The original purchase
receipt must accompany the return Product to establish the Warranty Period. SimpleTech will not be responsible for the lost data, regardless of cause, recovery of
lost data, or data contained in any return Product.
SimpleTech Disk Drive Return Policy
SimpleTech does not perform any data recovery services. If your SimpleTech Hard drive is defective and you need to recover data on your disk drive, you may find
the following URL useful. The link provides a list of vendors offering data recovery services. However, we neither recommend nor guarantee services rendered by
any of these companies. The following information is provided for reference only.
http://www.google.com/search?q=data+recovery+disk
To return the defective Hard Drive under warranty, please request RMA approval number from SimpleTech technical support department by filling the RMA Request
Form. If SimpleTech determines that your product meets the warranty conditions, we will contact with an RMA approval number and provide detailed shipping
instructions.
Return policy about hard drives whose seal has been broken
When shipping the defective hard drive, the disk enclosure seal must be intact (not broken). If the drive enclosure seal has been broken, the warranty will be voided
and any warranty claims for such drive will not be accepted by SimpleTech and the product will be returned to the customer. The only exception to this rule is that a
hard drive under warranty may be returned with a broken seal, if the seal was broken by a commercial data recovery company for the sole purpose of retrieving critical
data. In this case, If the drive is still under warranty period as specified by SimpleTech, SimpleTech will exchange the defective product, provided the customer ships
the following items and documents with the RMA approval number.
Hard drive with data recovery company's label affixed to it stating the drive was opened for data recovery purposes.
Certified written explanation from the data recovery company explaining why the data recovery work was necessary, description of the work performed on the Drive,
and description of the conditions under which the work was performed.
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