Make sure plug it fully into the right port, and none of the headset and microphone are
disabled, muted or something.
Tips: The name displayed on computer system is the name of your computer sound card.
NOTE (Applicable for MAC and Windows)
1. If computer prompts that it's unable, please restart computer and replug the
headset into USB port of your computer.
2. If the headset is recognized but no sound coming out, please check whether
System Sound or audio volume in apps is on.
3. If the mic on headset is recognized but no sound comes out, and your PC is running
on Windows 10, please go to Settings – Privacy – Microphone and click the "Allow
apps to access the microphone" to ON, then restart your PC.
4. After plugging the headset, RGB lighting on does not mean that sound will be heard
by the headset. Make sure you have selected the correct output device and turned
on the volume settings.
Precautions
On Headset Use
To avoid hight volume harming your ears, please turn down the audio volume and
headset volume of in-line control before you start to listen by the headset. And
then adjust the appropriate volume level you need.
Please wear the headset correctly according to the "L" and "R" on the headset.
Wear the "L" side on the left ear and wear the "R" side on the right ear.
Please enjoy music at a moderate volume to prevent adverse effects on the
hearing.
Do not listen for a long time at high volume to avoid hearing damage.
There is a tendency to raise the volume when using in noisy places. However, for
reason of safety, it is advised to keep the volume at a level whereby you can still
hear sounds around you.
When the volume is too high, the sound may leak outside the headset. Be carefully
not to raise the volume so high that it bothers people around you.
On Safety
Do not drop, hit or otherwise expose headset to strong shock of any kind, which
may damage the product.
Do not attempt to disassemble the headset without authorization, which may affect
the product use.
Do not submerge in liquid or water.
Do not use any corrosive cleaner or oil to clean the product. You can clean it by dry
cloth.
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