Warranty And Service - IBM 3500 Hardware Planning And Installation Manual

Air flow direction
Forward, power-to-connector
(P2C)
Power
There are two hot swappable PSUs in the switch. Power requirements for each PSU are listed in the
following table:
Input
200-240 VAC

Warranty and service

IBM warranty information
The standard warranty period for these solutions is a 1-year, 9x5 warranty, with options available for the
expanded IBM Expert Care.
Warranty type
Standard
IBM Storage Expert Care
Basic
IBM Storage Expert Care
Advanced
The following warranty upgrade options are available:
• IBM onsite-service
• 24x7 same day service
The following post-warranty options are available:
• IBM onsite-service
• 9x5 next business day service
• 9x5 same day service
Operating
0° C to 35°C (32°F to 95°F)
10%-85% non-condensing
humidity
Duration
1 year
1-5 years
1-5 years
Storage
-40° to 70°C (-40°F to 158°F)
10%-90% non-condensing
humidity
Frequency
50/60 Hz
Coverage
9x5 next business day
9x5 next business day
24x7 same business day
service
Appendix C. The 5149-N64 switch 71
Service level
• IBM installation
• Limited on-site FRU
service
• Software maintenance
- for 90 days only, the
customer can install
an update
Standard warranty plus:
• Optional CRU service
• Software maintenance
(SWMA) - at anytime,
the customer can
install an update
IBM Storage Expert Care
Basic plus:
• Enhanced 24x7
coverage