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en Cleaning and servicing
Setting
Selection or display
Display Wi-Fi signal strength
– Not connected to the WLAN home
network (Wi-Fi)
– Signal strength 1 (poor)
– Signal strength 2 (moderate)
– Signal strength 3 (good)
Connection to Home Connect server
– Not connected
– Connected
Factory setting
1
25.4 Software update
Your appliance's software can be updated using the
software update function, e.g. for the purposes of op-
timisation, troubleshooting or security updates.
To do this, you must be a registered Home Con-
nect user, have installed the app on your mobile device
and be connected to the Home Connect server.
As soon as a software update is available, you will be
informed via the Home Connect app and will be able to
start the software update via the app. Once the update
has been successfully downloaded, you can start in-
stalling it via the Home Connect app if you are in your
home network (Wi-Fi). The Home Connect app informs
you once installation is successful.
Notes
¡ The software update consists of two steps.
– The first step is the download.
– The second step is the installation on your appli-
ance.
¡ You can continue to use your appliance as normal
while updates are downloading. Depending on your
personal settings in the app, software updates can
also be set to download automatically.
¡ Installation takes a few minutes. You cannot use
your appliance during installation.
¡ We recommend that you install security updates as
soon as possible.
Cleaning and servicing
26 Cleaning and servicing
To keep your appliance working efficiently for a long
time, it is important to clean and maintain it carefully.
26.1 Cleaning products
You can obtain suitable cleaning products and glass
scrapers from customer service, a retailer or the online
shop siemens-home.bsh-group.com.
ATTENTION!
Unsuitable cleaning products may damage the sur-
faces of the appliance.
Never use unsuitable cleaning products.
▶
Do not use cleaning products while the hob is still
▶
hot. This may cause marks on the surface.
26
Additional information
is only displayed if there is a connection to the
WLAN home network (Wi-Fi).
is only displayed if there is a connection to the
WLAN home network (Wi-Fi).
25.5 Remote diagnostics
Customer Service can use Remote Diagnostics to ac-
cess your appliance if you contact them, have your ap-
pliance connected to the Home Connect server and if
Remote Diagnostics is available in the country in which
you are using the appliance.
Tip: For further information and details about the avail-
ability of Remote Diagnostics in your country, please
visit the service/support section of your local website:
www.home-connect.com.
25.6 Data protection
Please see the information on data protection.
The first time your appliance is registered on a home
network connected to the Internet, your appliance will
transmit the following types of data to the
Home Connect server (initial registration):
¡ Unique appliance identification (consisting of appli-
ance codes as well as the MAC address of the in-
stalled Wi-Fi communication module).
¡ Security certificate of the Wi-Fi communication mod-
ule (to ensure a secure data connection).
¡ The current software and hardware version of your
appliance.
¡ Status of any previous resetting to factory settings.
This initial registration prepares the Home Connect
functions for use and is only required when you want to
use the Home Connect functions for the first time.
Note: Please note that the Home Connect functions
can only be utilised with the Home Connect app. In-
formation on data protection can be retrieved in the
Home Connect app.
Unsuitable cleaning products
¡ Undiluted detergent
¡ Detergent intended for dishwashers
¡ Abrasive cleaning products
¡ Aggressive cleaning products such as oven spray
or stain remover
¡ Abrasive sponges
¡ High-pressure or steam jet cleaners
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